All aspects of the job are typically what you would expect, except for management.
Allow me to preface this review by saying I had a part time, temporary position as a picker only. I received this job offer through a work agency.
They're pushy, commanding, and essentially terrible at their job.
Temp employees such as myself, wore nametags. These served no purpose, as management would literally snap their fingers and exclaim "HEY! I need you." to get your attention, followed by a come here motion without even making eye contact. Terrible communication as a whole.
I had taken the job as a picker only, but management demands that you fulfill other tasks as well, jobs not in your job description. Expect to do 4-5 other jobs around the warehouse as the management please, with no bonus compensation. All with the same aggressive demanding "HEY!"
- Major intersection of Hurontario and Britannia West.
- Regular bus routes are close by. If you do take public transit, keep in mind the walking time from your stop. For me it was a good 10 minutes.
- For your lunch options, there's a Wendy's/Tim Hortons, and a Subway restaurant along Hurontario. Ingram Micro is far enough that even on your lunch break, you can only really eat at these places if you drive with a car.
- Parking spots seem to be ample.
- The majority of the lockers are located in the washrooms, which were all completely used by full time employees. Personal belongings such as w
Don't get me wrong, the company has potential but it just doesn't work.
Ingram Micro being as big as it is for some reason decided to outsource their HelpDesk to another company, a telemarketing company to be more specific.
While Ingram Micro is not a bad company overall, the outsourcing company is just terrible, we wouldn't have enough tools to work and the managers didn't want to bother Ingram with our requests. We would also be under this outsourcing company policies and rules, which means that many times we couldn't do our job due to their dumb rules, for e.g., we had to support DropBox, OneDrive, Office Online and so on, however, those websites and many more would be blocked and there was no way to work properly.
We also could not under any circumstances troubleshoot the customer's problems, WHAT? Yes, that is true, the outsourcing company wanted us to work on as many cases as possible, their way of thinking was exactly this: if it takes you more than 10m to fix it, ignore, escalate or postpone it.
And the issues keep going, Supervisors/Team Leader without ANY people skills to the point that it was not rare to hear one of them screaming publicly: IF YOU DON'T GET BETTER YOU WILL GET FIRED. While we had to have a diploma and Microsoft certification there were other people working with us that couldn't distinguish a GPU from a subwoofer or even use Google to search for the issues and I swear I am not kidding.
If you are reading this and plan to work for Ingram, good luck and you should try it, as I said before Ingram itself is a
Points positifsGood benefits and wage
Points négatifs30m lunch and you have to lock everything on a different room so technically 20m lunch, worst management ever
Fast pace, completive business sector and constantly changing demands
In response to the expulsive growth of the computer and technology information (IT) industry beginning in the early 1990’s, the company grew rapidly. The competitive nature of the distribution business demanded constant changes in order to differentiate and take advantage of market share. The environment was challenging but also provided the opportunity personal development and career advancement. Management was very supportive of associate’s development through training and promotion.
Then came the decline in the computer and IT sector which lead to reduced profit margins, the need to outsource and lay-offs. Those of us who were fortunate to retain our jobs had the benefit to travel for work to train and develop associates in other regions and cultures.
Work/life balance was a major challenge, more so with the advent of laptop and cellphone, but I enjoyed every aspects of the job. I looked forward daily to the interaction with my colleagues and vendor representation to resolve issues. Although some of the trips were gruesome, I thoroughly enjoyed and appreciated the cultural exchanges. The most fulfilling part of the job was training, coaching and mentoring: especially new hires, the outsource providers and co-op students.
Points positifsVariety of things to do, opportunity to develop new skills, latitude to be innovative and non-combative working environment
Points négatifsCompetitive nature of the business, corporate objectives demand and job uncertainity.
Overall rating is poor because:
1.Job Work/Life Balance: It was common to be harassed into working extra hours without consideration for employees needs, even up 14 hours a day at times and not during the Xmas rush.
2. Salary/Benefits: Salary is low and benefits were often discussed on spoken of in front of workers yet rarely did workers have direct access to them. Keep in mind that the majority of the company's workforce is taken from temp agencies.
3. Job Security/Advancement: Non-existent. Easy to be fired; sent home; laid off; asked to come back; etc... Common to be cross-trained but do not expect formal promotions even after several months of doing multiple roles.
4. Management: My direct manager was clearly a substance abuser and yet that manager's colleagues seemed fine with it. During my time there, the GM was fired for a scandal and the supervisor pool was rife with overbearing and uncaring types. To put it simply, one was lead to believe that the worker is always wrong unless being approached by the top manager visiting from L.A.
5. Job Culture: Met a lot of good people who were trying to make a start or a change in their lives. Although while on the job, social interaction and teamwork is strictly prohibited for the temp workers. Direct hire workers seemed to have more flexibility.
Ingram is a great company, however poor management with no people skills destroys all positive feedback
Don't get me wrong Ingram as an organization is great and the people that work for Ingram have some great talent. The company has a strategic focus on Cloud, my view like most others that have worked for Ingram Cloud posted reviews in this forum (you should read thru the feedback) poor leadership, no strategy, with no people skills are unfortunately true, I would recommend that you re-think and look at other strategic areas of the Ingram business before joining this team.. The actual cloud sellers are great people with a lot of skill, however, they are setup to fail with unreachable targets. Poor management creates poor morale and the majority of people are unhappy. People leave almost regularly and in my few years I have seen my entire team move on within the first 6 months and this seems to be a regular cycle on the cloud team. People join then realize that they have to move on because of the toxic management and no support on how to achieve success.
Points positifssome really talented people.
Points négatifspoor management with no leadership abilities
Benefits: mediocre - no maternity/paternity top ups. Most of the paramedical benefits are not even covered such as Acupuncture.
Tools: You are given a 5 year old laptop whose battery is almost gone. Then you buy a personal laptop to be productive but your access is limited so you are forced to use the 5 year old laptop.
Work from Home/ flexibility: It took a global pandemic for them to realize that its ok to work from home. Work from home will not lower productivity.
Leadership: Culture where everything is important. No empathy for employees. If you work 16 hours one day but ask for a 2 hour break the next day to attend to something personal - you are asked to take the day off because management feels you will be slacking off. Management is so "operational" in thinking that they cant think beyond productivity and throughput even in a non operational role.
The only positive thing to say is that you will learn a lot and there are some good people who work here who can help make the experience bare-able.
I would urge anyone applying to a role in Toronto to seriously consider all the pros and cons.
A fast paced IT sales environment with excellent co-workers.
Ingram Micro works with the vendors and sales reps to ensure employees are trained in many areas of the IT industry. Regular training sessions are part of your work week done either first thing in the morning or at lunchtime.
The job is very detailed oriented and requires great organization. Lots of perks for the sales reps.
As an Account Executive you manage your own accounts, however, there is a team environment. Co workers are always happy to help which is invaluable in such a busy work day.
The challenge in this position is time management. There are service levels to be met for your customers and sometimes that can get hectic.
Despite being a very busy day, employees receive lots of extras from various vendors. As well you are trained on the latest in products (software and hardware). Lots of incentives.
A great bunch of people to work with.
Having worked at this company for 10 years, I learned a tremendous amount of product knowledge.
Points positifsLots of training and promotions for the employees
Points négatifsLong hours and at times tight deadlines
Great work environment, staff are kind and helpful. Although the work environment is nice, the demand is very high and fast-paced. The problem is that there are specific goals for each area being worked in. One area required employees to do 60 picks an hour, which means you need to get 60 products within an hour. To pick that into perspective, you only have one minute to find the product, scan it and place it in the shipping box. This may seem easy, but when the item is not in the area it is supposed to be, you would have wasted time walking there and searching for it. Sometimes, the product is not in the right spot so, you have to go to that area to find it (if it is there). For summer students, you are paid just above minimum wage, but for the demand, I believe students should get paid at least $1 or $2 more.
Points positifsGreat work environment, kind colleagues.
Points négatifsHigh demand and fast paced. Unrealistic goals for picking items.
Fast pace, constant changing and competitive business environment
The company grew in ten years from $250M to $2B in sales. That pace of grwoth created opportunities for personal development and career advancement. Overtime we lost the benefits of the intimacy of the small group to an expanse global corporate structure. That was not all bad because a lot of subject matter experts had the privilege to work in other countries to share their expertise and gain a wealth of knowledge from the other side.
Some of my fondest memories include the annual picnics, exposure to the different cultures of the countries to which I traveled and the fun we shared at the offsite department lunches. As well as the interaction with my vendor partners.
Points positifsThe rewarding opportunities to develop and utilize my knwoledge and skills
Points négatifsThe stress from the constant pressure to meet the corporate financial objectives
Short but enjoyable experience, would work there again for the summer next year too
I worked the normal shift which was from 12:30 pm to 9:00 pm at the Ingram Micro Distribution Centre. I would mainly just pick and scan products. Amount of scans was fairly light at the beginning of the shift but near the end got very busy on some days. Everyone around you is very nice and easy to get along with, they are always willing to lend a hand if you're having problems if you ask. Supervisors are also nice and friendly. You are on your feet constantly and are not allowed to sit anywhere within the facility or you could receive a warning about unsafe behaviour. Body may be sore at the end of the day depending on the department you work in.
Points positifsTwo 15 minute breaks and a 30 minute lunch
Points négatifsLate shifts, constantly on your feet
Ambiente de trabajo de esclavitud. Lo único que faltaba eran los grilletes y cadenas.
Horrible, pésima. Para no repetir en la vida. Quien te contrata es una agencia (ETT), que lo único que quieren es mano de obra barata y ganar dinero con los trabajadores. De lo que te van pagando por semana, descuentan alquiler de alojamiento, seguro, bicicleta o transporte en función de los kilómetros de distancia entre aquel y el centro de trabajo. Hay semanas que te quedas debiéndoles dinero si no te han dado suficientes horas de trabajo. Si intentas irte de sus alojamientos también te quitan horas de trabajo y así no puedes pagar tu alquiler libre. Si vas en bicicleta, puedes ir a las tres de la mañana de vuelta a casa por caminos hacia los campings o casas a las afueras de las ciudades con nieve, hielo, vientos de más de 20 km/h, lluvia sobre todo, casi siempre y hasta en verano, donde en una casa pueden convivir hasta 17 personas afinadas en 3-4 habitaciones, dos baños y una cocina. En los campings te roban, roban en los bungalows, venden drogas. Si vas en autobús te citan por sms a las 5 de la mañana para pasar lista y llevarte a la empresa a mas de una hora de trayecto de ida y lo mismo a la vuelta.
En el Centro de trabajo, debes fichar la entrada, nos retienen a todos en un habitáculo con vallas, hasta que nos llevan a todos juntos a trabajar a la ubicación de cada uno, siempre vigilada. A la hora del descanso, o la comida, nos reúnen a todos, pasan lista, nos suben juntos al comedor y cuando termina el tiempo de comida, bajamos todos juntos siempre vigilados por lo
Points positifsSi necesitas subsistir, porque prácticamente estás en la indigencia en España, puedes ir y alargar tu subsistencia algo más, mientras buscas otra salida.
Ingram Micro P/L is a growing IT Distributor located in Rosebery with a great office environment and an awesome bunch of people.
The idea of not having desktops (everyone is now equipped with a laptop) was just brilliant. It meant that we saved time and money on printing reports and notepads because you could just take your laptop into a meeting, hook it up to a monitor and start your presentation. It also meant that participants could take notes without any issues. Added bonus was that if you couldn't make it into the office, you could work from home. No loss in productivity.
A typical day at work for me was processing orders, checking and responding to emails, answering calls and following up with any issues that customers may have. It might sound repetitive but no two days were ever the same. The great thing about working at the Head Office was that everything you needed to do your job well was located there. For example, if I needed to find out when stock was due or if we were ordering more stock, I could walk over and speak to the Product Manager directly. I also supported the National Account Managers for whatever they needed, whether it be calling a customer to find out more about what they needed or just to follow up on some items that they couldn't action due to back to back meetings or they were travelling.
My co-workers - I can't say enough about them. They were my support team during my time there, both personal and business. The people that work there a
Sales Support Representative | Amherst, NY | 9 avr. 2017
Great entry level experience- satisfaction varies due to manager and team placement
Ingram Micro- IT distribution giant. I have a very limited perspective, as my time here has been under 2 years. Luckily, Ingram offers plenty of entry level positions- all of which you will be provided sufficient training. I had entered the position with NO experience in the IT world or distribution. You will have innumerable resources-whether it's from your own team- or management- or tech support- internal support is basically at your fingertips. Most veterans and experts are approachable and helpful.
Typical day at work- You will be managing one or more email inboxes depending on your position. Your team and you will follow the team protocol- or SOP- (yes, Ingram LOVES acronyms) while working out of the inbox or answering incoming phone calls from a reseller. Depending on the time of year, and again, team, your workload will always be in flux.
This one's for the millennials. There are over 1,500 people employed at Williamsville, and you're going to see every personality under the sun. You will learn how to tolerate each one. However, Ingram loves extroverts and winning- especially if you work in sales. This attitude has been bred and coveted by work and education institutions for a century, so you can't blame management for their personality preferences.
The company culture is very supportive, relaxed, inclusive and amazing on the surface. However, there's also this weird trend. It's kind of contradictory from what I had previously stated a
Big company but maybe a bit too big for their own good.
I'm grateful for the opportunity of having worked there but I have 2 cents I'd like to share. I hope it doesn't take away the fact that its an amazing organization to work for.
A typical day can include a variety of tasks but you are sure to be extremely busy due to the fact there is a lot of bureaucracy, internal disorganization and lack of effective communication. The core strength behind this organization is nothing more than a name that has been in existence for some time.
There is a bit of arrogance when it comes to what they have to offer and aren't intimidated by the fact their market has been penetrated by competition.This is that common attitude of "we're big" "we're bad" and at your business is at our mercy.
There is a lack of customer service. Emails go unanswered for days or weeks at a time..
Then there is the internal communication. Instead of getting up and walking right on over to resolve an issue, the preference seems to be endless emails, tossed between different departments.. Its a never ending non-productive approach to problem solving.
There are two types of associate here. The doers and the donts..
Accountability, lack of communication, abundance of circling emails.. and the list goes on. They need a solid format. One that works and one that can help them reclaim the stakes.
Regardless, though, there are those that make the working environment a pleasurable one. There are lots of amazing things that can be accomplished in thi
Points positifsGreat Health Benefits
Points négatifsJob Security, Lack of accountability, Lack of addressing issues effectively
Ingram Micro is great for young people just starting out. At first perks seem great but eventually physical prizes (like TVs and often times people will end up winning 5) and trips do not compensate for liquid cash that you can pay your bills with. People there will do the same job there for 12 years to finally get promoted to do the same job with a slightly higher hourly pay and more of a cut on team spiffs. If you a person who is in the middle of your career its not that great because you are waiting to get promoted behind people who have worked there for many years and want to get promoted after doing the same job for a long time. Its very clicky and unless you are young and fun or well connected it's difficult to make your way through their clicks. In sales with it being prize driven and prizes are determined by manufacturers people can become very vicious and undermining. If I could have just done my job and I did it well I won Presidents club twice and if I could have just focused on the technology and opportunity without the nasty culture I would have stayed. I was at 100 % or more for my year over years sales goal with the exception of 1 year I came in at 97%. I am not sure if being good at my job caused resentment but the culture of Ingram unfortunately made working there unbearable. Lets put it this way when I interviewed at Ingram a recruiter warned me that she didn't Iwould like it there and I tried it anyways. It ended up being one of the worst decisions
I've been at Ingram Micro Logistics for 3 years now. I happen to work at the largest center that Ingram has in the world. With that being said, we also have the largest volume of orders per day. A typical day would include punching the time-clock in the morning and listening to the huddle (which was lead by our "team leader" or manger). In the huddle they would address existing company policies that have been recently violated, and changes at Ingram. Also they would tell us how long to expect to work for the day. Working at Ingram has taught me many things, for instance, how to use their in-house inventory program "IM-First" and many other order processing services. Management at this facility is a joke, we have switched site directors at least 4 times in a period of 2 years, and so called "team-leaders" are just over payed, under-educated, employees with a power trip. Management at this facility is in need of a MAJOR overhaul, all the way down to the operations coordinators. Fellow associates are probably the most enjoyable part of this job. You meet very diverse people, who are almost always friendly and kind. The hardest part of this job is dealing with the heat in the summer time. Temperatures can reach to 105 on the the third floor, and when compounded with the dust in the air, it makes for a nasty combination. In addition the long hour (often 10 to 12 hours) days can be quite straining on one's legs and back, since you do not get to sit down at all, except for breaks an
Points positifsdecent pay, many company incentives, friendly people
Points négatifsmanagment, working conditions, long hours
Started in 1997 as a picker/packer. Worked my way up to an Operation Coordinator/Team Lead. Currently prioritize, print and distribute work to 25-35 associates to achieve the daily business goals. Constantly observe order flow and re-distribute manpower to the appropriate areas. Prepare work and break schedules for 3 departments. Responsible for problem solving – research and resolve issues with missing product and backorders. Appointed as the OJT (On the job trainer) – as well as the equipment trainer. Control desk specialist – print out all job orders and separate by priority. Responsible for tracking all orders by zones throughout the day, and re-distributing work load. Responsible for RMA’s, Oversee activities directly related to making products or providing services. Direct and coordinate activities of businesses or departments concerned with the production, or distribution of products. Review activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Coordinating with other department heads as required.
Questions et réponses au sujet de l'entreprise Ingram Micro
Comment les retours sur la performance sont-ils communiqués aux employés de Ingram Micro?
Posée le 18 févr. 2019
They are friendly and always smile and say hi, how are you every time you meet them.
Réponse du 11 oct. 2021
Unprofessionally, inconsistent, with no real understanding of how to give feedback or direction. It seems emotionally driven and 90% of the time unwarranted, they are consitently looking to lay blame instead of being accountable for not providing a clear strategy on what is expected.
Réponse du 9 août 2019
Comment décririez-vous l’ambiance de travail chez Ingram Micro?
Posée le 18 janv. 2019
It depends on the area you get in but mostly the environment is relaxed & respectful and the culture is open minded
Réponse du 14 mars 2020
Long working Hours : But working is fun filled with Rewards
Réponse du 10 juin 2019
Why would you want to work at Ingram Micro?
Posée le 8 juill. 2018
Réponse du 4 févr. 2022
Ingram Micro is a good place to work at for starters and fresh grad.
Réponse du 24 déc. 2021
Quelles sont les étapes du processus de recrutement chez Ingram Micro?
Posée le 7 nov. 2017
Réponse du 13 janv. 2022
Quite good, it will not takes to long as long as you show to them that you are interested to work and be part of the company.
Réponse du 11 oct. 2021
Comment bien se préparer pour un entretien chez Ingram Micro?
Posée le 7 nov. 2017
Know the company and the position you are applying for.
Réponse du 10 juin 2020
Focus on online shopping gadgets and overview of basic interview step.