Company Overview
Zenula Health strives to be more than just a multidisciplinary rehabilitation clinic by providing an experience unlike any other. We take the time to get to know our client’s individual needs and goals, helping them achieve their fullest potential. Our work is transformational; with us, they can lay down the burdens of health challenges that have been impacting them for far too long.
Here at Zenula Health, there is comfort and security in knowing that every team member shares an enthusiasm for stepping into others’ shoes compassionately while fully dedicated towards improving one another’s well-being.
Our front office team plays an important role in creating a positive patient experience by ensuring smooth communication, efficient clinic operations, and excellent customer service. We are seeking a friendly, reliable, and patient-focused Client Services Assistant to join our weekend front office team on a regular ongoing basis.
Position Overview
Zenula Health is seeking a friendly, reliable, and patient-focused Client Services Assistant to join our front office team on a regular weekend basis.
The Client Services Assistant is the first point of contact for our patients and plays an important role in creating a positive and welcoming experience. This position requires a people-oriented individual with a pleasant personality, excellent communication skills, and a genuine interest in helping others. The successful candidate will support smooth clinic operations by assisting with client communication, appointment scheduling, administrative duties, and maintaining a professional reception environment.
This is an ongoing part-time weekend position and is not a seasonal or summer role. We welcome applications from individuals seeking regular weekend employment, including students who are looking for consistent work while completing their studies.
Key Responsibilities
- Welcome patients and visitors in a friendly, professional, and compassionate manner.
- Provide excellent customer service in person, by phone, and through electronic communication.
- Schedule, confirm, modify, and manage patient appointments.
- Answer phone calls, respond to patient inquiries, and provide administrative support.
- Process patient payments, issue receipts, and assist with payment-related inquiries.
- Maintain accurate patient information and assist with documentation and intake forms.
- Use clinic software, computers, and EMR systems to complete daily administrative tasks.
- Maintain patient confidentiality and follow privacy requirements at all times.
- Support front office operations, including opening/closing procedures and maintaining an organized reception area.
- Communicate effectively with patients, healthcare providers, and clinic management.
- Follow all clinic policies, procedures, and workplace standards.
Qualifications & Skills
The ideal candidate will have:
- A friendly, positive, and professional personality.
- Strong interpersonal and communication skills.
- A genuine interest in working with and helping people.
- Excellent customer service skills.
- Strong computer skills and confidence learning new software systems.
- Proficiency with computers, email, and digital communication tools.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize responsibilities in a busy clinic environment.
- Ability to maintain confidentiality and professionalism.
- Ability to work independently during weekend clinic operations.
Preferred Qualifications
- Previous experience in healthcare, medical, rehabilitation, or customer service settings.
- Experience working in a physiotherapy, chiropractic, rehabilitation, or multidisciplinary clinic.
- Knowledge of EMR systems or healthcare scheduling software.
- Previous administrative or reception experience.
- Experience processing payments or handling point-of-sale systems.
Work Schedule
- Regular weekend availability is required.
- This is an ongoing part-time position, not a seasonal or summer position.
- Candidates seeking consistent weekend employment are encouraged to apply.
- Students looking for regular weekend work while completing their studies are welcome to apply.
- Schedule details will be discussed during the interview process.
Pay: $18.00-$22.00 per hour
Benefits:
- Company events
- On-site parking
- Store discount
Work Location: In person
