MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.
Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.
JOIN OUR TEAM!
We are looking for a motivated Employment Counsellor/Job Developer to join our dedicated team! This position is based out of the Cloverdale WorkBC centre. Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
POSITION FUNCTION:
The Employment Counsellor & Job Developer is a dual role position responsible for supporting clients from intake through to sustainable employment. This role combines client centered case management with proactive employer engagement to achieve successful job attachment outcomes. The position assesses clients’ employability and financial needs, develops individualized action plans, and provides ongoing coaching and follow up. It also builds and maintains strong relationships with employers to create job opportunities, coordinates placements, and supports long term job retention. As a Subject Matter Expert (SME), this role provides guidance on WorkBC policies and systems, supports team members, contributes to continuous improvement strategies, and assists leadership in onboarding and service delivery excellence.
KEY DUTIES AND RESPONSIBILITIES:
- Assess potential clients’ program eligibility for the WorkBC program and refer ineligible clients to other appropriate community resources
- Interview clients and conduct a needs assessment (CNA) to understand their strengths, needs, abilities, skills, and other relevant employment-related factors to determine their employment readiness and service needs
- Develop and revise action plans for clients, collaborating with clients to agree on their objectives, services, activities, and tasks
- Support clients to develop a job search plan, complete their job search activities including job interview preparation, Skills enhancement, Work experience placement, Job retention and sustainment support
- Maintain excellent working knowledge of local labour market trends, community resources, the needs of job seekers and employers, and effective ways to bridge their respective needs
- Maintain an excellent working knowledge of local employment opportunities via cold calling, attending networking events, and engaging with local boards of trade, etc.
- Coordinate employer engagement events, such as job fairs, industry presentations, work site visits, etc.
- Secure placement opportunity for clients by screening them, referring resumes to employers, and following-up to ensure successful placement or to solicit feedback from employers
- Provide one-to-one job sustainment support to clients (services include on-the-job coaching, relaying employer feedback and/or work site visits)
- Work collaboratively with Employment Skills Facilitators to understanding clients’ needs and occupational goals and implement strategies to secure employment
- Share labour market insights and job opportunities with the team and Provide backup for team members when required
MINIMUM QUALIFICATIONS:
- A post-secondary degree, certificate or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in:
- Working with individuals with complex barriers and a broad range of cultural backgrounds
- Job coaching, counselling, or mentoring clients
- Conducting and interpreting clients’ needs assessments
- Implementing action plans and monitoring progress to help clients achieve sustainable employment
- Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment
- Building partnerships with employers, community agencies and other stakeholders
- Current and satisfactory Criminal Record Check required
DESIRED SKILLS AND QUALIFICATIONS:
- Ability to manage a high volume caseload while meeting targets
- Strong organizational and time management abilities
- Able to build rapport with clients
- Excellent interpersonal and written communication skills
- Ability to work cooperatively in a team environment
- Proficiency in Microsoft Office suite, Teams, database software, and able to operate standard office equipment
- Excellent problem-solving, collaboration and organizational skills
- Tactful, discrete, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgment
BONUS SKILLS/CERTIFICATIONS:
- CCDP (Certified Career Development Practitioner) or RRP designation (or in progress) preferred
- Ability to speak a second language will be considered an asset
- Experience with Integrated Case Management (ICM) system will be considered an asset
- A valid Class 5 Driver’s License is preferred
COMPENSATION: $28.58 - $31.03 per hour
HOURS:
Full-time (35 hours per week), with responsibilities split equally between the Employment Counsellor (17.5 hours/week) and Job Developer (17.5 hours/week) roles. Monday to Friday and occasional Saturdays on a rotating basis. Fixed term position until March 31, 2027.
The successful candidate must be able to commute to the Cloverdale WorkBC Centre location at 202-17700 56th Ave. Surrey, British Columbia, V3S 1C7
DEADLINE: July 22, 2026, by 4:30 pm
IMPORTANT NOTES:
- MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
- Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
- We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
