--- Very long review ---
The first 3 months that I worked there the store director was amazing but his contract ended. When we got a new director, for some reason things started changing in IKEA Canada (so not just our store but all of the management above that) and they kept cutting everywhere, which led to employees being overworked, including the part-timers. Let me just say this, we constantly had 3 or more department managers who had to leave because of burnout and since I stopped working there in June (we're now at the beginning of March) all of the staff in the department I used to work in, which was roughly 18 people, is gone because they couldn't endure the terrible management's decisions and the work conditions that kept getting worse and worse while we never got compensated. We went from having an EXTREMELY pleasant environment to work in, even though there are a lot of customers (hey, it's IKEA) to being constantly pressured to do more while getting rid of all the fun things we had one by one (salaries went up way slower than they used to, managers were on edge because of the higher-ups and unavoidably had to start watching employees more to make sure we weren't having fun on the job and only on breaks). I could've recommended working for IKEA 4 years ago because the job was alright and my colleagues were the main reason why we all managed to have fun even when we had days with over 15,000 customers walking in and dealing with the aftermath of having so many pe
Working with customers was (almost) always one of the best parts of the job, even with the few bad apples you'd get. And you do end up learning a few things about working the job. You meet some great people who feel unified because of the cultural aspect of the job. Lastly, you make money...
However, management was the biggest pain in the behind. Favoritism, neglect, selective memory, non-stop excuses, false assumptions about your work behavior, borderline-authoritarian rules, unwillingness to hear and/or heed the opinions/concerns/suggestions of the department, clashing of different orders/tasks from different managers, and emotional/professional manipulation are just SOME of the things you'll experience from the managers in this store. It made the job extremely stressful to say the least.
I often worked by myself, even on busy days, in spite of the fact that the job required a minimum of two people for the tasks to be done efficiently and properly. Many people were no-shows or called in sick to avoid the work, and while I couldn't blame them because of the work conditions, it made my life that much harder. It was a battle just to stay employed in spite of the rather lousy work conditions for the department. Anxiety was a growing concern for me as I would always dread the shifts where I'd have to put up with the more negative aspects of the job, which was more often than not.
No appreciation was given for my near-flawless attendance record, even with the odd late ar
Generally an interesting company to work for with continuous interact with the sales, operations and design departments; enabling smooth operations.
Plan and review daily requirements, which included requests for maintenance or new works to be carried out, programmed preventive maintenance, assisting in projects, attending to contractors and service providers. Ensuring that the store is a safe place for customers and staff alike. Attending to all emergencies relating to the facilities. Daily inspection of store and both indoor and outdoors. Ensuring that janitors maintain washrooms to a high standard and all areas to be cleaned throughout the day. AS GOOD AS NEW concept.
This type of work has taught me to be proactive and be prepared to attend to any emergencies. This ensures minimum or no lost of time to the operations and also to maintain a safe working/customer environment at all times.
Continuously in close contact with management to ensure that all is in order. Co-workers are also our clients, so a good relationship is fostered through mutual respect and a electronic request system is in place enhance this. This allow for all parties to track progress of requests. Job can be challenging (hard) with with multiple requests/competing priorities but continuous and clear updates on progress helps put things at ease. Good communications is essential for this job and we are provided with the proper communication tools/programs to ensure this occurs.
Enjoyable part of the jobs is being able to complete routine works with other competing requests and being able to solve problems both through own initiatives or thr
Points positifsSubsidised lunches, 15% discount all all items purchased.
Points négatifsHaving to work every Saturday for the last nine years eventually took a toll on my family life.
When I started here I was 110% enthusiastic in making it work. By the end I was broken down faster than their furniture and I only lasted a little longer than 6 months.
Myself and an other guy were hired at same time and he just quit without notice in less than three months.
They preach Ikea propaganda they don't back up or stand behind. You will have every employee as your boss knit picking and watching your every move.
Most all employees in area I worked were emotionless Zombies with chips on their shoulders. Very clicky group of miserable acting people not happy with their job. Every morning I heard screaming and yelling profanity at each from drivers on the dock.
Jump start meetings every morning that are useless dribble with useless information on how many trailers you have to work that day. After a while you will just hear blah blah blah. Wasted time and brain numbing verbal garbage from power tripping employees who like to hear themselves talk.
Be prepared for a workout and to start sweating profusely for 5 hours of your shift because they turn the Air conditioning off until the store opens at 10. I hated being drenched and hot working in sweat drenched clothes lifting heavy product.
I hope you like working in the dark because they also dim the lights to save pennies on the dollar until store opens at 10. Go figure that products are put in wrong places by employees who can't see product codes in the dark.
You will have many bosses and who one hand
Opening the shop in the morning, following up with replenishment staff and rectifying any issues with stock, good flow, tasks for staff daily.
Typical Day:
Making sure the shop is ready to greet the customer each day.
Organizing tasks according to priorities for the day.
Finding solutions to goods flow issues in the mornings and making adjustments during peak times, i.e. Sales Events.
Taking over tasks where needed to make things flow smoothly.
Helping coworkers with questions and finding solutions.
What I learned:
Learning to be proactive in a very fast moving environment that changed daily.
I learned that a happy team is more productive.
Clear communication is key to a successful team.
I learned about merchandising and sales steering according to Profit margin ratios and availability of goods.
Customer service and trust building with your customer. Meeting their needs and only promising what you know you can fulfill.
Egos have no place in a team environment. It is about the business and not about an individual's needs but making sure that everyone feels they are making a contribution in some way.
Management:
My Management team works hard to provide the staff with the support needed to run the shop at the highest level possible.
They try to support work/life balance as much as possible.
Coworkers:
The most amazing group of hardworking people I know.
All focused on a common goal.
Positive and dedicated.
Hardest Part of the Job:
Not being able to control everything.
Being proactive all the time is hard when things change so quickly.
Most Enjoyable Part of the J
I am a former IKEA coworker who has been in the company just over 10 years. I've worked as a cashier and sales (market hall & showroom). Over the years, I've seen the stages of changes. And I must say, unfortunately, the spirit of the store is going lower and lower.
At the beginning of my IKEA journey, the management has been great - they were understanding and somewhat informative. The store keeps you up to date how the store is. But being as a cashier 4 years, due to retail environment, it was difficult to have a work-life balance. But one thing I must say is the cash dept is really close to one and another. The cashier family culture was top notch - i miss that dearly.
For the rest of the years as sales, you learn a lot of skills such as how behind the scene is, how to deal with customer situations - the people skills. Sales coworkers who are on the floor with other depts are mostly good and very helpful to one another. Unfortunately, managements are favoritism. I was given hopes to advancement within the dept, but none has happened over the year; hence, more and more coworkers has left the company. As such, my motivation to work has declined more and more over the years.
I would say overall, it is a great company to start - great benefits, great people, great food. IKEA is a great stepping stone to start your job as retail and may branch off to somewhere else (IKEA looks great on resume). But in a long run, I would say current management has a lot of damage co
Points positifs$4 lunch, great people, great benefit
Points négatifsno work-life balance, management needs to be improved
Although the culture and values are outlined clearly in the coworkers handbook and signage is prevalent through every store, it is questionable if these values were seen through in a practical fashion.
Typically, a day at work required an intense work pace, as the customer service and cash departments were always very busy, but economical staffing schedules made for many an unpleasant customer experience, while making the employees feel the pressure to work quickly and serve as many customers as possible.
Management always talked about improving work methods to be more proficient. This was a part of the culture at Ikea, but the reality was constant striving to cut overhead costs and increase profits simultaneously. This manifested itself in constant managerial pressure from the very top down. Job advancement takes a long time, years in many cases, such as was my personal experience, and expectations were very demanding once you got into any position of authority.
Coworkers were generally pleasant and hardworking; a testament to Ikeas thorough hiring practices, but because of the strain of the work absenteeism and unwillingness to take on new tasks plagued the staff at the coworker level.
The hardest part of the job was trying to schedule properly, have enough coworkers available for flexibility, and still run my department fluidly.
The most enjoyable part of the job was getting a paycheque.
Points positifsdiscounted lunches, christmas gifts, good people hired.
Points négatifshigh pressure demanding work with little reward for those who worked hard.
I was a support manager for the warehouse at Ikea and I enjoyed it. BUT it came as a surprise I wasn't aware of being a manager for a few months and never really got management training on the side. I had the training to use equipment to teach other employees and little training on how to use the trailer programs on the computer I more or less taught my self through manuals there. It was a new store and I expected it to be hectic and I was patient. Even put in lots of OT 12 hour days. In the end I got canned for a small issue of letting a trainee drive on his own around others for a hour on a forklift which is how I was trained. But they didn't fire me on the spot they needed me there they kept me for a month and out of the blue they let me go I had no clue and it really messed things up for me. I hope management is a lot better I hear one of my old friends there moved up and we trained together as managers so I'm glad to see him moving up even though he din't really want to. As goes their Culture, they have a "strong" one and it really got to me saying they look out for their employees and so on and at first it was great I got to go to Vancouver for a month all expenses payed. But then they really dint care about us warehouse people we were like the dogs of the company. Always pressuring us to work very long hours and never getting rewards.and when they dropped me like a bag of bricks that shows that the company is kinda slimy.
I worked in the kitchen at the Burlington location. I accepted my employment offer on the promise that I would be working with the head office individual in charge of menus and healthy living choices (i have a nutrition background). However, all I ever got was a run around... never met the woman. I worked in the kitchen, learned every job from cashier, to dishwasher, to cook, staff side, bistro, marketplace, and even cleaning the ice cream machine which NOBODY else knew how to do except the woman who trained me and was leaving. Considering I had the most experience of all staff, including managers, on how everything worked and knowledge in every food related environment and it wasn't looking like I would be working alongside head office anytime soon, I applied for a supervisors position. I was passed up for the opportunity and then expected to train the individual they did give the position to. I quit on the spot. Everyone I met while working there told me the kitchen was the worst spot to work, but if you could get out of it the other positions throughout IKEA are great... unfortunately I couldn't deal with being taken advantage of long enough to find out for myself whether or not that was true.
It's a retail job, so expect to work evenings and weekends and have your hours spread all over the place. Managers will constantly call/text you and beg you to come to work for extra shifts to cover for people that either quit or called in sick just because they wanted a day off.
Hourly rates are extremely low and guaranteed to keep you living in poverty. Yearly raises are a joke at just a few extra cents an hour, and that's assuming that you qualify for a raise. Even managers get paid a low salary unless they make it into the elite "steering team".
Opportunities for advancement are limited and by the time a position gets posted, the management team will usually have a candidate in mind anyway.
Top level managers like to brag about how much they enjoy their vacations and adventures around the world and will post pictures and silly comments on the employee boards and internal email messages sent to all low pay coworkers who can barely afford to feed their families.
The company offers a yearly bonus awarded to all employees assuming that the store meets its goals. Unfortunately the goals set by the head office are so unrealistic that we didn't get a bonus for 2 years in a row now.
Points positifsCo workers
Points négatifsExtremely low pay. Rude customers. No work/life balance.
On paper IKEA looks like a great place to work. They have invested heavily on presenting themselves to themselves and the world as a great company and employer.
Unfortunately, the jobs are as good as their products. Look great, but don't usually last that long! I worked there for almost 4 years. I still ask myself how and why?
Training: just how many customers find the IKEA instruction booklets: inadequate. You are basically asked to sign that you have read and understood the definition of your role and you're handed over to a recent recruit who has just passed through 'training' themselves. You will be periodically pulled off your duties to run through a computer programme about your role. More concerning is that you are asked to sign that you have read a tome of approximately 400 pages of detailed health and safety 'training' and asked if you have completed it after around 30 minutes because you are needed back on the floor (yes IKEA is always understaffed). Many people do not want to read through all of that so they just sign. But management don't want you to actually read the H&S guidance either as you will discover that you and many of your colleagues are working contrary to the rules. You may notice for e.g. that you should not be working alone in certain situations or that you are entitled to claim for the cost of eye-tests/glasses if your role includes looking at a computer screen - which mine did. When I raised this with my manager, he insisted that I wasn't en
When I first started working at IKEA years ago I loved being there. The days would go by fast, the team leaders seemed to notice hard work, and there was a lot of opportunities. As the years have gone by that is no longer the case. After many years of bad management moral is extremely low and the only reason people bother to show up is for the pay check, they no longer enjoy being there.Before last year it was years that we got a bonus. Management was blaming the employees for down time, when in reality it was the 02 system that they switched over to which takes about five minutes to start up every single time you power off your equipment, and up until last year it would lose signal on an everyday base. We would tell management that the reason there is a decent chunk of over all down time was due to the new system but they would turn around and blame it on talking in the isle. We are not allowed to build connections with our fellow coworkers, but on the other hand team leader stay talking to each other all day. When you need them they vanish into thin air but when its 120 degrees in the warehouse you see them harassing people for trying to take a min. or two to get a breath. During the pandemic the location stayed open while a lot of other locations closed down. In the be-gaining it was hard to stay productive because there were empty queues left and right and no one know what to do. After about a month rather then take responsibility for the down time everyone had due to lac
Points positifsParental leave, pto, really cool people to work with
Points négatifsThe list keeps growing by the years there is not enough space on here
2,0
New Home Sales Consultant | Canton, MI | 17 août 2020
Sometimes enjoyable but heavily flawed workplace
Allow me to break my experience at IKEA down into the following categories.
The Pay and Benefits: The pay is fairly average for the type of job it falls under, starting at $13.10 an hour. My pay is fairly higher than the minimum due to my specialist position but I definitely work for that extra money. The benefits are great for a "part-time" job (I'll go more into that later) but you have to pay a fair amount out of pocket for decent coverage. Bonuses are non-existent and you get a yearly gift around Christmas time and a holiday party.
Work/Life Balance: This is my biggest complaint about the workplace. I entered the company as a part-timer (20-34 hours per week) but quickly learned that most weeks will comprise of 30+ hours and many times pushing past the 34 hour cap. This was especially prevalent since IKEA opened back up after the COVID-19 quarantine and I've been scheduled 5-6 days a week nearing 40 hours a week with very little flexibility. I've even attempted to inform management to stop giving me more than 34 hours a week and was given a "sorry but no" response despite being told that isn't allowed. Also, the schedules are extremely wild and unpredictable as your availability has very little flexibility and can jump from early morning shifts to late night shifts and heavily intrudes in your free time. Many of these issues would not apply to people that would take as many hours as they please and don't mind the erratic schedules. Overall, I would not recommend working
Points positifsFriendly coworkers, Laid back environment
Lascio questa recensione a sangue freddo dato che ormai sono più di 6 mesi che non lavoro più nel punto vendita di Porta di Roma.
Io ho lavorato nella logistica per ben 2 anni da interinale e sono stato mandato a casa, del resto come tutti gli altri a fine proroghe di contratto per non fare un Indeterminato.
Sì viene accolti nell' azienda dall ufficio del personale con tavolette del tipo: Questa è l' America e se vi fate valere potreste avere un posto fisso perché qui valorizziamo le persone ecc ecc ecc. NULLA DI VERO. Io ho visto entrare e andare via minimo 40 persone.
Oramai chi ha un contratto a tempo indeterminato l' ha messa in banca, tantè vero che possono permettersi anche di passare la giornata lavorativa a parlare o stare seduti sull' unica scrivania del deposito navigando su internet per motivi personali molto futili.
C' è chi durante la mattina e il pomeriggio sta tutto il tempo al telefono chiaccherando con amici o ragazze con tanto di vanto nella questione e poi ti guarda lavorare mangiando frutta o merendine, per poi dire che se non ci fosse lui il lavoro non verrebbe portato a termine.
Di persè ci si ritrova a lavorare sotto stress da parte dei coordinatori dicendo di spingere di più sull' acceleratore specie perché consapevoli che alcuni elementi non fanno nulla la giornata si rischia di non chiuderla.
In tutto questo contesto ci si vede dare il cambio da persone che prima o poi non vedrai più perché già sai che non verranno mai assunte perché il Mon
If thinking about getting a food service job at Ikea, don't do it
It was a terrible experience. I personally would not recommend working at any Ikea right now, especially in the food service department.
its a very physically demanding job, and you're not only expected to serve food, but also clean multiple times a day, and unpack and pack food items.
in a normal setting, with an appropriate number of staff, this is a demanding job. however due to the understaffing of the department, the job really became how well you can cover the duties of two or three people. it was not uncommon to see the cashier preparing food and handling money by themselves at the bistro as a result of no-one else being available to help which could be a very bad condition for cross-contamination.
The environment was very difficult to work in, with standing up to 3 to 4 hours without a break, wearing a thick uniform shirt with little to no a/c in record breaking heat in the kitchens and serving line, all while dealing with very rude customers and managers constantly prioritizing sales over workers mental and physical wellbeing.
Breaks were only up to 3 breaks, and they were a bandage honestly. After a tense interaction with a customer, or a three hour shift on the line in the heat, i would walk to the break room, put my timer on for 15 minutes, and just lay my head down until i can gather strength to get up and return to work.
There really was no advancement in the department to my knowledge, and it seemed common to see coworkers in the same position for more th
They don't walk the talk, especially with their IKEA values
I've been an employee for about a year now. When I first started, I was impressed by how organized they were and nice everyone was. I felt welcomed and was greeted by my manager who was super friendly and still is. Within 4 months of working, I was seeing how things really were. Gossiping and management who has NO CLUE how to do things, two faced and throw you under the bus type people. All the managers were friends and did nothing except talk and stay in the admin part, there's a select few who actually helped and are wonderful managers. Our store is super disorganized, they get rid of people who have been there for years and the management has groups like in high school. All they do is gossip and blame others, none of the new managers get proper training, they don't have the experience in the areas and if you're not on their side you'll be on their list to get terminated. I personally am not involved in any of this drama but I see it around me in all departments. It's quite sad because apparently IKEA's main focus when you're hired is the IKEA values and culture, but what's the point when the leaders aren't leading and they aren't living the way it's supposed to be. You start losing respect for a company and only stay because it's a consistent paycheck. I do have to say the employee benefits are great. That's about it. I hate to say that for a company I work for but it's true. What's weird is other IKEA employees from other locations say their management isn't run the way o
Points positifsEmployee benefits
Points négatifsLack of leadership, compared to their "Ideal" IKEA VALUES
Work-life balance
Ikea gives absolutely no flexibility when it comes to working at the contact center you have a set schedule and if you’re not meeting numbers they give you the worst schedule they don’t care about home life family life Covid anything they put you on the schedule they want you want and that’s it
Pay & benefits
You get it over 40 days per year in January but I have to use those 7 days that’s it! If your sick you better be there or prepared for a Right up! Great be Benefits but all of them aren’t so great
Job security and advancement
It’s clear that IKEA gives you the impression that you can definitely grow in the company but once you become a “Teir2” or “Gen4” You’re not going anywhere just consider yourself property of that department and that’s it you can get wonderful numbers have a great experience but once you get into that position you will not move up in the company and if you do it’ll take you about 5 to 6 years in that position to move up unless you’re good at kissing butt
Management
The CEO of IKEA is in Sweden he cares nothing about the United States division and cares nothing about our success or unsuccessfulness. As far as management in the contact center, they love to micromanage they love to write you up especially with things out of your control and even though they tell you they’re going to endorse you for other positions they don’t because once again when you get to a certain point in the company you don’t move.
Culture
IKEA loves to prom
Måste börja med att säga jag är mycket besviken på ledningen på IKEA Bäckebol, efter att har jobbat här i drygt ett år är jag helt övertygad över att jag aldrig kommer vilja komma tillbaka. Jag skriver detta för att ger er en ärlig bild av företaget.
En helt vanlig dag på jobbet innebär cirka 6-8 timmar på golvet där man får jobba med variaerande arbetsuppgifter beroende på vad man har för kompetenser inom avdelningen. Efter 3 veckora utbildning fick jag kompetens i kassan och byten/återköp. Varje dag är inte detsamma jag möter olika kunder och löser oändliga nya fall, lärde mig nya saker varje dag! Oftast är med mer att göra på helger tillskillnad från vardgar och vissa dagar kan kännas mer slitsamt, men alla fina kunder och kollegorna gör jobbet så mycket roligare!
Företaget har potential till att bli en drömarbetsplats, tyvärr så anställs fel chefer som inte kan sköta sitt jobb! Medarbetare som anställs sker via timkontrakt och ingen jobbar 100% utom chefer och driftledare. Jag hade både kollegor som ville gå upp i timmar och vissa som studerar som ville går ner i timmar. De som studerade var tvugna att säga upp sig, då det blev överbelastning med studierna och dem som jobbade (för lite timmar) är tvugna att jaga timmar! Vill man har mer timmar får man fjäska sig till det. Det enda som behövs göra är att lägga om schemat, vilket dem inte är villiga att lägga ner tid på.
Inte nog med det är cheferna väldigt nedlåtande och det ska nästan vara underförstått att dem
Points positifsVärldens finaste kollegor, bra personal förmåner och fina kunder
Sono stata assunta tramite agenzia interinale. Al colloquio HR di IKEA ha detto che il contratto tramite agenzia di un mese era per prova e poi c'erano buone possibilità di inserimento in organico. Ho cominciato a lavorare al servizio clienti senza alcuna formazione, sono stata affiancata a un collega senior che però doveva anche gestire i suoi clienti. Questo metodo di on the job training funziona solo se c'è una base da cui partire e si ha accesso ai sistemi, mentre non mi è stato dato ne l'uno nè l'altro.
Il primo training c'è stato dopo due mesi (di figuracce e di momenti imbarazzanti coi clienti irati davanti e gli altri colleghi ai quali non potevo chiedere aiuto perchè stavano a loro volta gestendo clienti spazientiti). Dopo sei mesi ancora non avevo accesso pieno ai sistemi quindi le nozioni che avevo racimolato chiedendo nei momenti di calma ai colleghi più anziani non le ho potute mettere in atto.
Il manager non era presente per la maggior parte del tempo quindi le pause venivano gestite arbitrariamente dai colleghi anziani, che si dimenticavano di mandarmi in pausa o di darmi il cambio al banco informazioni all'ingresso quando il turno era finito. I contratti sono proseguiti a singhiozzo con rinnovi di 1 mese, poi di due mesi, poi di un mese poi 20 (!) giorni, sempre tramite agenzia interinale e con comunicazione di rinnovo o meno data il giorno prima della scadenza. Una pessima situazione in cui tenere un lavoratore. Il preavviso dovrebbe essere ben più ampio.
Points positifsmensa
Points négatifspause saltate, niente training, discriminazione verso gli interinali, nessuna opportunità di carriera
Questions et réponses au sujet de l'entreprise IKEA
Quels sont les horaires de travail chez IKEA?
Posée le 19 mai 2017
On weekends and evening
Réponse du 16 sept. 2019
Morning Evening and Night Anytime
Réponse du 27 févr. 2019
Quelles sont les étapes du processus de recrutement chez IKEA?
Posée le 13 avr. 2018
Comfortable and no tricky question. Most of the questions would be situational questions to see how to you solve the problem. just be you and honest. Also, make sure you know their values and give have some thoughts on those.
Réponse du 4 juill. 2020
It was great, from the reception to the interviewer. Once you get your interview, you are pretty much hired. Just make sure you are being honest about what your schedule and what you are confident with. Good luck!
Réponse du 14 juin 2020
Que choisiseriez-vous d'améliorer chez IKEA?
Posée le 16 nov. 2018
I would love to work as a team and with everyones ideas would have make an excellent atmosphere where clients feels comfortable and do not hesitate to approach us...
Réponse du 6 janv. 2020
If I was in charge, I will work with my co-worker as a team to enhance the company productivity, and to provide good customer services.
Réponse du 20 oct. 2019
Combien d’heures en moyenne travaillez-vous par semaine chez IKEA?
Posée le 23 oct. 2018
As a manager, I worked 9 hours a day on average.
Others work exactly 8, some work 10.
Depends how involved you want to be and if you are able to accomplish what needs to be done in time.
