ABOUT US:
The YMCA of Central East Ontario operates out of three major Health, Fitness and Recreation facilities as well as approximately 20 community locations. Our team consists of more than 350 staff members and over 150 volunteers. We proudly serve Belleville, Peterborough, the City of Quinte West, and the surrounding areas in Hastings County, Prince Edward County, and Peterborough County.
As a charity, we are driven by core values that guide our actions and decisions: Caring, Honesty, Respect, Responsibility, Inclusiveness and Kindness. The YMCA offers our employees meaningful jobs with the opportunity to positively impact individuals' lives and enhance the health of our communities.
POSITION SUMMARY:
As a vital first point of contact the Full-time, Membership Sales & Service staff member creates a welcoming and positive experience for everyone who walks through our doors or reaches out by phone. You will bring a passion for helping others and provide a high level of customer service to our members/program participants and incoming callers/visitors. The role also provides administrative support to the Membership Supervisor.
WHAT THE YMCA OF CENTRAL EAST ONTARIO HAS TO OFFER:
- Employer matched pension plan is offered to all once staff qualify
- YMCA membership
- Staff discounts for Child Care
- Employer paid Health, Rx, vision, dental, and life insurance for permanent, salaried employees
- LTD coverage
- Employee Assistance Program
- Training and development opportunities
- A rewarding job
SALARY RANGE: $39,460 - $41,730 annually
VACANY: Vacant Role (1)
RESPONSIBILITIES:
- Greet each member, participant, potential member, volunteer and staff with a welcoming attitude and smile, using their name when possible
- Provide friendly service, assistance and information to each member, participant, potential member, volunteer and staff when they are attending the YMCA in person or when they call
- Promote membership sales and service in a positive and professional manner
- Manage and support group accounts, group memberships, processing changes, and assisting our group account contacts
- Provide sales, tours and invite prospective members to join
- Provide program and membership information
- Strive to stay informed and up to date on all YMCA programs and services being offered
- Develop positive relationships with participants, peers, volunteers and parents
- Solve member concerns in a customer-oriented manner
- Be responsible for the security of cash and to balance receipts and floats
- Assist with training of new and existing staff
- Assist with staff scheduling
- Provide leadership and assist with supervision of the part-time staff team
- Manage financial assistance program in coordination with the Supervisor
- Coordinate member retention initiatives
- Create a memorable, positive experience for everyone visiting our facility
EDUCATION/TRAINING/QUALIFICATIONS:
- OSSD preferred
- Excellent telephone skills and computer skills
- Excellent organizational skills and interpersonal skills with an outgoing personality
EXPERIENCE:
- Preference to those with experience working in a customer service atmosphere and those that thrive on change and diversity
WORKING CONDITIONS:
- Standard First Aid & CPR Level C
- Vulnerable Sector Check
- Some weekend and evening shifts required
How to Apply:
All interested candidates are to submit a resume to:
Tana Jackson
Recruitment & Training Coordinator
[email protected]
Applications will be received until July 30, 2026 by 5:00pm.
We appreciate your interest in a career opportunity with the YMCA of Central East Ontario. Please note that with the high amount of applicants, only those selected for an interview will be contacted.
The YMCA of Central East Ontario is committed to an environment that is barrier free; if you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation. The YMCA of Central East Ontario values the diversity of people and communities and is committed to excellence and inclusion in our Association.
Pay: $39,460.00-$41,730.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care
Work Location: In person
