Role Summary
This role designs, builds, and operates highly available enterprise content management platforms supporting both Application Enterprise Content Management (AECM) and End User Content Management (EUCM) use cases. The team owns and engineers platforms including Alfresco, SharePoint Embedded, Box, Google Workspace, and several supporting services.
The position blends hands-on Python engineering and development, platform integration, DevOps practices, and production support. The successful candidate brings strong ownership, excels at solving complex distributed system problems, and communicates effectively with both technical and non-technical stakeholders. You will play a key role in shaping platform reliability, scalability, and customer experience while contributing to ongoing modernization initiatives.
Key Responsibilities Software Development and Engineering
Design, develop, and maintain scalable content management solutions, integrations, and automation using Python. Java knowledge is an asset.
Lead and contribute to technical design discussions; produce high-quality design and architecture documentation.
Build and enhance tooling, libraries, and automation to support platform integration, operations, and reliability.
Perform code reviews and help establish and reinforce engineering best practices.
Mentor and provide technical guidance to other engineers on the team.
Platform and Infrastructure Ownership
Deploy, configure, and operate Alfresco ECM platforms in on-premises and private cloud environments, providing Level 3 production support.
Evaluate and assess SharePoint Embedded and Snowflake as application content management solutions, partnering with internal customers on proofs of concept.
Collaborate with vendor engineering and support teams on escalations, patches, and product upgrades.
Maintain accurate and up-to-date architecture diagrams, configuration standards, release notes, and operational runbooks for Level 2 support teams.
Troubleshoot complex issues across the full application stack, including web servers, application servers, databases, and authentication layers.
Operations, Support and Customer Engagement
Participate in an engineering on-call rotation (approximately one week every four to five weeks) to support production platforms.
Act as an escalation point for complex customer issues, working closely with Level 2 support, infrastructure, and security teams to diagnose and resolve incidents.
Communicate clearly with customers regarding issue status, root cause analysis, and resolution plans.
Analyze trends in incidents and customer feedback to drive platform improvements, defect remediation, and preventive measures.
Continuously review existing workflows and operational processes, recommending and implementing improvements to reliability, scalability, and security.
Required Qualifications
8+ years of experience in software engineering, application development, or DevOps roles.
5+ years of hands-on development experience with Python, with working knowledge of Java.
3+ years of experience supporting Linux and/or Windows systems, including troubleshooting, shell scripting, and automation.
Strong proficiency with relational databases, preferably Microsoft SQL Server, and writing SQL queries.
Solid understanding of networking fundamentals and experience working with load-balancing technologies.
Proven ability to troubleshoot and resolve issues in complex, distributed systems.
