20 meilleures offres (customer service desk, canada) (à pourvoir)

Customer Care Specialist - (M/W)
Dayuse —Montréal, QC
- De 43 000 $ à 50 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Logiciels de GRC/CRM
- Anglais
- Hôtel
Postuler rapidement
Administrative Assistant/Data Entry Clerk
Ponterio Developments Inc. —Greater Sudbury, ON
- De 20 $ à 24 $ de l’heure
- Temps plein
- Microsoft Word
- Google Suite
- Microsoft Outlook
- Assurance Dentaire
- Assurance Vision
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il y a 11 jours
Information Technology - Desk Agent
Omni Hotels & Resorts —Toronto, ON
- De 28,49 $ à 31,66 $ de l’heure
- Temps partiel
- Hôtel
- Réception
- Compétences en informatique
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Service Desk Support
Humber River Health —Greater Toronto Area, ON
- De 67 202,40 $ à 84 055,73 $ par an
- Temps plein
- Windows
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Front desk agent
HOTEL10 Montréal —Montréal, QC
- 25,90 $ de l’heure
- Temps partiel
- Vente
- Anglais
- Hôtel
- Assurance Invalidité
- Assurance Dentaire
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Service Desk Analyst
Manitoba Blue Cross —Winnipeg, MB
- Fins de semaine au besoin
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- Microsoft Office
- Horaire flexible avec plage fixe
il y a 12 jours
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Eco Global —Toronto, ON
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Office
- Diplôme d'études secondaires
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Town of Ajax —Ajax, ON
- De 38,06 $ à 40,77 $ de l’heure
- Temps plein
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il y a 3 jours
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The Butcher Shoppe —Toronto, ON
- De 20,22 $ à 25,00 $ de l’heure
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- Hospitalité
- Microsoft Outlook
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Service Desk Associate Part Time - TORONTO LEASIDE
The Home Depot Canada —Toronto, ON
- De 20,35 $ à 22,10 $ de l’heure
- Temps partiel
- Régimes de participation aux bénéfices
- Plan d'actionnariat des employés
il y a 6 jours
Front desk agent
SENS Høtel et le Château Versailles —Montréal, QC
- 26,72 $ de l’heure
- Temps partiel
- Anglais
- Hôtel
- Diplôme d'études secondaires
- Assurance Invalidité
- Assurance Dentaire
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Customer Support Specialist
J.D. Power —À domicile
- De 20 $ à 24 $ de l’heure
- 8 Heures
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Administrative Assistant
Amin Trades and Services Ltd. —À domicile
- De 19,75 $ à 25,00 $ de l’heure
- Temps partiel
- Télétravail
- Microsoft Word
- Google Suite
- Microsoft Outlook
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Service Desk Technician
CGI —Ville de Québec, QC
- De 35 000 $ à 65 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
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Customer Service Representative
Avmax Careers - Canada —Calgary, AB
- Temps plein
- Télétravail
- Compétences informatiques
- Anglais
- Microsoft Office
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il y a 9 jours
Customer Service Associate
Eco Global —Toronto, ON
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Office
- Diplôme d'études secondaires
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Inbound Sales Representative
A1 Performance Club —À domicile
- De 20 $ à 30 $ de l’heure
- Temps partiel
- Télétravail
- Logiciels de GRC/CRM
- En présentiel
- Compétences en communication
- Régimes de participation aux bénéfices
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il y a 13 jours
Front Desk Receptionist
holsome place Canada —Edmonton, AB
- De 28,00 $ à 28,08 $ de l’heure
- Temps partiel
- Google Suite
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il y a 14 jours
Service Desk Analyst
BGIS —Markham, ON
- De 47 118 $ à 58 897 $ par an
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Customer Service Representative
Auto Air Export, Inc. —Ingersoll, ON
- De 21 $ à 24 $ de l’heure
- Microsoft Word
- Microsoft Outlook
- Diplôme d'études secondaires
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il y a 13 jours

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Customer Care Specialist - (M/W)

Dayuse -
Montréal, QC

Postuler rapidement

Détails du poste

Contrat
De 43 000 $ à 50 000 $ par an

Profil recherché

Logiciels de GRC/CRM
Français
Communication avec la clientèle
Expérience en hôtellerie et hébergement
Gestion des demandes des clients
Anglais
Traitement des plaintes
Expérience en services aux clients d'hôtel
Amélioration continue
Priorisation des tâches
Orientation axée sur le service à la clientèle
Réception
Service aux visiteurs
Résolution des problèmes de la clientèle
Compétences en communication
Interaction avec les clients

Description complète du poste

Position based at WeWork in Avenue des Canadiens-de-Montréal, Montreal

ABOUT DAYUSE

Dayuse is the global leader in daytime hotel bookings. We open up a new world of possibilities for our customers, allowing them to enjoy luxury hotel amenities for a few hours, whether for a quiet workspace, a relaxing break, or a unique experience. By transforming hotels into daytime living spaces, we've generated nearly one billion euros in business volume for our 9,000 partners across 29 countries.

IMPORTANT INFORMATION

This is not a standard customer support role.

As a Customer Care Specialist at Dayuse, you will be the direct voice of a global brand operating in 29 countries — handling real-time inquiries from guests with high expectations, across phone and email, in a shift-based environment that includes evenings (until 9 PM) and rotating weekends.

We are looking for someone who has already navigated demanding customer-facing situations — whether in hospitality, travel, luxury retail, or a similar high-standards environment — and who genuinely thrives under pressure with a calm, solution-oriented mindset.

This role is a strong fit if you:

Have prior experience in guest relations, front desk, or customer care (1+ year preferred)
Are fully bilingual in English and French, with strong written and verbal communication
Are comfortable with shift schedules, including evenings and weekends
Are based in or willing to relocate to Montréal
Are familiar with North American service culture and its expectations

YOUR FUTURE TEAM

You will join our international Customer Care team based in Montreal. We are the central point of contact between Dayuse and its American-based users. Our core mission is to ensure every interaction is seamless, efficient, and positive, upholding the high standard of service our brand is known for.

YOUR IMPACT

As a Customer Care Specialist, you are the voice of Dayuse. Your primary responsibility is to deliver an exceptional and reliable support experience for our customers (B2C). In a fast-growing global market, your role is critical to maintaining customer loyalty, directly contributing to our continued success.

YOUR DAY-TO-DAY MISSIONS

Act as the main point of contact for guests, efficiently managing reservation modifications, special requests, and inquiries by phone and email.
Resolve issues effectively, handling customer feedback, complaints, and complex situations with diplomacy and precision using our CRM tools.
Uphold our service standards by ensuring a 100% response rate, guaranteeing a best-in-class customer experience with every interaction.
Collaborate with Account Managers and other departments to drive continuous improvement initiatives.

WHAT SUCCESS LOOKS LIKE

In your 1st month: You will master our internal tools and processes, confidently handling your first customer inquiries independently.
Within 3 months: You will be fully autonomous in managing all types of requests, consistently meeting our customer satisfaction targets and proactively suggesting process improvements.

YOUR PROFILE

We are looking for a service-oriented individual with a passion for problem-solving.

You are perfectly bilingual in English and French (written and spoken).
Previous experience in hospitality (front desk, guest relations) or a similar customer-care role is a strong asset.
You are an excellent communicator with a natural sense of diplomacy and empathy.
You are familiar with the North American business culture and its service expectations.
You are dynamic, responsive, and can effectively prioritize tasks in a fast-paced environment.
You are proficient with digital tools
You align with our core values: Plurality, Ambition, Merit, Humility, and Service Excellence.

WHAT WE OFFER

Contract: Full-time, permanent position.
Flexibility: Hybrid work model (up to 2 days/week remote).
Compensation: A competitive package including a base salary and a variable component.
Benefits: A comprehensive healthcare plan.
Schedule: Shift-based work to cover our international markets (includes evenings until 9 pm and rotating weekends)
Work Environment: Modern and collaborative offices at WeWork on Avenue des Canadiens-de-Montréal.
Culture & Team: A multicultural, dedicated, and supportive team that is passionate about our product and celebrates success together.

RECRUITMENT PROCESS

A first call with Milo, Talent Acquisition Specialist.
A video questionnaire
A final interview with Delphine, Head of Customer Care.

A NOTE ON OUR APPLICATION PROCESS

At Dayuse, we believe in diversity and human potential. We do NOT use AI to screen resumes. Every application is reviewed by our internal recruiters to ensure equal opportunity and prevent discrimination.

If you are ready to be the voice of Dayuse and deliver an exceptional customer experience, apply now!

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service desk (canada)

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Découvrir les offres d'emploi dans d'autres lieux

ABOUT DAYUSE

IMPORTANT INFORMATION

YOUR FUTURE TEAM

YOUR IMPACT

YOUR DAY-TO-DAY MISSIONS

WHAT SUCCESS LOOKS LIKE

YOUR PROFILE

WHAT WE OFFER

RECRUITMENT PROCESS

A NOTE ON OUR APPLICATION PROCESS

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