WHAT IS THE OPPORTUNITY?
This position is on a team responsible for the support and development of the enterprise monitoring systems used within RBC. Reporting to the manager of the Monitoring group the incumbent will drive monitoring solutions and deliver to the IT support teams. As a senior post a high level of professionalism, industry knowledge and drive is required to ensure the service provided matches the businesses needs.
WHAT WILL YOU DO?
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Provide subject matter expertise to RBC application teams
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Leverage enterprise monitoring capabilities
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Onboard clients to monitoring and event management systems
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Provide reactive and proactive alarms to support teams
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Reduce incidents through proactive measures
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Support a self-serve customer experience
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Implement automated and intuitive systems
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Creating and maintaining technical documentation, including user guides, troubleshooting procedures, and system documentation.
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Staying up-to-date on emerging technologies and industry trends to identify new opportunities for improvement and innovation.
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Diagnosing and resolving technical issues for users, providing guidance and training as needed.
WHAT DO YOU NEED TO SUCCEED?
Must have:
- Excellent interpersonal and highly developed communication skills (verbal and written).
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Creative and analytical thinker who is self-driven and capable of working in a fast paced environment.
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Strong MS Office skills – Word, Outlook, Excel and PowerPoint
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Knowledge of Microsoft and Linux/Unix Operating systems would be a strong asset.
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Knowledge of scripting languages and tools, including Python, GitHub, SQL, JavaScript, and web-related technologies such as HTML and CSS.
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Experience working with either one of the tools: Dynatrace, PagerDuty or Cache Point
Nice-to-have:
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Sense of urgency, agile, adaptable and resilient to handle multiple situations
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An innovative thinker who is proactive and well organized with attention to detail
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Strong communication and client/partner service skills
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Passionate about continuous growth, learning and sharing knowledge within a team
WHAT’S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
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Leaders who support your development through coaching and managing opportunities
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Ability to make a difference and lasting impact
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Work in a dynamic, collaborative, progressive, and high-performing team
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A world-class training program in financial services
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Flexible work/life balance options
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Opportunities to do challenging work
#TechPJ
#LI-post
Job Skills
Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Long Term Planning, Service Request Management
Additional Job Details
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
Toronto
Canada
37.5
Full time
TECHNOLOGY AND OPERATIONS
Regular
Salaried
2026-07-16
2026-08-08
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
