20 meilleures offres (customer service technician) (à pourvoir)

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Service Project Manager / Estimator – Mechanical Services

Chisholm Industries -
Calgary, AB

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Détails du poste

Permanent | Temps plein
De 95 000 $ à 120 000 $ par an

Profil recherché

Permis de conduire de classe 5
Systèmes PGI
Microsoft Office
Gestion de projet
Système CVC
Compétences en communication
Connaissances en mécanique
Estimation de construction
Gestion du temps

Description complète du poste

About Chisholm Industries

Chisholm Industries is a well-established Alberta-based mechanical contractor with nearly 50 years of experience serving commercial, institutional, healthcare, and industrial facilities. Our purpose is simple but meaningful:

To grow great people, serve essential institutions and buildings with excellence, and be a force for good in our industry, our employees’ lives, and our community.

Our service culture is built around supporting technicians, building long-term customer relationships, and operating with professionalism and integrity—not pressure or shortcuts.

The Opportunity

Chisholm Industries is seeking an experienced mechanical service professional looking to take the next step in their career by combining technical expertise with estimating, customer engagement, and service project leadership.

This is not a traditional foreman role, nor is it a construction project management position.

This role has been intentionally designed to bridge the gap between our field teams, customers, and Service Operations by owning the lifecycle of service opportunities - from initial site assessment and estimating through project execution, customer communication, and close-out.

If you enjoy solving technical problems, working directly with customers, and want to develop the commercial and operational side of the mechanical service industry, we’d like to hear from you

What You’ll Do (Primary Responsibilities)

Estimating & Scope Development

Perform customer site visits and field assessments.
Develop detailed scopes of work.
Prepare labour and material estimates.
Prepare and issue customer quotations.
Review technical solutions with field personnel.
Coordinate supplier pricing and subcontractor quotations.
Follow up on outstanding quotations.

Service Project Management

Coordinate mechanical service projects from award through completion.
Plan labour, materials and equipment requirements.
Coordinate procurement activities.
Monitor project schedules and customer expectations.
Manage project documentation.
Identify and manage change orders.
Complete project close-out and turnover documentation.
Review project costs and profitability.

Customer Relationship Management

Meet with customers to review repair recommendations.
Assist customers with repair planning and budgeting.
Provide technical guidance and solution development.
Maintain regular communication throughout project execution.
Build long-term customer relationships.

Technical Leadership

Provide technical support to Plumbing and HVAC/R field personnel.
Assist with troubleshooting and scope development.
Support apprentice development and mentorship.
Participate in major customer site visits.
Work closely with Service Operations to improve service delivery.

Continuous Improvement

Improve quote turnaround times.
Improve service project execution.
Support ERP/FRS utilization and workflow improvements.
Assist with SOP development.
Identify opportunities to improve operational efficiency.
Support KPI development relating to quoting, project execution and customer satisfaction.

What Success Looks Like

Success in this position will be measured by:

· Timely quote turnaround

· Improved quote conversion

· Effective service project execution

· Customer satisfaction

· Gross margin performance

· Accurate job costing

· Strong communication with customers and field personnel

· Continuous improvement of service processes

What You’ll Need to Succeed – Qualifications

Required:

· Strong understanding of commercial mechanical systems including HVAC, hydronics, boilers, and plumbing systems

· Journeyperson Plumber, Refrigeration Mechanic or equivalent mechanical industry experience.

o CET, MET will be considered with relevant experience

· Minimum 5 years of mechanical service experience.

· Strong mechanical troubleshooting skills.

· Excellent written and verbal communication.

· Strong organizational, time management skills, and operational problem-solving skills

· Proficient with Microsoft Office.

· Demonstrated experience working with customers in commercial service environments

· Strong communication skills (written and verbal)

· Valid Class 5 Driver’s License

Preferred:

· Previous estimating experience.

· Previous service project management experience.

· ERP, FRS software experience.

· Customer-facing experience.

· Experience reviewing job costs and project profitability.

Compensation & Benefits

· Full-time salaried position

· Competitive salary ($95,000 – $120,000 per year (based on experience + qualifications))

· Comprehensive benefits package

· Employer RRSP contributions

· Paid time off and company holidays

· Tuition reimbursement

· Company vehicle

· Professional development opportunities

Why this opportunity is different

This role is not about supervising technicians. It is about owning one of the most important functions within our Service Division: Taking identified service opportunities and turning them into professionally estimated, well-executed and profitable work while delivering exceptional customer experience.

If you’re looking for a role that combines technical expertise, customer interaction, project management and business development – and want to help shape the future of a growing mechanical service organization – we encourage you to apply.

Why Join Chisholm?

· Nearly 50 years of trusted reputation in Alberta (Since 1977)

· Stable backlog of commercial service work

· Opportunity to help build and grow a high-performing service division

· Clear growth opportunities as the business scales, upward mobility opportunities

· Supportive leadership team committed to long-term growth

· A culture focused on people, professionalism, and doing the right thing

· Direct access to ownership and senior leadership

· A company that genuinely cares about people and community

Pay: $95,000.00-$120,000.00 per year

Benefits:

Dental care
RRSP match
Vision care

Work Location: In person

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