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ASSISTANT SPA MANAGER

Vintage Hotels -
Caledon, ON

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Détails du poste

Temps plein

Profil recherché

Compétences en vente (compétences interpersonnelles)
Recommandation de produits
Comptes fournisseurs
Vente incitative
Mathématiques
Gestion d'équipe
Orientation vers les ventes
Comptabilité
Orientation axée sur le service à la clientèle
Gestion de budget
Consultation auprès de la clientèle
Service aux visiteurs
Procédures opératoires normalisées (PON)
Compétences en communication
Interaction avec les clients
Négociation

Description complète du poste

Millcroft Inn & Spa is currently seeking an Assistant Spa Manager to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Assistant Spa Manager
Location: 55 John St, Alton, ON L7K 0C4
Property: Millcroft Inn & Spa

This posting is for an existing within Lais Hotel Properties Limited.

Position Summary: Responsible to ensure the smooth and efficient operation of the Spa consistent with the functioning a first-class spa and treatment facility.

Duties and Responsibilities:

Primary Responsibilities :

Providing personalized and exceptional guest service at every given opportunity
Meeting established up-selling and sales goals
Assists the Spa Manager in ensuring the level of service performed by the Spa Team is characteristic of a four-diamond hotel rating
Responsible for assisting with training and monitoring of Spa Team Members
Assists the Spa Manager with the scheduling of all contract Personnel/Concierges/Supervisors
Takes an active role in promoting the hotel’s services and facilities as well as performing site inspections as required
Assists the Spa Manager in the development and implementation of Spa Standard Operating Procedures
Assists the Spa Manager in the development and preparation of annual department budget
Monitors inventory levels to ensure adequate supplies are available
Reports in a proactive and timely manner any maintenance deficiencies to the Maintenance Department and thoroughly follows-up
Performs Spa Concierge duties as necessary to accommodate absences or business demands
Attends and contributes to Management meetings in the Spa Manager’s absence
Filling Duty Manager shifts when required
Having a thorough knowledge of Lais Hotel Properties’ products and services
Suggesting additional products and services meeting our Guests’ specific preferences
Assessing Guests’ individual needs to meet standards for additional products and services
Actively seeking ways to meet Guests’ product or service needs

Professional Requirements:

Minimum of two years hands-on experience in a Spa
Basic accounting principles such as Accounts Payable/Receivable, Cash Receipts, understanding of budgetary concepts
Previous up-selling and/or sales experience is considered an asset

Personal Attributes

Professional appearance and mannerisms due to high level of public involvement
Excellent communication skills both written and oral
Good mathematical skills
Superlative interpersonal skills, especially leadership
Outgoing personality with strong sales ability
Confidence in selling and up-selling products and services
Positive sales-oriented personality
Desire to meet goals
Ethical and honest
Tact and diplomacy skills for negotiations with potentially difficult situations
Patience and listening skills must be well developed

Questions, quoting the job title and location, may be directed to [email protected]

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

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