About the job
Company: Maple Sheds Ltd.
Location: 1315 Industrial Road, Cambridge, Ontario
Job Type: Full-time, Permanent
Work Arrangement: On-site
Expected Compensation: $18.5 per hour, plus potential performance-based bonus for sales
Schedule: Monday to Friday, daytime hours; occasional Saturday or extended hours may be required during peak periods
Use of Artificial Intelligence in Hiring: Maple Sheds Ltd. does not use artificial intelligence to screen, assess or select applicants for this position.
About Maple Sheds Ltd.
Maple Sheds Ltd. is a growing Ontario-based company specialising in outdoor storage sheds and related products. We provide customers with practical storage solutions while focusing on reliable products, clear communication and responsive after-sales support.
We are looking for an organized, customer-focused and dependable Inside Sales & Order Coordinator to support customers from their initial inquiry through quotation, order confirmation, delivery coordination and after-sales follow-up.
This position combines inside sales, customer service and order administration. The successful candidate will be comfortable speaking with customers by phone, explaining product information, preparing quotations and coordinating orders with internal staff, warehouses and delivery providers.
Key Responsibilities: Customer Service and Sales
- Answer incoming telephone calls, emails, website inquiries and customer messages professionally and promptly.
- Identify customer needs and recommend suitable shed models, sizes, materials and available options.
- Explain product features, pricing, availability, delivery options, warranty coverage and company policies accurately.
- Prepare clear and accurate quotations based on customer requirements.
- Follow up with prospective customers regarding outstanding quotations and purchase decisions.
- Build positive customer relationships and provide a helpful, low-pressure sales experience.
- Identify appropriate opportunities for additional products or services without using misleading or high-pressure sales practices.
- Maintain current knowledge of Maple Sheds products, promotions, inventory and delivery procedures.
Order Processing and Coordination
- Create, review and process customer orders accurately.
- Verify product models, quantities, prices, discounts, customer contact information, delivery addresses and payment status before confirming orders.
- Send order confirmations, invoices, receipts and other required documents to customers.
- Coordinate orders with inventory, warehouse, management and delivery personnel.
- Confirm product availability and communicate expected pickup or delivery timelines.
- Schedule customer pickups and coordinate deliveries with freight companies, couriers or other transportation providers.
- Monitor active orders and promptly inform customers about delays, availability changes or delivery issues.
- Maintain organized records of quotations, deposits, payments, orders, deliveries and customer communications.
- Assist with order changes, cancellations and refunds in accordance with company authorization and policies.
After-Sales Support
- Respond to customer questions after delivery in a professional and solution-focused manner.
- Collect relevant information and photographs for damaged, missing or incorrect product-part claims.
- Create and maintain service or warranty case records.
- Coordinate replacement parts or other approved solutions with management, suppliers, warehouse staff and customers.
- Clearly explain warranty procedures and customer responsibilities without making unauthorized promises or commitments.
- Escalate complex complaints, legal concerns, payment disputes or unusual warranty requests to management.
Administration and Reporting
- Enter and update information in the company’s customer relationship management system, point-of-sale system, spreadsheets or other order-management tools.
- Keep customer records, sales notes and order statuses complete and accurate.
- Track sales inquiries, quotations, follow-up activities, confirmed orders and outstanding customer issues.
- Prepare basic sales and order reports for management.
- Assist with updating product information, price lists, frequently asked questions and customer communication templates.
- Support other reasonable administrative and customer-service duties related to company operations.
Qualifications
- Previous experience in sales, customer service, order processing, retail, construction products, home-improvement products or a related position is preferred.
- Experience gained outside Canada and transferable experience will be considered.
- Secondary school diploma or equivalent is preferred.
- Strong telephone, email and in-person communication skills.
- Ability to explain product information clearly and professionally.
- Strong attention to detail, especially when entering customer information, prices, quantities and delivery details.
- Ability to organize multiple customer inquiries and orders at the same time.
- Comfortable using Microsoft Office, Google Workspace, email, spreadsheets, point-of-sale systems or customer management software.
- Able to work independently while communicating effectively with management, warehouse personnel and delivery providers.
- Reliable, punctual and committed to following through on customer requests.
- Able to remain professional when dealing with customer complaints or changing delivery circumstances.
- Legally entitled to work in Canada.
Additional language skills and previous experience with outdoor products, storage products, building materials or logistics are considered assets but are not required.
Performance Expectations
Success in this position will be measured using reasonable and job-related factors, including:
- Accuracy of quotations and customer orders
- Timeliness of responses and customer follow-up
- Quote-to-order conversion
- Quality of customer communication
- Completion of order records and documentation
- Effective coordination of pickups and deliveries
- Resolution and proper escalation of customer concerns
- Compliance with company policies, privacy requirements and applicable laws
Privacy, Communication and Workplace Responsibilities
The successful candidate must:
- Protect customer contact, payment, delivery and order information.
- Collect and use personal information only for authorized business purposes.
- Follow company procedures when communicating with customers by telephone, email or text message.
- Respect customer communication and marketing preferences.
- Follow all company health and safety policies and report workplace hazards or incidents.
- Treat customers, applicants, co-workers, suppliers and delivery personnel respectfully and without discrimination.
- Maintain confidentiality regarding company pricing, supplier information, customer records and internal business operations.
What Maple Sheds Ltd. Offers
- Potential performance-based bonus
- Product and order-management training
- Supportive and practical working environment
- Direct involvement in sales, customer service and business operations
- Opportunities to develop experience in logistics, e-commerce, retail operations and account management
Please apply through LinkedIn. Only candidates who meet the qualifications will be contacted for further consideration.
Equal Opportunity and Accommodation
Maple Sheds Ltd. is committed to providing an inclusive and respectful workplace. Employment decisions are based on job-related qualifications, experience, skills and business requirements without discrimination on grounds protected by the Ontario Human Rights Code.
- Accommodation is available for applicants with disabilities throughout the recruitment and selection process. Applicants requiring accommodation may identify their needs when contacted. Information relating to accommodation will be treated confidentially and used only for the purpose of arranging appropriate support.
Job Type: Full-time
Pay: $18.50 per hour
Expected hours: 37.5 per week
Benefits:
Ability to commute/relocate:
- Cambridge, ON N3H 4W3: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
