Avis généraux sur l'entreprise The Co-operators
Sales and Marketing Manager | Markham, ON
| 22 oct. 2012
challenging and stressfull
o Provide sales support for activities such as: finding product information required for quotation, quotation preparation / status follow up.
o Manage clients’ database / update all electronic and hardcopy clients’ documentations.
o Research competitors’ product and pricing.
o Co-ordinate the generation of flyers and promotional activities.
o Prepare, coordinate weekly sales meetings and record minutes.
o Maintain and organize vacations, training, calendars, schedules, and organize tasks.
o Responsible for the daily office administrative duties including managing office supplies and equipment.
o Perform general office administration duties - photocopying, maintaining electronic filing systems, clean up of current filing systems.
o Develop and manage directors’ schedules on a daily basis.
o Co-ordinate travel arrangements, schedule meetings, and book conference calls.
o Act as a first point of contact for the customers for any issues.
o Receive and resolve customer inquiries and questions regarding products, service, account information or problem resolution.
o Maintain the customer relationship by informing clients of specific offers and periodically reviewing their needs and updating their files.
Administrative Assistant | Guelph, ON
| 15 mai 2019
Best company to work for
Great benefits, excellent coworkers, and most managers are decent. You will always get the odd one or two that are bad eggs.
A lot of fundraising and contests within the company, personally I have won a few things in my 5 years there - $100 gift card, $50 lunch voucher, and assorted goodies from their Co-op website (like a backpack, water bottle, etc).
All newbies start on contract, and if they like them, they will make you full time. Dont let the contract bother you - the end date is always flexible and it totally depends on your performance.
The only frustrating thing about this company is the location of their buildings. The parking options nearby are horrendous, and if you are not full time staff, they do not help you at all. You will find yourself parking far away on residential street and having to walk 20 minutes into work. That part really sucks... by law is constantly monitoring downtown so dont be surprised if you are ticketed on a daily basis. Know your streets, know your parking rights, and arrive a good HALF HOUR before work in the morning to find parking and to walk into work.
Points positifsYearly bonus
Points négatifsA lot of staff shifting around, NO parking at the downtown buildings, childcare nearby was shut down
Customer Service Representative | Regina, SK
| 23 déc. 2016
Positive Culture, Low long term Prospects.
A Typical day
- Take 15-25 calls a day customers/advisors regarding specifics about their life insurance policies.
- Process work such as policy loans, cancellation of policies, and investigative work such as finding policy history information.
What I learned
-How to use positive language when dealing with clients.
- How to quickly alternate between tasks
- Did a great job of upholding company values.
- Seemed to be hands off when dealing with employees.
Hardest part of the Job
- Constantly switching between phone calls and process work.
- Trying to maintain focus on mundane, repetitive tasks
The Most Enjoyable part of the Job
- Having happy and satisfied clients
- I was never had to find things to do to fill my time. There was always ample work to be done.
There seems to be plenty of Lateral movement within the company (IE different job same pay grade) but little opportunity to move up unless you work for 10 or more years.
Points positifsCompany Cares about employees, Well orgnanizedLots of Free lunches and I-days (Day off Every two weeks)
Points négatifsExtremely low Autonomy (Timer counts to the second how much time you are available for phone calls), Low pay to effort/skill ratio
Started as service counsellor and then transfered to claims office where I was on switchboard and handled comprehensive automobile claims
Started in Campbellford service office and then offered a position at the regional claims office in Peterborough. While there I was responsible for answering the phones and processing minor automobile claims. This included discussing the loss with the Insured, making the necessary arrangements for the repairs with the appropriate vendors and overall ensuring the client was dealt with fairly and promptly. Will there I was recognized nationally within the company with a customer excellence award. The management was excellent to employees and co-workers have become life long friends. The most diffficult part of the job was having to deny coverage to policyholders when a loss was not covered. The most enjoyable part of the job was being appreciated for the service provided by the policcyholders and management.
Points positifsCompany functions, rate reductions, company pension and benifets package
Points négatifsCentralization of claims resulted in job loss
Previous Contract Agency Manager
This company treats the agency owners and agency trainees extremely harsh. If you decide to become an Agency Owner Trainee be sure you review the contract with a lawyer, you will however not be given the complete contract at the start of your 3 year trainee period. You will be working under a Districts Manager, many of them have a terrible character. There are often too many managers working in the district office who will give you different information and unreliable guidance. I sincerely regret that I had to go through those abusive 3 years and wish I could turn back the time. Many trainees decide not to continue with the contract and often have to leave the insurance industry. The Co-operators will start litigation against you if contact an existing or potential client after you terminated your contract. Be aware.
Points positifsYou can walk away from the contract
Points négatifsWhen you sign the contract you are game
My company for 30 years that offered every perk and training available.
This company had it's own in house system which was regularly updated. Training and review were a regular part of working there. I learned every facet of the administration centre for this company with great people and top notch management and trainers. I actually did training in my later years with The Co-operators. There was always a lot of good times with service award celebrations, Christmas events...they really valued the dedication and service of their employees. We were a family.
We were always encouraged to learn new things and were well rounded in moving through the different departments.
A great place to work. It was dissolved due to technology and taking insurance administration to the front line brokers.
Points positifsGood job perks, social events, bonus programs, great pension plan, excellent training teams.
Great Company Destroyed by Naive Management
- A fair work day with loads of unnecessary work assigned by the management to create an inequality amount workers with same title so that a secure management can persist.
- Great quality of training was sabotaged by the limitation and restrictions set by higher peers.
- Abolition to your sleep pattern (a morning shift on Saturday after a late shift on Friday).
- Job culture is based on popularity where an individual can be underprivileged for not having sweet-talks with the management.
- The only good part happens around the first few years when they cannot afford to lose an employee after paying all the licensing fees and training materials.
Points positifsPay Advancement and Training in First Few Years, Good Benefit and Job Environment
Points négatifsPoor Management, Low Work-Life Balance, No Development, Unfair Treatment
Lots of cold calling
Depending on agent twice a week weekly team meeting
Sales quotas must be meet within 1st year
Great place to work
Worked during covid times. Highly stress filled environment to obtain new leads and sales even though it was known for lockdown and people were not working. Very supportive managers and management. Great place to work. Lots of cold calling. Wish it was not during the pandemic in which growth would have probably been better. Was not able to travel due to covid 19 which was a bummer and really hinder business expansion.
Overall, great place to work if you have a large network of people to sign to insurance (home, auto, life, commerical).
Have great people skills and talking with complete strangers (after your network has been exhausted)
Points positifsGood pay Management is great
Points négatifsStressful weekly, monthly sale targets
Friendly, busy, enjoyable place to work
Typical day starts at 7 am and ends at 3 pm. Starting with checking email, printing letters, ensuring there is no errors, stuffing envelopes, indexing faxes and scans, calling doctors offices for information, calling employers for hours, and then paying invoices. I learned how to organize my time for efficiency. Management is excellent - equally friendly and business. I find myself very lucky to get to work with all different Nationalities. The hardest part of the job is trying to achieve everything I want, in a day. The most enjoyable part is I am always learning and the people I work with are terrific, friendly people who believe in helping others and do not believe there is a stupid question - all questions are important.
Points positifsworking with terrific people and also enjoying fun time with as well.
Points négatifsnot enough training
Overall a better place to work
A pretty good place to work overall. Crunch times and busy seasons can require some overtime. Have worked unpaid overtime at the company before but it isn't common or encouraged. The standard workweek is 36 hours and overtime is paid for anything over that when approved in advance. There's a strong focus on mental well-being and work life balance, and they back it up with robust benefits. PTO for permanent full time staff can include 3-6 weeks vacation depending on seniority, in addition to sick days, personal days, flex time, volunteer days, study days.
Every department I've worked in has had a close-knit team feel. Co-workers are supportive. Management is responsive and considerate, but can be demanding. There's a lot of pressure to perform, but a lot of support to help you achieve your goals too.