I have only worked for Old Navy for a few months but it has been a terrible experience for me. I was given no proper training before being thrown into six hour shifts, though my managers knew I had no retail experience. I was then yelled at for not knowing certain things that I should’ve been told during training, and then when I told them I didn’t have proper training they made it out to be my fault even though I had mentioned it to my supervisors multiple times and nobody reached out to help me and get me the training I required. I had to conceal tears on the job multiple times because of the harsh tones the managers would use with me when I wasn’t doing things fast enough or accidentally put an item in the wrong spot once. My managers also weren’t always clear when they communicated to me. There were always two managers on the floor during my shifts and sometimes one would tell me to do one thing and the other one would tell me to do something else, then whichever task I chose to do first got me yelled at by the other manager. If I said “the other manager asked me to do this first” they just said the task they wanted me to do was more important. I was also never provided with company emails or phone numbers to get in contact with my managers outside work hours. I had to call the line for customers one day when I called in sick, only to be told I couldn’t use that number and had to use the number specifically for managers which had never been given to me. The manager then
READ FOR A BRUTUALLY HONEST OPINION OF WORKING AT OLD NAVY
I'm sure stores vary by management and store culture so I don't want to say working at the entire corporate company (Gap Inc.) is bad, but definitely the Old Navy location I worked at was the worst job of my life. I have been working since I was 15 (I am in my early 20s now) and I have never been at a place as bad as this one.
To start off, the management at the store I was at sucked. All managers are rude, disrespectful, look down upon the brand associates, not understanding and cold. To start off there are like 10 managers, and yet with so many people as higher management team, they still can't get their stuff together.
Secondly, you hardly get any shifts even if your availability is totally free and when you do get shifts, be prepared to have them cut your shift early and you get sent home. One time I was scheduled to work 11am-6pm, so I obviously cleared my schedule to work and I went on my hour break and when I came back they cut my shift. If I had known my shift would be cut I wouldn't have went on such a long break and they said "oh management only just decided that after you left, and there was no way of knowing beforehand." That's a lie, if the store hasn't been making sales all morning and it's been a slow day, I'm sure you would've known that you'll be cutting people's shifts, it doesn't only occur when I go on my break.
Thirdly, I have witness a manager give horrible customer service to a cu
Points négatifshorrible, disrespectful and unorganized management team, not enough hours, shifts get cut
A fast paced retail environment with an enjoyable organizational culture and people
A typical shift at Old Navy varies depending on what position the sales leader, otherwise known as a floor manager, assigns a sales associate. They are categorized by three different types of positions which includes working as a cashier, managing the fitting room, or working the sales floor. Being a cashier involves providing exceptional customer service through quick processing of returns and sales transactions to reduce wait time between customers. Cashiering also involves strong conflict resolution and communication skills when trying to meet the demands of customers. A fitting room shift involves assisting customers in conveniently trying out Old Navy apparel, as well as "processing" and "running" of clothing, which is organizing then distributing returned clothing onto the correct departments of the sales floor. Lastly, working on the sales floor means reliably answering the questions of customers and maintaining a purchasing environment of the store by tidying particular departments in an efficient manner. With that said, all Old Navy sales associates must be well versed in the three positions and responsibly meet the demands of customers in all aspects. All in all, working at Old Navy has been ultimately satisfying with its strong uplifting organizational culture filled with great people and understanding management. It is difficult to say that working at Old Navy can get boring when your co-workers are your friends and that being an Old Navy sales associate require
The salary is minimum wage (currently $14/hr in Ontario).
Employee discount is currently (check date of review) 50% off all merchandise. For merchandise that is on sale, you get 50% off the ORIGINAL price.
Shifts range from 4 to 9 hours, but you rarely actually get more than 6.5 hours in my experience (unless you're in a higher position). Subtract 30 minutes of pay from that due to an unpaid break (make sure you ask in your orientation about the specifics of breaks and how long they are depending on how long your shift is).
A tip for people who want to work here is to make sure you ask to get trained on not only the sales floor, but also fits (cash is mandatory but it takes a few months for them to get around to training you). Doing this helps you get scheduled more often.
This job would be good for someone who doesn't want or need to work a lot of hours and just wants retail experience for their resume before eventually moving on.
The people at Old Navy are, for the most part, great to work with and supportive. I love the diversity of the staff and customers, and interacting with people throughout the day uplifts me and puts me in a good mood. I don't have any problems with management so far either, they seem to do a good job. Everyone works hard and collaborates to get things done efficiently. I find it to be a very fun, enjoyable environment.
However... the number one thing I don't like or quite understand about Old Na
Points positifsEmployee discount, fun environment, the people.
Points négatifsShort shifts, difficult to get hours, hours get cut on slow days.
When i applied as a part time seasonal i was told i can get 20 hrs per week and there is a big chance that i can get hired as a permanent sales associate. So i left my 25hrs per week job at another company to take the chance. I was confident that my hard work will pay off and i made a mistake of thinking they would be responsible enough of letting me know 2 weeks ahead before they let me go. They also have this app called shyft that allows you pick up the posted shifts by managers. They told me i can pick up extra shifts from there its first come first served. What they did not told me that i was fixed with 8 hours per week!! Oh but theres the shift app right? Not really bcz they didnt even bothered to cash train me (which will take mostly an hour to show me their system) so i wasnt allowed to pick up shifts. Managers always refused my requests because of the shifts always include cash floor and changing rooms. Also since you cant use your phone during your shifts you wouldnt be notified if there are extra shifts posted while you work. Also there is this toxic environment towards the seasonals. They just dont care about you because you are not a permanent and never will be. The permanents do the easy tasks as assisting customers with changing rooms and folding and hanging clothes while chatting with each other, when the seasonals do all the foot work which is an endless loop of taking back the clothes left by customers. And being told “you cant stop you have to be walking aro
Points positifsJust some discounts on clothing who are not on sale
Points négatifs8 hours per week? Only getting hired for 4 weeks?
Interesting company with good clothes and friendly staff
I would go to the store to begin my orientation and job interview. They were very friendly, and considerate. It was a class of eight women who would compete for the job position. I was only there for two oriental days, where we read a booklet and answered questions. They showed us around the store, and around the back area.
I learned that Old Navy has racks and racks of jeans hanging from the ceiling and all the way across the room. My sister friend works there, she is how I go the job interview. Working retail never seemed hard after I was there, I have thought this to be difficult. They are a very kind organization, that supports veterans. There are many Old navy locations around the Edmonton area all of which, can switch employees if needed.
Management was great, they had a few people show us around and teach us about the working aspects. The manager at the time, was my sisters friend. She was very clean, polite, organized and interesting. I loved there focused atmosphere, they're ability to get things across, and their ability to establish a working environment. They have shown great pleasure and pride in their jobs.
My coworkers were mostly female, of multiple races and origins. Some seemed prosperous, and others very competitive. They were good women who learned well, and each was very unique. They seemed friendly, and cooperative. There were many times when they would do something intriguing or something worthwhile in order to receive the job position.
Going into Old Navy I read alot of reviews mostly good things so I was fairly excited when I got the call and was hired there. Before reading this review I would like anyone reading to understand that it was during the holiday season, so it was more busy then usual.
The job itself was basically cleaning up the store. Which was a bit difficult due to the fact that it was a two floor store and I was the only person who was cleaning it. I had to pick up any clothes on the floor which for one floor alone would take about 30 minutes since nobody else picked it up and I was usually opening. Then I had to proceed to:
Clean Fitting Rooms
Clean Back and Electrical Rooms
Take out the trash and replace all trash bags in the store, by myself.
The job was difficult to say the least, considering most of the time you would only be allowed 2-3 hours before the store actually opened. Management would allow other seasonal workers to leave their stuff everywhere. Let things rot in the fridge, let workers throughout the day not take the garbage downstairs and generally be slobs making the job 10X harder then it should be.The only help I ever got during the ENTIRE holiday season was a woman who was unfortunately suffering from a disability so she wasn't able to really help as much. When I approached management about needing help or objects being broken that I needed for work. I was brushed aside and my frustrations grew. Since I was told that I wa
Points positifsMorning Hours which were fine for me
A typical day at work requires me to practice my abilities in communication, listening and organization. For example, as a sales associate, customers will often require assistance in finding outfits for themselves or someone else. My role would be to introduce them to styles that may be appropriate for what they are looking for, or open them up to explore different clothing options. The important part of this is that I am actively engaging in listening to their wants, as well as ensuring their experience in the store feels comfortable and casual by engaging in real, genuine conversation.
By working at Old Navy, I learned how to be more extroverted and willing to instigate a conversation with people.
The management at Old Navy has taught me how to work collaboratively with a team, and to consider the goals of the store. The store operates as a unit, and requires the best from each of the employees because your work will affect another individual. In terms of my co-workers, I believe that I have aptly developed rapport and genuine bonds with them, because I am reliable, flexible, willing to take instruction, and understands the intricacies of how to conduct oneself with a degree of professionalism.
The hardest part of the job is fulfilling your list of priorities while also maintaining an attentive attitude for multiple customers. Often I may be completing one task when a customer or a co-worker asks for help.
The most enjoyable part of the job is the customer int
This was my first retail job. I got hired on during my first year of university, and I specified that I was a full time student and that school would always come first. My first few months were fine— retail is rarely not soul sucking, but I only worked a couple shifts a week here and there. When summer came and my classes ended for the year I ended up on the early morning team, processing incoming shipments. That was probably my favourite part of my eight months working there— it was easy, it was methodical, and I enjoyed my time with the other early morning regulars.
After that is when things started to go downhill.
Near the end of that summer, I notified my manager that classes would be starting back up again and that I would no longer be able to work those early morning shifts, but I'd be more than happy to return to my couple midday sales floor shifts from before.
I then got radio silence from the entire management team for over two months.
Not one shift. Not one email.
I heard next to nothing from the summer until my final exam period, during which I was scheduled to work on the day of an exam, during the time when that exam was to take place. I asked for that day off, specifying that I had an exam and couldn't work that day.
The manager blew up at me. They were livid. They said that I needed to resign if I couldn't make my shifts... after I had gotten nothing for over two months.
Needless to say, I sent my resignation shortly after. If you, like me, are a youn
This was my first job, got hired as a seasonal and was asked to stay permanent after the holidays. Hours when i first got hired were alright for being brand new to the company, and brand new to work as a whole however i was also quite useless as I was barely trained. Got a 15 minute crash course on how to work the cash (very slow machines/system) and that was it. Basically had to train myself the "old navy way" of folding all the clothes. Also the store layout changed on a weekly basis and with the limited number of shifts, it was very hard to keep up. I waited so long between having an interview, getting the job, and training. Typical day of work consisted of a 3 hour and 45 minute shift every 2 weeks, where id fold the whole time, or be a "runner" which is putting away clothes from cash or fitting rooms. This was very hard cause the store was so disorganized and also kept on changing so no one knew where anything went. If i was lucky I would be put in fitting rooms. Working at cash, (the most tasteful job there was) was only for the elite. Im pretty sure they hire absolutely everyone because there was way to much staff for their own good. If you care about cleanliness, germs/dust this is not the place for you. There are once in a while bathroom cleaning shifts which are disgusting, first of all but thats it for cleanliness of the store. Dust piles up and no one does anything. Backroom is disgusting and never got cleaned. Its an okay start job if you have no retail experienc
Points positifsFood, hires everyone even without experience, benefits available
Points négatifsMinimal hours, army of staff, facility shifts
I began working here as a second job and it was one of the biggest mistakes of my life.
Where do I even begin? The management was a nightmare. They were aggressive, pushy, invasive, and frightening majority of the time. I had anxiety attacks before going in for shifts because all I could think was, “what am I going to get berated for today?” When performing new tasks, you were rushed and berated over the walkies for everyone to hear. I scalded my hand steaming clothes once because I was startled by a manager hollering at me over the walkies about how long I was taking to steam a pile of clothes to perfection. Yeah. Everything was wrong or done incorrectly no matter what and you were humiliated for it.
The shipment shifts were a nightmare because you could be moving as fast as you could at 6:00 am and it was never fast enough. More berating would ensue. New employees always looked petrified and broken-in employees looked like they wanted to die. The clothes arrive in plastic bags and they don’t recycle them, so there were 10-15 (maybe more) massive garbage bags full of plastic bag waste being tossed into the dumpster several times a week.
They never trained me on register in the 8-ish month period I was employed there and then had the audacity to get angry with me when I told them I couldn’t hop on during busy times because I wasn’t trained. Then I was forced to ring on “Mobile Register” (a literal iPod) which didn’t work majority of the time, and customers who were pull
I believe my particular experience at Old Navy was a very specific one that not a lot of people get to encounter. Our team opened our store from the bare bone empty white-walled department setup from the ground up. I'm talking no shelves, no booths, no mannequins, heck we didn't even have a store on day one! We had to train at semi-local stores to prepare for business at our location. But we sweat and worked hard to put up shelving units, hang bars and mannies to get that place up and running. It was a lot of fun and I enjoyed every minute of it. We were even a test store, so there were always exciting things happening for us as the new hit top spot Old Navy in the area. There were opportunities to move up, promises of new experiences, pay raises for those who showed promising qualities, and we were moved up a position to be leads. It was great.
But then... the dark clouds that hang over evert retail store started to roll in. Managers got cranky, corporate started to press hard, sales and cards dwindled fast during the post-Christmas slow season. Times were rough and hours were scarce. Our managers even suggested picking up secondary part time positions to supplement our income while the sales drought carried on. It seemed endless... myself and my fellow employees who were lucky enough to show strong sales associate skills in the beginning were the only ones getting hours anymore. But then of course people got sick of winter and started shopping more as the second quarter ca
Points positifsDecent breaks, yearly raises, social environment, chance to make work friends, can be abundantly busying when life gets boring, can also be calming to just fold things when life gets hectic.
Points négatifsNot as many chances to move up as they say there are, the tough times get tough, not everyone is in it to win it, don't believe them when they say "do the darn thing, " no need to bring a packed lunch (Old Navys are usually a short walk from any plaza restaurant)
This is honestly the worst place I’ve ever worked and I’ve been working retail for awhile now. They started out nice and understanding but the managers are the opposite. I got hired with 4 other people and out of the five of us only one of them still works there. They give you issues about using the restroom, if I spend maybe 3 minutes to actually use it then I had to wash my hands and spend some time sanitizing the area (store rules) I was questioned about why it takes me so long. (I was legit in there for maybe 6 minutes) I was questioned publicly with customers nearby about why it takes so long and told of I have bladder issues I need to speak to them. It’s highly embarrassing and they could have pulled me in the back room to talk about. They won’t work with you on scheduling, I couldn’t work until after 10 and they kept scheduling me for 9:45 shifts, they even have a habit of adding time onto your shift than what you are emailed. It happened to a coworker, she was scheduled for a. 9:45-5 shift and they asked her the day before if she would stay an extra hour. She refused and they still scheduled her for it. It happens a lot according to the other coworkers. They almost never give 15 minute breaks, so be prepared to wait until lunch! Working there I never got a single 15 minute break. They try and promote being ‘fast’ sometimes, one shift they had me running all around the store and I was told I need to be fast because if I’m slow I’m letting the team down. I was the only
Points positifsIf you are desperate for money go for it.
Applied for a part-time job but ended up on this seasonal trial thing. Found this out on orientation as well as needing your tax information to fill out a tax form. Most of the hires I was with were just confused as I when filling it out mostly because WE DIDN'T KNOW WE WERE GOING TO FILL OUT A TAX FORM THE DAY OF ORIENTATION!
Here's how things worked when I first started to work at Old Navy. The schedules are set two weeks beforehand and so it's difficult to make plans when you don't know what your schedule is like. If you try and schedule a day off but three others did the same on that exact day, then ya can't call that day off. It's reasonable, so don't be lazy putting it off. Paychecks come bi-weekly so that's nice if you work the two weeks you're scheduled. If you want to pick up shifts off from other people, you can through an app all the managers and coworkers are on. HOWEVER, you can only be picked up if you have done the role. For example, Person A has worked only on the salesfloor and so he cannot pick up a shift from Person B who is a cashier. Most of the cashiers offer up their shifts and so it can be frustrating, especially as a new hire who hasn't touched the register for MONTHS.
If you make it through the trial, you'll be asked if you want to be part-time. If you accept, BOY-O-BOY, you in for a ride of not doing any work for nearly a month. From my experience and hearing what the other new hires said, they had only given 1-2 4 hour shifts a month for sche
Points positifsExperience in Customer Service, breaks, discounts, bi-weekly paycheck
Points négatifsExpected to know where everything is when you barely work there, little to no work hours in a month, slow after rush season
Not a good location to work at, let me tell you why.
Old Navy was my first job, and I was really excited to work there! However, I was soon really disappointed. To start, the management was really toxic and fake. They would be fake to your face and then go behind your back to other managers and EMPLOYEES and talk about you. There is definitely cliques and management has their favorites for sure. There is little to no confidentiality when speaking with management, and often things that were told to one manager in private was being brought up to me by the whole management staff, and even some employees. In the beginning they were fairly flexible with schedules to a certain extent, but as time went on they made you feel very bad about changing schedules and often did it whilst making you feel guilty. There was also really no room to move up in the ranks because at my location they often hired from outside. That being said, you can move up from a brand associate to a lead, but you're essentially doing the department managers work for the same wages you were making prior. They offer merit raises every year, or maybe 6 months? I think it is a year. But they are a mere 15-30 cents which definitely is not enough to pay the bills. Also, you can be a lead of more than one area and do twice maybe even three times the work for the same amount of money. The work environment is also very toxic. The managers are VERY pushy about getting their employees to get customers to sign up for Old Navy credit cards because the managers benefit from it,
EXP at Old Navy (Please Read All - To Learn about my personality)
My personal motto
"the harder and faster I work, the faster my personal achievement arrives"
My first Employment fit my motto very nicely, and here why.
Old Navy was the perfect environment to create personal motivation goals to quickly improve work agility and consistency.
What’s so great about Old Navy?
Amazing team effort with Staff and Employees
Relaxing work environment
Always something to learn and do
Before I worked at Old Navy I didn't get out of the apt much at all. After I was employed I was really shy at first, but I quickly became comfortable with the staff and the presence of random people. I felt as if the managers and associates always knew what to say in tough situations.
-They knew how to motivate me,
-They were extremely supporting when times were tough,
-They're always looking out for my well-being
-They were always friendly and professional
-They also are constantly checking your company intellect i.e. protocols and procedures to keep you up-to-date.
Old Navy has helped me discover a new side of myself.
They helped me discover a new way of thinking.
“When times get tough, top employees shine”
There were very few things I disliked about my job, but there were some downfalls.
What’s not so great about Old Navy?
Minimal Room for Advancement
Over-employed at times
About 20 hour’s week (On a busy week)
My Ending Thoughts about Old Navy....
I feel like when
Points positifsGreat Management, Awesome Staff, Fast paced work environment
Points négatifsLow Hours, Overstaffed, No benefits, Rare advancment
Questions et réponses au sujet de l'entreprise Old Navy
Why did you leave your job at Old Navy?
Posée le 21 mars 2017
Lack of hours, over hiring
Réponse du 9 déc. 2020
Lack of hours
Réponse du 18 août 2020
Quels sont les horaires de travail chez Old Navy?
Posée le 31 mars 2017
Ils obligent leurs employés a avoir minimum 3 shift semaine. Il n'acceptent pas en bas de cela.
Réponse du 20 févr. 2021
As a part time sales associate I work about 10 hours a week, most full time associates get 20-40.
Réponse du 2 sept. 2019
Quelles sont les étapes du processus de recrutement chez Old Navy?
Posée le 21 avr. 2017
It was a group interview and started off with your front door greeting and then proceed to the back area where the things are and we had a good time.
Réponse du 25 sept. 2018
Always ask questions that you dont know about.2 see how you can fit in and make a difference by the questions you ask.
3 Im sure that you will make a difference witb good knowledge and doing your best as being part of a team .
Réponse du 1 mars 2018
Vos supérieurs sont-ils facilement abordables chez Old Navy?
Posée le 21 mars 2017
Non. ils sont toujours occupés. Je leurs demande s'ils sont dispobible plus tard pour me parler et ils m'oublient, ils ont toujours quelque chose de mieux à faire.
Réponse du 20 févr. 2021
Management should know that people need hours and being over staffed doesnt help anyone. If your permanent workers keep making excuses for not coming to work the answer isnt hiring more seasonal part timers who are craving for work hours you should find more reliable permanent staff. Also they should tone down the favorism.