Do you love engineering, infrastructure, and creating solutions that shape the future? We do!
At Trylon, we build rugged towers, engineered structures, and the smart accessories that make them work. For over 90 years we’ve delivered innovative products and construction services—and we’re still evolving. We’re expanding into new sectors and exploring opportunities where our expertise in infrastructure and manufacturing can make a difference.
If you thrive in a fast-paced, high-growth environment and want a chance to make your mark in multiple markets, we’d love to meet you.
We offer:
- Competitive compensation and comprehensive benefits, including a matching Group RRSP
- Real opportunities for career growth — your success drives our success
- Strong visibility within Trylon
We're looking for a hands-on IT Manager to own the day-to-day administration of our technology environment. You will be the most senior technical resource administering our infrastructure, cloud environment, and network on a daily basis, while also supervising a small internal team. The ideal candidate is comfortable working directly in the environment, configuring systems, troubleshooting infrastructure, and deploying software to end users, while also mentoring and directing the work of the team.
Key Responsibilities
IT Operations
- Administer Microsoft 365, Microsoft Entra ID, Intune, and SharePoint.
- Manage our small on-premises data center, including a VMware environment, storage, backups, and disaster recovery.
- Maintain our network infrastructure, including switches, wireless access points, VPNs, and firewalls.
- Manage ISP relationships and internet service.
- Administer our RMM platform across all endpoints for monitoring, patching, and remote support.
- Ensure high system availability through proactive monitoring, maintenance, and lifecycle management.
Cybersecurity & Risk Management
- Maintain our cybersecurity program, including identity management, MFA, Conditional Access, and endpoint protection.
- Develop and maintain IT policies, standards, and security procedures.
- Coordinate disaster recovery and business continuity planning and testing.
Business Applications
- Support and maintain business-critical applications, including ERP and CRM systems.
- Participate in the evaluation, migration, and implementation of new business systems as directed, including potential future initiatives involving Microsoft Dynamics 365 (Business Central and CRM).
- Evaluate, procure, and deploy business software for end users, maintaining accurate hardware, software, and cloud asset inventories.
- Manage software licensing renewals and vendor relationships for business applications.
Leadership & Team Management
- Supervise and mentor members of the IT team, including Help Desk and Software Development, setting priorities and supporting their development.
- Provide senior-level technical escalation for complex infrastructure and application issues that exceed what the Help Desk Technician can resolve.
- Build a responsive, customer-focused IT culture across the organization.
Vendor & Asset Management
- Manage relationships with external IT vendors, consultants, and service providers.
- Prepare and manage the IT operating and capital budgets.
- Negotiate software licensing, maintenance agreements, and technology purchases.
- Procure and provision laptops and end-user hardware for staff.
User Support
- Oversee employee onboarding and offboarding, including account provisioning, equipment setup, and access management.
- Maintain accurate, current IT documentation, procedures, and system configurations.
Qualifications
- Post-secondary education in Information Technology, Computer Science, or a related discipline.
- Minimum 5 years of progressively responsible, hands-on IT infrastructure experience, ideally including some supervisory responsibility.
- Strong, current hands-on experience administering Microsoft 365, Entra ID, Intune, and Azure.
- Solid experience with VMware virtualization, Windows Server, and Active Directory.
- Experience managing business-grade networking, firewalls, VPNs, and wireless infrastructure.
- Experience with RMM tools, endpoint protection platforms, backup, and disaster recovery.
- Comfortable being the sole or primary hands-on technical resource for infrastructure, not just an escalation point.
- Experience managing vendors, budgets, and technology projects.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
- Must be able to work on-site daily in Elmira and reside within a reasonable commute of the Kitchener-Waterloo region.
- Experience in a manufacturing environment is considered an asset.
Preferred Qualifications
- Experience with Microsoft Dynamics 365 Business Central and CRM, or similar cloud ERP platforms
- ERP migration or implementation experience.
- PowerShell scripting and automation experience.
- Professional certifications such as Microsoft, VMware, or CISSP are considered assets.
You are described as a practical, hands-on problem solver that can relate and influence people. You take ownership of equipment and process performance and focus on measurable impact and continuous improvement. If this sounds like you, we want to hear from you.
Check us out at www.trylon.com. Candidates must be located in Canada and legally eligible to work here.
No agencies please.
We thank all applicants, but only those who are selected to participate in our recruitment process will be contacted. Although we do not currently use AI in the recruitment and selection process, Trylon reserved the right to use AI in screening, assessing or selecting applicants.
Trylon TSF Inc. is dedicated to diversity, inclusion and accessibility in the workplace. Please reach out to our recruitment team to discuss any accommodation needs that you may require during the hiring process.
Pay: $100,000.00-$110,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Ability to commute/relocate:
- Elmira, ON: reliably commute or plan to relocate before starting work (required)
Education:
Experience:
- IT infrastructure: 5 years (required)
- Microsoft Dynamics 365: 1 year (preferred)
Work Location: In person
