Bullying, Poor Communication, Low Pay/High Work Load, Unethical Shift Hours.
This company is good at marketing their work place but the management at this particular store is very unethical. The turnover rate is extremely high and the people who have quit have all experienced this. I just want to highlight my points so people applying can read about what goes on here. I left my job there due to these circumstances and stand by all these observations.
Managers belittle other managers to employees, managers talk down upon other employees to employees. This creates a culture of negative gossip in which employees will want to befriend the managers in order to not be bullied. This also creates a culture of fraternization. Respecting the power figures is of certain importance, any feedback is met with no changes what so ever.
Pay is minimum wage. You are on your feet your entire shift, breaks are frowned upon you can get between 4-9 hr shifts. Be prepared to be standing this long as well as running around. The job itself as expected is doing cash, customer service, processing shipments and putting out new clothes. Your functions will change every hour. Some days you will not get a break, you could be working until midnight and work at 7am the next day. This is EXPECTED. You are expected to work these types of hours for minimum wage. You will notice there is little to no consistency with the management, most will do whatever they want, this confuses employees on what the s
Points positifsFriendy co workers, Clothing discount
the amount of complacency is horrendous, but not surprising
The company would benefit from people who are actually educated, people who have sense and the capacity to think rather than to excuse themselves from the poor management that is H&M. As a former Sales Advisor, the hours were not flexible and availability was disregarded - although availability was clearly stated through needs relating to illness. The store had to continuously operate through understaffed employment, which meant that the needs of the fast paced environment and amount of customers could not be met. Closing took at least two hours with not enough people on closing shifts to ensure that employees were not being burdened and made to work over-time although it is not stated that over-time is mandatory. I believe that management didn’t realize their constant complacency, or perhaps the lack of common sense was overshadowed by their blatant ignorance. At times where the store couldn’t operate to its full potential due to short staffed circumstances, management would make excuses or go as far as to put the blame on others. No improvement was done, or maybe there was but the rate productivity is comparable to their distinguishable stupidity. Of course, what makes this complete without favouritism? It seems that availability is only honoured and respected when you can win the adoration of your managers and fellow employees. H&M truly believes their a place of ‘possible’ - a place where the possibility of meeting the physical manifestation of managers with no sense of m
Points positifsthe breaks were half an hour to an hour long
Points négatifseverything else was unprofessional, but you can't really expect much
Sales Associate | Victoria, BC | 8 juin 2019
One of the worst places to work at
It was my first time working in a retail environment and so I thought this place would of been great at first. I wasn’t even working for one month and I noticed a lot of things while working such as management being terrible. One of the managers how ever was very condescending. I wouldn’t do anything at all to offend her and yet she would find me an easy target to pick on. It wasn’t only her, it was mostly who ever was running the shift as well. This company values themselves in team work but I did not see that at all. These people pride themselves on knowing what they are doing and being the best but all they can ever do is tell me what I have done wrong. I thought I would get positive feed back but instead all I got was negative ones. I never felt like I was successful working here, instead I always felt like I did nothing right. Basically a failure. When ever I asked for help, they made me feel like I was stupid as well when in reality I genuinely did not know a lot of things or forgot. I also noticed how rude most of the co workers were as well when it got super busy. When I told a manager about what I was experiencing, they just told me that they have also felt that way and acknowledge that it was a very high school (clique-like) environment. If he himself was acknowledging this then this is a huge problem. Management team should learn how to treat their co workers better and not single any of them out. They should be inclusive as well. No one wants to work in a “high-sc
Points positifsCustomers were always kind and patient
Points négatifsManagement and co workers in general
Sales Advisor | Toronto, ON | 24 avr. 2019
Good place to work for young adults
I worked at the flagship store in Toronto and so there were higher expectations of us. We got paid just over minimum wage to accommodate however there have been many staff to say it’s not enough to cover the outrageous demands placed on us.
It’s a very busy and therefore stressful store to work in. Country management’s office is right above the store and so expect daily visits. The store managers will lose their minds and make it seem as though we are all perfect in everything we do including making us clean departments with bags on our arms. all it does is interfere with our duties but we cant get rid of them until the higher-ups leave.
There are perks such as the staff discount, getting our birthdays off AND paid. But like any company there are also disadvantages:
Management is not very effective. Verbal abuse is constant and nothing is done about any complaints staff have. Some managers walk about like they’re the kings of the world and treat staff with the same attitude.
If closing, expect a long night as there are never enough staff scheduled to close in case of any call-outs. The average close takes 1 hr-1.5 hrs to do.
I worked for the company at the flagship store for about 2 years. I wanted to quit a year into working there. I’ve seen such a high turnover rate because staff are just treated with such disdain.
Lastly, the company prides itself on growth within the company. Within the 2 years I worked there, I applied to become a supervisor and a
Points positifsFree pizza, birthdays are paid, great coworkers
Points négatifsLong hours, late nights, terrible management, frequent visits from upper management, no opportunities for promotion
Store Manager | Canada | 7 août 2019
Awful! Zero work/life balance, not worth your sanity!
Used to be an amazing place to work. But this last year has taken a turn for the worst!
They have top 40 selling days where you are required to work- no exceptions (even when booking vacation) they also have about 12 weeks of blackout where no vacation is allowed- so you basically can only take time off in Jan, Feb and July.
They send tons of daily emails of things to do, on your already busy week and sometimes even send 3 or 4 emails regarding the same instruction (from the first, but altered slightly )- so you’re left doing the same thing 4 times before it’s actually done. Sometimes they send a list of things to do at 5pm and say it must be ready for next day by open which puts a lot of pressure on the closing team.
When you ask for support on something, they don’t reply to your emails and if they do it’s put back on your shoulders to come up with every solution.
They require 5 weeks of published staff schedules but always change the visual planning so you have to re-schedule your team accordingly and it’s usually not a 100% set schedule until just a few days prior to the next week.
They claim to have a huge focus on people development but that’s only if your face fits and you’re already 100% doing the job you’re applying for; otherwise you’re useless to them.
They don’t give you many hours to use in a week so while trying to do your own tasks/job, you are also doing the job of a part-time sales advisor and even a visual manager.
It’s a great job for part-time
Points positifsBirthday off with pay, good salary, 7 sick days, 3 weeks vac to start, great benefits
Points négatifsPoor Area Team (Head Office), lack of support, work every weekend/holidays, no hours to schedule, poor planning, lots of pressure
Cashier/Sales | Montréal, QC | 2 avr. 2017
Toxic environment with horrible management and miserable two faced employees
A typical day includes literally running around the store. Every hour, your tasks change. So in a 6 hour long shift, you will be going back and fourth between different departments either cleaning, running or trying to remain sane.
On days when your short on staff (honestly every shift) you can find yourself being responsible for cleaning an entire department, processing transactions at the cash and being responsible for watching the fitting room. Please keep in mind that if you've ever walked into an H&M before you know that the stores aren't small so its almost impossible to do this alone.
The employees are horrible. Although a lot of them are friends, they've known each other for years outside of the store! So when new people get hired, don't expect them to welcome you with open arms. When asking for help, FORGET IT. they are extremely rude and gossip constantly about how you should just "know how to do this" Its a very negative and fake workplace. Picture yourself working with the girls from Mean Girls, thats how working at H&M is. Ask any one of the employees how their shift is going.. I promise you, they'll say their "Fed up of this"
Management is worse. None of them know how to run a team at all. They are extremely unwelcoming and two-faced. Please keep in mind, when they say: "Yeah its okay, its not a problem, sure!" its a lie and expect to find yourself in a horrible situation a few short weeks later.
Their on call system is jacked. IF your looking to
Points positifs25% discount on clothing
Points négatifsHorrible management, either extremely long hours, or virtually no hours at all
Sales Associate | Regina, SK | 25 janv. 2020
Job asked for too much for such little time
A typical day at work would either be an 8 hour shift, or a 4 hour shift. And every hour is split into doing different jobs. Anyway, usually if you're opening, you'd be working ALONE on a whole floor, looking after TWO WHOLE departments, meaning: you have to watch the cash register, the fitting rooms, the leftover clothes that need to be put back to the floor, the clothes on the tables that need to be folded, and help the customers that are currently looking around in your floor.
Also, management loves to talk about teamwork but only when it's for their gain. There is no help around when I need it but lo and behold, if it's the Store Manager that needs help, everyone needs to drop what they are doing and help her. Not to mention, the Store Manager and some Department Manager(s) are biased towards their favourites.
Also, the Store Manager shows up to work about 15-30 minutes every single day.
The higher managers from the Area team are also unbelievably rude. One Area Manager visited from another city to our store and did a walkthrough of the store and quite literally talked down on another sales associate. This poor girl literally hid in the fitting rooms just to cry because she had been embarrassed in front of the other managers. Area Managers think they are always right about a store situation, instead of hearing out our suggestions or actual experiences.
The discount is not even worth it. 25% is basically nothing. The most enjoyable part of the job are the ot
Visual Merchandiser | Cambridge, ON | 2 oct. 2013
Fast paced, deadline driven, and team orientated
A typical day at H&M as a visual merchandiser begins with an early morning meeting with all managers working that day. During the meeting target sales goals are discussed, and planning of setting up sales are also talked about. After the meeting the merchandisers break off and begin planning and implementing all the store campaigns and activities (sales.) As a visual merchandiser you are responsible for presenting garments to customers based on H&M guidelines, also responsible for maintenance and care of all the display materials whether it be for in store use (such as signage and mannequins) and outside store use (such as window displays.)
Working with management and co-workers are essential because they often help the visual merchandisers to set up campaigns and sales. All involving different tasks such as hanging signage, making signage, tagging garments, folding garments, hanging garments, and ensuring proper customer service.
The hardest part of the job was stress due to not meeting sale target goals. However, not meeting the target sales goals pushed me as an employee to do the best merchandising possible - indirect and directly to the customer.
The most enjoyable part of the job was using my creativity everyday. Everyday on the job was different and each day held different set tasks.
Points positifsUsing creativity, working with fashion
Points négatifsUnpaid lunches, low wage
Project Leader | Alberta | 10 mai 2013
Every day is a challenge and you never get bored
H&M is a big international company who expands every year and I feel blessed to have been given the opportunity to work for it.
A typical day at work starts with a meeting to go through the tasks of the day. We plan the day and divide the tasks between a group of 4-6 people and start working to reach the goals of the day.
I have learned the value of co-workers and team work and to appreciate everyones hard work. Supporting each other is a very important factor in this kind of job and that's something employees at H&M do.
Management at H&M is very structured and organised. They make sure that everything is being done and done the right way. Nothing leaves the company unless it has been through every type of judgement.
My co-workers are very smart and driven and work hard to satisfy our demographics and our company. We have a lot of pressure on us but working together and having the right team dynamic makes us work hard and fulfil the goals that are set out for us.
The hardest part of the job is to balance everyones opinions and thoughts. It sometimes comes to the point where some ideas have to be left out.
The most enjoyable part of the job is that you never know what's coming. You don't know what your day will look like until you get there.
Points positifsEmployee discount
Points négatifsShort lunch
Sales Advisor | Hamilton, ON | 23 janv. 2018
Not The Best or The Worst Place to Work
I did gain a lot of experience and dabbled in different departments, including fitting rooms, cash, etc. These activities were balanced out in my shifts.
One thing that really ticked me off the most were some coworkers. They really closed me off when I tried to befriend them and work with them. Even stirring up a regular conversation was difficult and they rather not respond. It was even harder to get along with SOME people in the management team as they can also be a little judgmental. So overall I got great experience, but not the best team.
In terms of policies/functions, they weren't as informative with certain activities (especially on cash). I always tried to keep myself up-to-date on any new promotions or anything that they announce on the boards. Sometimes when I don't have a shift and most people do, they would announce something important that I would not know about and all the blame would be placed on me (ex. there was something they changed with gift card transactions during Christmas time to some employees and I was some of the few who didn't know about it. As a result, we messed up).
Points positifsGreat experience to use in other places
Points négatifsRude coworkers, not really informative with new information
Questions et réponses au sujet de l'entreprise H&M
What should you wear to an interview at H&M?
Posée le 17 mars 2017
Show YOUR own style and make it trendy. Wear current trends and for a bonus wear something from H&M.
Avoid wearing anything seen as inappropriate such as crop tops, spaghetti straps, tube tops, short shorts, etc.
Réponse du 11 août 2020
Business casual or to make a real impression: wear the latest trend pieces in the front of the store or front of the department you are shopping in!
Réponse du 7 août 2019
Quels sont les horaires de travail chez H&M?
Posée le 17 mars 2017
Full time associate get 40 hours a week. Part time can get anywhere from 10-25.
Typical shifts can range from 4-9 hours with 30 minute breaks at 5+ hours and a full hour break for a 9 hour shift.
Réponse du 11 août 2020
Réponse du 3 oct. 2019
Vos supérieurs sont-ils facilement abordables chez H&M?
Posée le 25 mars 2017
Give thanks and more praise for working hard to achieve store results. Visit stores more often and give at least 3 strengths and 3 opportunities. Support your teams when they need it !! Take away top 40 days and make it top 10 days.
Don’t send 20 emails a day
Réponse du 7 août 2019
Be more strict with the hiring process (hiring experienced people created a better team). Always be friendly and supportive.
Réponse du 1 mai 2019
Si vous deviez quitter H&M, quelle en serait la raison?
Posée le 25 mars 2017
A better paying job
Réponse du 1 mai 2019
The hours being handed out and the management not listening.
Réponse du 25 févr. 2018
Quel est le code vestimentaire chez H&M?
Posée le 21 oct. 2018
No dress code
Réponse du 3 mars 2020
Casual and comfort
no competitive brand representation
black only outfits at flagship stores for management