Director of Third-Party Operations (Collections & Recoveries)
Bill Gosling Outsourcing Corp. —Barrie, ON
- De 80 000 $ à 100 000 $ par an
- Temps plein
- PMP
- SQL
- APIs
Postuler rapidement
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- De 70,41 $ à 84,19 $ de l’heure
- Temps plein
- Travail hybride
- Microsoft Office
- Gestion de projet
- Capacités de présentation
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Director of Long Term & Elder Care, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- De 70,42 $ à 84,19 $ de l’heure
- Temps plein
- Soins infirmiers
- Maîtrise
- Baccalauréat
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Board of Directors - Volunteer
Canadian Mental Health Association, Simcoe County Branch —Barrie, ON
- Travail hybride
- Comptabilité
- Gestion de budget
- Compétences en communication
Postuler rapidement
il y a 6 jours
Associate Director of IPAC (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- De 63 000 $ à 90 000 $ par an
- Temps plein
- Compétences en communication
- Assurance Dentaire
Postuler rapidement
Travel Director of Care (DOC) – Long Term Care
SpeedStaff Medical —Ontario
- 75 $ de l’heure
- Temporaire
- Certification RCR
- Soins Immédiats en Réanimation
- Gestion d'équipe
- Heures d'arrivée et de départ flexibles
Postuler rapidement
Executive Director (Administrator) (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- De 100 000 $ à 135 000 $ par an
- Temps plein
- Compétences en communication
- Assurance Dentaire
Postuler rapidement
Associate Director of Care (RN) (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- De 84 000 $ à 115 000 $ par an
- Temps plein
- Compétences en communication
- Soins infirmiers
- Assurance Dentaire
Postuler rapidement
Director of Accounting
Garaga —Barrie, ON
- Temps plein
- Travail hybride
- Microsoft Excel
- Systèmes PGI
- Anglais
- Régimes de participation aux bénéfices
- Assurance Invalidité
Postuler rapidement
il y a 2 jours
Senior Director, LEO Satellite Operations
Holt Executive —Ontario
- Ingénierie
- Mathématiques
- Baccalauréat
Postuler rapidement
Director, Corporate Services (Renfrew, ON)
Palmer & Associates Executive Search Firm —Ontario
- De 133 000 $ à 155 000 $ par an
- Temps plein
- Affaires
- Leadership
- Assurance Dentaire
- Assurance Vie
Postuler rapidement
il y a 8 jours
Director of Care ( RN)
MedMatch Recruitment —Ontario
- De 120 000 $ à 125 000 $ par an
- Temps plein
- Sens de l'organisation
- Leadership
- Compétences en communication
Postuler rapidement
il y a 8 jours
Director, Group Underwriting
Medavie —Ontario
- De 120 335 $ à 170 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Microsoft Excel
- Expérience en gestion
- Assurance Dentaire
il y a 13 jours
Director of Wellness
Sienna Senior Living —Barrie, ON
- De 69 953 $ à 87 442 $ par an
- Temps plein
- Microsoft Office
- Leadership
- Assurance Dentaire
Director of Parts & Service Sales / Directeur des ventes de pièces et service
Joe Johnson Equipment —Innisfil, ON
- De 115 000 $ à 140 000 $ par an
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Director, People & Culture (Human Resources)
Oahas —Barrie, ON
- De 75 375 $ à 80 000 $ par an
- Temps plein
- Microsoft Excel
- Microsoft Office
- Ressources humaines
- Congés payés
Postuler rapidement
Director, People Wellbeing
Royal Victoria Regional Health Centre —Barrie, ON
- De 88,80 $ à 104,50 $ par jour
- Maîtrise
- Baccalauréat
- Ressources humaines
il y a 9 jours
Associate Director of Care - IPAC (RN/RPN) Permanent Full-Time
Sienna Senior Living —Barrie, ON
- De 69 954 $ à 87 442 $ par an
- Temps plein
- Soins infirmiers
- Baccalauréat
- Leadership
- Assurance Dentaire
Regional Director – Atlantic Canada
MTLI Group of Companies —Canada
- De 110 819,44 $ à 150 536,49 $ par an
- Temps plein
- Télétravail
- Microsoft Powerpoint
- Vente
- Salesforce
- Congés payés
- Assurance Vision
Postuler rapidement
Tour Director (German & Dutch Speaking)
Jonview —Canada
- De 237 000 $ à 320 000 $ par an
- Temps partiel
- Service à la clientèle
- Parler en public
- Anglais
Postuler rapidement
il y a 5 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : director of (barrie, on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Director of Third-Party Operations (Collections & Recoveries)

Bill Gosling Outsourcing Corp. -
Barrie, ON

Postuler rapidement

Détails du poste

Temps plein
De 80 000 $ à 100 000 $ par an

Profil recherché

Power BI
Gestion des fournisseurs
PMP
Tableau
SQL
APIs
Métadonnée
Visualisation de données
Intelligence artificielle
Analytique

Description complète du poste

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are hiring an experienced Director of Third-Party Operations (Collections & Recoveries) — BPO, AI & Reporting Transformation from the BPO space to run and scale a high‑performing vendor ecosystem across live collections, recoveries, and post‑charge‑off portfolios.

What You'll Do:

Lead a third‑party/BPO network that directly impacts client recoveries, cost‑to‑collect, and revenue across pre‑ and post‑charge‑off segments.
Be the primary client and vendor contact for delivery, governance, reporting, and continuous improvement.

Salary: CAD 80,000 – 100,000 (Depending on Experience)

Office Location: Barrie, Ontario (55 Mulcaster Street, Suite 600, Barrie, Ontario, L4M 0J4)

Work Model - Hybrid (at least 3 times in office)

Key responsibilities

Own third‑party strategy across North America: design the vendor portfolio (on/off/near‑shore), run RFPs, negotiate MSAs/SOWs, set SLAs/KPIs, and implement rigorous vendor governance and scorecards.
P&L, forecasting and ROI: manage budgets and margin, optimize placement strategy, capacity, and cost‑to‑collect across internal teams and external partners.
Performance leadership: drive collections/recoveries and post‑charge‑off results; implement test‑and‑learn frameworks (champion/challenger) across dialer, digital, and legal strategies.
Reporting modernization: build a future‑state reporting stack and data governance (single source of truth, automated QC, SLA dashboards, client‑ready insights, metadata/data dictionary).
AI and automation: deploy conversational AI/voicebots/chatbots, speech analytics, QA automation, propensity/risk models, workflow/RPA, and next‑best‑action; partner with Data/IT on integration, APIs, and model governance.
Workforce and resource planning: set capacity plans and schedules across vendors and internal teams; ensure tools, facilities, and inventory support efficient operations.
Client leadership: serve as the executive point of contact for delivery, quarterly business reviews, and continuous improvement roadmaps.
Department building: hire, coach, and develop leaders; define operating rhythms, playbooks, and OKRs to scale a high‑performing function.

Required experience & skills

5+ years in collections/recoveries operations with 3rd‑party/BPO vendor management; 5+ years leading pre‑ and post‑charge‑off portfolios.
3+ years in senior leadership owning P&L, SLAs, and multi‑site or multi‑vendor delivery.
Proven record building or transforming a third‑party program (selection, onboarding, governance, performance uplift).
Deep domain knowledge: collections strategies, recoveries, skip tracing, charge‑off/legal workflows, and regulatory/compliance frameworks.
Tech‑savvy and AI‑forward: hands‑on experience deploying automation, speech analytics, conversational AI, RPA/workflow tools, and A/B testing in production.
Reporting and analytics: expert in KPI design and client reporting; proficiency with BI tools (e.g., Power BI/Tableau/Looker), data visualization, and partnering on data pipelines; basic SQL a plus.
Tools familiarity (examples): collections platforms (e.g., FICO Debt Manager, Katabat), dialer/CX (e.g., Genesys, NICE CXone, Five9/TCN), speech analytics/QA (e.g., CallMiner, Verint), workflow/RPA (e.g., UiPath).
Strong financial acumen: forecasting, budgeting, unit economics, and vendor ROI optimization.
Exceptional leadership: hiring, coaching, performance management; clear communicator with clients and executives.

Nice to have

Certifications: Lean Six Sigma, PMP, or relevant data/AI certifications.
Experience with data privacy, model risk governance, and secure integrations in regulated environments.

This job posting is for an existing vacancy.

Why Join Us?

Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

Work Location: In person

Postuler rapidement

Affinez votre recherche

director of emplois - barrie, on

Director of Third-Party Operations (Collections & Recoveries)

Director of Infrastructure and Policy, Moosonee, ON

Director of Long Term & Elder Care, Moose Factory, ON

Board of Directors - Volunteer

Associate Director of IPAC (Orillia)

Travel Director of Care (DOC) – Long Term Care

Executive Director (Administrator) (Orillia)

Associate Director of Care (RN) (Orillia)

Director of Accounting

Senior Director, LEO Satellite Operations

Director, Corporate Services (Renfrew, ON)

Director of Care ( RN)

Director, Group Underwriting

Director of Wellness

Director of Parts & Service Sales / Directeur des ventes de pièces et service

Director, People & Culture (Human Resources)

Director, People Wellbeing

Associate Director of Care - IPAC (RN/RPN) Permanent Full-Time

Regional Director – Atlantic Canada

Tour Director (German & Dutch Speaking)

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : director of (barrie, on)

Key responsibilities

Required experience & skills

Nice to have

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact