Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Job Overview:
The Senior Commercial Operations Specialist supports the execution, coordination, documentation, and continuous improvement of key sales and commercial operations initiatives. This role works closely with Commercial Operations leadership and cross-functional stakeholders to help improve the efficiency, consistency, and scalability of commercial processes across the quote-to-cash lifecycle.
The role provides senior-level coordination and operational support for initiatives involving Salesforce, CPQ-related processes, order management workflows, reporting, documentation, and process enablement. The Senior Commercial Operations Specialist helps ensure that project activities, stakeholder inputs, process documentation, data updates, and follow-up actions are organized, accurate, and completed in alignment with business priorities.
This position is well suited for an experienced operations professional who is highly organized, detail-oriented, comfortable working across multiple teams, and able to translate business needs into clear actions, documentation, and operational support.
Who you report to: Director, Sales Operations
What the job is all about:
Sales & Commercial Operations Coordination
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Coordinate day-to-day activities related to sales and commercial operations initiatives, ensuring actions, owners, timelines, and dependencies are clearly documented and followed up on
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Support Commercial Operations leadership in organizing workstreams, meeting materials, project trackers, action logs, status updates, and stakeholder communications
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Assist with the coordination of cross-functional activities involving Sales, Inside Sales, Order Management, Accounts Receivable, Finance, Product Management, IT, and other operational teams
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Track outstanding issues, risks, decisions, and next steps, escalating items to leadership where additional direction, prioritization, or resolution is required
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Maintain accurate records of project and process activities, ensuring information is current, accessible, and organized for stakeholders
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Help prepare operational summaries, meeting notes, process updates, and status reporting materials as required
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Contribute to continuous improvement efforts by identifying opportunities to simplify processes, improve handoffs, increase transparency, and reduce rework
Process Support, Documentation & Continuous Improvement
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Support the review and documentation of commercial operations processes, including current-state workflows, pain points, handoffs, dependencies, and improvement opportunities
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Assist in the development and maintenance of standard operating procedures, process maps, job aids, checklists, and training/reference materials
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Help identify recurring process issues and support root cause analysis by gathering information, documenting examples, and coordinating input from relevant teams
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Support implementation of process improvements by coordinating updates, documenting changes, communicating revised workflows, and helping stakeholders adopt new ways of working
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Ensure process documentation is clear, current, version-controlled, and stored in the appropriate SharePoint or centralized repository
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Contribute to efforts that reduce manual work, improve consistency, increase visibility, and support scalable operations across the sales and commercial lifecycle
Systems, Data & Reporting Support
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Support Salesforce and related commercial systems activities by assisting with data validation, process updates, user support, documentation, and issue tracking
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Coordinate and document system-related requests, enhancement ideas, data issues, or process gaps for review by Commercial Operations leadership or system owners
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Assist with CPQ, quoting, account, opportunity, order, or commercial workflow support activities as required
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Help maintain accurate operational data by reviewing records, identifying inconsistencies, coordinating corrections, and supporting adherence to defined standards
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Prepare or support reports, dashboards, lists, and trackers that provide visibility into operational activities, open items, and process performance
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Work with stakeholders to understand data or reporting needs and help translate those needs into clear requirements, summaries, or follow-up actions
Stakeholder Support & Communication
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Serve as a reliable coordination point for internal stakeholders seeking support from the Commercial Operations team
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Respond to routine questions, gather required information, route requests appropriately, and ensure stakeholders understand next steps
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Coordinate meetings, working sessions, follow-ups, and documentation required to support commercial operations initiatives
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Communicate clearly and professionally with stakeholders across departments, ensuring expectations, dependencies, and timelines are understood
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Support enablement activities by helping prepare communications, reference materials, training support documents, and adoption resources
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Reinforce process consistency by helping stakeholders understand where to submit requests, how to follow standard workflows, and where to find relevant documentation
Who you are:
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Post-secondary education in Business Administration, Sales Operations, Commerce, Project Coordination, or a related discipline
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5+ years of experience in sales operations, commercial or revenue operations, customer operations, order management, project coordination, or business support environment, particularly, experience contributing to large-scale systems implementation and/or systems integration projects
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Strong understanding of sales and commercial operations processes, preferably within a B2B, technology, manufacturing, or complex order environment
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Experience working with CRM systems, preferably Salesforce, with the ability to update, review, validate, and support accurate data and process execution
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Familiarity with CPQ, quote management, order management, customer account processes, or related quote-to-cash workflows is considered an asset
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Strong proficiency with Microsoft Office applications, particularly Excel, Word, PowerPoint, Outlook, Teams, and SharePoint
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Experience using task, project, or work management tools such as Planner, Smartsheet, Asana, Microsoft Lists, or similar platforms
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Strong organizational skills with the ability to coordinate multiple activities, track follow-ups, maintain documentation, and support competing priorities
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Excellent written and verbal communication skills, with the ability to summarize information clearly and professionally for different stakeholder groups
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Strong attention to detail and commitment to accuracy, consistency, and timely follow-through
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Ability to identify process gaps, escalate risks or blockers, and support practical improvements to day-to-day workflows
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Collaborative, service-oriented mindset with the ability to build effective working relationships across Sales, Commercial Operations, Finance, IT, and Order Management teams
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Self-motivated and proactive, with the ability to work independently while staying aligned to team priorities and direction
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Comfortable supporting change, process adoption, and enablement activities in a fast-paced environment
What We Offer:
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
Salary Information:
The pay range for this role in Canada is: 82,000 - 120,000 CAD
The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.
Use of Artificial Intelligence in Hiring
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at
[email protected], and we will make all reasonable efforts to accommodate your request.
