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Service and Dispatch Coordinator

Vertical Staffing Resources -
Rosslyn, ON

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Détails du poste

Permanent | Temps plein
De 50 000 $ à 60 000 $ par an
Il y a 3 heures

Profil recherché

Bilingue
Microsoft Word
Logiciels de GRC/CRM
Microsoft Excel
Microsoft Outlook
Permis de catégorie A
Service à la clientèle
Centre d'appels
Études postsecondaires
Logistique
Sens de l'organisation
Permis de catégorie G
Compétences en communication
Microsoft Dynamics Navision

Description complète du poste

Service and Bulk Coordinator

The Service and Bulk Coordinator is part of a team responsible for all activities involved in effectively executing daily propane deliveries to our customers, in a large geographic territory across Northeastern Ontario. This role is also responsible for managing the service technician(s) delivering high quality maintenance/repair/installs of propane equipment and other energy related products in a positive and professional manner and working closely with the Lead Service and Bulk Coordinator and Customer Experience Representative to ensure a high level of customer satisfaction.

What you will be doing as a Service and Bulk Coordinator:

Maintain/improve our high level of customer service by ensuring safe, timely and cost effective delivery to our customers, coordinating with drivers, sales, service and management as necessary.
Daily: answer phones; receive orders from customers, prepare delivery data and dispatch deliveries and drivers.
Plan and organize “will-call” deliveries and dispatch accordingly.
Utilize the GeoTab (GPS) and Navision software to reference conversations with clients, their site locations, equipment and refueling requirements.
Receive COD delivery requests, prepare credit card preauthorization utilizing template, monitor delivery and once complete forward dollar value of actual amount of propane delivered (invoice amount) to AR/Credit Team to process actual payment.
Ensure customer account information is accurate and current, including the calculation of fill frequency dates.
Enter product line information onto all new customer accounts; calculate fill frequency dates and record.
Use of proprietary dispatch software and schedule truck routes for next day deliveries.
Run “Autorun Report” to determine appropriate degree day fills; analyze data to properly determine fills. Escalate to Supervisor with any questions or inconsistency with data.
Enter sales leads into ADDs system or directly transfer calls to the Inside Sales Representative.
Work with sales and large customers to plan out demands, scheduling their deliveries etc. to ensure no product shortages or issues.
Provide assistance and direction to drivers regarding routes, equipment utilization & customer requirements.
Manage technicians ensuring that the standards set for excellence, customer satisfaction, productivity and cost control are met.
Ensure that the technicians submit all documents for work performed.
Enter all information is accurately entered in Navision.
Maintain records for comprehensive inspections, record all hazards as reported.
Undertake and ensure quality control is carried out so that all work complies with current codes, gas safety regulations and standards.
Utilize ADDs Systems to enter, update, and manage customer information.
Work closely with the Customer Experience Representative to develop and maintain excellent customer relations and resolve customer complaints.

What you should have as a Service and Bulk Coordinator:

Post-secondary education or equivalent.
Demonstrated commitment to excellent customer service.
Intermediate to advanced computer software skills (Microsoft Outlook, Excel and Word).
Highly organized, efficient, able to perform a variety of tasks simultaneously.
Excellent communication and organizational skills.
Bilingualism an asset.
Experience with Customer Relationship Management software (CRM) an asset.
Experience with Navision an asset.
Knowledge of propane industry beneficial.
Previous experience with a high-paced call centre/customer service/dispatch role is required
Logistics/distribution industry experience desirable
Must be able to pass pre-employment testing including drug and alcohol screening and a physical.
Must possess a valid G class driver’s licence and a reliable vehicle.

What you will receive in return as a Service and Bulk Coordinator:

The hourly rate for this position ranges from $50K-$60K depending on qualifications and experience.
Eligible for paid vacation time.
Eligible for Group Benefits plan after 90 days and Group RRSP plan after one year of service.

Where you will be working as a Service and Bulk Coordinator:

Rosslyn, ON

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Work Location: In person

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client coordinator emplois - thunder bay, on

Service and Dispatch Coordinator

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : client coordinator (thunder bay, on)

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