Join Our Team
Federated Tool Supply has proudly served contractors and industry across Canada since 1958. As one of Canada's largest independent retailers of professional power tools, machinery and accessories, we are looking for a Customer Service & Order Coordinator to join our team.
This position is responsible for providing customer support primarily through email while ensuring customer orders are processed accurately and efficiently. The successful candidate will work closely with our sales, purchasing and shipping departments to keep customers informed and resolve order-related issues.
The ideal candidate will be organized, detail-oriented and able to manage multiple tasks while providing excellent customer service.
Responsibilities
- Respond to customer inquiries by email
- Modify customer orders as required
- Update customers regarding product availability and supplier ETAs
- Coordinate order changes with the shipping department
- Investigate lost or delayed shipments
- Assist customers with tracking information and delivery issues
- Maintain accurate customer records
- Work with suppliers and couriers to resolve order issues
- Perform other customer service and administrative duties as required
Qualifications
- Previous customer service or administrative experience preferred
- Excellent written communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities
- Strong computer skills, including Microsoft Outlook
- Experience with ERP or order management systems is an asset
- Experience with BigCommerce or other eCommerce platforms is an asset
- Ability to think clearly and logically
- Positive attitude and willingness to learn
- Reliable and punctual
Applicants must be legally entitled to work in Canada.
A satisfactory criminal record check will be required as a condition of employment.
Hours
Monday to Friday, 8:00 AM – 5:00 PM
Rotating Saturday mornings may be required.
Salary
Based on experience.
Benefits
- Casual dress
- Company-provided shirts and sweaters
- Employee discount
- On-site parking
- French not required
Location
This position is based in London, Ontario. In-person attendance is required.
This posting is for an existing vacancy.
Please apply through Indeed and include your resume in PDF or Word format.
Only candidates selected for an interview will be contacted.
Job Type: Permanent, Full-time
Pay: $22.00-$24.00 per hour
Benefits:
Work Location: In person
