TTEC

Travailler chez TTEC : présentation de l'entreprise et avis

TTEC
TTEC
3,1
832 avis
TTEC : notes
3,1
Note moyenne sur 832 avis sur Indeed
2,9Équilibre vie privée/professionnelle
2,8Salaire et avantages
2,8Sécurité de l'emploi et avancement de carrière
2,8Direction
2,9Culture d'entreprise
Siège social
9197 S. Peoria Street Englewood, CO 80112
Employés
+ de 10 000
Chiffre d'affaires
De 1 à 5 milliards $ (US)
Secteur
Consulting and Business Services

Emplois populaires chez TTEC

 Salaire moyenGrille de salaires
1 salaire indiqué
13,98 $
par heure
10,15 $-21,00 $
12 salaires indiqués
16,29 $
par heure
10,15 $-24,45 $
14 salaires indiqués
16,59 $
par heure
10,15 $-24,90 $
5 salaires indiqués
19,50 $
par heure
10,15 $-29,25 $
1 salaire indiqué
12,00 $
par heure
10,15 $-18,00 $
Satisfaction vis-à-vis du salaire
42%
Pourcentage d'employés satisfaits de leur salaire
D'après 738 avis

TTEC : avis

Emplois populairesCustomer Service RepresentativeInsurance AgentTechnical Support RepresentativeCall Center RepresentativeAgentMember Services RepresentativeCustomer Support RepresentativeAgente telefónicoTechnical SupportAuxiliar de Atendimento ao ClienteAuxiliar de AtendimentoCustomer AdvocateCustomer serviceSales RepresentativeTeam LeaderSenior Customer Service RepresentativeEjecutivo/a de atención a clientesTechnical Support SpecialistService à la Clientèle (H/F)TelemarketerServicio al clienteAgente bilingüeCustomer Care SpecialistRecruiterHealthcare Customer Service RepresentativeLicensed AgentSoporte técnicoTrainerTeam SupervisorSupervisorCustomer RepresentativeOperador de TelemarketingBilingual Customer Service AssociateSpecialistAccount ManagerInbound Customer Service RepresentativeSalesCustomer Service/Sales RepresentativeDesktop Support TechnicianManagerMSRCustomer Service TechnicianFraud AnalystSales AssociateSales Support RepresentativeProduct SupportService Delivery ManagerOperations SupervisorAssociateQuality Assurance EngineerEjecutivo/a telefónico/aIngeniero/a de soporte técnicoSupport SpecialistHelp Desk AnalystAtendimento ao ClienteRepresentativeCustomer Service SupervisorCustomer Service Team LeadInbound Sales RepresentativeTeam TrainerTechnicianOperations ManagerInternAgent de Centre d'appel (H/F)Call RepresentativeCoachConseiller Clientèle (H/F)ConsultantPhone RepresentativeAssistente de Back OfficeCase ManagerSubject Matter ExpertWarehouse LeadMedicare AgentWorkforce ManagerSupervisor/aCustomer Service ManagerEngagement SpecialistJovem AprendizMarketerPhone OperatorSenior Technical SupportAnalystClaims AdjusterCustomer SpecialistData Entry ClerkDelivery ManagerEnrollment SpecialistOutbound Sales RepresentativeAdministrative AssistantAtendenteGestor/a telefónicoInbound Call Center RepresentativeSenior Customer Support RepresentativeAnalista de AtendimentoCredit SpecialistDirectorIT SupportInsurance ProducerOperations AssociatePharmacy TechnicianPublic Affairs SpecialistAprendiz AdministrativoBilling SpecialistClaims RepresentativeMember AdvocateOperatorOutbound Customer Service RepresentativeQuality Assurance ManagerSales ManagerSecurity OfficerTellerAccount SpecialistAccount StrategistAttendantBenefits AdvisorBenefits ManagerCare SpecialistCustomer AssistantExecutive DirectorHuman Resources SpecialistInstructional DesignerInsurance SpecialistQuality Assurance AnalystSales ConsultantSenior ManagerSupport StaffSupport Technique (H/F)TelecommunicatorAccount ExecutiveAdjusterCoordinatorHuman Resources GeneralistInside Sales RepresentativeJefe de equipoLearning and Development AnalystLicensing SpecialistLoss Prevention OfficerOrder AdministratorPersonal Banking RepresentativeRepresentante de atención al clienteSenior Team LeaderSpécialiste en Soutien Technique (H/F)Superviseur (H/F)Tier 1 AgentTéléconseiller (H/F)Télévendeur (H/F)AdvocateAnalistaAnalista de SuporteAuxiliar de VendasBack Office ExecutiveBilling RepresentativeChargé de Clientèle (H/F)Chef d'équipe (H/F)Customer Care ManagerDigital StrategistLead Package Recovery AgentMarketing SpecialistNetwork EngineerNutriologo/aQuality AnalystQuality SpecialistSenior Sales SpecialistSenior Service Delivery ManagerSupervisor de OperaçõesSupport AssociateTelephone RepresentativeTécnico/aAgent de Service (H/F)Agente de AtendimentoAgente de Suporte TécnicoAgente de TelevendasBrokerCall Center ManagerCall Center SupervisorClient AdvisorConseiller (H/F)Contact TracerCustomer Service/Data EntryDelivery SpecialistEjecutivo/a contact center/aExecutiveFinancial AnalystFloor SupervisorGerente de operacionesHealth Care AdvisorHealthcare ConsultantHuman Resources ManagerInstrutor de TreinamentoMember AdvisorPayroll SpecialistPersonal BankerProduct TrainerPurchaserPurchasing AgentReceptionistRecruiting SpecialistRepair TechnicianRepresentante de ventasReprésentant des Ventes (H/F)Sales CoachSeasonal AssociateSenior Client AdvocateSenior RepresentativeSenior SupervisorTeam MemberTraining ManagerTraining SupervisorcsrAdministrativo/a back officeAdministratorAgent (H/F)Agent de Vente Et de Service à la Clientèle (H/F)AgenteAgente de ventasAnalista de Recursos HumanosAnalista de Suporte TécnicoAssistant LeaderAssistente ComercialAuxiliar AdministrativoAuxiliar administrativo/aBusiness ConsultantBusiness SupportBusiness development managerCCRCSR1Claims AnalystClaims ProcessorClient Relations SpecialistCollection AgentComputer TechnicianConseiller de Vente (H/F)Corporate TrainerCredit ConsultantCredit RepresentativeCustomer ConsultantCustomer Service Account RepresentativeCustomer Solutions SpecialistDigital MarketerDirect Sales RepresentativeEjecutivo/a de ventasEngineerFacilities ManagerField CoordinatorFinancial SpecialistFirst Notice of Loss RepresentativeHealthcare SpecialistHelpdeskHuman Resources AssistantHuman Resources InternInformation SpecialistInsurance AdvisorInterviewerLead Generation SpecialistLimpieza y mantenimiento/aNetwork SpecialistOnboarding ManagerOperador de Call CenterPart-Time SeasonalPersonal AgentPharmacy SpecialistPrincipal Project ManagerProject ManagerProtection AgentRecruiting CoordinatorReporting AnalystResearch SpecialistRetail Sales AssociateRetail Sales Associate IISalespersonSecurity EngineerSenior Operations ManagerSenior Reporting AnalystService Delivery DirectorService TechnicianSocial Media SpecialistSupervisor/a de call centerSystem EngineerTax SpecialistTechnical ConsultantTechnical Support AnalystTelecommunications TechnicianTraineeTraining CoordinatorTécnico/a de soporteAccount RepresentativeAccount Resolution SpecialistAdministrative SupervisorAnalista de calidadAsistente de atención al clienteAssistant ManagerAtencion al cliente - ventasAtendente ReceptivoBankerBanking AssociateBenefits RepresentativeBusiness AnalystBusiness Development SpecialistCSRCSRIICall Center Team LeadCapacitador/aCashierClient AssociateClient ServicesCommunications ManagerCompliance OfficerComputer SpecialistConciergeCounselorCustomer Service Associate / CashierCustomer Service Claims Handler (H/F)Data AnalystDatabase AdministratorDigital ConsultantDirecteur des Opérations (H/F)Director of AnalyticsDirector of Information TechnologyEnrolled AgentExecutive Support OfficerField TechnicianFinance ManagerFinancial RepresentativeFinancial Systems AnalystFormateur (H/F)Fraud Prevention RepresentativeFront Desk AgentFront End AssociateGestionnaire Back Office (H/F)Gestor/a comercialGlobal ExpertGlobal Project ManagerHealth AdvocateHuman Resources AdvisorHuman Resources CoordinatorIndexerInformation Technology InternInsurance ProfessionalLead AssociateLiaisonLicensing ManagerLíder de EquipeMarketingMarketing ConsultantMarketing CoordinatorMarketing InternMobile Phone TechnicianModelOJTOffice AssistantOffice ManagerOperador de AtendimentoOperador de Telemarketing ReceptivoOperations AnalystOperations LeadOutbound Call Center RepresentativeOutside Sales RepresentativePersonal Banking ManagerPlannerProcess TechnicianProctorProducerProduct SpecialistProgram LeaderProject LeadReclutamiento y selecciónRecruitment ManagerRegistration SpecialistRevenue AnalystRisk AnalystSales AdvisorSales ExecutiveSales SpecialistSchedulerSellerSenior Business AnalystSenior Network EngineerSenior Quality SpecialistSenior Software EngineerSenior SpecialistSenior Support SpecialistSenior Technical WriterService AssociateService ConsultantService DispatcherService à la clientèleSite DirectorSite EngineerSite LeadSolution SpecialistSourcing ManagerStudent InternSupervisor OperacionalSupervisor de Call CenterSupervisor de TreinamentoSupervisor/a de ventasTax AnalystTax ConsultantTax PreparerTechnical SpecialistTecnico/a de servicioTelecommunications EngineerTemporary ProjectTraining AssistantTécnico/a en mantenimientoUSAA Deposit RepresentativeVentasVice PresidentVoice Engineer4) traineeAARP Medicare Complete All AreasACCOUNT EXPERTADVOCATE API MSRAT HOME REPAT&T INTERNET SERVICESAccess ManagerAccount estrategist for Google BrasilAccountantAccounting AdministratorAccounting SupervisorAccounts Payable ClerkAccounts Receivable ClerkActive Directory EngineerAddetto/a al customer serviceAdministrative CoordinatorAdvertising Sales RepresentativeAdvertising SpecialistAgency ManagerAgent de Prise de Rdv (H/F)Agent du Service aux Clients (H/F)Agente Universal HP LATAMAgente de reservacionesAgente ejecutivoAgente para Dish NetworkAgente tmkAgente trilingüeAgente y BackAjudanteAnalista ComercialAnalista FinanceiroAnalista de Atendimento JuniorAnalista de CréditoAnalista de Folha de PagamentoAnalista de FraudeAnalista de MarketingAnalista de PlanejamentoAnalista de ProcessosAnalista de QualidadeAnalista de Recursos Humanos SêniorAnalista de cuentasAnswering phones, troubleshootingApprenticeArmy IT ProfessionalAsistente bilingüeAsistente de reclutamiento y selecciónAssistant Administratif (H/F)Assistente AdministrativoAssistente de LogísticaAssisting membersAssociate TrainerAssosiateAtelkaAtendente de CobrançaAuditor de QualidadeAuto AppraiserAuxiliarAuxiliar FinanceiroAuxiliar de EnfermagemAuxiliar de Recrutamento e SeleçãoAuxiliar de Recursos HumanosBEST BUY HOME REPRESENTATIVEBOA Fraud BOA representativeBOA surgeBank of AmericaBankingBanking/wire transfersBenefit SpecialistBenefits AdministratorBenefits AnalystBenigno Aquino JrBest Buy/DirecTvBilingual (CSR) for SprintBilingual Call Center RepresentativeBilingual Customer repBilingual RepresentativeBilingual phone costomer serviceBilling AnalystBillingual RepresentativeBlue Cross Blue Shield Healthcare AdvocateBlueshield CABooking.comBusiness AssociateBusiness Development ManagerBuyerC.S.R.CCACCICDC RepresentativeCEMCNECOICOMCAST ACCTCRACRM// TemporaryCRSIII LHACRS\SupCS AgentCS FOR DISHCS assossiateCSC BILINGUALCSPCSR / TrainnerCSR BilingualCSR ICVS care Cainta, Rizal PHILIPPINESCaissier (H/F)CalidadCall AdvocateCall Centre AgentCall TakerCall centreCanadian leaderCar Sales ExecutiveCareer CoachCase CoordinatorCash ManagerCentraliste Béton (H/F)Certified Insurance ProfessionalCertified Pharmacy TechnicianCertified TrainerChargé de Recrutement (H/F)Charter Communications RepresentativeChat RepresentativeChat and Email RepresenttiveChat associate 1Chef des Ventes Et du Marketing (H/F)Chief Operating OfficerChief People OfficerChildcare ProviderClaims Claims AdvisorClaims AssociateClaims LeadClaims MSR Classroom TeacherCleanerClerkClient AdvocateClient DirectorClient ManagerClient Services ManagerClient Services SpecialistClosing ManagerCloud EngineerCollectorCommis (H/F)Commis aux Comptes Payables (H/F)Communications AssociateCommunity AssistantComplaint Resolution OfficerCompliance AuditorComptable (H/F)Conseiller en Vente au Détail (H/F)Conseiller service à la clientèleConsultant AgentConsultatConsultor de VendasConsumer Affairs RepresentativeConsumer RepresentativeContact Center EngineerContract ManagerContract RecruiterContract WorkerContractorCoordinador de Planeamiento GlobalCoordinador/a de gestión humanaCoordinadoraCoordinadora de FormaciónCorps MemberCostumer Serves deposits representativeCoustermer surviveCredit Application ProcessorCredit ManagerCrisis WorkerCrsCsrCsr bilingualCustCustodianCustomCustomer AdvovaceCustomer Engineer IICustomer Relations ManagerCustomer Relations RepresentativeCustomer RepersentiveCustomer Service AnalystCustomer Service Manager IICustomer Success ManagerCustomer satisfactioData ManagerData Warehouse EngineerDds discountDealerDemand ManagerDepartamento PessoalDepartment CoordinatorDepartment LeadDepartment ManagerDepartment SupervisorDepositsDeposits AdvocateDesarrollador/a de softwareDesignerDesktop Support 2Desktop Support IDevelopment DirectorDigital RetailDigital Voice RepresentativeDigital support representativeDirect Support ProfessionalDirector of Financial Planning and AnalysisDirector of OperationsDirector of ProcurementDirector of RecruitingDirector of TrainingDisaster Assistance Advocate (Contract)Diseñador/a gráficoDispatcherDomestic Wire rep/ DepositDon't have oneDon't want to say!Dr. DishDr.dish bilingüeDriverDépannage techniqueEMPLEADAESPECIALISTA EM ADWORDSESR RepresentativeEjecutivo/a de facturaciónElectrician AssistantEligibility SpecialistEmail and Chat SupportEmail chat RepresentativeEmmanuela DomchiEmpleadaEmpleada de comercioEmpleado/a generalEncargado/a de control de calidadEnrollment and Eligibility RepresentativeEntry Level Customer Service RepresentativeEntry Level Technical SupportEpecialistaEscalations DeskEspecialista em Atend.Ao cliente 1Especialista em AtendimnetoEspecialista em SegurosEspecialista em segurosEspecialista en Calidad (QA Specialist)EstagiárioExecutive Administrative AssistantExecutive AssistantFRONTLINE AGENTFacebookFacebook Ads ManagerFacilitatorFacilites SpecialistFacilities TechnicianFacilities manager/aFacility CoordinatorFacility SupervisorFerramenteiroField SupervisorFinance AssociateFinancial AdvisorFinancial Planning AnalystFinancial ProfessionalFitnessFlooring SpecialistFnolFnol repFordPass GuideForecasting ManagerFraudFraud InvestigatorFraud Prevention Representative IFraud RepresentativeFraud dept for ussaFraud prevention representativ' for Airbnb processFraud prevention representativeFront Desk ManagerFront LineFruad DepartmentG&AGEGESTORGLOBAL EXPERTGOSCGWFMGeneral CareGeneral ManagerGerenteGerente FinanceiroGestionnaire de Stock (H/F)Gestor GGCCGlobal Expert / DISHGlobal Expert, SlingGlobal Payroll ManagerGlobal Reservations OfficerGoogle Ads StrategistGreat LeadGruntHCSCHP SUPPORTHSDRHead of Global PricingHealth CoachHealth GeneralistHealth Insurance saHealth NetHealth and Wellness NavigatorHealthcare AssociateHelpdesk TechnicianHome Care NurseHuman Resources RepresentativeHyundai Blue Link RepresentativeI am a very hard worker and i believe in gettin the job done correctly andISR IIIT AnalystIT ApprenticeIT CoordinatorIT EngagementIT ManagerIT Project ManagerImaging ManagerIndependent AgentInformation Technology ManagerIngeniero proyectistaInstallerInsurance Benefit AdvocateInsurance ClerkInsurance ConsultantInsurance MSRInsurance VerifierInsurance advocateIntake RepresentativeIntake SpecialistInternational Account AdvisorIntuit Seasonal ProjectInventory Control SpecialistInvestigatorJefe de personalJefe de ventasJunior Customer Service RepresentativeJunior EngineerJunior Sales RepresentativeKey Account Manager (m/w/d)Language SpecialistLead AssistLead InstallerLead RepresentativeLead SupervisorLead TechnicianLead TrainerLearning and Development ManagerLiceLicensed Healthcare AdvisorLicensed Healthcare AdvocateLicensed in 14 states to sell health coverageLine LeadLoan SpecialistLogistaLogitech Circle SupportLogitech Techincal SupportLong Distance RepresentativeLorain OhioLoyalty agentM&RMSASMSR IMSR USAA ProjectMSR-DEPOSITS/COMPLEXMachinistMailroom ClerkMaintenance PersonManager de Workforce PlanningManaging DirectorManual lathes machine and milling machineMarketing Communications ManagerMarketing RepresentativeMarketing managerMaterial CoordinatorMedical RepresentativeMedical SpecialistMedicare & Commercial & Goverment Medical Account AdvocateMedicare AdvocateMedicare and Retirement AdvocateMejor anónimoMember AuthenticationMentorMercadotecniaMerchandise Flow Team MemberMesa de controlMonitorMonitoring SpecialistMorgan StanleyMorgan Stanley Service ProfessionalMoundsville, WVMsrMultimedia SpecialistMy Life AdvisorNANaNetwork Operations TechnicianNever startedNone yetNot providedNot sure what i was calledNot-Telling-YouNurseNursing AssistantO.J.TOJT TraineeOSROccupational Health NurseOffice AdministratorOn The Job TrainingOn the Job Training (OJT)Online ConsultantOnsite ITOperadorOperador de Telemarketing AtivoOperador de Telemarketing Ativo e ReceptivoOperational ManagerOperaçãoOprational Head & BDOptical AssistantOptum Rx RepresentativeOrder ManagerOrderEntryOrganisatrice de défilé de modePackagerParticipantPartnerPasantía como agentePatient AdvocatePatient Care CoordinatorPatient Services RepresentativePayroll SupervisorPerformerPharmacy Technician IIIPhone BankerPhone personPlan ManagerPost supportPrefer not to sayPricing AnalystPricing ManagerPrimary SupportPrincipal ConsultantPrinterPrior Authorization SpecialistProblem SolverProduct ExpertProduct ManagerProductionProduction AssemblerProduction AssistantProduction ManagerProgram CoordinatorProgram ManagerProject AdministratorProject CoordinatorPromoterProtection SpecialistPrzedstawiciel handlowy (m/k)Préposé au service à la clientèlePuesta en Marcha PEMQuality Assurance AuditorQuality Assurance TechnicianQuality ChampionQuicken SupportREPREPRESENTATIVE AGENTRecepcionistaReclutador/a de campoRecovery SpecialistReferral SpecialistReporterRepresentative, LicensedReprésentant Commercial (H/F)Représentante des ventes au service à la clientèleReprésentante service à la clientèleReservationistResponsable Service Clients (H/F)Responsable de servicioRetention RepresentativeRetention SpecialistRf EngineerRisk ManagerRogers Wireless EmployeeSAP ConsultantSCASM City Iloilo, Benigno, Jr. AvenenueSOPORTE TECNICO BILINGÜESUPERVISEURSales EngineerSales LeadSales ProfessionalSears OnlineSeasonal AccountSeasonal FEMA advocateSeasonal Primary SupportSecretario/a ejecutivo/a bilingüeSecretárioSecrétaire de Direction (H/F)Security GuardSenior AnalystSenior ArchitectSenior Art DirectorSenior Case WorkerSenior Communication SpecialistSenior Compensation AnalystSenior ConsultantSenior Customer AdvocateSenior Data AnalystSenior Database AdministratorSenior Department SecretarySenior Executive AssistantSenior Fraud AnalystSenior Help Desk AnalystSenior Human Resources ManagerSenior IT ManagerSenior Instructional DesignerSenior InstructorSenior MarketerSenior Network AdministratorSenior Personal BankerSenior Procurement SpecialistSenior Product Development EngineerSenior Program OfficerSenior Program SpecialistSenior Purchasing AgentSenior Quality AnalystSenior Quality Assurance EngineerSenior RecruiterSenior Repair TechnicianSenior Sales ManagerSenior Sales RepresentativeSenior SchedulerSenior Service AssociateSenior Social Media SpecialistSenior Solution ArchitectSenior System EngineerSenior Talent Acquisition SpecialistSenior Tax SpecialistSenior TechnicianSenior manager/aSenior payroll specialistServer EngineerService AdvisorService CoordinatorService EngineerService ManagerService ProfessionalService delivery manager/aService à la ClientèleShipperShipping and Receiving ClerkSite AdministratorSite CoordinatorSite SupervisorSocial and Health Program ConsultantSoftware ArchitectSoy honesto-responsable-puntual-lealSpecial AgentSpecialist Tours ManagerSpecialize Cervice AgentSr representativeStagiaire (H/F)Stagiaire Marketing (H/F)Strategy ManagerSueprvisor Dish NetworkSupervisor de AtendimentoSupervisor de ProcessosSupervisor/a de control de calidadSupervisor/a de producciónSupervisor/a de servicioSupervisão de Operação SeniorSupport AnalystSupport Services ClerkSupport TechnicicanSupportmedarbetareSurgical TechnicianSwitchboard OperatorSystem ProgrammerSystems AdministratorT-MobileT2 leadTECH1 SUPPORT TELECOMMUTETEM LEADTMobile MDRTake calls assist the membersTax AdvisorTeam LeaserTechnical Account ManagerTechnical AdvisorTechnical LeadTechnical Project ManagerTechnical SupervisorTechnical Support AdvisorTechnical Support EngineerTechnical Support SupervisorTechnical TrainerTechnicien (H/F)Technicien Qualité (H/F)Technicien de Maintenance (H/F)Technology AnalystTele RepresentativeTeleatendimentoTelecommunications OperatorTelecomunicacionesTeleoperdorTelephone GruntTelesales videotronTeletech S.A. de C.VTelevendedor/aThe supportTiempo laboradoTier 2 specialized servicesTier 3 SupportTop EspecialistaTower HandTraductor/aTrainingTraining SpecialistTravel AgentTravel ConsultantTruck DriverTrusteeTseTurbo TaxTutorTécnicoTécnico de Help DeskTécnico/a en computaciónTéléphoniste (H/F)USAA Complex DepositsUSAA Credit Card ServicingUSAA Deposits MSRUSAA Fraud Department MSASUSAA ProjectUSAA RepUSAA RepresentiveUSAA representativeUnited HealthcareUnited Healthcare AdvocateUsaaUsaa repVCSVendedorVendedor/aVendedor/a de serviciosVendorVeterinary ReceptionistVice President of Information TechnologyVice President of OperationsWFHWarehouse WorkerWebsite SupportWeekend SupervisorWork from home RepWorks ManagerWriter/Editoradt loyalty departmentagentagent especialistassintente de Marketingat homebcbsmncertified techcostumer care agentcrscscsg 1csr1 bilinguecustomer serivcecutomer servicedebit card fraudentrenadorespecialista en cuentas de lealtadformatiquehealthcare workeri tryed 2 separate timesits oklicensed representativemsrmy best buy elite plus repnetwork adminnoneoccupéreprensentante venterepresentante bilingueservice a la clientele pour Fidoservise campionsolutionsspecialist servicestech reptechical supporttelefonistawho knows
Tous les lieuxAmherst, NSBathurst, NBBelfast, PEBrampton, ONCharlottetown, PECornwall, ONDartmouth, NSEdmonton, ABEnterprise, NBFairview, ABFredericton, NBGlace Bay, NSGreater Sudbury, ONHalifax, NSKamloops, BCKanata, ONLondon, ONMiramichi, NBMoncton, NBMontréal, QCMontréal-Est, QCMount Pearl, NLNational Capital Region, ONNorth Bay, ONOakwood, ONOnaping, ONOrillia, ONOttawa, ONPrince George, BCQuebec City, QCRenfrew, ONRichelieu, QCRobinsons, NLSaint-Antoine, NBSaint-Jean-sur-Richelieu, QCSaint-Jérôme, QCSaint John, NBSarnia, ONSherbrooke, QCSt. John's, NLTimmins, ONToronto, ONTrenton, ONVancouver, BCVaudreuil-Dorion, QCWilliams Lake, BCWinnipeg, MBDubaiSharjahBuenos Aires, Buenos AiresChacabuco, Buenos AiresRosario, Santa FeSan Nicolás de los Arroyos, Buenos AiresVicente López, Buenos AiresLaguna NSWMelbourne City Centre VICMelbourne VICMoe VICPenguin TASPennant Hills NSWSt Leonards NSWSydney Eastern Suburbs NSWSydney Northern Suburbs NSWSydney NSWChittagongHeistopden-Berg WiekevorstSofiaAlphaville, SPBarueri, SPBatatais, SPEmbu das Artes, SPGuarulhos, SPOsasco, SPRio de Janeiro, RJSanto Amaro, SPSão Luís, MASão Paulo, SPSchroeder, SCVitória, ESZona Central de São Paulo, SPZona Sul de São Paulo, SPCalle Blancos, Provincia de San JoséSan José, Provincia de San JoséالقاهرةBarcelona, Barcelona provinciaLeón, León provinciaMadrid, Madrid provinciaOviedo, Asturias provinciaPola de Siero, Asturias provinciaSanta Cruz de Tenerife, Santa Cruz de Tenerife provinciaSevilla, Sevilla provinciaToledo, Toledo provinciaValencia, Valencia provinciaAngers (49)Appelle (81)Carvin (62)Chantepie (35)Dijon (21)Laval (53)Levallois-Perret (92)Mercurol (26)Paris (75)Saint-Antoine-de-Breuilh (24)Toulaud (07)Vendôme (41)BelfastEnfieldGlasgowLeedsLeicesterLondonManchesterNewcastle upon TyneWest LondonAccraΑθήναDublin, County DublinAhmedabad, GujaratBengaluru, KarnatakaChennai, Tamil NaduDelhi, DelhiGurgaon, HaryanaHyderabad, TelanganaKolkata, West BengalNew Delhi, DelhiNone, PiemonteKingstonÁlvaro Obregón, CDMXColonia Centro Histórico, CDMXCuauhtémoc, CDMXGuadalajara, Jal.Guanajuato, Gto.León, Gto.Loreto, Zac.Miguel Hidalgo, CDMXNaucalpan, Méx.San Pedro Garza García, N. L.Tlajomulco, Jal.Tlaquepaque, Jal.Zapopan, Jal.BestAuckland City, AucklandNewmarket, AucklandAlabangAngelesAntipoloBacolodBacoorBatangas CityCaintaCaloocanCavite CityCebu CityCubaoDumagueteEastwood CityFort BonifacioIloilo CityLipaMakatiMandaluyongMandaueManilaMexicoMuntinlupaParañaquePasayPasigQuezon CitySan FernandoSanta Rosa CityTaguigTanjayKarachiLahoreRawalpindiWah CantonmentKraków, małopolskieRiyadhPioneerİstanbulSideAbbeville, GAAkron, OHAlamogordo, NMAlbuquerque, NMAllen Park, MIAlpharetta, GAAmericus, GAAmherst, OHAnawalt, WVAnderson, SCApopka, FLArena, WIAsheville, NCAthens, TXAtlanta, GAAugusta, GAAurora, COAustin, TXBainbridge, GABaton Rouge, LABayonne, NJBeaufort, SCBeaumont, TXBeaverton, ORBelfast, MEBell, CABelleville, ILBenton, ARBenton, MOBernalillo, NMBessemer, ALBethlehem, GABill, WYBirmingham, ALBlasdell, NYBolingbrook, ILBossier City, LABoston, MABoulder, COBrandon, FLBreaux Bridge, LABremerton, WABrevard, NCBristol, INBrownsville, TXBrunswick, GABuffalo, NYBurbank, CABurbank, ILBurlington, MACabot, ARCamp Verde, AZCandler, NCCañon City, COCape Coral, FLCardale, PACarthage, NCCentennial, COCenter, TXCentralia, WAChandler, AZChapel Hill, NCCharleston, SCCharlotte, NCChicago, ILChillicothe, MOCincinnati, OHClark, NJClarksville, TNClearwater, FLCleveland, OHClinton, SCCocoa, FLColdwater, MSColorado Springs, COColumbia, KYColumbia, MDColumbia, SCColumbia Falls, MTColumbus, GAColumbus, MSColumbus, OHConcord, NCConway, SCCorpus Christi, TXCorsicana, TXCovington, GACrowley, TXCroydon, PACumming, GADacula, GADallas, TXDavenport, IADayton, OHDaytona Beach, FLDearborn, MIDeBary, FLDecatur, ALDecatur, GADeerfield Beach, FLDeLand, FLDeltona, FLDenver, CODetroit, MIDISH, TXDublin, CADuluth, GADuluth, MNDunn, NCDurham, NCEastover, SCEastpointe, MIEau Claire, WIElizabeth City, NCElkhorn City, KYElmhurst, NYEl Paso, TXElyria, OHEmporia, KSEnfield, CTEnglewood, COEnglewood, NJEnnis, TXEuclid, OHEustis, FLEvans, COEvergreen, COFairfield, ALFairfield, CAFayetteville, ARFayetteville, NCFenton, MIFlorence, SCFoley, ALForked River, NJForsyth, GAFort Collins, COFort Drum, NYFort Leonard Wood, MOFort Pierce, FLFort Walton Beach, FLFort Worth, TXFountain Valley, CAFredericksburg, VAGainesville, FLGallatin, TNGarner, NCGaston, SCGate City, VAGibsonton, FLGillette, WYGlen Burnie, MDGlendale, AZGonzales, LAGowen, MIGrand Haven, MIGrand Junction, COGreat Falls, MTGreeley, COGreen, OHGreen Bay, WIGreenfield, WIGreensboro, NCGreenville, NCGreenville, SCGreenwood, SCGroveland, FLGulfport, MSHaddonfield, NJHalifax, MAHallandale Beach, FLHampton, VAHarlingen, TXHarvest, ALHenderson, NCHickory Grove, SCHigh Point, NCHilliard, FLHillsboro, OHHinesville, GAHoliday, FLHollywood, CAHome, PAHomer, GAHomestead, FLHomestead, PAHopkinsville, KYHot Springs, ARHoughton, MIHouston, TXHuntington, WVHuntsville, ALHutto, TXIllinois City, ILIndependence, MOIndianapolis, INInglewood, CAInverness, FLJackson, MIJackson, MSJacksonville, ALJacksonville, ARJacksonville, FLJeffersonville, INJonesboro, ARJunction, TXKalispell, MTKannapolis, NCKansas City, KSKansas City, MOKennesaw, GAKilleen, TXKingsland, GAKings Mountain, NCKissimmee, FLKnox, INLadson, SCLaFayette, GALafayette, INLaGrange, GALaguna, CALake City, FLLas Vegas, NVLawrenceville, GALeesburg, FLLewistown, PALexington, KYLexington, SCLibby, MTLincolnton, GALindenwold, NJLithonia, GALittle Rock, ARLivingston, TXLodi, CALone Tree, COLong, OKLong Beach, MSLorain, OHLos Angeles, CALos Lunas, NMLouisburg, NCLouisville, GALouisville, KYLubbock, TXLucedale, MSMacon, GAManila, ARMansfield, OHMarietta, GAMarietta, OHMarquette, MIMarshfield, MOMaurice, LAMcAllen, TXMcDonough, GAMelbourne, FLMemphis, TNMena, ARMenominee, MIMesa, AZMexico, MEMexico, MOMexico Beach, FLMiami, FLMidfield, ALMilton, FLMilwaukee, WIMinneapolis, MNMira Mesa, CAMissouri City, TXMobile, ALMontgomery, ALMonticello, ARMontreal, WIMorgantown, WVMorrilton, ARMoundsville, WVNacogdoches, TXNashville, TNNewark, DENewport News, VANew Port Richey, FLNew York, NYNiagara Falls, NYNickelsville, VANixa, MONorfolk, VANorth Hollywood, CANorth Little Rock, ARNorth Myrtle Beach, SCNorth Platte, NENorth York, PAOak Grove, KYOak Ridge, TNOcala, FLOcean Springs, MSOklahoma City, OKOmaha, NEOntario, CAOpelika, ALOrlando, FLOverland Park, KSPacific, MOPaducah, KYPalm Bay, FLPalm Harbor, FLPark, KSPayson, AZPeachtree City, GAPearl, MSPelham, ALPensacola, FLPharr, TXPhenix City, ALPhiladelphia, PAPhoenix, AZPine Bluff, ARPioneer, OHPitcairn, PAPittsburgh, PAPlano, TXPocatello, IDPompano Beach, FLPortland, MEPort Orange, FLPort Saint Lucie, FLPoulsbo, WAPrairieville, LARaleigh, NCRemoteReno, NVRenton, WARichardson, TXRichmond, TXRichmond, VARiverdale, GARoanoke, TXRobersonville, NCRobinson, TXRochester, NYRock Hill, SCRockledge, FLRocky Mount, NCRocky Mount, VARome, GASacramento, CASaint Petersburg, FLSalem, NCSalisbury, NCSan Antonio, TXSan Diego, CASandy, UTSandy Springs, GASan Fernando, CASanford, NCSan Marcos, TXSan Pedro, CASavannah, GASeattle, WASherman Oaks, CASherwood, ARSiler City, NCSlidell, LASouth Bend, INSparks, NVSparta, ILSpartanburg, SCSpringfield, ILSpringfield, MASpringfield, MOSpringfield, OHSpringfield, VASpring Hill, FLSt. Louis, MOSterling, COStockton, CAStone Mountain, GAStreet, MDSuffolk, VASugar Land, TXSulphur Springs, TXSummerville, SCSumter, SCSwords Creek, VATampa, FLTecumseh, MITega Cay, SCTempe, AZTempe Junction, AZTemple, TXTerrell, TXTexas City, TXThe Woodlands, TXThornton, COThousand Oaks, CATifton, GATinton Falls, NJTopeka, KSTownship of Brick, NJTroy, MITucson, AZTulsa, OKTuskegee, ALUnion City, CAUniontown, PAValdosta, GAValencia, CAVan, TXVandalia, OHVan Nuys, CAVero Beach, FLVincennes, INVirginia Beach, VAWake Forest, NCWarner Robins, GAWarren, MIWashington, DCWaterbury, CTWater Valley, MSWaynesboro, VAWeber City, VAWebster, TXWellsville, NYWestlake, LAWestlake, OHWestminster, MDWeston, FLWest Palm Beach, FLWhat Cheer, IAWheeling, WVWilliamston, NCWilmington, NCWilson, NCWinston-Salem, NCWorthington, KYZachary, LABrooklyn, GautengCape Town, Western CapeDurban, KwaZulu-NatalPretoria, Gauteng

Avis généraux sur l'entreprise TTEC

1,0
Customer Service Representative | Montréal, QC | 16 août 2019
The training program was terrible and some of the supervisors don't even care about you
TTEC Montreal; Some of the supervisors aren't even doing their jobs properly but they are looked up as gods to some people. While other people think they are backstabbing fakes. They don't care if you're new and still learning - they'll fire you if they think you're not doing your job properly, without any chance to improve. They don't give you warnings - they just fire you. The training program they have is bull because you barely learn anything from it. And you're expected to be perfect when in Integration or when on the floor. You barely get any money - $12.50 an hour, for a job that isn't even enjoyable and is stressful. Then you have the "coaching" meetings. Which is basically their way of telling you what you're doing "wrong" (in their opinion) or to tell you off on things. Including the stupidest things there is. The classrooms that you train in are never cleaned. The environment should be more clean, dusted, mopped, swept - but it is NOT. There's no sanitizers. The bathroom is sometimes clogged up and the flush on the toilet is leaking in some of them. The computers don't work and they crash even during the CALLS. Putting the customers back in the queue, frustrated or angry - and then another agent will have to deal with that. You don't have a computer you're assigned to. You have way too many accounts and usernames you have to memorize. The programs used during training teach you absolutely NOTHING about the actual job and what you'll actually BE doing
2,0
Healthcare Customer Service Representative | Sarnia, ON | 25 févr. 2018
Questionable environment, poor training, and the quality of the computers are laughable.
If your looking for a job at the bottom of the barrel where you have no other options, that's about the only reason to work here. I do hope the other sites are not as bad as the sarnia site. Your lucky if 3/4 of the computers in each row work properly. The software used is so glitchy and slow. The computers are so old that they are likely purchased from previous companies as they upgraded their systems. I know that they claim "State of the art training" however, the training is laughable. When I was going through the training, the training environments were always going down. They did not have enough training environments for the entire training class and when there were multiple training classes, everyone had to share the training environments. That meant that half the time you were getting kicked out as others logged in. The training did not prepare you for the floor. By the time the training was done and you were on the floor, you were pretty well winging it. The support was sad. Most of those chosen were favored among the management but not due to skill or knowledge. Advancement that they claim? I hope you smoke otherwise advancement will not likely come. Its not based on your work but who you know and socialize with. The management, you may find a small handful may have an idea of what is going on but most of them would have to open the window to see that it was raining because unless it hits them in the face, they wouldn't even notice it was. They lack knowled
Points positifsthey are likely to re-hire you when your in between jobs
Points négatifsComputer hardware/software, most of the management team, the environment is depressing, and its high stress for low pay.
1,0
Customer Service Representative | Remote | 17 janv. 2022
Alot of talk and limiting!
Easy interview. Long process to submit information to which when they called my refferals and wanted sensitive information on their business which was a red flag. Training was good, very detailed however a key feature of training is to listen to live calls frequently, didn't happen. Jumped into nesting where support was there yet we had the uneasyness of doing the calls as we didn't have enough ideas as to how they would be. As well we were to have 30meetings during nesting my wave was lucky to have 7 and it was said they didn't have the meetings due to high calls? Once we hit production time yet another change: we were so used to decent support help and now being shoved into 15-25min sometimes more wait for help. Also alot of the calls relate to things we never covered in training which added more stress. As well the Supervisor not only focuses on taking sup calls and doing call backs but they have to manage taking up regular support chats which is over demanding for them and hence why things get backed up. As well they are now teaching the new agents if you can't deal with the call then someone will take it over for you..... My biggest peeve when you share what is holding the company back, explain how it can be corrected it's looked at as negative and given a misconduct warning. They may have this great system to run things on but they do not back agents, they make as feel like a number. They value quantity over quality big time. Was a waste of my time and many years of exp
Points positifsDecent pay and hours
Points négatifsLong days, more calls, sales, not balanced
5,0
Human Resources Generalist | Orillia, ON | 25 janv. 2019
Well balanced healthy and safe work environment
During my time at Teletech, I was employed as an HR Generalist however, after joining the company, I realized I was the lead in the department. I was responsible for overseeing approx. 500 employees in a Call Centre. This type of industry proves to show a high turnover rate as well as absenteeism. One of my initiatives was to determine the reason for the high turnover. After a month of evaluating the performance of the Team Leaders, I was able to determine that our Team Leaders were terribly disengaged, therefore not demonstrating value towards their employees. As a result of my observations, I wrote a program on Leadership training. This course contained relevant information surrounding excellent leadership skills, how to show value and respect towards your employees etc. The team of leaders ( 17 in total) clearly enjoyed the training program and applied their new skills to their employees. Feedback started flowing into the HR department regarding the treatment and attention being demonstrated towards the employees. The end result showed an improvement in attendance, performance and reduced turnover. Unfortunately, near the end of my employment, an announcement was made that the contract had been pulled and there would be a mass layoff. Myself along with the Director of Operations took the lead in preparing the necessary documentation to deliver and announce to the team. The layoff was a working notice period of three months. Absenteeism was on the rise again,
Points positifsDiverse Workforce
Points négatifsMass Layoff
1,0
Customer Service Representative | Fredericton, NB | 22 mars 2013
Only under absolute desperation
I have not read all the negative complaints but without even reading them, you can garuntee what they are saying is right. The positive reviews are highly unlikely. Problems will start from hr when you start. The majority of the information are lies to get you in. They don't tell you so much (many people were not even given interviews and just told to show up at a certain time for training and had no idea what had happened). After that you are out through a mind numbing training in which the trainers will tell you most of what you learn is worthless because you will learn everything on the floor. I won't go into details about everything wrong with this company because I could literally write a book. What I will say is management is disorganized and poor quality. Rules change on a daily basis and something you do on one day a supervisor is fine with and could get you fired from another supervisor on another day. You have to be there a minimum of 15 minutes unpaid before your shift and some times asked to stay late for unpaid coaching. Computer problems cause numerous pay issues that you need to constantly keep track of (but with no paper or way of recording your times allowed on the floor, you end up losing hours per pay). If you do make requests, don't expect them to be looked into (especially if your problem is an hr problem because I am sure the only thing she is paid for is bringing in new people through the atelka revolving door). Bad company. Terrible policies. Lazy mana
Points positifsit pays most of what you worked, some times
Points négatifseverything else.
2,0
Customer Service Representative | Montréal, QC | 31 août 2015
Great Coworkers, Awful Management
Here you'll meet some really nice and cool people who won't hesitate to help you if you have questions. They really show me what team spirit means. The job itself is challenging and you can learn something new everyday. However, the management is pretty awful. We hardly feel appreciated. Staff turnover is extremely high. The team leaders are cool, but the higher-ups don't really care about us. The training isn't particularly helpful due to the lack of support from the client company. We didn't have access to one of the most important tools until we actually got on the floor. We all learned on the fly. We had to. The worst aspect is the schedule. When we were hired, we were told that at least we would have either Saturday or Sunday off every week. LIES. Never had a weekend off during the months on the floor. They were supposed to put up our schedules two weeks in advance. In reality, they are only able to post our schedules on time maybe half of the times. And they'll change your schedule last minute without notifying you, and expect you to follow the new one. Even if the schedules stay unchanged, you most likely won't have two days off in a row and you won't have the same days off every week. Shift trades are possible, but for some reason it takes them forever to complete, whereas I've seen it done in 10 minutes if you push a little. Proves that management is lazy and doesn't really care. Decent place to get some money to pay the bills. Not for long term work.
Points positifsGreat atmosphere
Points négatifsAbysmal scheduling
1,0
Customer Service Representative | Cornwall, ON | 12 oct. 2016
Toxic Management Team that leaks their stupidity into every corner of the organization
The only good thing about this job is the other you people you work with; that does not include the administration and management. Management and administration at atelka is some of the most shady and underhanded i have seen anywhere...worst than walmart. Management does not work with people's schedule in anyway shape or form; the management team don their friends with special privileges and better shifts. People who deserve to be promoted do not get promoted, again, it is only the friends of management. When there is an error in scheduling, rather than trying to make it right, management says thats nice its your problem now. The best thing is when you were told something and then management and admin keep passing you around saying its not there responsibility then after a month they completely close ranks and pretend things were never said. The salary is substandard (lets be real its minimum wage). The shifts are rather long: ten and a half hours at times. There are predetermined breaks and they will schedule you to go for your break like an hour and a half and then make you wait 4 hours for lunch: ABSOLUTELY RIDICULOUS. At the end of the day, companies use atelka so they can get cheap customer service work and not have to pay someone else an actually decent wage. Atelka is in the business of taking advantage of people and its sad but there is a market for that it would seem.
Points positifsNone
Points négatifsToo many to list.
4,0
Customer Service Representative | Montréal, QC | 25 oct. 2015
Productive and fun place to work at
I worked with Atelka assisting customers on behalf of Rogers wireless. Every day i would come in and log in to my station and assist customer with their issues such as, billing, issues with their device (phones), or the on-line site along with making sales at the end of every conversation. I learned all the basics in the company about customer service and sales, being able to assist an irate customer and assist him until the issue was resolved without having to escalate the customer to a manager, and also to make sales like new accounts or new devices. The environment was great, all the co-workers were friendly at all times including the managers on the floor which were a huge help in case any issue appeared with a customer or a customer´s account. The hardest part about the job was the workload and the equipment we used, we were a customer service team but as time passed the company shut down many of the other department and passed their work to us and did not raise the pay for the position even though the workload was 3 times higher than when we started. The computer we used were outdated and often froze in the middle of a conversation with the customer, this did not help with the work we had to do on a daily basis. The most enjoyable part of the job was coming in every day to a great environment with the co-workers, everyone helped each other when needed.
Points positifsGreat Management
Points négatifsOld equipment
3,0
Customer Service Representative | Sarnia, ON | 4 févr. 2018
not bad work
I worked at atelka last year and un fortunatly i had unforeseen family circumstances appear which i had to ask for time off, i took a few days and went to vist family and after a day i logged into my schedule online and noticed i was getting marked no show, i called to explain and was told it was beig taken care of but it just happened again. I then discussed with a couple managers if i can take a nother week off and was told that was understandable, i was passed my probation period and it was an emergency so no one made it seem like it was an issue. When i finally got back home i checked my mail and it was dated for that day that i was reading it saying that if i wasnt at work that day i would be fired, i went in to talk to huan resources and was told if i resigned i could reapply in the future and be accepted back no problem. A few months later i did so but i could not hear back i was calling and leaving messages and by time i heard back from the recruitment agent they told me that headquaters in quebec was just reapproving me thenthey would call me and inform me of my date that i can come back to work, however it is a year later and i still have not heard anything back. I am hoping now since it is ttec that it will be under new advisement and i could get more information as to what happened and possibly get a position back.
Points positifsgood customers fun atmosphere
Points négatifsno communication
3,0
Customer Service Representative | Sarnia, ON | 15 nov. 2017
An average job but difficult for those without the right mindset
Due to Atelka in Sarnia being bought by another company at the time i started, the rules and regulations are always in flux. The job isnt difficult but it can be very frustrating and stress inducing. You are on the phones for 8 hours a day usually dealing with very angry customers that you want to help but are unable to in many situations. Some of the expectations of the employer is unrealistic and many of the perks are not explained or easy to understand. Because of this many agents do not last very long and those that do stay ultimately do not enjoy their jobs. System issues are a constant threat, Changes in plans and deals cause confusion, and sometimes you are stonewalled when trying to find solutions to problems. However, the pay is good, you get commission on sales as well, and the job does have benefits and even employee discounts. you get 2 weeks paid vacation per year (Though you have to have worked and entire year to recieve pay for them) And if you want full time it is always available You cannot get part time unless you are a student, and the hours are not flexible at all. you get what they put you on, whether it works for you or not. Trading shifts is a nightmare and the scheduling system is terrible. Over all, if you can deal with the negatives, the perks are worth it.
5,0
| Morgantown, WV | 22 juill. 2014
Great Place To Work
Hello everyone,my name is Aazzee and I first want to start off by saying that I cannot believe at times that a job as great as this one exists on this earth.Teletech is by far the best job and company I have ever worked for.No other job compares.This job is definitely taking for granted and under-appreciated by many of people that no longer work here,so I am delighted to say nothing but magnificent things about Teletech since I honestly have nothing negative to say about the place.I do realize that everything I just stated was an opinion so let me go ahead and state some facts about Teletech.Teletech is one of the most flexible jobs you will ever come across,I've seen people work as low as 15 hours a week to as high as 59 hours in a week(depending on if they have overtime available-which they do majority of the time).You also can choose the days of the week that you want to work and set the hours of the week that you want to work as well.For example,if you work 30 hours a week such as myself,you can split that up into three 10 and a half hour shifts and have 4 days off or two 10 and a half our shifts and two 5 hour shifts and have 3 days off or five 6 hour shifts and have 2 days off.Whatever is suitable for you and fits your needs,Teletech will do their very best to accommodate you.They also offer the ability to flex your schedule.For example,if you work 30 hours a week and you normally work those hours on Monday,Tuesday,and Wednesday but for some reason your not able to make
Points positifsEverything!
Points négatifsNo Cons
3,0
Customer Service Representative | Greeley, CO | 19 mars 2021
Training makes you consider jumping into the nearest lake instead of being there
Not as bad as some other call centers around NOCO, but it is still JUST a call center and the last resource when you need a job fast that will pretty much hire anyone. Pay is ok for that sort of work, and it is better than ending up flipping burgers, or waiting tables, or, not being able to pay your bills. Good place for young people to have their first professional "grown-up" job and learn customer service skills, and how to do a job that requires learning how to engage and speak to people, which can carry into other positions in life. It sounds good when you say you work for USAA, but in reality you have no connection to USAA at all. The three stars come from the above factors. If I had to base on the experience below, it would be one star. With all that said, training isn't just useless, it makes every nerve stand on edge because of utterly pointless and totally off the mark it is! I spent most of the time being beyond irritated, ready to get up and walk off. Instead of learning anything about your job, or software and tools you'll be using to navigate for your members, you hear about vague missions, and values, watch silly outdated videos, and get shown a PowerPoint with random military pictures. After that, you get asked irrelevant questions such as, "When you think of military, what comes to mind?" Who cares what comes to mind, we aren't in the military? From there, you have to answer absurd questionnaires about your personal life, totally inapplicable to you
Points positifsJob anyone can get. Long breaks. Part-time hours. Better than digging ditches or churning butter
Points négatifsThe trainer. Training. Class starting at 6am. Oh, the trainer. Did I mention that?
1,0
Team Leader | Duluth, GA | 1 févr. 2020
The truth about ttec duluth
I am not a disgruntled employee. I work here and I don't plan on leaving anytime soon. BUT this is by far the worst job for anybody to have. Duluth ga ttech is a mess. I don't know how the other states are. This is the most disfucntional private prison you could imagine . And I'm a TL and prison ward at the same time. On one hand, the inmates are running the prison. Agent can pretty much do whatever they want, come to work when ever they want, and talk to team leads however they want. Anyone can be hired off the streets, and it's almost impossible to get fired. "No attrition is good attrition". We as TLs are suppose to threaten them with final warnings all day, but then give them unlimited extended final warnings so that we never actually fire anybody. We are suppose to make them feel bad about pretty much everything but so it in a way that gets buy . It's like a pimp telling you that you ain't nothin, and then telling you , You know I love you right. Or I do this because I care about you. The agents should leave but they also have figured out that , they ain't gonna get fired, and if they do , they already have another job lined up because that's what they been doing all those days they didn't come to work. Interviewing. And while it's true that this job starts at 19 per hour at a call center, it's really not good money in Atlanta. So the agents don't care cause it's not enough money to out up with the B's, but enough that they will stay until they are ready to jump ship. Pl
1,0
Customer Service Representative | Remote | 15 avr. 2020
The SBA program was a hot messss! LAY OFFS
Ladies and gentleman grab your popcorn. You are now about to taken through the HORRENDOUS AND GRUESOME experience of what and how Ttec treated their workers on the SBA project work at home which lasted 2 WEEKS 1. They notified 1,500 people through their emails on a Saturday Night that they had no other day to interview but on a SUNDAY AFTERNOON. 2. "TRAINING" started MONDAY and it was only 1 DAY. 3. MONDAY was filled with so much confusion, agony & chaos. One of the "trainers" had a very nasty attitude. She was from the brick and mortar part of Ttec. It was very obvious she got on by who she knew, because the criteria couldn't been due to her skill sets, character or hard-work. She treated the 40+ people in the zoom class like children. The other trainer was nice, but the other one was a very poor selection. 4. All "TRAINING" consist of was a manual PDF guide of getting a username and password of the client's phone system. After that everything really went down hill. We downloaded more PDF guides of the SBA scripts and information. We took a "test call" just to see if our headset was working AND THAT WAS IT! WE WENT STRAIGHT TO CALLS. 5. WE HAD NO LUNCH BREAK. THAT IS ILLEGAL.THIS WHY THEY STAY BEING SUED. WHEN LUNCH WAS BEING MENTIONED, THEY IGNORED THE QUESTION. OUR TRAINING STARTED AT 12:00 PM EST TO 8:30 PM. WE took one break at 2:00 pm and after that, they kept putting us in all these different zoom rooms with different trainers/facilitators who didn'
Points positifsthe calls were easy
Points négatifslook at the review
3,0
Customer Service Representative | Kalispell, MT | 3 mai 2017
A good job in a stressful environment
It's my thought that working as a customer service rep at TeleTech is not a bad job- not at all. The pay is good, benefits are great, and as customer service, you're helping anyone your client provides for. As far as I'm concerned, that's great. But while the job itself is fine and good, the environment around it is stifling and high-strung. While the center I worked at has changed it's performance guidelines, for the 8 months I worked at TeleTech all agents were held to extremely strict metrics of customer satisfaction and call time. Although you were not necessarily fired if you were in a lower bracket as far as I know, bonus and promotion opportunities were all but gated off except to those that were in the first or second quartiles of performance. The amount of time you were expected in a single call was ludicrous at just under 300 seconds. While this goal is suitable for people asking just for a simple account check up or change, calls can regularly tip over that 5 minute limit if they have more than one concern or their account is compromised. As someone who got a large volume of these types of calls, my call times were regularly into the 400s. Additionally, the calls themselves were very rarely hospitable. That would be fine for me; I was not very interested in the extra bonuses if I couldn't get my call time down, because what was important to me was that I assisted each customer to the best of my ability. However, the entire company structure is based around your
Points positifsPaid training, frequent promotion oppotunities, great pay
Points négatifsHigh call volume, extreme focus on bonus metrics, occasional lack of knowledge for roamers
2,0
Customer Service Representative | Remote | 27 sept. 2019
Worse company that I have ever worked for
Where do I start? The management in this company for one is nonexistent. You basically have people who are not on one accord whatsoever. Everyone pretty much has the CYOA method and nobody really is there to help each other. When coming to supervisors or leads about anything, they seem like they don't want to be bothered or have a "no can do" attitude which makes anyone on the lower level feel intimidated and that they don't have a say in any matters concerning their employment. Training is basically a lot of information thrown at you. You must hope that you learn enough to apply it to real-life situations. The trainers are pretty much the same way with the supervisors, they have absolutely no idea what they are doing and lack any form of ethics or respect towards their coworkers. Working environment. Being that I was a work at home employee, I still felt the childishness and disorganization within this company even at a distance. No one was on one accord. Systems constantly failing, software crashing, not being able to get into my computer environment because my software was faulty or some crazy work booth issue. It just a recipe for disaster and there's nothing worse than for somebody to blame you and accuse you of being late when obviously it was something out of your control which is their glitchy system causing you to be late. Always technical issues almost daily and instead of fixing the issue, they would much rather instead blame you because well they can
Points positifsThe option to work remotely
Points négatifsDisorganized, low pay, immature leadership, no job security, so many negatives I could go on for days
2,0
Customer Service Representative | Uniontown, PA | 17 sept. 2012
Not For Everyone
Typical day was taking inbound calls from customers in order to troubleshoot and resolve problems for a telecommunications company, which I found very rewarding and challenging. However, we were expected to resolve these issues within 7 minutes, which could explain why loads of the cases I worked with had been escalated and passed around for days at a time without a resolution. I didn't always stick to that 7 minute rule because as a consumer, I always tried to treat my customers the way I would want to be treated. This did not help me as far as quality assurance went. haha However, I loved the magic that I did (being respectful, courteous, ignoring insults and threats) that even the most difficult customers were no longer difficult by the time I got through with them. I was shocked when I finally began taking calls how little 4 weeks of training really helped with what I needed to do in order to help resolve customer issues. I was lost, and it seems that Teletech not only expects, but accepts this. If during training we were able to constantly do simulated calls, learning how to resolve them, instead of just the very basic skills, and practicing, practicing, practicing how to find what we needed on the various screens, rather than focusing on a "fun" environment and literally playing "games" that had little to do with our essential job functions that we would need, I really believe that we could have had some well-trained agents before we even hit the floor. It seemed to m
Points positifschallenging, pay, benefits
Points négatifstraining, shift changes constantly, teletech holdings, inc.
3,0
Technical Support | Albuquerque, NM | 25 févr. 2015
Easy to work for, but low pay and high maintenance cost.
Typically, I would get up, get showered and dressed, and head straight for my computer to log in. Logging into the job varied from project to project. I learned alot about troubleshooting with people over the phone and how to communicate with them effectively. I also learned how to document tickets efficiently and quickly to ensure repeat technical issues could be solved efficiently. Management wasn't bad, but it was as expected with human nature, I had "eh" managers, but for the most part I actually had pretty decent managers who knew the situation. We were a team and in constant communication due to us working from home, and the management had to account for that(they to worked from home). I had friendly co-workers as well, I suppose I was lucky to have some good ones. The hardest part of the job was the maintenance issue. Technical support was something we also had to contact regularly and they were very sub-par. They'd blame the router/modem regularly and there was an endlessly growing list of "don't use this piece of equipment". If your modem or router was on that list, you had to buy a new one even if it costed 100-200 dollars and they also would not troubleshoot your problem. EVEN IF YOUR PROBLEM CLEARLY HAS NOTHING TO DO WITH YOUR EQUIPMENT AND WAS SOLVED BEFORE IN A COMPLETELY DIFFERENT MANNER. This, combined with the low pay, ensured I had no choice but to leave, even if I was otherwise able to do the job. I simply could not afford to work for
Points positifsEasy to work for due to the job being from home. No gas costs.
Points négatifsMay lay off and then rehire at lower wages, Expensive and unrealistic tech specification demands combined with former.
1,0
Customer Service Representative | Uniontown, PA | 7 févr. 2013
Decent place to work if you are just looking for a paycheck and want to deal with a lot of hassle and stress.
The company itself is OK at best. Training however is horrible, for my particular project there was 3 weeks of training which included 1 whole week of learning about TeleTech itself (which was a complete waste of time but at least you get 1 weeks pay for basically learning nothing) and then 2 weeks of "learning" about how to do the actual job that I and my training class was hired for. We had one time where we were able to "Y-Cord" with another experienced representative for about 30 minutes. The representatives we were "Y-Cording" with were navigating around the system so fast that we really learned nothing. During training there was no actual hands on training about how to use the system that we were going to use. Only training about how to use something called "IOP" which really was never of any help even though we were essentially required to use "IOP" on every call. Supervisors don't really ever want to help they just say "just call help line". There were maybe 1 or 2 supervisors that were actually willing to help. You get transferred from team to team without any notice. You get MTO (mandatory time off) and are sent home 20 minutes after you arrive for your shift. The pay was decent but not nearly enough for the stress that you have to deal with. To be honest I would rather be unemployed than work 1 more day at TeleTech. Training 3 weeks does not help at all. They are more concerned with pleasing the "client" than pleasing their employees. You get written up for getting
Points positifsholiday pay
Points négatifshmm basically everything

Questions et réponses au sujet de l'entreprise TTEC

Quels conseils donneriez-vous à la Direction de TTEC pour améliorer l'entreprise?
Posée le 25 janv. 2019
Balance! You folks really need to find better balance on so many levels. Making sure to include live calls in nesting + getting the meetings needed to learn. And when it comes to support in production having your dedicated supervisors to calls and call backs and get then out of the help chat, leave the help chat to regular support agents. As well to have your once a week coaching with the agents so they know how they are doing, not letting things go and then trying to break a habit. This company has potential but you are so focused on the numbers, the customer care is gone!
Réponse du 17 janv. 2022
They need to offer good pay and also have better management.
Réponse du 2 déc. 2021
Quels sont les horaires de travail chez TTEC?
Posée le 27 mars 2017
Overnight hours. 7 days a week
Réponse du 22 avr. 2019
8,5hours /day
Réponse du 31 oct. 2018
Les horaires sont-ils fixes ou plutôt flexibles chez TTEC?
Posée le 27 sept. 2018
depends on the campaign , i beleive they are flexible
Réponse du 30 mars 2022
Absolutely NOT - the hours are set.
Réponse du 11 nov. 2021
Quelles sont les étapes du processus de recrutement chez TTEC?
Posée le 13 mars 2017
Unprofessional. They e-mail you wanting a hangouts video call, with no time. I asked to set up a time and got a "sure" emailed back to me. And waited over 30 minutes for them to actually get on with the interview. Most unorganized interview I've ever had.
Réponse du 20 mai 2019
It was very comfortable and relaxing not alot to think about
Réponse du 13 juill. 2018
Comment décririez-vous l’ambiance de travail chez TTEC?
Posée le 28 févr. 2017
It has multi culture and friendly environment.
Réponse du 9 avr. 2019
As indicated the camaraderie between staff made it oK
Réponse du 9 déc. 2018