Transcom

Travailler chez Transcom : présentation de l'entreprise et avis

Transcom
Transcom
3,4
214 avis
Transcom : notes
3,4
Note moyenne sur 214 avis sur Indeed
3,2Équilibre vie privée/professionnelle
3,2Salaire et avantages
2,9Sécurité de l'emploi et avancement de carrière
3,0Direction
3,2Culture d'entreprise
Siège social
Denver Office: Address: 4700 S Syracuse St, Denver, CO 80237 Phone:(303) 952-3235 San Antonio Office: Address: 6660 First Park Ten Blvd, San Antonio, TX 78213 Phone:(877) 637-2615 ext. 56502
Employés
+ de 10 000
Chiffre d'affaires
plus de 10 milliards $ US
Secteur
Telecommunications

Emplois populaires chez Transcom

 Salaire moyenGrille de salaires
6 salaires indiqués
13,83 $
par heure
10,15 $-20,75 $
1 salaire indiqué
16,50 $
par heure
10,15 $-24,75 $
1 salaire indiqué
15,50 $
par heure
10,15 $-23,25 $
1 salaire indiqué
30 000 $
par an
20 000 $-45 000 $
1 salaire indiqué
12,00 $
par heure
10,15 $-18,00 $
Satisfaction vis-à-vis du salaire
44%
Pourcentage d'employés satisfaits de leur salaire
D'après 208 avis

Transcom : avis

Emplois populairesCustomer Service RepresentativeAgente telefónicoTechnical Support RepresentativeTechnical SupportOperatore call centerEjecutivo/a de atención a clientesTechnical Support SpecialistAgentCall Center RepresentativeTechnical Support AdvisorCustomer Support RepresentativeMedewerker Klantenservice (m/v)Gestor/a telefónicoTeam LeaderJefe de equipoManagerSales RepresentativeCustomer RepresentativeAccount ExecutiveCustomer Service ManagerOperador de Call CenterTeleoperador/a comercialCustomer serviceGestor/a de cobrosKundtjänstmedarbetareTier 1 AgentSupervisor/aTelemarketerAgenteCSRCall Center Agent (m/w/d)Callcentermedewerker (m/v)Home Solutions AdvisorImpiegato/aApple AdvisorEjecutivo/a de ventasOperations ManagerOperations SupervisorQuality Assurance EngineerTechnical AdvisorTrainerWarehouse LeadCollection AgentEjecutivo/a telefónico/aHealth Care AdvisorRetention SpecialistSales Support RepresentativeSenior AdvisorServicio al clienteSubject Matter ExpertTeam SupervisorTéléconseiller (H/F)VentasAddetto/a assistenza clientiAgente comercial autónomo/aCustomer AssistantCustomer Care SpecialistCustomer Service TechnicianFormador/aGerente de operacionesHuman Resources AssistantInbound Customer Service RepresentativeKundebehandlerLogistic CoordinatorOtrosSupervisorTechnicianAccount SpecialistAdministrative AssistantAdministrativo/a back officeAnalista de calidadAnalystAuxiliar administrativo/aBusiness ManagerBusiness development managerCase ManagerCentralinistaGestor/a comercialIT SupportInformatore scientificoOperaio/aProduct SpecialistRecruiterTelephone RepresentativeAdviseur (m/v)AdvisorAgent (H/F)Agent de Centre d'appel (H/F)Agent de Service (H/F)Agente de ventasAuxiliar de almacénAuxiliar de recursos humanosBilingual Customer Service AssociateCall Center SupervisorChargé de Clientèle (H/F)Client AdvisorComercialConductor/aConseiller Clientèle (H/F)CsrDriverEjecutivo/a comercialHelp Desk AnalystHuman Resources SpecialistIT TechnicianKommunikatörManager (m/v)Operations AnalystProduct TrainerQuality Assurance AnalystQuality SpecialistSales AssociateSales SpecialistSenior Customer Service RepresentativeSenior Technical AdvisorSpecjalista ds. obsługi klienta (m/k)Technical Support AnalystTécnico/a en mantenimientoTéléopérateur (H/F)Vendedor/a de serviciosVirtual Assistantcsr2e lijn advisorAGENTE RETENCIÓNAHAAHA iOSAccount Resolution SpecialistAddetto/a al customer serviceAddetto/a al recupero creditiAddetto/a paghe e contributiAgent (m/w/d)Agent de Réservation (H/F)Agente Especialista FrontAgente Retención Clientes OrangeAgente assicurativoAgente bilingüeAgente di commercioAgente para campaña AliexpressAir Conditioning EngineerAnalistaAnalista de SuporteAnswer the phonesApple SpecialistApple iPad/iPod/iPhone supportApplication Support EngineerAprilAsesor/a de ventasAsesor/a energético/aAssessor de ComunicaçãoAssistantAssistant ManagerAssistente tecnicoAssociateAtención al públicoAuditor/a de calidadAyudante general de tiendaBACKUP TLBecarioBecario/a departamento legalBilling AdvisorBilling ManagerBilling SpecialistBrokerBusiness Systems AnalystCALIDADCCRCCpCIOCOBRO RMPRESASCRSCSR - costumer service representationCall center/a ventasChat Support/Chat representativeChauffeur Livreur (H/F)Chauffeur Livreur en Véhicule Léger (H/F)Childcare ProviderClient AssociateClient ServicesCollCollectorConsulenteConsulente commercialeContable seniorControlistaCoordinadorCoordinador/a generalCoordinadoraCoordinadora de equipoCoordinatorCorporate TrainerCountry manager/aCredit ControllerCustomer Service Account RepresentativeCustomer Service/Sales RepresentativeCustomer SpecialistData Analist (m/v)Database AdministratorDatatypisteDebt CollectorDelivery DriverDesktop Support TechnicianDirectorEditor/a de videoEjecutivaEjecutivo de ATC CSREjecutivo/a contact center/aEmployer Branding PartnerEncargado/a de control de calidadEnexis netbeheerderEngineering Program ManagerExpert for SelesField EngineerFinancial AdvisorFloor SupervisorForhandlerFormacion y CalidadFormer ApplicantFront BT BBVAFörsäljareGeneralista de recursos humanosGruppchefHR assistantHelp deskIT AdministratorIT AnalystIT AssistantIT managerImpiegato/a Back Office CommercialeImplementation SpecialistInformation Technology InternIngeniero/a en prevención de riesgosInstructional DesignerJefe de personalJefe de servicio al clienteJefe de ventasKonsultant/kaKundenservice (m/w/d)KundeservicemedarbejderKundvärdLavoratrice in somministrazioneLead QualityLeadership Development ProgrammeLetradoLíder de EquipeMac+ AdvisorMarketingMedewerker Tele 2 NederlandMedical Administrative AssistantMentorModeratorNegociadorNothingNurseNutriologo/aOffice WorkerOperario/a de producciónOperation AnalystOperations AssociateOrderregistrerarePaid Search ManagerPart-Time WorkerPayroll AnalystPhone AdvisorPlanificación- SupervisiónPolitieagent (m/v)PonagleniaPracticante de recursos humanosProjectmanager (m/v)Quality AnalystQuality Assurance ManagerReceiverReceiving SupervisorRecovery AgentRecruiting AssistantRemote ITRepresentativeResponsabile risorse umaneResponsable Qualité (H/F)Responsable de producciónSMESME/ATLSPOC storing en contentSales AdvisorSales ConsultantSales ExecutiveSales ProfessionalSchedulerSecretarySecurity OfficerSenior Application SpecialistSenior Client ManagerSenior Help Desk AnalystSenior ManagerSenior Network AdministratorSenior Operations AnalystSenior Project ManagerSergeantService TechnicianSite DirectorSoft Skills TrainerSpecial AgentSpot WelderStaff AccountantSuperintendente de obraSupervisor (m/v)Supervisor/a de call centerSupervisor/a de control de calidadSupport Engineer (m/v)Support SpecialistT2 Advisor + MacT2 iOS AdvisorTEAM LIDERTLTax representativeTeam leaderTechnical AssociateTechnical Support EngineerTechnical Support SupervisorTechnicien Helpdesk (H/F)Technicien Support (H/F)Technisch Adviseur (m/v)Tecnico commercialeTelefonförsäljareTelevendedor/aTier I AdvisorTolkTrafficerTraining ConsultantTraining ManagerTraining SpecialistTranscom NederlandTécnico/aTélévendeur (H/F)Télévendeur OrangeVan DriverVendedor/aVenditoreVendor ManagerVertreter (m/w/d)Voluntarily withdrew my candidacyWRP ügyfélszolgálatWorkforce Manageragenteatcback up de tml de tarjetasbuen ambientecustomer advisor paypalespecialista bancarioiOS AdvisoriOS and Mac Advisorlead agentletradot.s.r.ÜGYFÉLSZOLGÁLATI KÉPVISELŐ
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Avis généraux sur l'entreprise Transcom

5,0
Customer Support Representative | Brockville, ON | 29 juin 2017
good place to work
good place to work, alot to learn, management is slow but good, breaks and lot of training very skillful people in training dept,they have answer for all job related question, job is easy once you get settle down with system and navigation's.
Points positifsgreat people to work with
Points négatifsslow management
3,0
Technical Support | Barrie, ON | 13 nov. 2013
A hard job with great support
A difficult job, every customer is different, every customer is a learning experience.
1,0
Technical Support Specialist | Hamilton, ON | 11 juin 2021
Good pay and benefits, they expect robots
The pay, benefits, and hours are good. When joining I was offered a choice between a split shift (4 hours, several off, then another 4 hours,) 4x10 hour days per week, and 5x8 hour days per week. The shifts are consistent with opportunities for overtime and not once did my shift change in my time with the company. They want you to follow a specific script 'done your way,' to make it feel less robotic. Every interaction in the company felt like everyone else was reading off a script. The QA persons, the direct supervisor, everyone felt as hollow and impersonal as can be. Worth a shot, if you can get used to it then it's a good pay for call center work, reliable hours, and good benefits.
Points positifsConsistent hours, provide equipment, good benefits, good pay
Points négatifsRobotic expectations, impersonal management, high expectations
4,0
Air Conditioning Engineer | National Capital Region, ON | 10 oct. 2018
Productive place
Productive place with amazing people. Transcom is one of my stepping stone, the people around me helps me to develop my consciousness, and my interpersonal skills.
4,0
Technical Support | Cobourg, ON | 9 août 2018
I found this a Great company to work for you could work at call center or from home if you qualified I did Internet Support and really enjoyed It
I found this was a very good company to work for. I was an internet Tech and did customer support. I also was involved in TV support. I found the Supervisors were very helpful. You were able to work at the call center or from your own home which was very convenient.
5,0
Customer Service Representative | Barrie, ON | 18 août 2013
productive and fun loving
> listening to different types of calls everyday. > finding solution to every problem calmly, politely and in a respectful manner >management and co-workers were friendly and helping hands >tackling with angry or frustrated customer >different talks on every call.
4,0
Customer Service Representative | Barrie, ON | 16 janv. 2018
Place to work
I loved the people i worked with. Didn't like the secretive way they conducted management. Hardest part of the job was shift uncertainty. Also having to feel like you had to fight for a day off.
5,0
Billing Manager | St. Catharines, ON | 31 mars 2014
Transcomm which used to be NuComm (no longer carries my client)
This was for an American telecommunications company for their billing and new services. I was a billing supervisor here and took escalated calls and complaints. I also did floor support and training. This is where I learned how to be a good coach/supervisor through trial and error. The management was great and was always available. My co-works were very friendly and always there to help out each other. The hardest part of the job was figuring out some of the bills and some work orders if the system was being difficult. I enjoyed all aspects of my job. I left the job only because I was moving to another city. The company was sold and my position no longer exists.
Points positifsFlexible hours, great atomsphere
Points négatifsCan't think of any
4,0
Customer Service Representative | Barrie, ON | 11 juill. 2018
Enjoyed working at Transcom for over 12 years until they closed the doors
A typical day was an 8 hr shift of taking calls from customers. I learned I am capable of working with all sorts of customers and staff. Most of the management was good. The hardest part of the job was allowing customers to swear at me. The most enjoyable part of the job was when I was able to help a customer and they were happy with the results.
3,0
Technical Support | Barrie, ON | 25 janv. 2018
Was good while it lasted
I did enjoy my time with Transcom. There were some ups and downs, as there is with any job. I will miss the people there but the job and the client I will not miss
4,0
Gestor/a de cobros | Coslada, Madrid provincia | 9 déc. 2019
Agradable
Buena, agradable gestionando soluciones al cliente, muy gratificante
1,0
Agente telefónico | Sevilla, Sevilla provincia | 5 avr. 2020
Buenos compañeros. Empresa criminal.
El problema en Transcom es que pone como barrera a unos compañeros frente al resto. Los puestos de responsabilidad bajos/intermedios son el único contacto que puede tener el empleado base con la empresa. Con esa seguridad anónima y lejana, hace y deshace a placer, sin tener nunca en consideración cómo afecta eso a sus empleados. Eso si, cada X tiempo, un correo electrónico de ánimo, haciendo "coaching". Muy al estilo nórdico. Pero ahí acaba la comparación. Pluses (que es lo único que hace del sueldo algo digno) que dependen de una evaluación arbitraria, en base a una formación que se contradice por parte de la empresa constantemente (Hoy hacer esto es correcto, mañana hacer todo lo contrario también es correcto, pero en ningún caso se clara qué es lo que NO es correcto). Los manejos y ardides a la hora de establecer los horarios de trabajo son vergonzosos. Aprovechan lo más mínimo para que trabajes fines de semana que no te toca, cambian vacaciones y días festivos sin previo aviso, etc, etc. A nivel de recursos, deplorable. Ordenadores que no tienen recursos suficientes para desempeñar la labor diaria, con cuelgues constantes (mientras atiendes a un cliente), cascos sujetos con cinta aislante, sillas que podrían ganar algún premio como potro de tortura. NUNCA renuevan el material. Lo único que merece la pena es el día a día, con compañeros que siempre recuerdan el primer día como teleoperador (cosa MUY dura) y echan una mano al que tienen al lado sin dudarlo, sea quien se
5,0
Agente telefónico | Sevilla, Sevilla provincia | 13 janv. 2020
Buena experiencia laboral...
Una agradable experiencia en el mundo del call Center.... excelente ambiente de trabajo... Buena organización.
4,0
Customer Service Representative | Bacolod | 3 déc. 2019
Fun at work. So many surprises and games. Competitive compensation.
Working with transcom was fun. Meet new people with different culture. I can say that their account was huge. We were handling Comcast Retention and Billing department. Management was excellent and their training was fantastic. I would highly recommend Transcom to my friends.
5,0
Bilingual Customer Service Associate | Remote | 27 janv. 2020
Remote awesome job
I have worked for 1 and 1/2 year. It was great. Sometimes it is very busy, but still a good place to work. I was in a bilingual position. My manager was awesome and it was a good experience to work for Transcom.
4,0
Agente telefónico | España | 19 févr. 2020
Fue positiva
Aprendí a afianzar más el puesto de teleoperadora, en este caso en ventas.
Points positifsBuen ambiente
Points négatifsPoca estabilidad laboral
1,0
Kundenservice (m/w/d) | Halle Neustadt | 14 janv. 2020
Nicht von Dauer
Die Schulungen waren ganz in Ordnung. Ansonsten ein "klassisches Callcenter" mit hohem Leistungs- und Verkaufsdruck. Für realisierte Verkäufe gab es neben Provisionen auch mal Lutscher, Schokoriegel oder Extrapausen. Mir wurden damals Bildschirmpausen (5min/h) und eine Rüstzeit gewährt, um Computer und Systeme ans Laufen zu bringen. Zumindest ein Betriebsrat. Grundvergütung auf Mindstlohnniveau.
Points positifsChip für Getränke-/Snackautomat der 40€ monatliches Guthaben enthielt, Betriebsrat, die Möglichkeit sein Einkommen durch Provisionen zu erhöhen
Points négatifsstarker Verkaufsdruck, Kunden im Schnelldurchgang abfertigen - um die Zahl der Calls hoch zu halten
4,0
Operatore call center | Cernusco sul Naviglio, Lombardia | 28 janv. 2021
Servizio clienti
In questa azienda mi sono trivata Benissimo Trattata sempre con rispetto, ho dato sempre il massimo Il lavoro Mi piaceva tanto
Points positifsBuoni pasto
Points négatifsNessuno
4,0
Corporate Trainer | Philippines | 8 févr. 2020
A nice and happy work environment
Transcom is a fast paced environment in which people can balance work and have fun at the same time. I manage to learn a lot in Transcom specially how to handle customers and provide great customer satisfaction. Overall the company provide a healthy environment in which staff would grow and learn a lot.
1,0
Operations Analyst | Jersey City, NJ | 25 janv. 2020
This company has a much to offer
Great place if your a loner and have no family or children the work is demanding and requires you to be on call. This is a 24/7 operation center. There is much to learn.

Questions et réponses au sujet de l'entreprise Transcom

Why would you want to work at Transcom Worldwide?
Posée le 2 août 2017
If you are desperate and don't care about a company that lacks in ethics and logistics.
Réponse du 10 mai 2019
They often had free meals, coupons at a reduced cost for specific events (ex..Canada's Wonderland) and wonderful Team Leaders.
Réponse du 12 sept. 2018
Une vérification des antécédents criminels est-elle nécessaire chez Transcom?
Posée le 4 avr. 2017
Yes, companies policies can not be legal.
Réponse du 10 déc. 2018
I am not sure if Transcom Worldwide does a background check.
Réponse du 15 janv. 2018
Comment bien se préparer pour un entretien chez Transcom?
Posée le 2 juin 2017
Do some typing tests on the internet.
Réponse du 9 juill. 2021
Dont overthink it, just be yourself. Practice articulating your skills and why they would want to hire you before hand.
Réponse du 1 févr. 2018
Quelles sont les questions posées lors d’un entretien chez Transcom?
Posée le 13 avr. 2017
Really general questions, like why you want to work for Transcom, your background experience and then they ask some scenario based questions.
Réponse du 2 août 2021
Basic questions/
Réponse du 19 janv. 2021
Comment décririez-vous le rythme de travail chez Transcom?
Posée le 21 avr. 2021
Fast, expected to have no downtime
Réponse du 11 juin 2021
Fast paced.
Réponse du 21 avr. 2021