About Twig Fertility
We’re Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern space brings a new definition to what healthcare can look like in Canada. Together with our state-of-the-art IVF lab and in-house pharmacy, we offer the full range of fertility services.
As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manner. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.
If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.
About the role
We are currently seeking a dynamic and experienced Administrative Team Supervisor to join our new Vancouver clinic to lead and oversee our administrative team, ensuring the highest standard of patient care and operational efficiency. This in person role is located in Vancouver and reports directly to the Clinic Manager.
Who We're Looking For:
- You are a proven leader - you have a passion for leading teams and developing leadership skills
- You have strong interpersonal skills and are an excellent communicator
- You are empathetic and understand how to build trust and rapport with the team and patients
- You thrive in dynamic and rapidly-changing business environments, and are able to adapt quickly to new challenges and opportunities
- You are a team player - Whether it's your primary role or not, you're always ready to step in and assist anywhere in the clinic
- You are passionate about fertility care and enhancing the patient experience
- You are able to set goals and motivate others to perform and achieve them
- You are resourceful, inquisitive and know how to find the information that you need
Your Responsibilities:
- Directly supervise and work alongside the reception, billing, and care teams in day-to-day operations
- Champion a patient-centred approach to care and ensure a welcoming atmosphere.
- Oversee team performance, including providing feedback, coaching, and performance management in collaboration with the Clinic Manager
- Oversee patient communications, addressing concerns with empathy and in alignment with clinic standards
- Manage team schedules and step in to cover shifts as needed, ensuring adequate weekend and holiday coverage
- Support recruitment, onboarding, and ongoing training of administrative staff on clinic policies, protocols, and customer service standards
- Identify workflow improvements and ensure adherence to clinic policies, privacy regulations, and data security standards
- Maintain complete and accurate patient records, adhering to documentation standards.
- Provide feedback to senior leadership on operational challenges and contribute to solutions.
- Foster a collaborative work environment across all departments.
You Have:
- Bachelor’s degree in healthcare administration, business, nursing, or a related field (preferred).
- Proven experience in a healthcare or clinic supervisor role.
- Strong leadership skills with a focus on team development and patient experience.
- Excellent organizational and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Detail oriented with excellent time management skills.
Perks and Benefits
At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being. Our commitment to providing best-in-class care extends through our competitive compensation and benefits including: extended healthcare coverage inclusive of life insurance, dental, vision and mental health support, paid leave for pregnancy loss, flexible return to work plan for parental leave, one free cycle of IVF/IUI or egg freezing and free egg/embryo storage as long as you’re employed.
At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Work Location: In person
