As a Wealth Associate at NBF, I found myself working for a team of advisors with demanding workloads and high expectations, but felt valued and supported firsthand, at least during the 1st year and a half, so my efforts
put in were well worth it. However, after 2 more productive years of continous, large work volumes, I felt drained, unappreciated and taken for granted. Some systems are not the most user friendly, and need upgrades, and some Head office departments who should be collaborating are not working together, seeing or recieving the same information, which leads to multiple emails, notifications and follow-ups and room for error. With higher work volumes, an Associate has far greater room for error, and advisors should and often don't see this thru the same lens. All I got was mostly nitpicking from one of the advisors, multiple distractions to resolve issues often prior to his morning hello, and demeaning comments. This was my last straw: listening to a list of fault- finding comments for 45 straight minutes during my last performance review ( intentionally written and pre-meditated) to make me feel awful and worthless. Very little praise and appreciation for a job well done, all after the most productive year of my career, which one would and should be proud of.
I became anxious and demoralized doing the work I once enjoyed, lost numerous hours of sleep and focus. With great intention to improve and educate myself, I even got resentment after devoting a cou
Points positifsOngoing workloads of tedious, detail-oriented tasks
Points négatifsgreat salary base + commissions
4,0
Coordonnateur Administratif (H/F) | Montréal, QC | 7 nov. 2013
Support et suivi
Coordonner les activités d’une équipe de six analystes séniors;
o Effectuer diverses tâches administraves : gérer la boite courriel de groupe, l’agenda, répondre au téléphone;
o Effectuer la vérification des données provenant de diverses sources d'information, et s'assurer de la conformité;
o Préparer, et assister aux rencontres journalières, rédiger les comptes-rendus et assurer le suivi des décisions;
o Coordonner le traitement des demandes Firewalls, certificats, ISM qui sont adressées par divers intervenants, et
assurer le suivi;
o Analyser les demandes de changement dans les systèmes, évaluerez les impacts sur les applications existantes et
réaliser les modifications appropriées;
o Rechercher des informations, et mettre à jour dans des bases de données ACCESS et LOTUS NOTE;
o Ouvrir des billets journaliers dans REMEDY, INFOMAN, ISM pour le traitement des changements par les analystes;
o Cueillir, et la diffuser de l’informations, dans la planification et le suivi de réunions;
o Élaborer et diffuser les politiques et les procédures; Documenter les processus de traitement en cours;
o Mise à jour de la liste des départs dans l’Actif Directory; Faire la sauvegarde journalière des bases de données;
o Générer les rapports des demandes traitées par mois pour nourrir un tableau de bord;
o Assurer également l'intégrité des données informatisées et des rapports produits par le service;
o Assurer la vigie de la liste des firewalls de la banque, et faire le suivie de
Stock matching benefit is nearly nothing. Medical benefits claims took very long time to process, very slow and they make it difficult to claim. Benefit amount given is very very low comparing to other banks. The manager doesn't like the staffs to go doctor appointments. He called me and asked why I went to appointments more than once in a month. Management and culture is superficial. They pretend to be very nice. Manager also told me that the team should be too busy to have time to go for washroom breaks. They also told me that it is not normal to work overtime, and it is our own problem not knowing how to manage our time. Your pay meant to be for long hours of work per day and a lot of cut-off times to meet without much support from the team. They advertise it as hybrid work environment and flexible hours, but ended up forcing us going back to work in the office full time. Also they do not like you to have flexible arrangement. They try to hide the real job nature to the candidates. No support and no training as everyone either left or too busy. You will need to call an internal team to get all the support everyday. Turnover super high and no one willing to join. The team is shrinking. They don't go through HR recruitment team to hire. It is important to find a company who has an in house HR recruiter to select you to make sure you are the right candidate. Nothing good about this company. There are much bigger and better banks out there for you to contribute and grow. Sta
Points positifsNone
Points négatifsLong Hours, No OT pay, Poor Management, Unrealistic Expectation, Poor Benefits, No Training
I've been with National Bank for a little less than 2 years and it's been a great experience. Employees and management are friendly, professional, and easy to work with. It feels like a family and for the most part people are welcoming and happy to help out if you need anything (it might sounds like a cliché but sometimes clichés can be true :)
The bank has gone through some big changes since I've started so being able to adapt and be agile is a must. It can be a turn off for some, but I see it as the company adapting to the market, being proactive and innovative. I also like a dynamic work place so I fit right in.
When the pandemic started the Bank was quick to act and instore safety measures and benefits for employees (PPE distribution, added wellness days, bonuses for presence required at work during the height of the pandemic, increased perks etc.). This gives you a good idea of how the company responds to a crisis and how it takes care of its employees.
The Bank's top leaders also do a good job in communicating with all employees via conference calls on a regular basis, anyone can submit a question. They are actively seeking feedback whether it's positive or not. It decreases the distance between you and the CEO and reassures you that at any level, we are all working towards a common goal.
I highly recommend National Bank as an employer and I plan to stay here long term.
Points positifsExcellent work environment, corporate culture with great values
Points négatifsIt can feel like there's a bit less support from head office when working outside QC
Lack of competent management and work/life balance
Management is often composed of people who worked on the field for a while and then bump up to managing position while lacking management skills. HR issues within are often left for employees to solve on their own whether the issue is within the department or with other colleagues.
Account officer positions are salary with no compensation for over time worked. Managers will offer to simply leave early yet resent you for doing so or mention not to do that often as it impacts the team. Overtime is expected for the team to succeed, yet no compensation was offered and the discussion regarding the legality of this practice is quickly shut down. Account officers are on the same payscale level as employee of the operations sector, that do have overtime compensation.
If you’re overwhelmed with work, very little support is offered because your colleagues are most likely in the same position. Managers are good with toxic positivity.
After a few years of going above and beyond, I started quiet quitting and it helped my work life tremendously, though I’m sure my manager is not happy with it.
Benefits are good, but nothing another company can’t offer aside from the possibility of purchasing stocks.
In this current market, I’d try interviewing for a different employer.
1,0
Customer Service Representative | Ontario | 14 sept. 2013
Poor, Poor Management & Training
I was employed with the National Bank for a few months as a bank teller. I received a full week of computer training (reading through the banks PI's and security procedures) and probably 4 days max. of hands on training alongside another employee. Then, thrown onto the floor with my own cash and told "good luck!". The National Bank's computer system is so,so incredibly outdated - absolutely everything needs to be typed in by hand including certain screens you wish to access - you have to type in the screen name. (Complete waste of time!) The staff was far from helpful, huffing and puffing anytime I had to ask a question or need assistance. The Customer Service Manager rolled her eyes at me on several occasions for doing things incorrectly during my first couple of weeks. The Senior Customer Service Representative was so incredibly unpleasant to deal with every single day of work. The Branch Manager hardly ever spoke to the staff or acknowledged us, there were only about 9 employees. I decided to resign because the environment was so poor & the minimal to zero training made going to work an awful experience.
Points positifsNo weekends ; No nights ; Hour long lunch
Points négatifsNo hours ; Minimal staff ; Ignorant Management ; Ancient computer systems ; ALMOST NO TRAINING
Great place to start your career on an entry-level
I stayed here way too long. I already have 10 years of experience in banking and I am still being taken for granted.
The only problem about the National Bank of Canada is their inability to compensate their younger professionals. The baby boomers will retire eventually, sooner or later, and the place will be for us. But they are far behind compared to other financial institutions in terms of salary. My similar position pays 60-70k (without bonus) in another company, whereas I am being paid much lower.
With 10 years of experience, and 4-5 years in an Analyst/Management role, I should not be this vastly underpaid.
As explained up-top, it is a great place to start your career, but you should apply elsewhere when your manager gives many excuses of why you can't get a raise. My raise never matched inflation, and it is harder every year to keep up with my basic needs such as groceries, bills, mortgage, and car payments. I do not splurge on non-necessary goods and services, and my family and I (2 kids, my husband, and myself) have not been able to afford international flights. Our 3 weeks of vacation is used for home improvement or local road trips only.
It is very sad as I am wasting my youth not travelling.
My current departement requires that you stay a minimum 18 months for an entry level position which is very long. I was told that this requirement was not in place for the director positions but was not able to verify this information. I wish they would fix what is not working in that department and let people evolve if it's not working for them. Otherwise the bank in itself is a great place to work. They have good benefits and great culture. I wish they would let you choose the location where you can come in the office like If you don't live on the island or live further from the downtown office you could chose to go a closer location. I cannot speak on Job life balance as I was unable to make a request to my current manager.
My previous department, the managers were nice, flexible and you could have an honest discussion with them and things would evolve for the better. Because I had a good experience in my first position, I am able to give the bank a second chance. I see that the bank as an employer is not entirely at fault in this matter.
Points positifsGreat benefices, good salary
Points négatifsquestionable work contracts, no monthly surveys regarding office dynamics.
3,0
Conseiller Financier (H/F) | Brossard, QC | 8 mai 2014
Type de travail
A titre de conseiller finance personnel, je dois rencontrer les clients qui me sont attribués, voir avec eux leurs besoins, leur proposer des solutions d'affaires et m'assurer de leur satisfaction.Je dois recueillir les informations nécessaire et monter les dossiers dans un délai raisonnable. Je dois faire de la sollicitation téléphonique quotidiennement afin de m'assurer de rencontrer mes objectifs financiers. Je dois faire des références en assurances, en placement, au commercial, je travaille donc en concert avec mes collègues de travail pour les suivis de dossier.
L'aspect le plus difficile de mon travail consiste a rester en alerte sur les nouveautés perpétuels des produits a offrir. L'aspect le plus agréable c'est d'aider mes clients a bâtir leur avenir financier et de créer avec eux un sentiment de confiance.
Points positifsavantages sociaux
Points négatifstoujours vérifier que mes clients payant ne soit pas atribuer a quelqu'un d'autre, devoir assister a plein de réunios hebdomadaires, devoir vendre des assurances pour lequels je considère ne pas avoir les connaissances nécessaires
4,0
Senior Collection Representative | Montréal, QC | 8 mars 2022
Nice workplace but very stressful environment
The job pays very well, the environment is very friendly and the benefits are amazing. Upper management are very understanding when it comes to taking time off. However, since you have to deal with high risk customers, it can be really unpleasant and stressful. People will hang up on you and sometime cuss you out. It’s delicate job, sometimes you have to deal with people who are in really bad situation. Since covid people experience more difficulty with paying their mortgage and other loans. Workload can be very high at times, you are monitored all the time. The job can be stressful since you are evaluated on you ability to take payment agreement. There’s a ranking systems based on your performance available to everyone and you can feel the pressure from higher management. The hours are not flexible.
Points positifsGood benefits, Good salary, incredible teamwork, ability to work from home, very friendly staff
BNC National Bank provided us with nice office and good products that we could offer our clients.
There were no typical work days in the Mortgage business. Each day was different and you need to be able to perform the tasks of the day.
Some of the duties with my position are any of the items listed below:
• Work with home buyers providing with the education, answers, and finances to purchase their new home
• Provided all Loan Programs: Conventional, FHA, VA, USDA, IL & IA Bond Programs
• Train all of the new realtors in Mortgage Financing for the QC Realtor Association
• Attended XINNEX Mortgage Academy of Excellence – 400 hours of training (While at Cherry Creek).
Since this was very similar to previous job positions, I had already been trained and prepared for my "typical" day at work. However when you work with Mortgage loans you continue to learn everyday. Each day was different and that make the job interesting. The normal day for me would consist any of the above items.
The most enjoyable part of this job was assisting home buyers achieve their goals and working with them to make sure that buying there new home was as smooth as possible.
Points positifsEnjoyed the work
Points négatifsOur branch was not meeting our production goals, I was unaware until after I started, It is of grave concern now.
5,0
Human Resources Intern | New York, NY | 9 mars 2015
Amazing internship for a future HR professional
Despite my short internship of four months, my experience at NBOC was one of the most beneficial to me and the future of my career. I was assigned tasks and given guidance while at the same time allowed autonomy in my approach. It meant so much to me that an intern could be trusted to generate ideas and come up with my own solutions. By far, my favorite assignment was to redesign their attendance tracking method. I was able to play around with Excel and use my own discretion to create a functional attendance tracking record that the company would end up using even after I was gone. I was able to support NBOC in the on-boarding process for a few new hires and I took what I learned from that experience with me to my current job as an HR Assistant at Western Connecticut State University. I was able to learn about compliance laws, common HR forms, archiving, and more. Management was always there to answer my questions and they weren't afraid to trust me with important assignments. My co-workers were extremely helpful and welcoming, which was an ongoing theme in the company culture. My internship in the summer of 2013 was so amazing that I went back for the summer of 2014 as well.
Questions et réponses au sujet de l'entreprise Banque Nationale du Canada
Si vous deviez quitter Banque Nationale du Canada, quelle en serait la raison?
Posée le 6 sept. 2018
Faire des party noel qui ont de l allure ou l employés n a pas à débourser
Réponse du 21 nov. 2021
La formation est pourrie
Réponse du 20 nov. 2019
À quelle fréquence bénéficiiez-vous d'une augmentation de salaire chez Banque Nationale du Canada?
Posée le 7 nov. 2022
chaque an tout dépend de notre performance
Réponse du 31 mai 2023
1 fois par année
Réponse du 25 mai 2023
Quels sont les avantages proposés par Banque Nationale du Canada?
Posée le 16 sept. 2019
aucun
Réponse du 2 mai 2023
Horaire flexible
Assurance visuelle
Assurance dentaire
Programme bien être( 500$)
Boni de performance
Carte de crédit platine sans frais annuel
Réponse du 18 avr. 2023
Si vous étiez aux commandes, que feriez-vous pour améliorer lenvironnement de travail chez {0}?
Posée le 12 févr. 2019
le management et la rémuneration
le traitement des adjoints
Réponse du 21 nov. 2021
Listen carefully to input coming from the work force
Réponse du 14 juill. 2021
Quels sont les principaux défis auxquels vous devez faire face chez Banque Nationale du Canada?
Posée le 15 nov. 2018
Toxic environment
Réponse du 29 janv. 2022
easy job, nothing challenging other than dealing with people I was working with.
