If you want to start a job in food service, this one is trial by fire. Nothing I have experienced in this industry since then has been so stressful. I'm almost glad this was my first serving job; it makes everything I do now seem easy in comparison.
The company itself was fine. But my specific location suffered greatly. The dining room managers were hired and then fired or quit within 3-5 months. Nearing the end of my career there, I knew my shifts would be difficult. You have a full house every night, serving upwards of 30 people per seating (of which there are two, half an hour apart, during which time you need to clean despite residents puttering about unable to take their time due to there being zero time). You are told about parties or groups of people the day of your shift, and are unable to prepare.
Speed is everything. If you're not fast, you'll drown. The residents are what you expect them to be; sometimes cranky, sometimes kind, usually easy to work with and interesting to talk to. But the coworkers. If you don't get along with someone, they will turn their back on you. You'll walk out 40 minutes after your shift has ended because they will refuse to pick up a single fork for you, while they're sitting there on their phone with an hour to go before they clock out.
But in the last months of my time there, our duties were switched. They would rotate every night to promote fairness, but it wasn't fair at all. Regardless of your specific shift (5-8, 5-9, 4:30-8:30, a
Toxic Work environment, Poor Management, Not Team friendly, Would not recommend, constantly had to fight for PSW approval for programs
To Start this review off, this was my first job out of school and I was hopeful knowing about the respectable reputation this company had or so I was told. In the 6 months I was there my perspective completely changed. I was trained by two people during a one week span and and those people will remain nameless and as far as I knew it was a very straightforward job. It helped I had previous Revera experience as a student so I had an idea coming in. My first issue arose three or four days in when a couple of colleagues were chatting in the office about their respective programs and they both said to each other that they would not share their program idea with the team stating that it was there idea and that they were "taking it home with them". I was immediately concerned, I thought we were a team right? My team was very individualistic and not team forward. They would always look out for themselves and not help each other out. This is one example of many. I also found our programs not long enough to stretch out for the whole afternoon and would have to go above and beyond to add to the afternoon programming to stretch it out. This was only met with negative reviews from the PSW's on the floor saying its "boring" what I am doing. I did not realize that I was there to entertain them. The reception from the residents was almost always positive. The lack of team work and negativity from the PSW finally got to me and I decided to speak to my manger about my team and concerns with
As someone who worked in the kitchen to a 250 people crowd and had to do most of the work alone, I can say that there are pros and cons. Many more cons.
Pros: the people who work in the kitchen and the serving staff are very friendly and welcoming, the residents are great and have many stories to tell.
Cons: management is a tight-knit group that does not care for the needs of the "lower" staff. There`s no focus on the training other than having you work 2-3 days without the need to pay you for the work. The long hours are common in the kitchen, but if you need to come earlier to prep or stay later to clean (which is common as they do not have a prep cook or a dishwasher - which is why you are by yourself completely,) you are supposed to not clock in before your time and then clock out and come back to finish your job. Whenever a problem is put in front of the supervisor, no matter how small or large it is, management says that you are wrong, even when the entirety of the staff is saying the same. The proof on that issue is that they were not capable of keeping anyone on that job for more than a month up to the point that I was hired (this information came only from the other kitchen workers). When you work in a kitchen, the hours are long, but one of the perks is that you get to feed yourself as there are no breaks in that 8-12 hour shift. At Revera if you try to feed yourself you get charged (an absurd amount for the food that is available). At the end of breakfast, lunch
Points positifsThe residents
Points négatifsUnderstaffed, dirty, underpaid, lack of trust.
Revera Inc does not value people but only physical assets and investments that make money. Revera answers to shareholders and will work the books and staff relentlessly to show profit. Shady deals occur behind closed doors and projects are often secretive in nature. Front line staff and department managers are often not informed, but always expected to solve problems they did not know existed. Suites are often not ready or deficient when a resident moves in.
Managers are transferred without notice, term contracts are not renewed before deadline, staffing hours are adjusted almost yearly. Front line managers and Executive Directors will be pushed out the door or terminated to appease a complaint as it is the cheapest thing to do. Outdated or broken essential equipment is a big problem. Investment in proper equipment and training is not priority.
Regional Directors use managers in the region to assist homes with vacant positions but will dismiss their efforts when either location does not achieve top notch reviews. Front line managers are expected to assist with vacant positions at their home base but will be stepped on or over when their extra efforts are no longer needed. Management turnover is almost as high as front line staff. Front line staff often fail as a Department Managers due to inadequate training and support.
The culture established by this company and its major competitors is starting to resemble how gas companies and telephone companies price fix the mar
Points positifsMarjority of work days are good, Opportunity to interact with seniors, Making new friends
Points négatifsProject Timelines are not well planned, Support from Regional Managers is only for show, Getting information or help after the fact, Seeing many unhappy colleagues ready to quit
Toxic environment, Ungrateful and Unfriendly Managers and Staff, Poor Management, Unorganized and Unprofessional.
Toxic environment. Very rude, unprofessional and disrespectful manners. Management are vultures. Managers seem to care about themselves and the ministry more than the residents. PSW's are lazy for the most part and do not accommodate to the residents' needs on time. They're a little aggressive towards them and impatient. There are limited resources available, and you have to pay out of pocket while implementing certain programs. Very unorganized. Staff don't follow the appropriate safety protocols and procedures during an outbreak, hence why there are constant outbreaks in this facility. Failed to see staff sanitize before entering a room. They make constant excuses and complain nonstop. I would disregard this place, and do better research on other LTC homes who follow the rules and regulations. The staff serve alcohol to residents without a smart serve license, and food license. They seem to favor people who have been there longer; managers are always away on vacation too. They fail to train you, and will not show you where anything is placed. You're on your own, and no one will care to help you. Too much catty staff who barely do their jobs properly. They sit around constantly and continue to gossip about each other, which was a constant distraction to those who wanted to get work done or were there to help the residents. Overall, I wouldn't recommend this company to anyone who would like to work here or give this place a chance.
Points négatifsCatty staff, Favoritism, Unfriendly Managers, Limited Resources, Unorganized, Unprofessional behaviour, You'll never get full-time, Fails to sanitize before entering rooms, Fails to follow safety protocols especially during an outbreak and during Covid, Everything!!
To be a “receptionist” at Revera you will need to have a very thick skin. I’ve been yelled at, in person or over the phone, by family members of residents, for issues that are completely out of my control, one too many times now. I will be looking for work elsewhere, and never again in senior care. You are not a receptionist, you are more like a unit clerk in a hospital. I have a serious problem with “receptionists” being asked to find replacements for LPNs and HCA’s that call in sick or just don’t show up. One LPN actually said to me, I mean, you are just sitting here doing nothing. WE are so busy. This couldn’t be farther from the truth. There is not one single moment of my day that there is not more that I need to get done. If you are an LPN or an HCA this would be a great job for you. Expect to be making deliveries at any time, any where in the building. Be prepared to take orders for meals over the phone and physically rush them to the kitchen to be prepared after the cut off time for trays. The Covid screening for visitors entering the building MUST be done accurately every single time, no matter the phone calls, or the number of people at the desk at any given moment. If you are tough as nails, and have the right answer for everything, this is the job for you. On weekends, there is no management on site. There will be many situations you will need to figure out all on your own. There is no possible way to cover all these things during a training period. I’ve been a “
A typical day at work entails preparing the dining room by first filling up the empty glasses with ice-cold water and putting the bowl containing creamers on each table. The amount of tables in the dining room are approximately 35, each containing 3-5 residents. There are usually four servers at any given time during the Breakfast - Lunch shift(s) and four-five during the dinner shift(s). Each server is assigned a section which contains about 8-9 tables. I take the orders of my tables and bring it to the chef. The chef then prepares the food and my issued order and I take it back out to the residents and etc. Sometimes, I assist the chef when the residents order an alternative to what is present on the menu at that time. After serving, I then clear plates and proceed to do one of the five duties:
glasses: clear and arrange the glasses, take off the dirty table clothes and nap kins
cups and saucers: clear and arrange the cups, saucers, any plates and creamers/butters, put on the clean table clothes/napkins
dishes: wash the dishes brought in
put away: put away the washes dishes and wipe the doors/counters
pots and pans: wash the pots and pans, sort out the cutlery, take out the garbage, mop and sweep
The hardest part of the job is pleasing the residents: when you fail to notice a late-comer (resident who comes down late to eat) and end up serving them quite late or when you fall behind on your assigned section of the dining room
The most enjoyable part of the job i
Revera Home Health - Poor management and disorganization
Overall, Management is very rude and doesn't seem to care at all for employees. Everything is to their convenience and not their employees.
The Coordinators will schedule you less than 3 hour shifts (averaging 1.5-2.5hrs) if you are hired part-time.
They're scheduling is very poor or does not exist. They will schedule you for maybe a few hours every week, however, they will call you on most days and say "here, these are your hours today" and expect you to work them.
By definition, you are obliged to remain free during your hours of availability every day, even if you weren't scheduled.
I don't have a life because I am just waiting for a call to say I have to go in to work. You don't have a choice in the matter, they will penalize you if you refuse work.
Multiple times they will give you an hour or more break between clients. You don't get paid for this time.
Management doesn't listen to employee concerns. They will tell you this is how it works when you express your concerns. No concern for ensuring employees are happy with their job. They don't tell you anything during orientation, just let you figure this all out yourself.
Very very unorganized, they will also call you after your shift and say your clocking in/out didn't go through and get you to do it again at home on your own time. This can take a lot of time depending on how many clients you saw. This happens 80% of the time after I work.
Please please don't work for the Home Health team. Save yo
Points positifsLots of Hours available if you want more
Points négatifsPoor scheduling and organization, rude coordinators, lack of care for employees, not good starting wages
Rights of residents were not met, horrible management
I worked for this company for only a few months before searching for other employment. All the workers told me how horrible it was when I first started and I quickly discovered why. They cut their benefits, cut hours but expected the same service to the residents. The rights of the residents were not even a thought in this companies head. At lunch you had 2 hours to serve a 3 course meal to approx 45 residents, clear,clean table, wash the mugs,plates,glass ware, bowls and cutlery. by yourself with help only from the one other server is they were done their half of the dinning room.. The residents right to enjoy a meal were not met and they constantly complained you would serve the soup, give them a choice of the entree serve the entree and then the second you put down the last one you went out with the desserts put them on the table and than you walked out right away with a cart to stop clearing because at this point you only had 40 mins to, clear,clean, wash dishes and set tables.
When I first started there I had heard that a bunch of people that had been there for years quit and in the short time before I left 3 people quit. Multiple people including myself had left at the end of their shift in tears because of the high stress this job caused. The residents at this establishment deserve better. This company does not care about the residents. All they care about is saving money at the expense of their residents.
Points positifsOther dietary aides were nice
Points négatifsrights of residents not met, horrible company, management, hours
Don't believe their lies - A company that doesn't value their staff
Overall a highly toxic work environment full of gossip and bullies.
Some employees *timed* other employees that went to the washroom. If they took "too long" then the employee timing would complain to managers.
On hire I was told a raise and review would happen after three months, I was also told I'd get a $2/raise after probation. Probation can be longer than 3 months as it's based on hours worked not calendar time so benefits, review and raise didn't happen when expected. As for the $2 raise?.... it's a $0.60 raise.
I was hired to work 30 hours/week. There were times I worked double, but was constantly short paid, so I have no clue if all my hours worked have been paid. I was bullied by another staff member-to the point of seeking counseling from the company's e.f.a.p program; their advice was to form an exit strategy and get out. I was bullied for 6 months before Management finally stepped in. By then it was too late for me, I was mentally and physically exhausted and felt broken down. The breaking point for me was when I had a death in the family and I was told no other cooks would cover my shifts so I could either stay at work (missing funeral and prayer services) *or* they'd accept my resignation. I was basically forced to resign my job while watching my mom have a breakdown after this death. I would never recommend Revera as an employer and after the way they treated me I wouldn't put a family member in their care either.
Points négatifsToxic environment- bullies-lazy managers-extra shifts but short paid.
Questions et réponses au sujet de l'entreprise Revera Inc.
Si vous deviez quitter Revera Inc., quelle en serait la raison?
Posée le 22 mars 2017
Réponse du 9 avr. 2022
On my opinion you have to be a good player as a Team work if something is beyond your capacity then your can report to supervisor
Réponse du 25 janv. 2021
Vos supérieurs sont-ils facilement abordables chez Revera Inc.?
Posée le 22 mars 2017
Resign and let mature adults take over
Réponse du 24 avr. 2021
Higher wages would bring in more and better recruits.
There are people who just want to work weekends. Hire them. I hate working weekends.
Réponse du 27 déc. 2020
Combien de temps dure le processus de recrutement chez Revera Inc.?
Posée le 3 mai 2017
Show up and look interested. If you are certified and have a vulnerable sector check, you'll likely get a job.
In 2016 freshly certified, I came in for an interview. I got a tour of the place. I signed some papers. The DOC said you star Monday. Within a month I had a full time line. Today you could get that if you came in off the street.
Réponse du 27 déc. 2020
It took well over 6 months from the start of the process when I got the call for a phone interview. 2 phone interviews, 2 in person interviews, many broken promises and deadlines missed by the company management along the way. Your references will have to fill out a VERY lengthy online form and IF the Revera system doesn't crash, your reference might forgive you for it ;)
Réponse du 27 oct. 2018
À quelle fréquence bénéficiiez-vous d'une augmentation de salaire chez Revera Inc.?
Posée le 16 nov. 2022
Réponse du 28 févr. 2023
Réponse du 27 févr. 2023
Comment décririez-vous lenvironnement de travail et la culture dentreprise chez Revera Inc.?
Posée le 16 juin 2017
Toxic environment........run the other way!!!!!
Réponse du 2 nov. 2020
Terrible culture, certainly not about residents care only money