The General Manager is a business leader responsible for overseeing the operational efficiency, financial performance, and overall tenant and customer experience of a large-scale mixed-use property comprising approximately 200,000 sq. ft. of commercial space and 890 residential rental units. Working closely with the Director of Food & Beverage and other key stakeholders, the role supports a coordinated approach to the property's food hall, bar, and kitchen operators to ensure a seamless customer experience and alignment with the property's overall objectives. The General Manager is accountable for developing and executing business plans, optimizing asset value, and ensuring alignment with ownership objectives across all property management functions.
KEY RESPONSIBILITIES
Financial Management & Budgeting
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Overseeing the preparation and management of operating and capital budgets;
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Monitoring financial performance against budget and addressing variances;
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Overseeing rent collection, arrears resolution, and financial reporting;
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Ensuring financial information is accurate, timely, and supports decision making;
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Driving net operating income through cost control and revenue optimization;
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Maintaining relationships with ownership and key stakeholders including regular reporting.
Community Operations
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Ensuring the property is maintained to a high standard and compliant with all applicable regulatory requirements;
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Managing vendor relationships including security, janitorial, maintenance, and contractors;
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Overseeing maintenance, repairs, and capital projects to ensure timely and cost-effective delivery;
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Ensuring a high-quality physical environment across commercial, residential, and public spaces;
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Identifying opportunities to improve efficiencies, enhance revenue and maintain competitiveness of the asset;
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Oversee the planning, management, and budgeting of marketing-related initiatives across both residential and commercial components;
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Acting as a liaison between property management, residential leasing, construction, and operations teams to ensure smooth communication and execution;
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Coordinating with residential leasing and building operations on move-ins, move-outs, and suite turnover schedules;
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Ensuring units are delivered in accordance with leasing commitments and operational standards;
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Coordinating suite readiness, turnover timelines, and handoff between leasing and operations teams;
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Assisting in the coordination, supervision, and execution of landlord work, including base building upgrades, and tenant improvements;
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Administer and enforce commercial and residential lease terms and conditions in accordance with legal and contractual obligations.
Tenant Services
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Delivering superior service to commercial tenants, residential residents, and food hall operators;
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Responding to tenant requests and concerns in a timely and professional manner;
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Conducting tenant engagement initiatives and monitoring satisfaction;
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Supporting leasing initiatives including tours, onboarding, and coordination.
Managerial Responsibilities
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Providing oversight and leadership to a team and managing the flow of work within the team;
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Working with the team to establish and improve processes and procedures for optimum internal efficiencies and to govern how employees interact with tenants, owners and other departments;
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Ensuring a productive and safe working environment;
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Using Peterson’s people management systems (recruitment, training, and development, communications, and performance management) to lead, manage and engage staff effectively and consistently to meet and plan for Peterson’s current and future operational needs; and
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Respectfully and capably represent the best interests of Peterson in all internal and external dealings.
QUALIFICATIONS
Academic, technical and professional competence
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Completion of a Bachelor’s degree or equal experience, preferably in Business Administration or Urban Land;
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Advanced education or professional designation considered an asset;
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Strong understanding of applicable legislation and regulations in Ontario.
Work experience and job skills
A demonstrated track record with a minimum of 11-15 years’ experience:
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Managing complex mixed-use assets including commercial and residential components;
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Financial budgeting, reporting, and analysis;
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Building strong stakeholder and tenant relationships;
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Advanced knowledge and understanding of commercial and residential lease structures and administration;
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Leading and developing teams in a multi-disciplinary environment;
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Demonstrating professionalism, accountability, and sound judgment in decision-making.
Personal aptitudes
Demonstrates attributes consistent with the Peterson’s Core Values
Relationships: We value and care about our relationships and treat everyone with dignity, respect and trust.
Integrity: We keep our promises and hold ourselves personally accountable for delivering on our commitments, acting with honesty and fairness.
Entrepreneurship: We continuously seek opportunities and challenge ourselves to find better ways of creating value. We believe diverse approaches, opinions, and experiences contribute to better outcomes for our stakeholders
Gratitude: We are grateful for the opportunities we are given. We support initiatives that affect positive change in our communities and value the skills, strengths and perspectives of our team.
This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position.
