Hybrid position - 3 days/week in office
In this role, you will deliver excellent, empathetic customer service while championing One Degree Organics brand. You will make a meaningful impact by ensuring that every customer feels heard and valued. By playing a key role in helping deliver thoughtful brand experiences and contributing to projects that build long-term brand equity this role is critical in building a strong brand. You will also help support marketing initiatives that support the One Degree Organics Brand.
You will gain exposure to cross-functional collaboration, brand storytelling, and operational execution within a growing organization.
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You want to join a progressive family-owned company on a mission to build healthier communities
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You have a pro-active and collaborative approach with a 'can do' attitude
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You are health-conscious and have values that align with One Degree Organics
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You thrive in roles that require relationship-building and meaningful customer interactions.
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You deal promptly, professionally, and courteously with others.
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You are an excellent communicator who can easily work independently or collaboratively in a team.
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You are a motivated self-starter with an optimistic attitude.
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You are energized by interacting with and helping people.
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You have strong customer service and relationship-building skills.
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You have advanced computer skills including MS Office.
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You are familiar with CRM tools such as IssueTrak (or similar).
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You have superb organizational and time management skills
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You have relevant experience working in a similar customer service capacity.
CUSTOMER SERVICE EXCELLENCE:
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Handle inbound customer calls and emails with empathy and professionalism.
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Provide a human touch by calling customers directly, not relying solely on automated responses.
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Proactively identify and resolve potential issues before they escalate.
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Create 'surprise and delight' moments through handwritten notes and thoughtful follow-ups.
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Respond to customer inquiries within 24 hours (weekdays) or 48 hours (weekends).
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Document all customer interactions in IssueTrak.
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Compile weekly summary reports and share insights with stakeholders.
FARMER ENGAGEMENT & BRAND EXPERIENCE
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Support the execution of farmer engagement initiatives, including:
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Sending product shipments and personalized notes to farmer partners
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Assisting in the coordination of farm-related experiences and storytelling initiatives
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Support the development of a structured farmer relationship management approach (database, cadence, tracking, etc.)
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Contribute to building stronger connections between farmers and consumers through marketing initiatives
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Act as a brand ambassador who reflects our company values in every interaction
COLLABORATION & INSIGHTS:
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Work closely with the marketing team and other departments to ensure alignment with brand messaging.
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Identify trends in customer and farmer feedback and share actionable insights.
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Collaborate cross-functionally to support brand initiatives and be open to feedback and development opportunities.
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Stay up to date on product knowledge and seasonal farmer initiatives.
ADDITIONAL DUTIES:
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Support ad hoc marketing projects and initiatives
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Act as a backup for others when needed.
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Adhere to all company policies and procedures.
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Perform other related duties as assigned.
Salary - $45,300 - $53,000
