completely fulfilling job, financially, and socially
A typical day at work included meeting with fellow employees, who were generally very pleasant, although some felt the job was difficult. I did not find this , since my enjoyment of the public was about to begin. I did not find it hard to deal with any member of the public, and there were so many people that came by the Collector Booth,that had problems, and difficulties. Directions, cost of fares , routes, directions to places in the city, and general information regarding the use of the Transit System.i enjoyed all the questions and was able to give answers to most questions., as I feel it is my nature to be able to help others. I made friends with many of the passengers, and am still in contact with many of them. The hardest part of the job, was when a difficult passenger , would have unreasonable requests. My co workers, were, as i was, all in the same situation, and so my sympathies with their problems were easily understood. Management at the TTC was very supportive, should a problem arise, and were always available for consultation should a difficulty occur. I respected the management, as they knew the limits of what the commission could do to help difficult situations.
I learned, that the general public needed assistance, in understanding the operations of a Transit Situation, and needed direction as to destinations, and services available to them, as Transit riders Also I learned,that any person using a public service, is the same as you and I, t
Points positifsWell Paid for what we did, Enjoyed the public interadction
Points négatifsSome Booths were either too cold, or too Hot. Nothing else
If it wasn't for the pay, benefits and most importantly the pension, no one would do this job.
Long hours, terrible shifts, stressful work environment, micromanaged and as contrary as it sounds, no management support.
At the TTC you are just a number. Through your entire career you will be defined by your badge number as everything is based on seniority. As a new hire you will get the worst shifts. Expect no family life, no personal life, no stat holidays for at least 5-6 years if you are lucky. Don't expect regular weekends off until you get to at least 15-20yrs. Worst are the split shifts. 4 on, 4off, 4on. That's a 12hr day but you get paid for 8.
An example: I would report at Cowell at 4:30am. Take the blue light bus to Kipling to take the train out at 5:40am. Will be on the line until 9:40am and have a split until 1:40pm. 1:40pm to 6pm on the line again. That is a long day and you don't get paid for all of it. You get paid only when you are operating
Another downside is customer abuse. Worst for bus and streetcar operators. By the time help gets to you, the person is gone. Last time I had an incident, the management response was " with your experience, you should have been more aware of your environment." Someone swung a skateboard at my head when I stuck it out to check the platform when opening/closing the doors FFS!! Plus if we don't do that, we get written up and suspended.
That was the straw that broke the camels back for me.
After 10years I have had enough. M
Points négatifsLong hours, split shifts, no weekends, micromanaged
TTC has always been a fantastic place to join at an entry level position and work your way up through the ranks. Unfortunately, the past few years the organization has become incredibly bloated and top-heavy to the point where nothing actually gets done and most managers simply trudge through a brutal 12-13 hour day putting out one fire after another. Nearly all staff positions are working from home now and with ModernTO coming where everyone shares a desk there will never be that fun, collaborative office environment that TTC was once known for. I do not recommend joining this company in any sort of leadership capacity because this organization is no longer capable of balancing employee performance with overall job satisfaction. It is a comfortable place to work if you don't really want to accomplish anything, but if you are a diligent worker or someone looking to build a team and make positive change this is no longer the place to work. Only a few years ago, the TTC was lead by a 5-person executive; now it has tripled in size to 15. The pay, which was once the top in Canada, now lags many other public sector agencies and they are losing their best employees to more progressive and caring companies that can keep up with the times. A lot of good, hard working people have become sponges here and its sad to see. Glad to be retirement age, that's for sure.
Points négatifsWeak leadership, declining pay, low sense of accomplishment
Customer Service Representative | Toronto, ON | 14 oct. 2018
Customer Service Representative
$14 an hour is the wage of most outsourced TTC ambassadors (red bib) employees. Even TTC bus drivers get approx. $34 an hour range yet we get $14 for doing more customer service work in one shift than most of the drivers, particularly subway op's, have done in a week.
Employee benefits are minimal (CPP and EI only) in comparison to other, non-outsourced/contracted TTC employees who get several fully paid vacation days, yet still, complain that they don't get enough. TTC employees also get a free employee metro pass and a pax key but us, outsourced staff, still have to pay the fare, even when going to our assignments and have to wait for an employee to lend their pax key to use the facilities and break room (although some of have obtained their own set of pax keys...???)
Some TTC employees hate us because apparently, we 'stole' their union jobs, however, the TTC is to blame for outsourcing - we just applied to a job opening and were hired. I've been personally confronted by several TTC employees who think otherwise when using the 'unionized employees only' washrooms and break room.
The public is generally ok with the odd few disgruntled passengers. I find several miserable and self-righteous 'unionized' TTC employees to be even worse in their attitudes and temperament towards us, outsourced staff.
We are expected to stand for our entire shifts, minus an unpaid hour break, and even if we lean for a split second, we'll be written up.
Overall, the job is ok.
I have only fond memories of my years at the Toronto Transit Commission. "The Better Way,"is the official slogan and a.k.a. TTC, which has been around for more than a century serving Toronto and the greater Toronto area with its massive fleet of public transit vehicles and more than ten thousand dedicated employees comprising of management and union employees, whom I have had the pleasure of working with.
Come hail or snow, bracing well below freezing temperatures I used to be out there day after day at the controls of my Bombardier built T1 train serving station after station trying to get our commuters to their destination on time. A typical day for us consisted of track fires, weather related delays,disgruntled commuters, medical emergencies and equipment failures that we attended to in a timely manner while maintaining our high customer service standards and adhering to our slogan " Work safe, home safe."
The hardest part of the job was to be unable to resolve delays as a team within a timely manner and watching loyal commuters suffer.
The most rewarding part of the job was a fulfilling day that was a direct result of keeping our commuters happy, be it with uniting a lost child with his or her parents, returning a lost article to its rightful owner or comforting a frightened pet.
Points positifsBenefits and Pension
Points négatifsLack of communication between management and union.
I’ve been a Streetcar operator for 4 months but I had to throw in the towel because it took over my life. There is no work life balance. You do shift work and they start you off on spare board where you have to call at 5pm the day before to know what time you’re working. It is hard to make plans outside of work. You are forced to work weekends and holidays. You sit all day and you have no set routine so it’s easy to gain weight on this job. It is a very mundane job. Doing the same thing over and over again making the days feel super long. The other operators are mostly negative and is a toxic environment. People sleep in the division because they are sleep deprived. You start off with $26/ hr but you have many deductions and end up with a small pay cheque. The training was so intense. People were told to quit their job and fully commit to the training. They ended up firing half the people in my class for minor mistakes. You are constantly in fear of losing your job. You are at high risk. People run out of nowhere and it is hard to stop the street car when the rails are slippery. If you lose ground or something happens with the overhead, you risk getting electrocuted with 600 volts. If you don’t follow proper procedure, you can be liable for the 200+ people’s life’s. This job is totally not worth it in my option.
Points positifsBenefits, Pension, blah blah blah
Points négatifsHorrible hours, no work life balance, toxic environment
Customer Service Representative | Toronto, ON | 22 avr. 2019
Needs more stricter checks and balances
This company is in the growth phase, but in order to meet and exceed the transportation demands of a growing population, there needs to be a much more stricter checks and balances on everything from safety and security, financials, human resources and training, maintenance, its various services, communication protocols and monitoring employee behaviour and take affirmative and quick action when a concern in brought to their attention. The organizational structure of the company needs to be changed as well from the bottom to all the way to the top and everywhere in between. Finally, the purchase of new buses and streetcars which has very been experiencing serious problems needs to be rechecked and another manufacturer needs to be researched and investigated before a huge order is placed and customers are disappointed by not having enough buses and streetcars during rush hour periods so that traffic congestion is eliminated, customers can be moved from one place to another quickly, safely and efficiently and also pollution is reduced. Frequent breakdown of buses and streetcars should also be looked into more closely in order to eliminate crowding and reduce wait times for customers as time is money.
Exciting Opportunities; Great Program; Good for Toronto
As a senior executive, there has been ample opportunity to add value to project processes and program issues, including program-wide purchasing and product strategies, cross-department networking, and multicontract coordination. The Transit Expansion Program has been a fantastic experience in multibillion dollar infrastructure and mass transit planning and construction. By having two roles, gained significant experience in procurement, contract administration, project management and contracts management for a major program. Staff were fantastic to work with and my collaborative management style suited them well. The most enjoyable part of the job was getting involved in solution finding and helping teams find answers through forecasting and risk management; the hardest part of the job was working with sometimes conflicting signals from key stakeholders, with major impacts regarding organizational structures.
Points positifsa huge, major program with many dimensions and depth
Points négatifspolitical and staffing uncertainties
Friendly work environment and stimulating projects that kept me wanting more!
I work in the training and development department which is very friendly and positive. Everyone is there to learn and to build important training programs that promote work place safety. TTC has a culture that is more like an extend family that is willing to listen carefully and answer any questions or concerns. Management makes it a priority to make sure that all the projects are kept on track and are wrapped up in a timely manner and done right. There are a great deal of projects to manage from instructors, program developers and subject specialists which is a challenge at times, but through communication and great deal of team support this challenge has been met. Working in the training and development department is a ongoing learning experience, to be able to illustrate and learn has been very valuable to my career; going into the field and talking with operators and engineers has made my job very rich and enjoyable.
Points positifsSome flexibility in hours, diverse projects, positive environment
The security, pay and benefits at the TTC are excellent. Any operator can earn ninety to one-hundred thousand a year with a bit of overtime.
The internal culture is somewhat alienating. It's an adversarial, unionized environment, but if you do your job, mind your own business and avoid politics nobody will bother you.
Supervisors and managers talk a lot of shyte about leadership, but I'm ex-military and I never saw anything there, in two decades of service, that anyone would mistake for leadership. They're essentially bureaucrats primarily concerned with sucking up to their bosses. Their primary management tool is intimidation and some supervisors are bullies. Again, do your job, stay out of politics, and nobody will bother you.
As for the public, ninety-nine point nine per cent are great. But that tiny minority of point-one per cent will get to you over time. You'll learn to deal with it; or not. You'll need a high tolerance for disrespect.
Points négatifsShift work, the public, toxic work environment.
Questions et réponses au sujet de l'entreprise Toronto Transit Commission
Comment décririez-vous l’ambiance de travail chez Toronto Transit Commission?
Posée le 17 juill. 2017
If you're a transit operator, the public is 99% decent human beings. It's always that 1% that kills your day. The worst job at ttc would have the be transit operator in terms of job within TTC. A lot of staff and trades workers have a slower, relaxing, non abusive environment.
Réponse du 3 avr. 2020
Depends on your job.
If in frontline transit operations; bus/streetcar/Subway operator and collectors, expect to be micromanaged and under the eye of management constantly. Also expect abuse from the public, verbal and physical.
Pay, Benefits and Pension are good but they have to be otherwise no one will do this work .
"Work" entails, long hours, shifts and no weekends. Long hours/shifts = split shifts where you work 4 hours, get 4hours off and work 4hours again. Once you add reporting time, you are looking at 13hr days but only get paid your working hours.
New hires will get the worst shifts, expect working splits and nights for at least 5-6years. No weekends off until you hit 15-20years.
Streetcar/subway operator, you will kill someone. That's a statistical fact.
Réponse du 11 nov. 2018
Comment bien se préparer pour un entretien chez Toronto Transit Commission?
Posée le 26 juin 2017
I will research TTC first and understand their services in more detail to become knowledgeable to work as a successful employee. I will understand the job duties and responsibilities and provide the relevant information about my skills and abilities to prove how I am the best person to do the job.
Réponse du 17 oct. 2018
I will prepare my self very well with experience and extensive information!
Réponse du 29 mars 2018
Quels sont les horaires de travail chez Toronto Transit Commission?
Posée le 2 juin 2017
It's 40hrs per week.
However it's how you get those 40hrs that sucks.
As a new hire, expect no weekends off for at least 5-6years if you're lucky.
Expect split shifts. 4 hours on, 4off, 4on again. But only get paid for 8hrs.
Expect to work all hours of the day and night.
They are only obligated to give you 8hours off. So you may get a shift that ends at midnight but they expect you to be driving again at 8am. It's only 8 hours off work, they don't care about your commute, taking a shower, eating etc. As long as you have 8 hours off the job you can go back again.
Réponse du 10 nov. 2018
As an Operator (bus, streetcar & subway)
If you are fairly new employee chances are you will have very long work days and unlikely to get a weekend off. If you have been there a while (10+ years) you can choose to work long or shorter times.
The more seniority you have the better work choices you have.
Réponse du 2 mars 2018
How does the Company pay the employees? Weekly? Biweekly? Twice a month? Or monthly?
Posée le 12 oct. 2017
Réponse du 1 juill. 2020
Operators weekly by direct deposit.
Réponse du 28 juin 2019
Can anyone explain the TTC pension eligibility?
I'm 49 and just got hired as a bus driver (in training). I have heard it's 30years for full pension. Logic says I will not be working until I'm 79. If I work until retirement age that's only 16yrs. Can't seem to get an answer from anyone.
Posée le 11 nov. 2018
There is a an "80" rule where it takes your years of service and age into effect.
Something along the lines of 60 years old and 20 years of service makes you eligible for your pension.
Something along those lines.
Call the pension office for clarification.
Réponse du 21 févr. 2020
Just call or email the pension office. At sixteen years you'll get around $16,000 per year.