Management is lacking, and there were way too many employees.
This was my first job, and I had a hard time trying to work here. When I was first hired they said I would get at least 10-20 hours a week, which never happened. The manager hired so many employees and picked favourites that only the favourites would get shifts. Often I was only scheduled for about 6-10 hours a month and left struggling to pick up others shifts to get more hours. Because of the lack of hours I was often frustrated at work because there was a lot of things I never learned to do from lack of training, and the assistant managers would get very snarky and rude if I asked them for help.
Because I wasn’t one of the favourites, I was often outcasted at work and felt like the managers were trying to pick on me while doing a shift. Often they would text me and ask that I come into work only two hours before the shift started, which made it impossible to predict when I’d be working. Sometimes I’d be forced to say no because there was no way I could get there on time, which lead to the assistant managers to give me dirty looks on my next shift.
The lack of management was ridiculous. Our general manager was hardly every working, and the assistant managers were very cliquish and gossiped way to much. Often they would be in the back eating and talking about other staff members, and when any employee they didn’t like would ask for help, they would purposefully take copious amounts of time to respond or solve the issue. Management would often treat me like a kid because
Points positifsA few kind employees
Points négatifsPoor management, little to no hours, too many employees, poor scheduling, weird break times.
Assistant General Manager | Ottawa, ON | 22 mars 2018
Once strong player in the retail market, trying to find it's new place.
As an employee for over 10 years, I have seen the many ups and downs of Gap Inc. A typical day has changed over time for the store's leadership team, as they have become more of a high priced sales team, and less of a functioning group of people who all have time to get their individual jobs done.
While I can say that I learned a lot about business and the industry during my time there, I can't say the same for anyone who has joined a store team in the last 3 or 4 years. While you were given the opportunity to learn as much as you wanted to 10 years ago, now there is rarely enough time given to do mandatory tasks. Some days, the store couldn't even be swept, let alone have a monthly Joint Health and Safety meeting.
It is hard to find a good work/life balance as many store leadership teams have been dwindled down to a small group. Some weeks, it is challenging to find 2 days off while also being able to complete company mandated tasks.
While many of the part time employees become friends outside of the business, the leadership teams have a hard time making real connections with one another as they rarely work side-by-side and are often left negotiating to see who will get their 30 minutes to complete tasks associated with their own job title.
While I enjoyed most of the time I worked for Gap Inc, and will always remember the people I worked with, the company seems to have lost touch with its in-store teams, and does not seem ready to invest in them.
As a Pick/Packer with Gap, I would typically have ten hour shifts working to meet aggressive(but achievable) UPH Quotas.
As a picker, your jobs is to collect product as orders come in in order to ensure speedy delivery for web based customers. As a packer, your job is to process deliveries from the pickers in a neat and presentable way designed around improving the customers un-boxing experience.
I left Gap with a high level of endurance, an awareness of how to optimize my productivity, a great impression of their employee culture. Hard work is rewarded, and the experiences I carried with me allowed me to excel in both future warehousing positions and sales lead opportunities.
Management practiced a great 1 on 1 feedback loop that saw performance gains across the board for every employee, as well as group reward systems which really gave you an impression of the overall goals of the company.
The hardest part of the job is the endurance required by the end of a ten hour shift. The most enjoyable part of the job was taking Christmas orders, especially for young families, and knowing you were helping someone complete their holidays.
While opportunity has taken me elsewhere, I recommend anyone take a position with Gap, especially students and new entrants into the workforce - It develops a high standard that leads to excellence.
Points positifsPaid Lunches, Transparent Management, Three day weekends, Opportunities for advancement
I really enjoy working with Gap Inc. and value its diversity and flexibility.
You never really know how the day will unfold, but it always seems to flow fairly smoothly.
Through my experience with Gap, I have learned a lot about what it means to be not only a follower, but a leader as well - I've gained a lot of experience having had the opportunity to work closely with more than ten different members of Store Management in two very different retail environments. Through my co-workers, I've learned how teamwork and genuine kindness can go a long way towards ensuring that the customer and the employee both have an enjoyable experience with Gap.
I must say, though, that the hardest part of my job, personally, is that I'm simply a Sales Associate - I'm a very dedicated and self-motivated individual that enjoys the occasional challenge, and frankly, as a Sales Associate, there aren't as many challenges as I would like. I enjoy carrying out large projects that require planning and encourage thinking outside the box.
The most enjoyable parts of my job are customer service and visual merchandising. Nothing is more satisfying than making a customers' day. The customers' experience can be extremely valuable whether a purchase is made or not. And on occasion, I'm able to do visual merchandising on my own. I've grown very fond of creating a visual flow for the store through product and fixture placements. Among customer experience, Visual Merchandising is my passion.
Points positifsvery flexible hours, relaxed yet extremely focused working environment
A typical shift at Gap will include:
- Working the cash register
- Working in the fitting room (especially if you are new until you are cash trained)
- Stock room
Shifts are very flexible and you can easily trade them. The work is fairly easy, just folding clothes all day, bringing more clothes out from the stock room, return & exchanges. Most of the managers were chill. Virtually no training, you have to learn on your own which is ridiculous.
My biggest problem with Gap is the constant sales promotions. They are far too often and make it difficult to keep up with, and customers take out their anger on the sales associates. Having frequent and changing promotions makes it too chaotic and lots of misunderstandings between the customer and workers. We literally have to drag customers in with promotions and there are a lot of rude customers.
Another problem is some managers were too neurotic and obsessive compulsive, they were too easily stressed and took it out on the sales associate. Obsessions with e-mail capture rate, folding the clothes perfectly (even though they were already folded perfectly), not working fast enough, etc. constantly pressuring workers beyond their limits in an unhealthy manner. My location was always a mess, having way too many clothes, far more than the store could handle. Occasionally we were also understaffed.
It's not bad for a student, but definitely not worth the pay, way too chaotic of a workplace.
- extremely disorganized company
- filled with extremely passionate and talented individuals who work extremely hard for little to no recognition
- says it wants to make its branding and merchandising #1 priority but doesn't provide the right framework or payroll allotment to allow for proper landing of flow
- managers can't get enough office time
- difficult to move up in company once at a certain level
- district managers only assist high level stores, rarely come and spend their expertise in other stores
- district managers are condescending and rude
- company is constantly changing its rhetoric and focus
- little to no structured training - once "training" is over it is sink or swim; after a while you are seen as "being here long enough" and "should know" things which makes it difficult for people who are not fast learners - definitely needs to invest time in solid learning plans and dedicated payroll and time for management to get solid training
- fast paced environment
- staff Gap recruits are passionate, bright and cheerful people
- as a merchandiser, you have to do considerable overnights for long stretches of time in peak seasons and then switch back to days with almost no time off in between nights and days; extremely difficult on body, mind and motivation
Points positifswealth of talent in people
Points négatifsabsolutely no work life balance, not enough recognition, terrible training (sink or swim dynamic)
If I could chose to never have worked for Gap Inc. I would have, its not that I believe they are the worst company but no one wants to work at a below satisfactory company. I was greatly valued their as a staff member by management but promises for advancement always came up empty. Company is trying to shrink and cut costs and corners at the employees expense. As the company struggles and has had to close many of their doors in the U.S. they have made many changes in the management board. I devoted many of my years of my early adulthood and although I had a degree in business management this was clearly to be put in better use elsewhere. If you are in high school or struggling to find a job just until you find your career dream job then it would be an adequate choice. But if your desire is to work in upper management and climb the business ladder, I would look elsewhere. Gap Inc. was once a great company to work for but as they continue on survival mode their employees are at the last of the list for changes. Its a retail job so perhaps expectations are not high, however be carful to not be like me and grow comfortable in a job that is not taking you anywhere and you don't know where the last five years of your life have gone. Good luck and I hope my honest truth was of any use.
Points négatifsLong hours on holidays, no work life balance, no room for growth, low salary, unless hired as full-time no benefits
The management here was great, they were very lenient with my schedule and I was able to switch up my availability with every new semester/school schedule.
Salary/Benefits: Every new batch of hires got paid more than some of the older employees there. A few of my coworkers and I (who'd been there for a couple years) were getting $12/hr while the summer's new hires were getting $13/hr. Our wages weren't raised to that till the annual June wage raise. Employee Discount was great! 50% off regular priced items at GAP, Old Navy, and Banana Republic (30% off at the outlets), and 10% off on all markdowns at all locations.
Cons: sometimes I'd get scheduled on days I'd already booked off or was given hours beyond my availability (others experienced this as well), there were times where the managers owned up to their mistakes in scheduling and got rid of the shift but other times where they expected you to either show up or find someone to cover for you.
I'd recommend this place to students looking for part time positions while in school. They're very understanding for when you need time off for exams (but remember to book this off two weeks in advance, look at your syllabi and plan ahead!), they also use an app called shyft which makes it easy for you and you coworkers to trade shifts, pick up extra shifts, or to get your shift covered last minute. Overall great few years working with the GAP.
Its a great place to work, but some managers were really rude
My coworkers were super nice, we had the best time together. It made the environment pleasant to work in
I loved interacting with all the costumers, helping them put outfits together, I just loved seing a smile on their face when they leave the store with everything they want.
I would of stayed longer if it wasn't for the management, my very FISRT day, she threatened to fire me, she was talking and laughing behind my back with one other manager and then realised she had not explained the task well and did not even apologise for her wrong doing.
Another altercation I had was when I walked by cash to scan an item and heard her talk bad about me to one of my coworker in front of costumers ! I was so shoked and did not want to make scene so I scanned the item fast and went back to my position. My coworker later on came to find me and tell me that I should tell manager that is in a higher position, because what she said was not right. So I put out a complain about this manager and I received an apology from the head manager but not the one that actually spoke about me. they were lowkey covering for each other ....
anyways that just my experience at particular store, just know when to leave when you're being disrespected :)
Worked at two different locations, first in Edmonton and then in Calgary. Edmonton location was fantastic as far as co-workers and management went (the actual job part was fine, I personally loved fitting rooms and displays the most as they were the least monotonous). Calgary (larger store) was horrible. Everyone already had a clique, and if you were good with one of the higher-ups they would take you to lake louise, give you the tasks/shifts you wanted, and generally be nice. If I did a task that wasn't asked for (after completing everything I was supposed to) it would be an issue - the micromanagement was intense. I would come right after my classes finished and occasionally be 1-2 minutes late. Despite me saying I could get there no earlier, I would still be in trouble and they would never change my schedule. Management was petty and unsupportive. Customers were often rude - especially if you were unlucky enough to work in baby/kids. Overall one of the most emotionally taxing places I've ever worked.
Points positifsNice co-coworkers, good music playlist, discount
Points négatifsprolonged standing, strict on having water bottles/food on floor, BAD management, nine hour shifts, rude/entitled customer base
• Owns execution of the tasks for markdowns, signing, marketing, and facilities.
• Ensure areas of ownership are in compliance with productivity goals and company standards
• Work in partnership with the ASM/Merchandising Manager(s) to ensure any movement of merchandise meets company presentation guidelines
• Participates in weekly store walks with Store Manager and Assistant Store Manager
• Maintains pricing and marketing accuracy.
• Coaches team while working shoulder to shoulder with them on the best practices, while meeting company productivity standards
• Ensures productivity goals are met while adhering to company defined best practices
• Communicates successes, opportunities and solutions to the Store Manager or ASM
• Ensures efficiencies and minimizes merchandise handling to meet payroll budget and efficiency goals
• Ensures that all damaged and defective merchandise is processed per company standards
• Maintains clearance merchandise to ensure gross margin is maximized
• Opens and closes the store in accordance with company standards
• Monitors payroll when opening store, and adjusts schedule accordingly
• Complete register audits as necessary
• Practices and ensures all company policies and procedures are followed
• Utilizes recovery statements to minimize external loss
• Communicates successes, oppor
Points positifsGained a lot of experience that will be valuable.
Points négatifsWould not work with current school shcedule at the time.
Working as maintenance on 2nd shift is unbelievably unorganized.
There are apparently 3 tech levels, Tech 1, Tech 2, and Tech 3; all being based on experience (So, they say.) The pay for each level is inconsistent as in, it's whatever they decide to give you and believe me, they try and low ball you, seeing if you'll take their lowest offer.
I was a maintenance Tech 1 and I found out I was making more money than a Tech 2. What? My question to that is what is my incentive to make it up the ladder if the pay is whatever they decide? The Maintenance manager was very rude and had an ego that beat him to the door each time and his hair is always gelled to the point it looks like it might crack. My supervisor at the time was a very relaxed, team oriented leader. However, he quit out of the blue, and the Manager talked a lot of trash behind his back.
The unorganized nature of the Maintenance scene drove a wedge between the Techs, themselves. We were constantly at each other's throats and it was made even worse when the pandemic happened. They refused to hire anymore techs and we were down to 3 men. Each shift should have 6 members so, they can rotate A & B on weekends. Nope... This didn't happen. They started requiring us to come in 7 days a week and said it would be like that for the rest of the year to catch up.
The pay: Well, it pays well because you'll be working more overtime than you signed on for. I was promised 40 hours a week with voluntary overtime and sometim
Points positifsIt's a job.
Points négatifsThe drama, management, Team setting.
I started working at the Gap as a shipment team member and we started the day really early, a typical shift began at 5 am and was scheduled until 10 am with an on-call until 2. As we got closer to the holiday season out shipments nearly doubled, and we were usually working from 5 am to 4 pm. We'd get in our shipment at about 6 am and we'd spend our first hour getting racks and carts together, filling up our supplies of hangers and getting everything we needed, like censors and censor pins and trashcans ready for use. Our supervisor would let our delivery man in and we'd start organizing boxes into 3 categories: Men's, Women's, and Accessories. We'd take the largest shipment (usually Women's) and set up a system with someone opening boxes and dumping contents onto a table, two people opening and folding all the items that were in the boxes, two people censoring price pointed items and moving them onto either the hanger or baker's racks, and someone at the very end hanging everything that was supposed to be hung, we'd finish with the whole team running all the items and moving onto the next category. There were multiple policies and procedures to follow, but they were all relatively easy to learn. After only about a week of doing this I was promoted to a Full Time Women's Specialist - helping the merchandisers do whatever they wanted with the store and products- this included setting up and taking down displays and moving folding to hanging or hanging to a specific fold. I had
Points positifsManagement, great break schedules, huge opportunity for advancement, company policy is great, coworker diversity
Points négatifsHoliday hours
Customer Service Representative | Rocklin, CA | 8 sept. 2020
No leadership, impossible goals - setup for failure.
Was hired as a seasonal call center customer service representative and given the whole corporate spiel - about how it was a great place to work, how inclusive and accepting it was, how seasonal workers were likely to be converted to full time staff after holidays if their metrics were right. TOTAL BAIT AND SWITCH.
The call center in Rocklin has an issue holding on to employees, and now I know why - training was patchy, and after three weeks of it my class of fellow trainees still had no idea how to do certain things. (By the way - at the beginning of training, I was in a class of 30+ trainees. By the time training was finished, there were only 12 of us. The rest had quit. Should have been an indication!)
There is no support from management, who don't want to be bothered even if a customer is screaming at an agent to speak to a manager. Helpdesk agents and management treat customer service agents like they're a waste of time. The company policy database is impossible to navigate, and you lose time trying to look up what exactly you need to do - if the guidelines are even listed in the database at all.
The metrics are nearly impossible to meet, as you will have customers who want to stay on the phone for an hour and make you their personal shopper, so your average call time goes through the window. Those long calls will make you miss your breaks/lunch, which makes your schedule adherence impossible to meet.
The customers are the worst, and management only encourages us to a
Points positifsFree lunches during holidays
Points négatifslack of management, terrible customers, setup for failure
They stole my sanity - I obviously wasn't paid enough for it
At first working here was something I was looking forward to. And I thought the holiday season was going to be the reason why I hated my job, but it wasn't. That was cake compared to dealing with management every day. I understand the purpose of management and their responsibilities on a daily basis. (drive sales, customer service, associates, scheduling, merchandising, etc.) That being said, I'm not writing this review as a bitter ignorant person. (okay, maybe a little bitter hehe).....
Let me just list some things about working here I particularly hated in no particular order...
1. There are on call shifts that appear on your schedule that aren't guaranteed hours, and you have to call the store 2 hrs before you're supposed to come in. I received schedules with only on call shifts for the week and did not get to come in for any of those shifts. Basically 0 hrs on the week - but it's the thought that counts right? NOT IF YOU HAVE BILLS.
2. If you requested days off through the computer system which is what you're required to do 2 weeks in advance to the date you're taking off - the next week's schedule after you have your day off, your hours will be cut significantly. I went from working 6 days one week, requested a day off, my new schedule had only 2 shifts and an on call.
3. The more gap cards you get - the more management will like you. You could genuinely be trying for one, asking every customer but if you don't get one a manager will talk to you about them.
Points négatifsNot enough space in this bar for me to say
working for GAP is a great company to work for, on a typical day at work there are always different challenges to face from promotions to re-merchandising. we have daily goals to achieve especially focusing on KPIS.
I have learnt a great deal from working with gap, I started with the company as a sale associate having never worked in clothes retail. having worked for gap for the past 5 years I have gained so much and had the opportunity to have some great training programmes which at current I am taking part in our style your success programme which is a self development programme and its great as it really helps me to learn new and develop old skills and knowledge.
as like many retail management positions there are challenges you face every day from performance issues to sickness management and employee conflict which I have to deal with on a daily basis. I have had great support from the management I have worked alongside and always have a great connection with the teams I have worked with. I do believe that as management team you need to be strong and stick together to keep a healthily balance in the work place, through regular check ins and management meetings and great communication. I have also had a great relationship with the senior leaders within the company.
with in the 5 years of working with GAP I have been lucky to have worked with a lot of different character and have found some life long friends through my time at gap. I'm a very easy going person an
Decent work environment with spotty training and nice coworkers
A typical day at work begins when I come in a few minutes early. This allows me to hang up my coat and put my purse in my locker. I grab an available walkie-talkie and headset, then clock in directly at the time I am due to start working. Then, I seek out a manager or assistant manager, who then gives me the lowdown on how well we are sale-wise and promotion-wise. They give me my basic instructions for the shift, and then send me on my way. For the first few days I worked at Gap, I was instructed to work in our Kids and Baby section, which does not allow me to work at the register or the fitting rooms. I mostly would straighten and sort the products on the tables, price and relocate items that come in from returns, and greet and assist customers.
The first day I worked in the fitting rooms, I floundered a bit. I had not been instructed on how to use the phone, so I did not know the proper way to deal with calls and transfers, as it was a single phone with no switchboard or labeled keys for specific offices.
Though I had been trained on the registers, I was not trained to give out GapCash, a coupon given out as a gift to customers who spend over 50 dollars. I made the mistake of trying to give the coupon to the customer without scanning it, and then this resulted in a rather unpleasant kerfuffle in which the customer yelled at one of my coworkers for not training me, when in reality it was my fault for not seeking help in ringing up GapCash before trying to carry
Points positifsEmployee Discount
Points négatifstraining, short breaks, forgotten breaks, poor pay
Friendly work environment with supportive management
During the time I worked at the Gap Outlet, I learned how to efficiently and quickly execute tasks assigned to me. Most of the time, I ran the fitting room and helped keep one section of the store neat and organized. On days when we were short-staffed, I often ended up keeping multiple store zones organized along with running the fitting room. I had to learn how to balance keeping my zone presentable, running unwanted items back to where they belong, and assisting customers in and out of the fitting room. It is a lot to juggle at once, but I managed to get the hang of it. I did my best to make sure I provided good customer service, and I always made it a goal to make sure my zone was completely organized before I clocked out, whether I helped close the store or not.
The management staff like to challenge the employees, but in a constructive way. There is a lot of work involved in a day at the Gap, so it's crucial that the employees are able to multitask efficiently. Most of the time, the managers are very good about dividing up the work between the employees who can handle the extra responsibilities. However, there were a number of times, where it was difficult to prioritize customer service over projects that needed to be completed.
The most difficult part of the job was dealing with unsatisfied, angry customers. I was confronted by a couple customers who were unsatisfied with situations I could not change. I had to learn to remain calm, listen to what the customer had t
Points positifsFriendly co-workers, helps build people skills
It's a very creative and free, yet structured environment
I've been apart of the Gap Inc. family for three years now and it's been quite an experience. I've learned so much about myself as a person and an associate. Working at Gap brought out a creative side in me because my managers gave me the opportunities to learn about upper level management. I became an associate leader and was able to teach new employees all the tips and tricks I learned over the years. Being an associate is hard sometimes because we deal with consumer's backlash from their day, especially during the work week. Customers have come in and taken their frustrations out on me and have even asked for my input on their situations. You serve as a friend honestly. We are there to make sure our customers leave feeling better than they did when they walked in the door. It gets hard because not everyone understands our mission, but we are honestly 100% focused on our customers. One of the greatest things about working at Gap is seeing customers come back for a second time and brag about how satisfied they are with the products they bought. As an associate, I'm there to give the most honest opinion I can but also follow up with a recommendation after giving my opinion. A customer once asked me if a pair of Always Skinny jeans flattered her figure. I took a few moments to analyze the jeans and in my head I was thinking "These jeans look terrible. They're way too small in her thighs and are giving her a muffin top." After rewording my response, I simply told her I think sh