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Automotive Service Manager

Jaguar Land Rover Lakeridge -
Ajax, ON

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Détails du poste

Temps plein
De 100 000 $ à 150 000 $ par an
Il y a 6 jours

Profil recherché

Mécanique automobile
Expérience en gestion
Expérience en mécanique
Vente
Service à la clientèle
Microsoft Office
Assurance qualité
Amélioration continue
Expérience en concession
Connaissances en mécanique
Permis de conduire

Description complète du poste

Summary

We are seeking an Automotive Service Manager to join our team at Jaguar Land Rover Lakeridge. The Automotive Service Manager oversees the daily operations of the service department to ensure efficiency, profitability, and high-quality customer service. This role is responsible for managing Shop Foreman, Service Advisors, Warranty Administrator, Technicians, Apprentices, Detailers, Porters, and support staff, while maintaining compliance with manufacturer standards, dealership policies, and safety regulations.

Responsibilities

Direct and supervise service department operations, including scheduling workflow and productivity
Ensure the highest level of customer satisfaction by resolving concerns promptly and maintaining strong client relationships
Manage and mentor service staff to foster a collaborative work environment.
Ensure high-quality automotive repairs and services are delivered consistently.
Monitor and achieve department performance goals, including revenue, profitability, CSI, and productivity targets
Prepare and review financial reports, budgets, and forecasts for the service department.
Maintain compliance with the manufacturer's warranty and policy guidelines
Monitor service department performance metrics and implement improvements as needed.
Implement and monitor standard operating procedures for quality control and safety
Maintain compliance with safety regulations and dealership policies.
Develop service promotions and initiatives to increase and enhance customer retention and department sales
Conduct regular staff meetings and training to promote teamwork, efficiency, and continuous improvement.

Qualifications

Proven experience in a dealership environment with a strong background in automotive service management.
Strong leadership, coaching, and conflict resolution skills.
In-depth knowledge of automotive repair processes, warranties, and safety standards.
Extensive mechanical knowledge with hands-on mechanic experience preferred.
Excellent customer service skills with a focus on client satisfaction.
Sales experience is an asset but not mandatory.
Ability to analyze performance metrics and implement effective strategies.
Proficiency in dealership management systems, preferably CDK and Microsoft Office Suite
Valid G Driver's licence or higher with a clean driving record

Core Competencies

Leadership and Team Development
Customer Relationship Management
Financial and Business Acumen
Problem Solving and Decision Making
Attention to Detail and Quality Assurance

If you’re ready to drive your career forward with us at Jaguar Land Rover Lakeridge, we invite you to apply today and become part of our dedicated team!

Our Company is committed to being responsive to the diverse needs of its employees, customers and others, including those with disabilities, by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.

Status: Active Vacancy

This posting reflects a current job opening. We are actively recruiting qualified candidates to fill this position.

Job Type: Full-time

Pay: $100,000.00-$150,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
Vision care

Experience:

Service Management: 2 years (required)
Leadership and Team Development: 3 years (preferred)
Problem Solving and Decision Making: 3 years (preferred)
Quality Assurance: 2 years (preferred)
Jaguar Land Rover: 2 years (preferred)
German Automotive Brand: 2 years (preferred)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : level administrator (columbus)

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