RBC

Travailler chez RBC : présentation de l'entreprise et avis

RBC
RBC
4,0
3236 avis
RBC : notes
4,0
Note moyenne sur 3236 avis sur Indeed
3,8Équilibre vie privée/professionnelle
3,7Salaire et avantages
3,6Sécurité de l'emploi et avancement de carrière
3,6Direction
3,8Culture d'entreprise
Siège social
Toronto, CA
Employés
+ de 10 000
Chiffre d'affaires
plus de 10 milliards $ US
Secteur
Banks and Financial Services

Emplois populaires chez RBC

 Salaire moyenGrille de salaires
3 salaires indiqués
16,17 $
par heure
10,15 $-24,25 $
3 salaires indiqués
18,93 $
par heure
10,15 $-32,45 $
2 salaires indiqués
16,00 $
par heure
10,15 $-24,00 $
2 salaires indiqués
80 000 $
par an
40 000 $-120 000 $
1 salaire indiqué
20,00 $
par heure
10,15 $-30,00 $
Satisfaction vis-à-vis du salaire
48%
Pourcentage d'employés satisfaits de leur salaire
D'après 2649 avis

RBC : avis

Emplois populairesCustomer Service RepresentativeBanking AdvisorClient AdvisorAccount ManagerInsurance AdvisorSystems AnalystAdministrative AssistantBusiness AnalystFinancial AdvisorAssociateTellerAnalystBusiness Systems AnalystAccount RepresentativeQuality Assurance AnalystProject ManagerManagerInvestment RepresentativeSales RepresentativeAdministratorFinancial PlannerInvestment ConsultantBranch ManagerQuality Assurance ManagerSpecialistDirectorOperations AssociateData Entry ClerkBank ClerkCommercial ManagerCredit AdvisorSenior Business AnalystSenior ManagerSenior Project ManagerCards AdvisorCollection AgentProduct OwnerClient ManagerCredit SpecialistMortgage SpecialistSenior Account ManagerSenior Systems AnalystDeveloperInternRegistered Client AssociateService à la Clientèle (H/F)AgentCall Center RepresentativeExecutive AssistantInsurance AgentPlannerTechnical AnalystVolunteerAssociate DirectorLoan OfficerVice PresidentBenefits AdvisorClient ServicesControl OfficerBanking AssociateFund AccountantSenior AnalystProgram ManagerAssistant ManagerCustomer Support RepresentativeData AnalystFinancial AnalystOperations ManagerTeam LeaderTechnical LeadBilingual Customer Service AssociateClerkClient AssociateConsultantCustomer AssistantOperations AdministratorSoftware EngineerTechnical Support AnalystTechnical Support SpecialistFinancial ConsultantInvestigatorOperations AnalystPersonal Banking AdvisorSenior Technical AnalystSummer InternBankerHuman Resources SpecialistIT AnalystIT SupportOperations OfficerProject LeadReceptionistReporting AnalystRisk AnalystRisk ManagerSenior Financial AnalystSenior Quality Assurance AnalystSenior Software EngineerTrusteeAccounts Payable ClerkAdvisorBusiness ManagerNetwork AnalystPersonal BankerPersonal Banking ManagerRegional ManagerSenior AdministratorSenior Financial AdvisorSenior TellerTelemarketerTraderAccounting ClerkAssistantAssistant Vice PresidentAuditorCompliance OfficerConseiller Clientèle (H/F)Customer RepresentativeCustomer Service ManagerFinance ManagerFront End DeveloperGovernance ManagerHedge Fund AnalystIT Project ManagerOperations AgentPortfolio AnalystProject CoordinatorRelationship BankerSenior AdvisorSenior Client AssociateSenior DeveloperSenior Fund AccountantService Delivery OfficerSummer AnalystSupervisorSystem EngineerTeller SupervisorTraining ConsultantUnderwriterAccount OfficerAnti Money Laundering AnalystApplication DeveloperAutomation EngineerBank OfficerBusiness Development ManagerBusiness Process AnalystCase CoordinatorClient Services SpecialistComptable (H/F)Contract AdministratorCustomer Relations RepresentativeCustomer Service/Sales RepresentativeDigital AdvisorDirecteur de Comptes (H/F)Director of FinanceDirector of Information TechnologyDisputes AdvisorDocument SpecialistEquity AnalystFraud AnalystHelp Desk AnalystIT ManagerIntern ManagerInvestment Banking AnalystJava DeveloperJunior AnalystLoan AdministratorLoan ProcessorMarket ManagerMarketing ManagerMiddleware SpecialistMonitorOffice ClerkOperations SupervisorOperatorPersonal Banking RepresentativeQuality Control SupervisorSales AssociateSales Support RepresentativeSenior ConsultantSenior Medical OfficerSenior Network AnalystSenior Operations AssociateSenior Team LeaderService AdvisorService AssociateSoftware ArchitectSupport AnalystTax AnalystTrading ManagerTransaction ManagerAgent (H/F)Associate ConsultantBanking ConsultantBanquet ServerBranch AdministratorBrand AmbassadorBusiness ConsultantBusiness InternBusiness SupportCaissier (H/F)Clerical WorkerClient RepresentativeCommercial Sales ExecutiveControllerCredit ManagerCustodianCustomer Service AnalystData ScientistDesignerDetectiveDisability SpecialistExecutive Support OfficerFinancial RepresentativeFinancial SpecialistForeclosure SpecialistFraud InvestigatorGroup ManagerLead TellerManaging DirectorMarketing RepresentativeMortgage Closing OfficerOffice ManagerOperations InternPerformance AnalystPersonal AssistantPlanificateur (H/F)Portfolio ManagerProject Manager/Business AnalystQuality AnalystReceptionist/Administrative AssistantRecruiterRetail Sales AssociateSales and Service TechnicianSecretarySecurity OfficerSenior .NET DeveloperSenior AssociateSenior Branch ManagerSenior Business ConsultantSenior Customer Service RepresentativeSenior IT AnalystSenior Investment AnalystSenior Loan OfficerSenior Program ManagerSenior UnderwriterService ManagerSoftware Test EngineerSubject Matter ExpertSummer StudentTechnical ConsultantTechnical SupportTest LeadTrade AssistantTrade Compliance OfficerTraining CoordinatorWarehouse LeadWealth ManagerADVISORAccounting AssistantAccounts AssistantAdministrative OfficerAdministrative ServicesAgent d'assurance (H/F)Agent de Service (H/F)Agile CoachAnalytics ManagerApplication AnalystAssistant de Direction (H/F)Benefits AdministratorBrandwacht (m/v)BrokerBuilderBusiness AssociateBusiness Development ConsultantBusiness Development ExecutiveCARDS 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SpecialistLoan ManagerLoan Servicing SpecialistMailroom ClerkManagement AnalystMarket AssociateMarketing AssistantMarketing ConsultantMarketing InternMerchandise Flow Team MemberMortgage AgentMortgage BrokerMortgage Loan OriginatorOffice AssistantOperation AnalystOperations AssistantPMO ManagerPayroll OfficerPolicy ManagerPrefer not to disclosePrivate Client SolicitorProcess ManagerProcessorProduct SpecialistProductionProgram AssociateProgrammer AnalystProject AnalystProject OfficerPréposé au Service à la Clientèle (H/F)Quality Assurance AssistantQuality Assurance EngineerQuality Control ManagerReal Estate ManagerReconciliation OfficerReconciliation SpecialistRecovery SpecialistRegional Sales ManagerRegional Vice PresidentRelease ManagerReprésentantReprésentant (H/F)Représentant de Commerce en Services Financiers (H/F)Représentant de Services aux Entreprises (H/F)Représentant des Ventes (H/F)Research AssociateResource OfficerResponsable Anti-fraude (H/F)Réceptionniste (H/F)Sales 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Technologyadvisor"Financial Reporting Officer"/1Year ContractADAMLAccess Control SpecialistAccount ClerkAccount ExecutiveAccount SpecialistAccount SupervisorAccounting AdministratorAccounting ConsultantAccounting ManagerAccounting RepresentativeActing as the first point of contactActuaryAddetto/a alle risorse umaneAdjusterAdministration ManagerAdministrative AnalystAdministrative AssociateAdministrative ClerkAdministrative SpecialistAdministratriceAdvice CentreAgent Opérationnel (H/F)Agent de Bureau (H/F)Agent de Centre d'appel (H/F)Agent de Conformité (H/F)Agent de Recouvrement (H/F)Agent de Vente Et de Service à la Clientèle (H/F)Agriculture SpecialistAnalyste (H/F)Analyste Crédit (H/F)Analyste Fonctionnel (H/F)Analyste Fraude (H/F)Anti Money Laundering ManagerApplication Project ManagerApplication Support EngineerArchitectArea ManagerArmy IT ProfessionalAssemblerAsset ManagerAssistant AdministratorAssistant BookkeeperAssistant CoordinatorAssistant DirectorAssistant TreasurerAssistant to COOAssistente AdministrativoAssociate AnalystAssociate BrokerAssociate EngineerAssociate ManagerAssociate Project ManagerAudit ClerkAudit ManagerAuto AppraiserAutomation ConsultantAutomation SpecialistAuxiliar de CadastroBABI ArchitectBackoffice medewerksterBanking ProfessionalBankruptcy OfficerBankruptcy SpecialistBardeur (H/F)Benefit SpecialistBenefits RepresentativeBilingual Enrolment OfficerBilingual insurance CreditorBookkeeperBranch AdvisorBranch SupervisorBrossard, QCBusiness AdvisorBusiness Analist (m/v)Business CoordinatorBusiness DeveloperBusiness Development SpecialistBusiness Intelligence AnalystBusiness Intelligence DeveloperBusiness Intelligence ManagerBusiness LeadBusiness Operations ManagerBusiness Project ManagerBénévolatCACARDS AdvisorCNC OperatorCOURTIER EN FINANCEMENT HYPOTHÉCAIRECPOCapacity ManagerCash AssistantCatererCentraliste Béton (H/F)Change AnalystChange ManagerChannel ManagerChargé d'études Statistiques (H/F)Chief Accounting OfficerChief Compliance OfficerChief Credit OfficerChief Investment OfficerClaims AdvisorClaims AnalystClaims CoordinatorClaims ExaminerClaims ManagerCleanerClinical SpecialistCo-managerCo-op placementCo-op studentCoachCollectorCommis de Bureau (H/F)Communications OfficerCommunity Health WorkerCompensation ManagerCompliance ConsultantComputer OperatorConcession WorkerConciergeConfiguration ManagerConseiller (H/F)Conseiller Financier (H/F)Conseiller bancaireConseiller de Vente (H/F)Conseiller en Assurances (H/F)Conseiller en Sécurité Financière (H/F)Conseiller expert en services bancairesConseillère bancaireConseillère bancaire et carte de créditConseillère à la clientèleConsolidations ManagerContract AnalystContract ConsultantContract SpecialistContractingContracting OfficerCookCorporate CounselCorrespondentCounter Sales RepresentativeCountry ManagerCoördinator (m/v)Creative DirectorCredit Card advisorCredit CoachCredit ControllerCredit OfficerCredit RepresentativeCrew MemberCross Border Mortgage OfficerCustomer Administrative ExpertCustomer ConsultantCustomer Experience VerificationsCustomer Service Account RepresentativeCustomer Service Team LeadData AdministratorData Center TechnicianData ClerkData ConsultantData ModelerData ProcessorData SpecialistData Warehouse ArchitectDatabase AnalystDealerDefect ManagerDelivery DriverDepartment HeadDeputy DirectorDerivatives, Middle Office Australia TeamDesign DirectorDesktop Support TechnicianDeveloper ConsultantDigital AnalystDigital DesignerDirect Response ManagerDirecteur Général des Services (H/F)Directeur d'équipeDirecteur de Succursale (H/F)Director of AnalyticsDirector of ComplianceDirector of Financial Planning and AnalysisDirector of Program ManagementDirector of Quality AssuranceDirector of StrategyDirector of TechnologyDirectrice de comptesDirettore commercialeDistributorDistrict Sales ManagerDocument Control ClerkDocumentation OfficerDomestic CollectionsDrink Tent RepresentativeDriverE-commerce SpecialistETF Market MakerETL DeveloperEjecutivo/a de atención a clientesEmployment SpecialistEngagement DirectorEngineerEnterprise ArchitectEquipment OperatorEquity DerivativesEscalation Officer, RBCExecutive Assistant to the PresidentExecutive CoordinatorExpert Advice Centre OfficerExpert Advise CenterExpert-Ressource Centre d'expertiseFINANCIERFacilities ManagerField Service TechnicianFinance OfficerFinance Product ManagerFinancial ModelerFinancial Planning AnalystFinancial Reporting ManagerFinancial Security AdviserFinanzasFirewall EgineerFood RunnerFood Service WorkerForeign Exchange TraderFront Desk AgentFront Desk Clerk/Night AuditorFront Desk ReceptionistFront End AssociateFuncionario de Servicios EspecializadosFund Valuation StaffGEL (Guest Experince Lead)General Ledger AccountantGeneral ManagerGerenteGestionnaire de comptesGift WrapperGlobal MarketsGroup Banking SpecialiatGroup Member, Hack-a-thonHead CustodianHead of Human ResourcesHead of ProductHead of SalesHead, Derivatives TradingHead, Latin America StrategyHead, Risk Canada & Global Head, Operational RiskHelpdesk TechnicianHome Care NurseHome Equity Closing Officer/ MCOHome Solutions AdvisorHospitality Team MemberHuman Resources AssistantHuman Resources Business PartnerHuman Resources CoordinatorHuman Resources RepresentativeIRPIRPAIT Accessibility Co-opIT Security SpecialistImaging SpecialistInbound Customer Service RepresentativeIncident ManagerIndependent ConsultantInformation Technology InternInformation Technology ManagerInformation Technology SpecialistInfrastructure & Automation Support LeadInfrastructure ManagerInitiatives & Implementation OfficerInsight ManagerInsurance UnderwriterIntake CoordinatorInventory ManagerInventory SpecialistInvesntment AdvisorInvestigations AnalystInvestigations ManagerInvestment BankerInvestment ManagerInvestor RelationsJunior Account ManagerJunior AccountantJunior AchievementJunior DeveloperJunior IT AuditorJunior Investment AnalystJunior Program AnalystJunior Project ManagerJunior Quality Assurance TesterJunior achievement clubKelly ServicesLaborerLead Data ScientistLead DeveloperLead EngineerLead IntegratorLead TechnicianLearning and Development ConsultantLearning and Development CoordinatorLearning and Development OfficerLeasing SpecialistLegal AssistantLicensed advisorLine Service TechnicianLinux EngineerLoan AdvisorMD- Enterprise Risk and Valuations TechnologyMFRPMachine Learning EngineerMachine OperatorMaintenance EngineerMaintenance PersonMaintenance SpecialistMaintenance TechnicianManagement ConsultantManagement Information Systems ManagerManagement TraineeManager (m/v)Market AnalystMarket ResearcherMarketerMarketing AssociateMarketing CoordinatorMarketing SpecialistMaterial HandlerMaître D'œuvre (H/F)MedewerkerMedewerker Klantenservice (m/v)Member of the Invest By Phone GroupMember of the Invest By Phone Select GroupMessengerModeling AnalystMontrealMortgage AdvisorMortgage BankerMortgage ManagerMortgage Resolutions OfficerMortgage UnderwriterMutual Funds Non-Financial AdminNetwork AdministratorNetwork EngineerNetwork ManagerNetwork Security EngineerNetwork TechnicianNight AuditorNoneNot IncludedNot applicableOffice InternOfficer-In-ChargeOnline ManagerOp Administration - Account TransfersOperation SpecialistOperations ClerkOperations CoordinatorOperations RepresentativeOrder AdministratorOutbound Sales RepresentativeOutside Sales RepresentativeOvernight Customer Service RepresentativePackerPainterParking AttendantPartnerPerformance EngineerPermanent Part timePersonal ServicePhone OperatorPhone RepresentativePhysical Allocation OfficerPlace Ville Marie, MontrealPlacementPlan ManagerPolyvalent, autonome, leaderPool ManagerPortfolio AdministratorPresenterPrivate BankerPrivate BankingProcess AgentProcessing ClerkProcessing OfficerProcurement AnalystProcurement AssistantProcurement ManagerProduct AnalystProduct ManagerProduction CoordinatorProduction LeadProduction SupervisorProgrammerProject ConsultantProject SpecialistPromotions InternProperty and Casualty AdvisorProposal WriterPurchaserPurchasing ClerkPython DeveloperQuality Assurance TesterQuality EngineerQuality ManagerQuantitative AnalystRBA/FSARBC Business Advisory GroupRBC CLP associateRBC Olympian ProgramRadio XReal Estate AssistantReceiving ClerkReceptionist/SecretaryReconciliation RepresentativeRecovery OfficerRecruitment ConsultantRegistration OfficerRegulatory Project ManagerRelatioship OfficerReorganization OfficerRepresentativeReprésentante Service à la clientèleReprésentante service à la clientèleReprésentativeResearch AnalystResearch AssistantResearch InternResearch SpecialistResearcherResidential Mortgage RepresentativeResidential SpecialistResolution OfficerResponsable Développement (H/F)Retail ManagerRipeur (H/F)Risk Reporting & Governance ReportingRisk and Compliance InvestigatorRoad ManagerRéceptionniste de Bureau (H/F)S&Op AnalystSAP OfficerSQL DeveloperSSESSGSales AdministratorSales ConsultantSales CoordinatorSales Director (m/w/d)Sales EngineerSales ExecutiveSales InternSales ManagerSales and Marketing ManagerSalespersonSecurities BrokerSecurity GuardSecurity SupervisorSenior Account SpecialistSenior Accounting AnalystSenior Accounts AssistantSenior AppraiserSenior Associate EngineerSenior Business Development OfficerSenior ClerkSenior Client Services AssociateSenior Commercial ManagerSenior Commodity ManagerSenior Computer OperatorSenior Contract ConsultantSenior Contract RecruiterSenior CoordinatorSenior EngineerSenior File ReviewerSenior Financial AccountantSenior Guest RelationsSenior Help Desk AnalystSenior Host/HostessSenior Implementation SpecialistSenior Information Technology ManagerSenior Information Technology SpecialistSenior Legal AssistantSenior Loan ProcessorSenior Marketing ConsultantSenior Mortgage CloserSenior Mortgage UnderwriterSenior Operation SpecialistSenior Operations ManagerSenior Operations OfficerSenior OperatorSenior Payroll AccountantSenior Portfolio ManagerSenior 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Avis généraux sur l'entreprise RBC

5,0
Facilitator | Toronto, ON | 7 déc. 2014
I liked the working environment in RBC and my team mates.
Business Analysis and Facilitation Skills: Experienced in capital markets business analysis as an automation facilitator. Responsible for business analysis and worked in Foreign Exchange trading platforms. Experienced running the trading software “Fidessa” and generated reports. Experienced in financial accounting working with front, middle and back offices. •Responsiblefor drive the direction of automation across all the business verticals of Capital Markets particularly in those business verticals that do not have dedicated testing resources. •Responsible for the creation, execution of test cases based on business requirements to ensure quality delivery of software. Formulated, managed a defined automation processes as framework, coding standards, script structure and ensured all standards are met. Provided guidance on complex application development projects. Dealt with small to large development or maintenance projects with multiple function, multiple application projects with multiple interfaces and/or 3rd parties. •Presented automation plan/approach, effort and schedules to the application team with long term goal/vision of functional automation to the application. Ensured planning and automation approach contains full vision of automation and potential for automating new functionality. Worked with developers/application team for maintenance and development projects ensuring all platform requirements are met to ensure automation scripts can run in the test
1,0
Banking Advisor | Moncton, NB | 30 sept. 2019
Stay away from RBC Call Center if you value your mental health and Your Wallet!
The one thing I will comment right out the bat is RBC does provide a decent wage, however, I was never payed for any premiums I was entitled to. I could live with that, however, the major issue is that even though they make the place seem like a good environment to work in, it is not the case. My ex manager always had something against me when I was still new and trying to learn, they miss inform you things in training especially about the make it right system for a client. Anytime I would do those guidelines, I was yelled at or threatened my job over this. I would even explain every time why I did what I did, was always honest, always on time, they would tell me afterwards I am doing good but then the next call, turns into another argument especially when I needed help and OET would be unavailable and should also mention, some OET staff gave me a hard time too for no reason. I will admit that I can be stubborn too but would never go be little people unlike how I was treated. When I went on a short term leave due to stress caused by my manager and the refusal of getting additional training because they claim I mess up and I was willing to be retaught since I was miss informed in training multiple times with my trainers. I even said I would simply just not give refunds of any kind ever again even if it was justified by RBC since I knew what was justified after understanding the miss understanding caused by training and they said I couldn't do that even though 5 minutes prior s
2,0
Expert-Ressource Centre d'expertise | Montréal, QC | 19 juill. 2018
Not worth the pay
Immense pressure put on each employee to complete various tasks. Your are expected to be cross trained on all jobs but not given the time to get properly trained. Targets get higher and higher year after year. Since i started i got trained on various jobs. I became a SMEE "Subject Matter Expert" as i was very good at learning jobs quick and helping out with training etc. With my title change came more responsibilities without a pay increase. Management will tell you it's quality over quantity however RBC has implemented a tracking system with an average processing time. If you do not meet the average time you are penalized. The types of requests vary therefore it is really not fair. Some requests can take hours while some take 5 seconds. First off it causes employees to be less helpful, less careful & causes office drama. (example: one employee catches on to the system and skips long requests just to get a good rating which will get him/her a bigger bonus than other staff members) I was a subject matter expert but was still expected to complete processing work because our team was understaffed. My manager was trying to hire more employees but upper management denied the requests. My department handled back office work, therefore it is all cost for RBC which is why they would deny hiring employees even though our work is months behind. Our team was even told not to worry about CSC dates from the regional manager which is basically the date where your request
Points positifsBenefits
Points négatifsPoor salary, high pressure, low advancement rate
5,0
Credit Representative | Mississauga, ON | 20 juill. 2016
Productive and fun work environment
A typical day at RBC would be either 3pm - 11pm at the contact centre or 9am - 5:30pm. I'd come into work, turn my computer on. Once on I'd open up outlook to check emails, view and manage my daily schedule. At the contact centre level once I checked my emails and read any daily news and tips that were provided by RBC, I would open up all my tools and applications I would need for the day and would log into the Avaya system and assigned sales campaign to start taking calls. I'd have two 15 minute breaks and one 30 minute lunch break for the day. So for the entire day aside from breaks I would be on the phones taking outbound calls where the system (Avaya) would dial predetermined RBC clients targeted for the specific campaign I was calling out of. I would contact anywhere from 40-60 clients a day and speak to them. The main goals of the calls were to save and or make the client money so depending on the campaign I would try to help the client out by telling them the reason for the call, using my active listening to identify any opportunities for me to the RBC client out. If I was successful in helping the client out I would take care of it myself over the phone or book an appointment if client preferred. Through out my tenure at the RBC Royal Direct contact centre I would receive coaching and training as required by RBC. They would make sure their employees including myself were well trained with products and tools so when speaking to clients I would sound prof
Points positifsWorking with a large team and great leaders
Points négatifsCommitment periods
3,0
Personal Banker | Moncton, NB | 6 oct. 2017
This company attracts wonderful people
The Royal Bank of Canada, like ALL banks, turns not only their customers but also their employees into numbers. It's all about what you can do for their bottom line. Sell, Sell, Sell. If you can get a customer in and out the door as quickly as possible and take their money for something at the same time, cha ching.. they happy! I worked at the Royal Banks Contact Center in Moncton. You become a pod person. You have your little 4x4 section that you're plugged into. It's a pretty slick system the Royal Bank has set up there. Average talk time has to be below 5 minutes and you have to meet your talk time quota AND your selling quotas or it's bye baby goodbye. Every second of your day is timed. You can't be unplugged a second more than you're supposed to be. So what happens if you don't meet your quotas? Coaching. Their coaching is to help you be a High Achiever in selling... that includes selling little old ladies account packages way above what they need because you have to meet those sales targets. Coaching on talk time "Say it like this...", and "Gently bring the conversation back to business when a customer gets chatty.".. and "Be friendly, but don't encourage social conversations." If I could meet my talk time quotas, my sales suffered. If I could meet my sales quotas, my talk time suffered. No amount of coaching helped because I could not in good conscience sell something just for the sake of sales. I was there to be of service to my customers, no
Points positifsMy co-workers were wonderful
Points négatifsThe pay is a pittance for the miserable existence you have to endure to earn it
5,0
Financial Planner | Vancouver, BC | 24 juill. 2013
Great learning opportunites
I begin my work in the morning with a 15 minutes routine. During this 15 minutes, I will set up voice mail, review market updates, screen emails, review my appointment schedule, then I would set my goals for the day and prioritize them. Then I will review each appointment and set up an agenda for both myself and the client for the objectives of the meeting, to identify opportunities to create more value and advice for my clients, any strategies that need to be implement. For each appointment, I will wrap up the meeting in summarizing what was accomplished, and map out the next appointment to upsell additional services or products, or to maintain and strengthen the existing relationship. During my blank space thorough the day, I will utilize the time to prepare credit applications, planning activities, connect with colleagues, and group partners to review client scenarios to maximize business opportunities, as well as to keep myself updated with changes in the industry. I have developed important skills that are crucial to drive success in any client facing business, such as strong interpersonal and relationship building, effective communication and problem solving skills. I have a thorough and in-depth knowledge and understanding of banking products and services. I have established strong network with different partners as I came to believe that working as a team will ultimately drive a greater success. The hardest part of my job is maintaining a balance with work
Points positifsLearning opportunites
Points négatifsMaintaining a work and family balance
2,0
Cards Advisor | Mississauga, ON | 7 août 2019
No real advancement
I worked at RBC as a Cards Advisor, in the call center. The pay is good for what you do, but at the end of the day there was no real advancement. Their target system is not there to help you develop or grow in anyway, only to help the business. No matter how many times they tell you there is 'exceptions' to the rules, there isn't. When you finally do meet those targets and you attempt to leave the department, they make it nearly impossible unless you're going to another call center position. I finally gotten the chance to leave, my numbers were amazing, I won an award, but by the time management got around to sending my referral it was too late and my numbers were no longer good enough. (Numbers reset in November so I got dinged by the reset). I thought I would stick it out but my new manager was just a nightmare to deal with. She was never trained on how to be a manager and was just awful at her job. I couldn't stand it anymore and left. I will never go back. Especially these LTR ratings. They were never designed to help employees advance but just hinder them. Management is well aware of them as I personally brought it up with upper management but they refuse (or don't) want to acknowledge that they hurt employees more than help. They state they will look at 'other contributing factors' that is outside of the advisor's control, but they never do and it's never taken into consideration. Some pros though, they do treat their employees fairly decently. You do reserve th
Points positifsdecent treatment, decent pay, free lunch sometimes
Points négatifsno advancement, poor management, stressful
4,0
Commercial Sales Executive | Montréal, QC | 7 févr. 2015
A day at Royal Bank of Canada
Royal Bank of Canada is a great financial institution where the main focus are to help our clients and communities build a better future. I try to give each client the best service possible to make sure they leave the facility with a smile. Since my two years of work, I have invested my time in delivering quality products and services as well as making a difference in the communities that I serve. My shared values of service, teamwork, responsibility, diversity and integrity help me guide my behaviors and decisions toward the well-being of my clients. Everyday you face different situations concerning financial problems, administrative tasks as well as responsibilities, which help me gain professional skills. The best part of the job would probably be creating a relationship with clients and knowing that they trust you to make the best decision for them and their financial future. It is all about trust and loyalty. Teamwork is extremely important for the reason that I have been a basketball player all my life and being part of a team with different personalities is always overwhelming. However, if you know how to interact and manage those diverse personalities you get something great. It is easier and more fun to work in a teamwork environment. Also, you not only learn from them but learn from yourself as well. In other words, how you manage certain situations and conflicts as well as how you can communicate and fix those issues. Overall, it has been a great experien
Points positifsenvironment
Points négatifsrepetitiveness
5,0
Customer Service Representative | Windsor, ON | 14 janv. 2015
Enjoyable, efficient and educational work place environment
Working at the Royal Bank of Canada was a rewarding experience. It allowed me to use my exceptional organization skills on a large scale within my branch, and to contribute to the productivity of RBC in the south western division as a whole. Many of my ideas and innovations were applied throughout the branches in Windsor. Working as a central teller I dealt with business clients, with a large variety of issues and concerns. I managed the needs of small business owners to large corporations. In addition to assisting my clients I was solely in charge of all monies processing through the branch on a daily basis. I was able to implement many time saving strategies as well as new technologies into the branch systems with ease. Working as a customer service representative I dealt with mainly personal clients. From simple tasks to large scale investigations I was the first point of contact on a daily basis. My passion for the job and my clients was apparent with each client I had, and I was commended on many occasions for my due diligence and personal attitude of compassion. In the time I worked within the Royal Bank, I learned a great deal about how to assess a persons needs, current and future, based on a few moments of conversation. I exceeded my sales goals on a qaurterly to yearly basis, which contributed to the success of my branch as a whole. Within the branch I worked with a small team, and we worked together to raise eachother up. This teamwork was essential
1,0
Customer Service Representative | Toronto, ON | 25 juin 2014
sales! sales! sales!
A typical day at work included awkward exchanges from 'lifers' who hated their jobs. If I needed help, I was often greeted by hostility from my coworkers. More often than not, my fellow coworkers would not help me. There was constant pressure from my immediate manager as well as the branch manager to reach the weekly sales goals. If I fell short of the sales goal, even by less than 1%, I endured a weekly 'bullying', I mean coaching session. During one particular session, after being with the company for only three months, I was bluntly told I am bringing the team down with my poor numbers. Not a very good approach to encourage me to try harder and do better. Furthermore, I found immense pressure to not let clients stand in line for more than 30 seconds, which was the hardest part of the job for me. I felt constantly rushed to finish filing papers, count money, and look for sales opportunities that often someone would call the next client up to my wicket before I was ready. I was so scared of making mistakes or not being able to use the restroom facilities if needed. Another hard part of the job was not having a friendly work environment. I love to laugh and make jokes. But, I found that if my manager or branch manager saw any tellers talking about anything non-RBC related, they were quickly broken up by being told to do some unnecessary task or blatantly told to stop talking to each other and focus on clients. This might be understandable to some, BUT
Points positifsNone that I can think of...
Points négatifsToxic work environment
5,0
Financial Advisor | Markham, IL | 20 août 2015
My deepest gratitude to RBC Royal Bank‏
Having studied my undergraduate and masters degrees in London University in England UK, I decided to immigrate to Canada. The first reason that I appreciate RBC is that it provided me with a wonderful career opportunity as a new immigrant from Mainland China. Even if I did not have any Canadian banking background, RBC has recognized and believed in my potential, provided me with solid training foundation for me to fly high in a brand new field. After 31 months at RBC, I have grown from an AM/CSR trainee to a full fledged financial advisor. Thank you, RBC, for what you have transformed me into a real professional who loves and truly enjoys her job in the financial services sector. If I would say RBC has provided me with a job that can provide me materially, then I would also have to say that RBC nourished my young heart and that heart has grown healthier and stronger day by day. I remembered the first time I participated in the community activity for JDRF. I did not even understand why as a banking institution we have to spend money and effort on something irrelevant to our business. However, after having attended to all the different kinds of community activities, the precious experience has taught me to broaden my world view, not to be so self centered and egocentric. It’s not all about me, my family, my own community, I also need to contribute to other communities, the society as a whole and even extending to a larger scale to the world that we all live in and sh
1,0
Senior Project Manager | Minneapolis, MN | 28 sept. 2014
Dont join, lots of RBC employees getting fired abruptly
There is nothing good about RBC Global Wealth Management Technology. Employees are leaving in droves because they are being fired or forced out through involuntary resignations at short notice. If you really care for your career, avoid joining RBC Global Wealth Management Technology (GWMT) like the bubonic plague. RBC GWMT does a poor job of onboarding new employees. Also, they have inefficient managers such as Jacques Graybill, Rick Hariman, Rob Lombardo and Carl Rampaul who need to be fired and highly qualified, new managers need to be hired. Employee turnover is very high. Staff is clannish and hunt in packs, many are closely related to one another. Yelling & use of profanity laced language is common. They denigrate & insult you in front of others. Teams fight with each other & its v difficult to get anything done. Entrenched long-time employees manipulate the situation to turn others against new employees. Performance appraisals are a sham and routinely rigged. Much of the staff is ill-qualified, many have high school diplomas. Everyone snitches on each other, the work environment is toxic and politicized. Jacques Graybill is the Sr.Manager for Workflow Group within RBC Global Wealth Management Technology (GWMT) Group. Apart from being racist, misogynist and insecure, he is a parasite who likes to live off on the work done by his team and has no hands on involvement. Spends most of his time playing politics. He has FIRED numerous employees who were highly qualified
Points positifsThere is nothing positive about RBC Global Wealth Management Technology
Points négatifsAbrupt firings, exploitation, short staffed, disorganized, hostile and toxic work culture, snitching and politics
1,0
Client Services Associate | Raleigh, NC | 5 janv. 2018
Reviews are misleading Pay attention to dates and location
RBC Bank GA after 2012 at the corporate office has the following issues: Not enough employees for workload Unattached upper level - micromanage some managers but still clueless about employee actual work and what it would take to get the work and unrealistic expectations done No proper training for anyone Performance review structure is a joke and meaningless Work stations constantly moved for no reason some people are moved over and over again and it is pointless and disruptive People leave randomly and for cause - this includes contract workers, new employees, old employees, every department They let good people go and keep horrible ones around Employees actually care but the structure is crazytown Bring in consultants for things and waste money but can't take care of their own mortgage dept personnel when that is all they really care about it. Service workers are treated as low class yet do much of the client work- impossible resources to actually provide great service that is expected Behind the times in technology and resources Do not hire from within and new work departments formed without posting positions properly. Employees brought in from Canada as if that will help or fix the problem. It hasn't yet but they keep attempting the same fixes. Randomly let the wrong people go without warning and keep horrible long term ones on staff for no reason Management spends ridiculous amounts of money on the wrong thing and does not spend on actual needs for adva
Points positifsBenefits or paycheck and solid earnings
Points négatifsEverything else
4,0
Technical Consultant | Minneapolis, MN | 9 janv. 2015
Infonet infoworks IMS IMSIW
C# applications, Web application development and support with Database migration from SQL server 2000 to 2008 and its dependant application. It covers 65 applications (Including front office applications), 42 databases. Applications were on different technologies like classic asp, asp.net with c#.net, vb.net. This includes much of intranet applications used in banking and Wealth management departments. All the application database objects were schema prefixed and access rights were granted based on schema as per the security reasons on banking portals. Analysis of the database worked with architecture, implemented migrations. Worked in all phases of SDLC to meet customer requirement and delivered optimal solution. Responsibilities: • Designed and developed C# & ASP.net applications (MVC). • Worked in Agile, TDD, and BDD methodologies. • Analyzed various databases and its dependant applications. • Analyzed the number of users and the application’s criticality. • Involved in designing, critical decision making and downtime. • Suggested optimal solutions to improve performance. • Provided required changes for the application to connect to the database, irrespective of the technology. • Made sure trading/online banking application is available 24/7 during migration • Reviewed the code and gave them the review comments for performance of the application was tuned well in advance and the impact of it was analyzed. • Designed an implementation plan and its rollback
5,0
Corporate Counsel | Houston, TX | 5 sept. 2012
This was a fun place to work, lots of teamwork, demanding but tolerant management
The law department of RBC Bank was understaffed, given way too much work for the number of people, but was a great place to work. Employees were empowered to delegate non-legal work to other departments and to hire outside attorneys as necessary to allow us to focus on what was interesting and more efficiently handled in-house. The typical day was relaxed despite the constant demands for legal advice and the quick response time that was required. All in the legal department were treated with respect by the managers of the other departments that were our clients and we all had the unqualified support of the general counsel. The hours may have been long at times, but nearly every day ended with a feeling of satisfaction. The bank's general counsel supported his team. He would provide guidance and direction when necessary, in private, but he visibly supported the decisions made by the legal staff in meetings with the bank's senior managers and directors. The general counsel was approachable and open to discuss any problem, issue, concern or need of anybody in the department. My co-workers were absolutely the most dedicated and hard-working people I have ever worked with. There was a sense of cooperation and being part of a team. Anybody in the department could ask for help and there would be offers from everybody else in the department. Everybody seemed to have specific knowledge or experience that they were willing to share with others, leading to a cooperative effort by the
Points positifsrespect, recognition, and support from senior managers.
Points négatifshaving to deal with outdated computer software.

Questions et réponses au sujet de l'entreprise RBC

Why did you leave your job at RBC?
Posée le 15 mars 2017
Micromanaged, was encouraged to speak up by HR - told “we will support you” - things only get worse after you speak up, no confidentiality. Terrible leadership in upper management - they keep toxic RVPs and lose good, long tenured staff. Terrible culture, all they care about making their billions no matter what it does to the health of their employees.
Réponse du 26 mai 2020
Really depends on people, but honestly deteriorated my mental health. Working in fraud, they put so much pressure on stats and how fast you process vs. the number of mistakes you make from going too fast. Basically you have to go though calls like a robot.. I get why, but personally sent me through a spiral of depression and anxiety but like I said, not everyone is like that.
Réponse du 1 mars 2020
Quels sont les horaires de travail chez RBC?
Posée le 11 mars 2017
I worked Monday to Friday.
Réponse du 2 janv. 2018
8 to 12 hours a day
Réponse du 26 nov. 2017
Comment décririez-vous l’ambiance de travail chez RBC?
Posée le 17 mars 2017
Great! The people were very nice creating a very positive work environment.
Réponse du 2 janv. 2018
The work environment is efficient, but quite sterile and boring. There is a lack of any team spirit or camaraderie. Definitely one of the most boring work environments I have experienced.
Réponse du 10 juill. 2017
Quelles sont les questions posées lors d’un entretien chez RBC?
Posée le 5 juin 2017
They didn't ask any job related questions, which I thought was odd. It was a group interview and whoever was the loudest and/or put on a show was what they are looking for. Basically you had to sell the person next to you who you never met before. Then a Dragons Den selling an item theme. They aren't looking for people who care about Customer Service or the Customer. That was clear at the interview when nothing pertained to that.
Réponse du 15 juin 2019
Tell me about your self. Where do you see yourself in 5 years. What are your strengths.
Réponse du 12 avr. 2018
Vos supérieurs sont-ils facilement abordables chez RBC?
Posée le 15 mars 2017
Audit every branch and its management culture towards day-to-day work behavior. More empathetic management than micromanagement with no competence behavior.
Réponse du 16 mars 2021
Provide more opportunity to move between divisions of RBC and achieve a better role
Réponse du 13 sept. 2017