At the innovative Genesis Downtown Toronto, we're not just showcasing cars - we're creating exceptional guest experiences from the moment they step through our doors. Our Genesis Sales Concierge team is the primary face of our showroom, and we're looking for someone extraordinary to join our team. Take a look at our unique approach and see for yourself!
In a world where first impressions are everything, you're our secret weapon. Your talent for turning a walk-in visit into an irresistible invitation isn't just about opening doors - it's about creating anticipation, building trust, and setting the stage for a luxury ownership journey. Without your magic touch, we risk being just another showroom lost in the noise. With you, we become the must-visit destination for anyone exploring the future of automotive excellence.
You are the crucial first point of contact for our potential guests. Without you, many people might never fully experience the exceptional hospitality Genesis Downtown Toronto offers. Your communication skills, enthusiasm, and ability to connect are essential in turning casual interest into dealership visits and, ultimately, satisfied Genesis owners.
As our Genesis Sales Concierge & Showroom Greeter, you'll be the ambassador of Genesis Downtown Toronto, creating memorable first impressions, managing guest flow in the showroom, and delivering an exceptional, boutique-grade experience. You'll blend your passion for high-end hospitality with your passion for automotive excellence, ensuring every guest feels like a VIP.
Your days will be filled with:
Showroom Hospitality & Guest Greeting:
Act as the primary face of the dealership, providing a warm, professional, and refined welcome to every guest entering the showroom.
Manage the guest "check-in" process, offering refreshments and ensuring guests are comfortable while waiting for a Sales Consultant.
Maintain the "Boutique" atmosphere of the showroom, ensuring the guest lounge and display areas are always pristine and welcoming.
Sales Engagement & Lead Management:
Respond promptly to inbound sales inquiries via phone, email, chat, and text with professionalism and brand-standard enthusiasm.
Proactively manage the "up-system" to ensure guests are introduced to Sales Consultants in a fair and efficient manner.
Schedule test drive appointments and sales consultations, ensuring all preparation is complete before the guest arrives.
Build initial rapport with guests to understand their interests and provide high-level product information.
Sales Team & Administrative Support:
Collaborate closely with Sales Consultants to ensure a seamless "hand-off" from the initial greeting to the sales presentation.
Assist with managing the test drive fleet, ensuring vehicles are clean, fueled, and ready for guest experiences.
Input guest information accurately into the CRM system to ensure no lead is left behind.
CRM & Reporting:
Track and report on showroom traffic, lead sources, and appointment show-rates.
Identify opportunities to enhance the guest journey within the showroom environment.
Stay up-to-date on Genesis product features, current promotions, and brand news to provide accurate information to guests.
This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
High school diploma or equivalent.
Strong communication skills (written and verbal) with a refined, confident, and sophisticated demeanor.
Natural talent for hospitality; ability to make people feel welcome and at ease instantly.
Proficiency with CRM systems, Microsoft Office Suite, and basic computer applications.
Self-motivated with strong organizational skills and the ability to manage showroom flow during busy periods.
Must be flexible to work days, evenings, and Saturdays as scheduled.
You have prior experience in luxury retail (e.g., high-end fashion, jewelry, hotels) or a premium automotive showroom.
You have a passion for the Genesis brand and luxury automotive trends.
You are bilingual.
Performance-Driven Culture: We celebrate achievements and foster a professional, luxury-focused environment.
Career Growth: We're committed to helping our team members grow into Sales, Marketing, or Management roles within the Genesis brand and Downtown AutoGroup.
Competitive Pay: $45,000 - $55,000 annually (commensurate with experience).
Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
Professional Development: Ongoing training through the DAG Academy and Genesis Canada to ensure you are a true product and hospitality expert.
Modern Facility: Work in a premium, state-of-the-art showroom in the heart of downtown Toronto.
You are what drives us … Apply Now! If you're ready to be the face of a world-class luxury brand, please apply. We're excited to hear your story!
This is an in-person role.
Downtown AutoGroup is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at [email protected].
Downtown AutoGroup is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
