Avis généraux sur l'entreprise Shaw Communications
Shawdirect was an amazing experience, i learned a lot from the time I worked there. The IT learning was high level also I have experienced a high paced work experience.
Technical Support Representative | Winnipeg, MB
| 16 mars 2020
Working for Shaw is like being back in high school all over again.
You are required to show up 15-30 minutes early so you can be pre-signed into the computer you will be working on for the day.
From there, you are micromanaged every second of the day.
The schedule you get compared to anyone else is based upon how many calls you take, as well as how many of those calls end up having the customer call back with a small portion of tenure. This makes the schedule change more frequently than some peoples underwear and hard to plan ahead with.
You are expected to actively show improvement in your KPI's and make progress towards other positions in the company, but are expected you use your own time to do most of the career development.
The company revolves around the relationships between their employees so when it comes to applying to other positions, you are better off making friends with everyone and applying rather than going above and beyond in your work.
Management deals with employee issues as though we were back in high school - I was suspended for 2 days for using a bad word in a private conversation 1.5 weeks after it happened that stopped me from being promoted to another department and then again 3 weeks later for a yet another single sarcastic sentence after being insulted myself.
A best place to work with access to internet
Professional work environment with a dining place, multicultural,work tools that are user friendly, and it will be even better they have parking for the employees.
Difficult to make Shaw a career when there is no structured career planning.
I experience junior management and no strategic guidance from executive management.
Customer Service Representative | Victoria, BC
| 29 nov. 2019
sell your soul
It is all about the numbers and sell , sell, sell. If you do not produce then you will be let go. The departure of many reps ads to the heavy work load. Supervisors are promoted because of who they know and if they drank enough of the company cool aid.
Again, an identity crisis as cable and phone dying. Expect the layoffs every 4-6 years.
Customer Service Representative | Calgary, AB
| 22 nov. 2019
They had a basketball court outside
Lots of time on the phone. Lots of meetings and feedback from supervisors.
Very goal oriented, however the overall direction changed rapidly, so you have to be very flexible.
Excellent organization to be associated with.
Overall an excellent organization to be with. Good supervisory guidance and support. Co-workers co-operative and concerned with providing client support. They have good training program for new employees as well as training for upgrading your skills as you progress. Company provides a comprehensive benefits package of services, health and medical. They are also is very active in the community and national charities. The management organization is supportive and in very interested in ensuring an excellent service for their clients and investors as well as ensuring employee are knowledgeable of the direction the company is going.
Points positifsExcellent trainning and benefits
Points négatifsShift hours
Wonderful place to work
Friendly work environment and excellent place to work. very resonable compensation plan and smart leadership team in this company. Excellent bebefit program provided.
Great place to work
This is not just a "work place". It is home away from home. The people are by far the best people you will ever meet.
Great culture, benefits, work life balance and leaders.
National Consumer Administration Representative | Vancouver, BC
| 20 déc. 2017
Good benefits.Good balance between home life and work. You don't typically take your work home. The pay is lower than other telecommunications companies though for the same work.
Points positifsGood benefits.
Points négatifsPromotion within is who you know and not what you know.