20 meilleures offres (help desk analyst) (à pourvoir)

Functional Analyst
Engineers and Geoscientists BC —Burnaby, BC
- De 86 500 $ à 96 500 $ par an
- Temps plein
- Travail hybride
- Informatique
- Baccalauréat
- Scriptage
IT Service Desk Analyst
West Coast Reduction —Vancouver, BC
- De 50 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Service à la clientèle
- Microsoft Office
- Déplacements à prévoir
Postuler rapidement
il y a 2 jours
Junior Security Analyst
ProServeIT —À domicile
- De 50 000 $ à 66 000 $ par an
- Temps plein
- Télétravail
- Informatique
- Windows
- Linux
Postuler rapidement
il y a 9 jours
Onsite Service Desk Analyst - Contract
Compugen Inc —Toronto, ON
- De 33 $ à 35 $ de l’heure
- Contrat
- Informatique
- Informatique
- Service à la clientèle
il y a 2 jours
OPERATIONS SUPPORT ANALYST 2
City of Toronto —Toronto, ON
- De 42,28 $ à 46,31 $ de l’heure
- Heures supplémentaires
- Informatique
- Service à la clientèle
- Microsoft Office
il y a 4 jours
Service Desk Analyst
Infosys —Ottawa, ON
- De 57 389 $ à 70 143 $ par an
- Bilingue
- Doctorat
- Service à la clientèle
Postuler rapidement
il y a 9 jours
IT Support Analyst
Lakehead University —Thunder Bay, ON
- De 59 519,19 $ à 69 697,63 $ par an
- Temps plein
- Informatique
- Service à la clientèle
- Windows
il y a 10 jours
Technical Support Analyst I
Family Insurance Solutions —Vancouver, BC
- De 45 000 $ à 82 100 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Windows
- Esprit d'analyse
- Bourses d'Études
- Congés payés
Postuler rapidement
il y a 10 jours
Service Desk Analyst
Mount Royal University —Calgary, AB
- De 61 170,20 $ à 77 404,60 $ par an
- Temps plein
- Google Suite
- Service à la clientèle
- Microsoft Office
il y a 6 jours
IT Support Analyst
Specsavers —Mississauga, ON
- De 55 000 $ à 65 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Azure
- Microsoft Outlook
- Dépannage de logiciel
- Régimes de participation aux bénéfices
- Assurance Dentaire
il y a 9 jours
Business Analyst and Project Support, Payroll - BC Clinical & Support Services
PHSA —Burnaby, BC
- De 69 218 $ à 99 501 $ par an
- Temporaire
- Informatique
- Gestion de projet
- Baccalauréat
Statistical Analyst, Clinical Programs, BC Transplant – Vancouver, BC
BC Transplant —Vancouver, BC
- De 76 111 $ à 109 409 $ par an
- Temps plein
- Oracle
- Maîtrise
- Bases de données
IT Service Delivery Analyst
Canadian Nuclear Laboratories —Chalk River, ON
- Temps plein
- Télétravail
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Congés payés
il y a 13 jours
MSP Service Desk Analyst I
IT Force —Burlington, ON
- De 40 000 $ à 50 000 $ par an
- Temps plein
- Windows
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 6 jours
IT Business Systems Analyst
Urbacon —Toronto, ON
- De 80 000 $ à 110 000 $ par an
- Temps plein
- Microsoft Excel
- Azure
- SQL
Postuler rapidement
Contact Center Platform - Data Analyst
Government of Alberta —Edmonton, AB
- De 83 258 $ à 114 316 $ par an
- Télétravail
- Informatique
- Informatique
- Pas d'expérience requise
il y a 5 jours
Bilingual IT Support Analyst - Tier 1
EMCO Corporation —London, ON
- De 50 000 $ à 55 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Azure
- Microsoft Outlook
Postuler rapidement
Trading Systems Support Analyst
Picton Mahoney Asset Management —Toronto, ON
- De 70 000 $ à 90 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Azure
- Analyse de données
- Régimes de participation aux bénéfices
- Assurance Invalidité
Postuler rapidement
il y a 5 jours
Service Coordinator & Support Technician
Stratum Systems —Abbotsford, BC
- De 23 $ à 26 $ de l’heure
- Fins de semaine au besoin
- Travail hybride
- Azure
- Microsoft Outlook
- En présentiel
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 4 jours
Senior Infrastructure & Security Alanlyst
InsureLine Brokers Inc. (Head Office) —Port Coquitlam, BC
- De 80 000 $ à 100 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Azure
- Microsoft Outlook
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 5 jours

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Functional Analyst

Engineers and Geoscientists BC -
Burnaby, BC

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Détails du poste

Temps plein
De 86 500 $ à 96 500 $ par an

Profil recherché

Informatique
Études postsecondaires
Amélioration des processus
Baccalauréat
Scriptage
SharePoint
Développement logiciel
Test unitaire
Certification PMI
Exigences d'affaires
Débogage
Centre d'assistance
Technologie de l'information

Description complète du poste

Engineers and Geoscientists British Columbia is currently searching for a Functional Analyst to join our team in Burnaby!

The Functional Analyst at EGBC plays a crucial role in enhancing off the shelf systems such as Microsoft Teams, SharePoint and Office365, to support existing and improved business processes. They recommend and configure off the shelf solutions to meet the needs of EGBC and system users. This involves conducting thorough assessments of current systems, gathering and documenting business requirements, and collaborating with key personnel to ensure alignment with EGBC's goals. They analyze systems, identify areas for improvement, and develop plans to implement new configurations, installations, or updates of existing systems that can benefit the organization. The Functional Analyst also provides training and support to end-users, ensuring they can effectively utilize new systems. By bridging the gap between business needs and technology solutions, the Functional Analyst ensures efficient and effective operations, ultimately driving business success and innovation.

Our organization - one of BC's Top Employers – offers a competitive salary, comprehensive and generous benefits, an inclusive culture, and a hybrid work environment. Full details on our compensation and benefits value offering can be found below.

WHAT YOU WILL BE DOING

Administering interviews, workshops, and surveys with business users, managers, and other audiences to gather detailed business requirements.
Developing detailed process maps to visualize current workflows and identify areas for improvement.
Analyzing existing off the shelf systems and business processes to identify inefficiencies, gaps, and areas for improvement.
Preparing IS and system users for upcoming feature and functional changes.
Ensure the compliance and security of solutions with relevant regulations such as FIPPA and incorporates robust security measures.
Designing technical specifications and system designs based on business requirements, including the creation of prototypes and mock-ups to visualize proposed solutions and gather feedback from audiences.
Collaborating with IS Infrastructure and Development teams to design system architecture that will support the functional requirements of a solution and complement existing IS services. Identifying and defining integration points with other systems and ensuring seamless data flow.
Overseeing and engaging in the implementation of new systems or updates, ensuring they are completed on time and within budget.
Conducting quality assurance testing, including unit testing, integration testing, and user acceptance testing (UAT).
Creating detailed documentation, including user manuals, system specifications, and training materials.
Scripting to perform data extraction, transformation, analysis and automate repetitive tasks and integrate various third-party software systems to enhance efficiency and streamline processes.
Training employees on new systems and processes through sessions and workshops. Developing training materials and conducting training sessions for end-users to ensure they can effectively use the new system.
Collaborate with the Project Management Office to move projects forward and follow project management and change management recommended practices.
Other duties as assigned by direct leader and, as appropriate, members of the divisional leadership team.

WHAT YOU BRING TO THE TABLE

The successful applicant will possess the following:

5+ years of relevant previous experience in detailing, documenting and implementing technology solutions.
Bachelor's degree in Information Technology, Computer Science, or related is preferred.
Certifications like PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional) can be advantageous.
3+ years of experience assisting clients with implementing software applications.
3+ years of experience in leading and managing projects, particularly those involving software development, system implementation, or process improvement.
3+ years of experience with software development life cycles, scripting, debugging, and data analysis.
Experience working in a support help desk or software support capacity.

WHAT'S IN IT FOR YOU

Each member of our team contributes to public safety in BC and helps us deliver on our vision of "modern regulation for a resilient world." We serve the public as an inclusive, progressive, and future-focused regulator. Our Strategic Plan also places priority on our role to advance climate action, foster equity, diversity and inclusion, and move towards reconciliation with Indigenous peoples. At Engineers and Geoscientists BC, we are committed to demonstrating our values of collaboration, excellence, integrity, and innovation.

This role offers a competitive compensation and benefits program including a salary within our hiring range of $86,500 to $96,500. Placement within the hiring range will be based on candidate experience relative to the requirements of the role. Additional details on our generous benefit offerings are found below.

WHO WE ARE

Engineers and Geoscientists BC is proud to be recognized as one of BC's Top Employers.

Engineers and Geoscientists British Columbia is the business name of the Association of Professional Engineers and Geoscientists of the Province of British Columbia. We regulate and govern these professions under the authority of the Professional Governance Act.

We are charged with protecting the public interest by setting and maintaining high academic, experience, and professional practice standards for over 40,000 registrants. Individuals licensed by Engineers and Geoscientists BC are the only persons permitted by law to undertake and assume responsibility for engineering and geoscience projects in BC.

We are a not-for-profit organization governed by a board of elected registrants, licensees, and government appointees. The board is accountable to the public through the Ministry of Post-Secondary Education and Future Skills under the Office of the Superintendent of Professional Governance, for both the governance and management of the organization.

To learn more about our work please visit us at https://www.egbc.ca.

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