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VIP Reactivation Manager

Legendz
Mississauga, ON

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Détails du poste

Profil recherché

Compétences en communication

Description complète du poste

Legendz is looking for a VIP Reactivation Manager to join our VIP team. This role is focused on owning and managing the portfolio of offboarded VIP players, identifying sustainable reactivation opportunities and ensuring a responsible, long-term approach to player retention.

You will act as the bridge between churned players and the active VIP team, carefully assessing player behaviour, engagement patterns, and responsible gaming considerations before recommending any player for re-entry into active VIP management. Your success will be measured not by short-term activity, but by the quality and sustainability of the relationships you help rebuild.

This is an opportunity to shape a critical stage of the VIP lifecycle, work closely with commercial and VIP teams, and have a direct impact on player retention and long-term value.

What You Will Do

Own and manage the portfolio of offboarded VIP players, monitoring churn reasons, cooling-off periods, and reactivation opportunities.
Conduct consultative outreach to former players, introducing new features, loyalty initiatives, and personalized value propositions aimed at sustainable re-engagement.
Assess and categorize churned players into clear cohorts, distinguishing temporary fatigue from Responsible Social Gaming restrictions and exclusions.
Serve as the gatekeeper for player reactivation, ensuring only healthy and sustainable players are transitioned back to VIP Account Managers.
Collaborate with VIP Account Managers to develop tailored win-back initiatives that reward loyalty while avoiding aggressive promotional strategies.
Uphold Responsible Social Gaming standards and ensure players subject to timeouts or self-exclusion remain excluded from all promotional activity.

What We're Looking For

3+ years of experience in VIP management, retention, CRM, or player lifecycle management within social casino, gaming, or iGaming environments.
Strong understanding of VIP player behaviour, segmentation, churn patterns, and responsible gaming principles.
Experience managing portfolios and executing personalized player engagement strategies.
Excellent communication skills with a consultative approach and the ability to build trust with high-value players.
Highly analytical with strong attention to detail and proficiency with CRM and reporting tools.
Ability to balance commercial objectives with player protection and long-term sustainability.

What We Offer

At Legendz we’re committed to creating an exciting and rewarding environment for both our players and our team. Here’s what you can expect when you join us.

Innovative Work Culture – Be part of a forward-thinking team that’s changing the landscape of social casino gaming.
Career Growth Opportunities – We provide a supportive environment that encourages personal and professional development.
Creative Collaboration – Work alongside passionate individuals in a collaborative, dynamic team setting.
Competitive Compensation – We offer a competitive salary package, along with benefits to support your well-being.
Flexible Work Environment – Enjoy a healthy work-life balance with flexible work options.
Employee Recognition – We value hard work and dedication, offering recognition programs to celebrate achievements.
Exciting Industry – Work in a fast-growing, fun, and engaging industry with opportunities to make a lasting impact.

Building Belonging

We are dedicated to creating a workplace that embraces and celebrates diversity. We welcome individuals from all backgrounds and experiences, believing that diversity fosters innovation and drives success. We are committed to providing equal opportunities for all employees and working to ensure a culture where every voice is valued and respected. Join us in building an inclusive environment where everyone can thrive and contribute to our shared achievements.

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