SILVERBACK TREEWORKS LTD
Now Hiring: Office Manager, Client Experience
About the Role
Since 2007, Silverback Treeworks has cared for the trees that shape our communities across Greater Vancouver and the Sea to Sky corridor. We're a locally owned team of ISA-certified arborists who take pride in doing things right, and we're looking for an Office Manager to help us keep that promise to our clients and our crews.
This isn't a role where you'll get lost in a big corporate structure. You'll keep the office side of the business running smoothly: the face of our company for clients and visitors, and the go-to person our crews rely on to keep things moving across our Squamish, North Vancouver, and Burnaby yards.
If you want a role with real ownership, enjoy staying organized in a fast-moving environment, and would rather be part of a tight-knit, outdoors-minded team than sit in a cubicle all day, this is worth a look.
What a Day Looks Like
No two days are the same, but here's a sense of what you'd be doing:
● Answer phones, emails, and online inquiries, and book consultations, quotes, and jobs for clients across all three yards
● Greet a client walking in for a quote, or a supplier dropping off gear, and make sure they leave with a good impression of Silverback
● Adjust the day's crew schedule with arborists and yard leads when a job runs long, weather shifts, or equipment needs change
● Place an order for PPE, fuel, uniforms, or other supplies before the yard runs low, and manage the vendor relationships behind them
● Process an invoice or purchase order and check in with our bookkeeper on day-to-day financial admin
● Help onboard a new hire, update an employee file, or answer a question about office procedure
● Plan an upcoming company event or team meeting, or sort out travel details for someone on the team
● Build or tweak the systems and procedures that keep three separate yards running like one team, not three
Qualifications
● Demonstrated customer service excellence: professional, personable, and calm under pressure
● Strong logistical and organizational skills are a big asset. You naturally keep things on track and stay one step ahead, especially when priorities shift
● 3+ years in office management, administration, or a hospitality/service-oriented role
● Strong communication and time-management skills
● Proficiency with standard office software (e.g., Microsoft Office or Google Workspace)
● Discretion with confidential information and a genuine desire to help others
Why Join Silverback Treeworks
● Join a business with real staying power: locally owned and serving this community since 2007, not a startup betting on next quarter
● Be part of an outstanding, tight-knit team that trusts you to run the office your way and has your back when things get busy
● Take ownership of a role with genuine variety, where your organization keeps a skilled crew of arborists doing their best work
● Work somewhere that feels like a crew, not a corporation, with an outdoors-minded, down-to-earth culture
Pay: $55,000.00-$75,000.00 per year
Work Location: Hybrid remote in Squamish, BC V8B 0G3
