J'ai travaillé dans un magasin Dollarama plusieurs années. Le seul point positif serait l'équipe avec qui j'ai travaillée. Autrement, Dollarama offre le strict minimum à ses employés.
Salaire minimum, aucune augmentation, et ce, même si vous y travaillez de nombreuses années et que votre travail est impeccable. Le salaire des postes de gestion sont légèrement, je dis bien LÉGÈREMENT au-dessus du salaire minimum.
Ils remercient leurs employés en leur envoyant des cartes-cadeaux Dollarama à Noel (allant de 20$ à 100$ selon le poste occupé), ce qui est complètement ridicule vis-à-vis des millions qu'ils font par année PAR magasin.
Les pauses café durent 15 minutes et sont payées pour les employés qui font un quart de travail de 4h30 ou 5h.
Les pauses repas durent 30 minutes et ne sont PAS payées.
Les employés doivent souvent rester dans le magasin puisque Dollarama ne fournit pas assez d'heures à ses magasins, donc l'employé ne peut quitter le magasin pendant sa pause sinon il laissera son collègue seul dans le magasin.
Ne comptez pas sur les vacances payées pour subvenir à vos besoins si vous comptez prendre des petites vacances.
De 1 à 2 semaines PAR année pour un employé régulier
Environ 2 semaines PAR année pour l'assistante-gérante
De 3-4 semaines PAR année pour le gérant
HEURES DE TRAVAIL
Dollarama accorde très peu d'heures à ses magasins à l'année longue, sauf durant le temps des fêtes puis
Points positifsPeut-être vous tomberez sur une bonne équipe, souper de Noel payé et repas payé lors de l'inventaire annuel
Points négatifsLes superviseurs de district et tous ceux en haut amènent peu ou pas de support à leurs employés
The amount of work they expect you to do for the pay/hours they give you is absurd. They didn’t tell me to work without pay, but they hint at it by reprimanding you if you don’t finish 10 huge tasks (ex: 1 task would be ‘face the entire store’ or ‘finish stocking health and beauty and rearrange jewellery’) in a 5 hour shift. The managers I’ve had literally would cut my hours if I went over and tell me “I told you you can’t go over the time”, but it was IMPOSSIBLE to do it all in one night. And if I didn’t finish the tasks and leave on time I’d get reprimanded as well. I remember once during Christmas, we were 3 employees in the whole shop, we were ordered to clean the entire store and make it spotless, we were also told we MUST leave on time though and the district manager was going to be in to inspect the following day, so, what else could we do when 10 pm hit but we weren’t even 20% done the work? Of course we all clocked out at 10pm and continued to work till 2 am while my parents were sitting outside waiting for me. They couldn’t believe their eyes. Manger still got mad the following day because it wasn’t “clean enough” and we were yelled at. There was blatant favouritism in the shop, based on if you spoke the managers language. They’d pin employees against each other by rewarding others with hours if they monitored other employees - which resulted in people harassing others and timing them for washroom breaks/lunch breaks just to get themselves in the limelight for the d
Points positifsTaught me a lot about how to handle bad management and self reliance, as well as an enhanced sense of time management.
Dollarama does not give managers the authority they need to solve issues quickly, requiring an "escalation" procedure that takes forever to get an answer. Examples: an expired food vendor license not replaced after 6 months. Tripping hazzards not fixed after months of requesting. Requesting replacement price guns and needle guns after they break and they never arrive.
Skids are precariously built in the warehouses causing employees at store level to get hurt when breaking them down, even as carefully as possible, because of badly built bases (soft, partly empty squished boxes with heavy things on top).
I've been with the company for 5 years and I've gone from 37 to 25 hours/week. I can barely keep up with bills now and I have a schedule that doesn't give me any flexibility to find another part-time to compensate, while I keep spending the same amount in transportation every week too.
On a 5 hour shift, I'm expected to put returns away in my aisle (night staff doesn't do that anymore), clean it up and do my inventory counts. This takes me about half of my shift because the aisle is always a mess (health and beauty section, where clothes are always everywhere and on the floor, particularly after a weekend). Sometimes I have to go on cash from 4-5pm, not counting the running back and forth for change, voids, customer requests and deliveries, because I'm a keyholder. This leaves me about 2 hours to work in stocking the aisle itself, with an average of 2 trolleys loaded
Points positifsGood relationship with co-workers and manager
Points négatifsConstantly shortening hours, insane workload on less hours, some staff refusing tasks, unrealistic goals, unsafe conditions, customers abuse the staff because of the "it's only a dollar store" attitude, hourly pay is an insult to keyholder responsibilities and duties
Typical Day: handling cash and customers, stocking products.
What I learned: Cash, Stocking
Management: Mgt and or/ Leaders do "old style" managing by yelling at staff to get them motivated.
Workplace Culture: Everyone runs away from the cashier position, so usually lucky to have one teller on a a time. when the cashier need's help from other staff they do not want you to call for help unless there is twelve customers or more standing there. (Tthey really don't want you to call for help) Because of the steady line of customers your lucky to look up from what your doing till lunch. So cashier is oblivious with their surroundings because they are so busy.
Coffee breaks are hardly given, and if you do get one, your lucky to get a 5 min break, Management does not follow Dollarama Videos on coffee break rule. There is too many leaders and not enough staff, so the bare staff that there is that has to "listen" get's everything thrown at them.There is a lot of favortism between Management and other leaders, compaired to other staff.
The hardest part of the job
You are not allowed to accidently double scan a product if this happens, you have to call a team leader to void the transaction, if this happens more than three times you can be written up and if you are written up too often, then fired. In the olden days you used to beable to cancel this with no issue.
But now you must wait for management or leader to come and void, which makes the customers angry at the ca
A typical day at work was stressful. We had time limits on our carts, 1 hour for any type of item. Breaks were regimented in such a way that KRONOS would red flag anyone who signed out one minute late for a lunch break or after it.
What I learned was that management doesn't back up their staff and cannot be trusted. On my second day the district manager accused me of working illegally but it was later found out that my manager had made the mistake of scheduling me to work before H/O had approved my hire status and given me a security code. I had no idea this was a problem and was too intimidated to talk to the district manager alone after that day.
I was never kept in the loop about any of the hiring of new staff. After a few weeks I was told a "new" training program which I "wouldn't get to look at" was in place and I had to take tests to keep my position, and I was expected to get 100% every time.
No one else knew about this program.
Management needs replacing with people who have integrity, trustworthiness, a sense of loyalty and respect. Write ups happen far too quickly, people are told not to make friends, not to talk while they work, not to talk back or write ups will come raining down on them.
The trainer of the area bragged to me about being able to fire people in different provinces by simply phoning a higher management personnel. I personally found this trainer to be inexcusably obnoxious to work with.
My co-workers are probably the mos
Points positifsCheap and nasty toys and art supplies
Company with simple procedures and room for advancement
Having worked in several stores over 5 years, I can say that my overall experience at Dollarama was positive. Because the company is growing, there was plenty of opportunity to advance within. I started as an associate with no retail experience, and within a year and a half I was an Assistant Store manager.
The store operations are fairly simple, as most of the company's shipped product is handled by the head office, which means rarely having to order anything. This can become frustrating however, when a staff makes an error in their stock counts, as it often results in a large amount of over-stock, or not receiving the stock at all. The merchandising standards are very easy to learn, although it can be a bit taxing to push your stock out if the store is having issues with inventory.
The efficiency and attitude of management varied from store to store, but upper management was generally good in finding and resolving issues with poor store managers. While many were good at maintaining their stores, I found their was a lack of consistency between a lot of them, with each manager doing their own routines, schedules, and merchandising procedures. This became confusing, as I found myself constantly changing my standards to suit the manager.
The hours also varied per store, with higher volumes usually producing the most hours. Full time is considered a minimum of 25, which is often what a full time employee will be scheduled unless it's a busy season. although I've seen
Points positifsFriendly staff and customers, plenty of room for growth
Points négatifslack of consistency with routine and hours
- There's always something to do. Only because you're understaffed and are constantly running around having to do the jobs of four people.
- The only reason I have been here for as long as I have is because of SOME good coworkers. Even that's dwindling.
- Management is usually accommodating with scheduling. However, they do expect you to step up and help the store if there's staffing issues or a lot of work to be done. They make you feel bad if you say no... on your day off.
- Hours are constantly being cut and fluctuating, which means most days we're understaffed. The store is in constant disarray and low on stock in most areas because of it and expectations are impossible to meet. Management is constantly threatening to write anyone up who cannot complete their tasks.
- Insultingly low pay coupled with a pitiful yearly raise of TEN cents. As a key holder who's been there for a couple years, I'm not even making a dollar above minimum wage. A fellow employee once asked the District Manager and Regional District Manager if he could get a raise and they laughed at him.
- Forget loyalty. Some staff members have been working there for nearly a decade and they're only getting paid the same as the new hires.
- There's no advancement. Management rarely hires within the company for managerial positions.
- Out-of-touch upper management with absurdly high expectations and little idea of how a store is and should be run.
- Some of the employees display utmost
I really enjoyed my time employed at Dollarama, where I worked 3-5 days a week, and up to 40 hours per week, occasionally slightly more due to top selling times.
I learned how to work the cash machine, how to handle cash, how to work with the public, how to stock shelves and coolers according to a layout, and how to count tills.
Management and coworkers were always very understanding, and accommodating when I needed a shift covered, or a day off, and management was also very kind with scheduling my shifts to work with my schooling.
A typical shift would involve clocking in, checking in with that shift's "key holder" or supervisor to see where I was positioned (generally cash), and taking that position.
If I was cash, I was involved in cashing out costumers, working the till and keeping the till stocked with adequate change, therefore keeping on top of numbers. While on cash, I was also in charge of answering phones, directing customers questions, and managing good checkout times. I was also in charge of maintaining a clean and professional looking storefront - meaning stocking the drink coolers and the items kept around the immediate till area, and sweeping/wiping down areas & changing garbage as needed.
If I was working on the floor, I was in charge of restocking shelves, keeping the aisles clear and clean, answering questions, and directing customers to what they're looking for.
At the end of the evening, I would be in charge of turning down the bli
Points positifsencouraging environment, understanding management and coworkers
Points négatifsnone that would turn me away from the position.
While most of the staff are quite nice they have very unreachable, and quite ridiculous goals that they expect you to meet such as breaking down every pallet that you receive and getting them all worked same day, normally this would not be a problem but when you work in a store that only has About 3 to 4 people working per day including management and you receive four 6 foot high pallets that are stacked to the brim and most of the time are falling over on the drivers those pallets make up about 20 of your 23 carts that are stacked so high you can’t see past them, trying to empty four of those carts during your eight hour shift when you have customers asking you where everything is seems a bit insane, they don’t want anything put on the shelves out back even though there is no room on the floor for most of what they send you they just expect you to make room in a store that doesn’t have any. Also when I was there the DM would only show up to complain never to tell you did a good job, but also even if a customer or fellow employee harasses or bullies you you get essentially told to suck it up. I was trained for several weeks and then put into my “permanent store“ there was an employee there who wanted the job that I had and she proceeded to literally talk About me to everyone in the most negative way even though I had never even met her and I could hear her on the other end of the store talking about me. I told my boss and the exact statement said to me was “well we’ll let yo
Points positifsCloses before 10pm, nice co-workers
Points négatifsDo not care if you are bullied and harassed, Little to no hours, pay is bad, expectation is very high
I worked for Dollarama perhaps about 6 weeks before I had enough of it.
They have a very extensive training program for higher up positions in management. There is 3 weeks of training at a training store, then 3 weeks at a coaching store where you applied what you learned at your training store under supervision and then there is 2 or 3 weeks at a unique environment store where you will help out at a specific location with set up, inventory or max fill.
Dollarama is very sales driven and they will push you to put out as much stock as possible.
I worked in different cities and the work environment was different at each of them. Some were nice, others were not, which my review is about.
On several occassions I got yelled at by the store manager that was training me. One specific event, I ended up in tears as I was just yelled at extensively in the middle of the store. I spoke to the District Manager who was very friendly and would talk to the Store Manager but even after that there was uncomfortable tension.
I moved on to the next store with the hopes of a better work environment but it was mostly the same. Although I wasn't yelled at in the store, I was often called to the office and told my performance wasn't good enough but no information on how to improve so I was left to struggle on my own which was hard to make decisions or delegate within my role.
On my last day there I heard the Store Manager talk about me in a negative way to a person I did not know. That disresp
Points positifsDecent pay
Points négatifsExpected to work long hours with no notice
Questions et réponses au sujet de l'entreprise Dollarama
Si vous deviez quitter Dollarama, quelle en serait la raison?
Posée le 26 mars 2017
Tired of being yelled at by costumer since we installed self-checkout registers. Not enough hours.
Réponse du 9 mars 2022
So many reasons. A bad store manager, limited hours, toxic environment, overwork, verbal and emotional abuse. And those are just the things I've experienced. But overwork is a big one.
Réponse du 23 juill. 2021
Vos supérieurs sont-ils facilement abordables chez Dollarama?
Posée le 26 mars 2017
Make sure management is treating their employees with respect. Good management keeps staff coming back, bad management makes them quit or transfer to a better place. Post schedules in a timely manner, not Friday night. Recognize when employees do good work, not just when they don't. (This is for management at the store level.)
Réponse du 17 mars 2022
More hours and something a bit more than minimum wage
Réponse du 27 janv. 2022
Why did you leave your job at Dollarama?
Posée le 21 mars 2017
I quit, because of rude management, bullying and shortage of hours how can anyone live off one day a week. Do Not Work Here. If you see now hiring RUN.
Réponse du 13 mars 2021
The management in this location are the least professional, most demeaning and demoralizing group of disorganized people I have ever encountered in a work environment.
Réponse du 21 nov. 2019
How many hours a week do part timers work?
Posée le 21 oct. 2017
Part-time work is 24hrs a week or less. How many hours you're scheduled per week depends on the location, the time of year, and the temperment of your store manager.
Réponse du 23 juill. 2021
35 and 40 if that impossible because I want help my family Financial.
Réponse du 18 oct. 2019
Why would you want to work at Dollarama?
Posée le 20 mars 2017
The only reason to work at Dollarama is if you're bored or desperate. Work there until you can get a better job elsewhere. At least it looks good on a resume.
Réponse du 23 juill. 2021
Who really wants to work in this unfair, full of favoritism work environment?! 🤔