Unrealistic goals applied to all staff, minimal training which focuses on less essential things; "get on the floor" and have to learn MANY things on your own unless you are fortunate enough to have one of the rare amazing coaches or make a friend who has been there awhile to help you get to where you feel like your able to keep your head above water. My campaign was inbound collections for an American large communications company; had the majority of calls being angry or frustrated people who were upsold into plans they cannot afford or do not want and were not fully informed of what they were getting into. Support from the "support team" is near non-existent or when you would eventually get a response (after waiting 5 minutes; yet get scolded for having a customer on hold beyond 2 minutes) it was very sarcastic and demeaning. After a call or interaction with a customer you must log all the notes of the call in detail (they expect you to do this while on the call but you must multitask through several programs for a single call) these notes you must log; they again expect you to summarize thoroughly in under 2 minutes yet if you're a competent agent, customers will have you tackle multiple concerns within a single interaction. You must thoroughly record notes and needs but they give you the impossible time frame to do it in, and when you go over the allotted time, they harass you... (so they expect you to be able to run multiple programs, listen thoroughly to customer, addres
Points positifsNothing
Points négatifsEverything! Harassment, horrible HR department, abuse from customers AND other staff there....
1,0
Customer Service Representative | Saint John, NB | 21 mars 2018
Customer satisfaction keeps Sitel running, but sales keep it profitable
I am a university student and I worked at Sitel Saint John for my summer job in a pinch, because my plan was changed last minute.
I was able to complete the training fairly quickly and had to wait around for quite a bit for my class to catch up, no complaint there, as the training was paid full time. As long as you are decently intuitive with computers (e.g. younger people), you can navigate the albeit quite outdated system easily indeed. The training class had a good atmosphere, Steve is an easygoing instructor.
I worked in the billing department for a US telecommunications company, outsourced to Sitel. Customer service care is a story of its own. The job itself isn't erroneously terrible. As long as you don't take the angry customers (and there are angry customers) personally, you'll be alright. It does take some getting used to, being a "professional stress ball" that stands between the corporate and the end customer can be emotionally draining, you need to be used to regulate your emotions.
The real sales culture comes out of the shadows when you are placed on the phone with the customers. Despite being "billing only", you are encouraged to push for sales opportunity for each phone call. This is then later evolved into that you are expected to push for sales for each call. The coaches (different from trainers) say that they are there to help you with anything, but they are really placed there to nag at you every day until the end of on the job training to have yo
I worked for this company for 3 months. I enjoyed the work quite honestly. I was working in their department that handled Intuit Quickbooks Online technical service. The training was virtually non-existent, which didn't really bother me because I have been to both college and university for Accounting training. I felt bad for anyone who didn't have that training, mainly because you were expected to answer technical questions (for bookkeepers and accountants) regarding the Quickbooks software, while also "not giving accounting advice"; this was reiterated over and over and over again to escape liability, but also made fully resolving issues for the customers near impossible. The "management" was comical to say the least. Uneducated, unqualified, and generally bad people. I found it impossible to avoid being constantly harassed by their nagging and attempts at intimidation. Yes, intimidation; they don't ever let you relax or feel comfortable at any moment. They periodically move your desk every so many weeks, perhaps so you don't have an opportunity to build any relationships with the people that you work with. They are still learning the ropes regarding client expectations, so their metrics for work performance are constantly outdated and rarely provide any useful information for evaluating worker performance. After you end a call with a customer, surveys are automatically sent out. If you receive anything less than a 9 or 10 out of 10, it will count negatively towards your me
Points positifsfun job, every call was different, shift blows by quickly
Points négatifsLow pay, high expectations, and poorly managed.
A typical day would be login into thin client, make sure all windows are up. you have customers calling in for questions and technical support issues that need to be solved. some customers are ok , some are good and some are not so great, but i have handled each call with ease and it wasn't a problem. I have learned so much about cable repair and there was alot to get to know, but once you get another call that was the same as the previous you had problems with, it gets easy. Team leads (ICU) were ok, i think it would be great to let agents know before hand there will be a maintenance before we log in which took 20 mins and most of us were logged in late.that was unprofessional. They do pull you aside in another chat room to talk about work related things and help you out, but they do expect you to know everything. They should also pull each person aside if something needs to be said instead talking to other colleagues about certain things that needs to be said to individuals, if that happens, every person knows and tries to mock, it makes the person uncomfortable and not feel they should be there when they want to. The hardest part of the job was remembering everything that was taught in training. it's alot to take in. Training was great and lots of role playing.There was a good amount of time frame, but learning other new things that was alot of material in one week made me very nervous! (training) but then i got use to it as i went along with the calls. Some calls are eas
Points positifs- stay home and work
Points négatifssome agents need help and not so much support. alot of favouritism.
2,0
Technical Support Specialist | Saint John, NB | 28 sept. 2014
Stressful
A typical day at work:
Try to get logged in on time, hope that the computer can start up in under 10 minutes. Be constantly harassed and abused by customers with no way out as we are not allowed to disconnect (not even for death threats).
Short breaks that are watched like a hawk. No bathroom time allowed, can only be done on your break (which can be three hours or more apart). No time after calls to make notes or make sure a ticket is completed.
Constantly worried that the ticket system may not save all of the information and give you a ticket error (one ticket error can damage your shift bid severely).
Hours may be increased or lowered by 2+ hours with no warning from a day to day basis. Scheduling system is wrong nearly every day.
What you learned:
I learned that people who complain the loudest get the attention, and in order to advance at Sitel you need to be friends with management.
Management:
Where do I even start with this? The coaches are largely terrible and useless. They routinely avoid their jobs, refuse escalation calls, provide wrong information, and generally treat you like garbage.
The standard coaching style is STOP THIS OR WE'LL FIRE YOU! DO THIS OR WE'LL FIRE YOU! You get the idea.
Your Co-Workers:
They were great and the only thing that made this job sustainable.
However there were a few rotten apples who abuse the systems and skate on by... because they're friends of management. Favoritism is rife.
Hardest part of t
Points positifsuh... on a bus route?
Points négatifsLong hours, random schedules, no staff support, insane metrics.
This company has been given contracts by Rogers to handle their customers' technical issue. This is what they do:
1- in one hand they preach respect in anther hand they harass you in the chatroom to finish the call in 5 to 10 mn. they don't care if you fix the customer's issue they care about getting rid of them as soon as possible, they can show those stats to rogers and get rewarded with more contract hours. basically this info is provided to us in the training.
2- in one hand they preach respect in another hand they put people in the training who are very good in disrespect. They have indecent communication skills, offensive language and last not least lacking technical and personal skills, if you ask question he answers you angrily. Many of us reported the issues we had with that so called trainer and asked to change class, they ignore you.
3- we started over 20 persons and many left in the middle of the training because of the dictators they put to train people. what matters to them how much money they get from Rogers. they don't care about their employees, nor they care about Rogers' customers, they care about how much they fill the company's pocket.
4- They make you load your tools prior to the start of the shift and too bad you won't get paid for 20 mn you spend loading the work tools every day, and when their system is down you will spend about an hour trying to load the tools.
5- they make you believe their work from home option will allow you to ba
Points positifsmake you believe balance/life
Points négatifslist is too long to list in this small field
Horrible. Management is constantly yelling to the whole room while we're on the phones dealing with irate customers, who then get upset that we can't hear them. No room for advancement, promotions were a popularity contest (someone with horrible stats got chosen for a promotion over someone with perfect stats because he was another supervisor's boyfriend). hours were a joke, we were promised to get better hours with seniority, whereas new hires were given the best shifts over people who had been there for years. Next to no job security. Someone got fired after having one metric not meet target for one month (when they always had perfect metrics). "Team Leaders", Supervisors, Managers etc were very rude and condescending, seemed to be on a constant power trip.They really don't like to answer your questions in order for you to help a customer... Not lenient on days off at all, I personally witnessed people getting fired constantly for being sick for "too long a period of time", even if they were not over their allowed amount of sick days. Made up excuses for firing people that were not legitimate reasons, but still shady enough so people couldn't claim wrongful dismissal... Very sneaky... Only good part of the job was getting paid and commission, and even then, some employees didn't receive thousands of dollars of commissions that they had earned last christmas, and never received adequate compensation for it. I don't exaggerate AT ALL when i say thousands of dollars. A friend
Points positifsgreat co-workers, more helpful than management and supervisory staff
Sitel was a mixed bag. If my job only consisted of what the customers actually called in for, it would have been a great gig for an IT student. Unfortunately, Sitel is part of a "service-to-sales" model, which basically meant I had to earn my own salary for the client by pitching customers with Internet-related issues to sign up for Cable TV and Telephone services, no matter how irritated or frustrated with their technical issues, or how many representatives they'd gone through already. They insisted sales weren't "mandatory", but they still had "definitely not quotas" sales goals that you could get written up for not meeting. I'm grateful for everything I learned about Internet infrastructure, but after getting left hung out to dry over a busy summer season where I'd given up my flexible student hours for a more rigid schedule, suddenly mandatory (paid, fortunately) overtime kicked in, I'd had enough. There's definitely a reason why turnover for these kind of places is so high. The culture was constantly in flux during my brief tenure, with a group chat coming and going because they couldn't quite decide if it was okay to casually chat or to keep things strictly work-related, resulting in the whole thing being scrapped because the managers clearly had little IRC moderating experience. Still, in person, everyone was understanding and kind, although you definitely got the sense that the supervisors were overly grateful to be off the lines, which gave the sense of being fed to
Points positifsInteresting subject matter, great learning opportunity, paid training
Points négatifsHarsh standard hours, questionable business ethics
From the day you start till your last call, you will likely question the life decisions you made in life that lead to sitting in your broken chair with finger scratches in the arm rests and pieces of foam missing from the seat.
Training is a nightmare. The "learning specialists" barely know how to take instructions themselves, nevermind being able to pass along the crumbs of knowledge their clients provide. The desperate and immature pool of trainees also make it impossible for the odd professional they hire to withstand the slow and painful process.
Their ads both internal and external constantly preach that Sitel is a place to "start your career" and that experience is "shared" however the reality is that you likely be stuck in a dead end position unless your willing to stretch your ethics so thin that a former personal injury lawyer would question their moral compass. That is if they have any openings at all as they struggle to maintain any new business. More butts in seats, not offices is their only recruitmenr objective.
For those who you must deal with that have weaseled their way into some level of management, this is by far the worst factor of all. Almost all in the select group are rotten to the core. The actions/statements witnessed and personally experienced are so vile I can't even share them on this platform. If you try to acknowledge your rights under the ESA and the human rights code, they'll go to roots even as despicable as to exploit aspects of th
Points positifsClose to lunch options and bus route.
Points négatifsMandatory overtime, Horrible treatment from management, General lack of leadership, No opportunity for advancement.
3,0
Call Center Representative | Saint John, NB | 6 juin 2013
Stressful and Unorganized
At the beginning I really enjoyed working at Sitel, a month in after my training was all done I realized that there was a lot of things that i should have set up and learned in training that I did not. I have no problem working under stress but when it comes to having no idea what was going on in some situations because the topic was not covered in training. I felt a little lost. I was really disappointed in my trainer. She was always giving us extra long breaks because she said that my training class (which was me and one of my friends from high school) were doing so good that we where flying through the topics that needed to be covered, when really there was the extra time because she did not have all the things that were supposed to be taught and shown to us. That was not so much her fault it was her first time training so the person above her should have gave her something showing ALL the topics that we had to go over to be prepared to go on the floor.
The co-workers as well as the management were always talking about other employees personal business. I was not going to be any part of that. I mainly kept to my self and the two friends i had working there with me.
I did not like being called names by customers on the phone. I had a few incidents where I got really upset over the things said on the phone by the customer. I can handle situations where there are conflicts in the work place but there was many inappropriate calls that i received that were just comp
Let me walk you through my time at Sykes. I worked there for almost 2 years, unfortunately. When I first got the job, I felt pretty positive. I went into training, liked the trainer and most of my classmates pretty well, and did very well in the class, according to everyone above me, including my trainer and the other managers. I was told multiple times that "once I was out on the floor taking calls, I would be able to advance very quickly." Things were looking pretty positive for me.
Once I got on the floor, I worked my butt off to do well at the job. I was focused on providing great customer service and things went nice for a little while. The pay was pretty pathetic, but it was better than minimum wage, which is what I was making at my old job.
When I applied for the job, I asked plenty of questions about what it would consist of. I even asked if any sales would be required. I was told that all it consisted of was helping customers troubleshoot problems with their phones and answering billing questions for them, and that there were no sales involved. Of course, a few weeks after I get onto the floor I find out that not only are sales involved, they are required. You have a quota of sales to make per day, and if you don't make that quota two things happen. One: You get disciplinary action against you, which scales up according to how many days you miss the quota. Two: You have to write a statement on why you didn't make sales goals, as if you were a third grader bein
Points positifsThere is a ceiling, so you won't get wet when it rains.
Customer Care Specialist | Chavies, KY | 11 avr. 2019
Worst place to work ever.
. Makeup hours required but not given if you have an emergeancy.
. Written up even if you have hard proof to the contrary.
.Force you to make sales but then scrutinize and repremand you.
.Contract to Frontier Communications Support/Sales written so Sykes employees have no rights or perks.
.5 minutes of time per shift to make it to and from all breaks or bathroom emergencies per 8 or 10 hour shift.
.Constant scrutiny, beratement, and belittling publicly for metrics.
.Daily manual editing of your time sheet based on being seconds late on a clock in that do not add up.
.Pay deduction if you have PC issues and cannot get on PC, Phone, or client calls fast enough.
.Expensive healthcare packages that employee pays the entirety of if you really want it.
.Soul sucking environment constantly fixing issues created by peer idiots.
.Every single call automatically escalated to at least angry being cursed and treated badly by clients.
.Highly scripted call flow written by Frontier Communications that also escalates every call.
.Graded on script adherence impossible (Has never been accomplished) to get 100% on a call review.
.Script deviance welcomed and we'll received by actual customers yet reprimanded by Sykes management.
.Constant full queue of inbound angry callers with no breath or rest between calls.
.Management and floor walking peers are little to no help if you have questions or need assistance.
.No real IT personnel on staff on site. They have one guy who is in
Points positifs6 weeks of relatively low stress pay (training)
Over the years, Sitel has drastically evolved into a rather dreadful place of employment. Back in 2013, they started making changes in the on-site HR Department that resulted in in the loss of about 3-4 integral employees. Then, in 2014, they hired a new HR Director, who, from her start at Sitel Augusta, showed a vivid appearance of nonchalance and passiveness. The main operations of the HR Department was converted into a hotline - you have to call now to speak with foreign representatives to have issues resolved such as payroll disputes, benefits discrepancies and LOA matters.
It was also in 2013-2014 that several, I mean several Coaches (Supervisors) and Agents of Sitel Augusta resigned and began employment at other major call centers in the area - those individuals now report better treatment, appreciation and greater advancement in their new workplaces.
The Staff of Operations Managers consists of maybe 2 or 3 individuals who actually have a compassion or concern for the employees of Sitel Augusta. The Senior Operations Manager (present-day) is nonchalant, arrogant, rude, discourteous and has a callas heart. He shows no genuine concern or care for the employees of Sitel Augusta, only those who he directly works with (like the Operations Managers or Supervisors or his superiors). He will see you in passing, look at you eye-to-eye and say absolutely nothing. If you greet him, he will ignore you, even look at you and ignore you.
In 2014, after the previous Senior Op
Points positifsIf there are any, they've been overshadowed by the cons.
Points négatifsWhere do I start...where would I ever end?
The only thing I don't quite remember about Sitel was how much Holiday they gave.
The entire experience there was a roller coaster ride heading to a broken track.
I worked in the Exeter area & first heard of the place at the local Job Centre. One of their HR employees was there holding a small session to recruit anyone who was interested to work at Sitel. He was specifically looking to hire people for a "Technical Support" role. It was described as the typical Tech job helping anyone with issues with devices, etc. I quickly expressed my interest in Coding, Programming, Computer Science, etc. Both He & the Job Centre Rep agreed I'd be perfect for the role with those skills.
I ended up going to a short 6 person group interview a few days later. We took pictures of the inside & were there around 2 hours before we were done. We were made to take a short & easy "speed test" where we just copy & pasted some information between Word & Excel. About 20-minutes after leaving I was told we'd be put on a short 1-2 week long "Training Course" to refresh our skills. The Course was simple things like "How do you turn on the computer", etc. I was however, quite turned away by the fact one segment was to make a social media presence & then write a review of the Company.
Once the Course was done I was offered the Job for the over the phone. I accepted & was given 2 dates to pick from to start. Except, 3 days later I got another call offering me the Job for a 2nd time. Apparently th
1,0
Customer Service Representative | Remote | 16 août 2021
T&T campaign
I started working with SITEL in December 2020 on the test and trace campaign, the recruitment process was pretty quick, and I was started within two weeks of the initial contact with them. When I began, they sent us in for ‘training’ which I was under the impression would be quite detailed considering we were to be gathering information from people in relation to covid-19. However, to my surprise the training lasted a whole 2 days and consisted of a few poorly done PowerPoints and a tonne of reading from a training board (arguably filled with out-of-date screen grabs and information). I later came to learn that the PowerPoint information was out of date as well and didn’t represent accurately the screens we would be seeing when starting to actively trace contacts. After this training we were then thrown into a group team chat and told we were going live, to my shock the next day when I logged in for my first official day of tracing the screens and information that was coming up was not like the stuff we had to be taught and there was little or no support about how to deal with this. After a couple days I got the hang of it (largely due to the help of a friend who had been on the T&T campaign longer than myself). The next few days I was randomly placed into a separate team chat with no explanation as to why and a new training session was formed (later I came to learn that this was the training for more advanced and complicated calls in Tier 2 isolation calls) This training las
Points positifsWhen it worked the holiday booking system was good
Points négatifslong hours, short breaks, poor management, lack of communication, poor support from senior staff
I wouldn't recommend Sitel as a satisfactory nor a professional workplace
I started at Sitel as a way to build skills for myself, and to offset some of my time in retirement. They seemed to have a great mission statement and customer oriented goals which intrigued me. Unfortunately, the management I've encountered to this point doesn't even remotely resemble the heart of their creed. They want you to care, but taking a bite out of that apple can be deceiving.
I've been in training for approximately five weeks. The rules for the class were to
*be positive, specifically - no negative personal feelings because that energy is contagious.
*no outside noises such as kids and animals in the background
*no question is a stupid question - or -the only stupid question is the one you didn't ask.
So, just starting with these let me explain a day working at home with Sitel.
You clock in and the trainer spends the entire first 30 minutes of class telling you how tired they are because they didn't get enough sleep the night before. You clock in from lunch and the trainer spends the next 30 minutes telling you what they ate for lunch and how tired they are from eating too much at lunch. The lack of professionalism is palpable. The trainer isn't feeling what they're teaching, yet simply reading mindlessly through the materials which makes it harder to follow along which results in questions....and, instead of a more targeted answer to the question, you get the eye roll, ridiculed, and singled out as to make sure that nobody else has the audacity to
Points positifswork from home - mediocre wage
Points négatifslack of quality training - undertrained to incompetent tyrannical managament - lousy schedule
Informations- und Kommunikationskultur wurde während meiner Anwesenheit mit wenig Augenmerk bedacht. Vorgesetzte halten sich nicht an Absprachen, was ebenfalls zu einer Erschwernis in der Arbeit führt. Es besteht keinerlei Arbeitsschhutzmaßnahmen. Auch nach jahrelangen Bestehen des Betriebes lagen Kabel und Anschlüsse frei. Es gab keine Lärmdämmung, noch gab es eine vernünftige Arbeitsplatzverteilung. Selbst nach mehrmaligen Hinweisen, die Arbeitsplätze entsprechend der Belegung vorzunehmen, wurde nichts getan. Durch die flache Hierachie im Betrieb kam es zu Unstimmigkeiten im Weisungsrecht. Jeder war Vorgesetzt, aber keine mochte die Verantwortung tragen. Illoyalität war ein verbreitetes Thema im Betrieb. Die Computertechnik wies Schwächen auf, was zu langen Rüstzeiten führten, die nur anteilig vergütet wurden. Die Sozialleistungen waren ein Witz. Einmal alle zwei Wochen gab es für die wirtschaftende Belegschaft 2 Obstkörbe, die sich dann ca. 100 Kollegen teilen durften. Im Ruheraum liefen ständig Kühlsysteme von Getränkeautomaten. Als Kantine diente lediglich ein kleines Backwarenangebot der Verköstigung im Betriebsgebäude, aber ohne Preisnachlässe. Zudem gab es noch einen 20% Nachlass für die Zeitkarte der Verkehrsgesellschaft Berlin, was wohl das Jobticket darstellen sollte.
Positiv zu halten war die Vergütung, da selbst bei wenig Verkaufstalent bei Abschlüssen von höherwertigen Telefonverträgen eine Provision anfiel. Der monatliche Verdienst erreichte so bei einer 40h A
I worked for Sykes for over 3 years. When we were first hired, we were told that it is no commission and that you only have to sell phones if the customer wants it. Now we are required to sell UVerse and if you do not then they tell you that by doing so you are resigning and try to get you to sign a resignation statement, which they CAN NOT MAKE you sign or resign. No one can get a raise right now and if you are not someone's favorite pet, you will not advance, EVER!!!!!!!!!! They have forced overtime that will even make you work 6-7 days straight.
Their Medical is a joke. If you just get the free one they give you then it is a $500 MAXIMUM which even the co-pay counts against. It restarts in January, does not cover chiropractors, vision, or dental. You can BUY more but you will not have much of a pay check left, God forbid you have children or a spouse covered. You have to buy vision and dental and dental is so high that it would cost you less to pay for the office visits yourself then have it count against your deductible. You can only get glasses frames once every two years unless you can see without them for 2 weeks while your frames are sent off to have the new lenses put in them once a year. Or you can alternate getting glasses one year and contacts the next. Be prepared to pay for them unless you like Granny/Grandpa frames. I just want them to fit and look decent, I don't want or need designer frames.
I have been dealing with major stress, health issues that ha
Points positifs401K and Vacation pay
Points négatifsEVERYTHING ELSE AND MORE
2,0
Work from Home Advisor | Knoxville, TN | 24 nov. 2021
High turnover, poor employee retention, poor leadership
On the surface, Sitel Group appears to be a forward-thinking, well-organized, and technologically advanced company. Less than three weeks into training I discovered that the recruiters are trained to "sell" the company. In the first three months I had no less than 5 different managers. Styling themselves as a "bring your own computer" company what they mean is that they are attempting to use employees in a way that should really be reserved for contracted employees that would receive a 1099 at the end of the year. They offer no compensation for work from home positions for internet access and electricity. Normally, electricity wouldn't even be a consideration for me - but, Sitel wanted me to keep the provided computer on 24/7 and never disconnected from my home network / wifi. Aside from the obvious personal privacy and security concerns this causes - they, additionally, required several apps be installed for use on my personal cell phone and management used this as a regular means of communication (also no compensation for the use of my personal equipment or concern for privacy and being "off the clock" when off the clock. Scheduling normally isn't a concern for me (I consider myself pretty flexible here for availability) - however, waiting 7 hours before I could eat a next meal was an issue. When I approached management about this I was told I would need to apply for ADA accommodation. It was policy not to eat or drink at your desk but was told by leadership that I could ea
Points positifswork from home
Points négatifssee my review - the entire experience was a "con"
1,0
Customer Service Representative | Lindsay, CA | 7 janv. 2014
THE WORST PLACE I'VE EVER WORKED
They tell you in initial contact before starting that it's a customer service position looking after billing questions when customers call in and that it's a rotating shift work hours with every 2nd weekend off. Ends up when you're hired and in the first week of training, nothing they told you is anything near the truth. The job ended up being high pressure for sales (they kick in the high impact sales training sessions starting in the middle of the 2nd week of training). Train for 4 weeks in class to learn approx. 6-12 computer program applications along with trying to learn extensive product details for a very large corporation. After 4 weeks, out into the training bay on phones right away, taking calls where customers scream and swear at you and call you an idiot or worse and the trainers are behind you insisting you 'turn the call around' and make a sale. A sale is expected in each call. Quotas are established almost immediately, although in training they tell you no quota until out of training. Were advised in first week of training that it was a shift job working 12noon-9pm everyday and every second weekend and if you don't like that, don't come back tomorrow. Within just 8 weeks, the way the shifts looked and what hours we were to work changed at least 5 - 6 times and sometimes daily. Changes were made with less than 24 hours notice for work days/shifts. Most of the training staff that walk the floor and listen to your calls are rude and condescending and are,
Points positifsNot having to flip hamburgers or wash tables
Points négatifsToo many to list
Questions et réponses au sujet de l'entreprise Sitel
Une vérification des antécédents criminels est-elle nécessaire chez Foundever?
Posée le 23 févr. 2017
After interview how many days they will take to update status
Réponse du 26 juill. 2021
Yes. They did require a background check.
Réponse du 20 janv. 2019
Si vous deviez quitter Foundever, quelle en serait la raison?
Posée le 18 mars 2018
The Client demands that the CRS's reach certain QA (quality) points on every call. These expectations are unreachable. When you first start, you are praised, and the points seem easy to get, but after you are there for a while, you are constantly reprimanded for not reaching the goals. No matter what you do, you can't get the passing grade. This affects for promotions. It seems that the 6 month mark is where people start being marked really hard. You will conform to their expections; they will re-mold you into a person that you don't recognize, and you will still fail at the job!
Réponse du 25 avr. 2021
Saint john location management is terrible and show favoritism. Let's the favorites do what they want and puts more work on the ones they dont.
Réponse du 11 nov. 2019
Quels sont les avantages proposés par Foundever?
Posée le 29 mars 2019
Life insurance
Dental
Vision
Réponse du 8 févr. 2023
Holiday payments
Réponse du 10 janv. 2023
Comment décririez-vous lenvironnement de travail et la culture dentreprise chez Foundever?
Posée le 23 févr. 2017
Be a human machine
Réponse du 19 avr. 2022
Multicultural; constantly worried about being fired.
Réponse du 20 déc. 2020
Quelle politique est appliquée par Foundever en matière de congés? De combien de jours de congés disposez-vous par an?
Posée le 7 oct. 2019
A percentage of your hours worked. On a daily basis.
