2 meilleures offres (logistics delivery, columbus) (à pourvoir)

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il y a 9 jours
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Customer Service Representative II
Can-Tech Services —Ajax, ON
Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in…
De 29 $ à 34 $ de l’heure
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il y a 9 jours

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Customer Service Representative II

Can-Tech Services -
Ajax, ON

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Détails du poste

Contrat
De 29 $ à 34 $ de l’heure
Il y a 9 jours

Profil recherché

Microsoft Powerpoint
Microsoft Word
Français
Espagnol
Microsoft Outlook
SAP
Gestion des demandes des clients
Analyse de données
Logistique
Amélioration des processus
Anglais
Gestion des bons de commande
Priorisation des tâches
Service à la clientèle
Gestion de la relation client
Orientation axée sur le service à la clientèle
Contrats
Réception
Portugais
Affaires
Gestion des comptes
Compétences en communication
Interaction avec les clients
Coordination d'équipe

Description complète du poste

Customer Service Representative II

Location: Ajax, ON
Term: Contract porsition – 12 months (extendable)
Shift: Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
Hybrid work– a flexible working model where employees work partly in workplace and partly remote (at home)
Pay Rate: $29 - $34 per hour (based on experience)

Bilingual – Portuguese / English, Spanish / English, French / English - is an asset
Must be able to read, write, speak and understand the English language
Must be able to meet CGP requirements

Responsibilities:

Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests
Have progressive level of customer management experience to actively support a predefined customer allocation
Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations
Actively manage customer purchase orders from order intake to shipment
Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched
Problem solving skills to identify blockers with systems and/or tools
Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.
Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including Request for Quote (RFQ), Order Entry, Deliveries etc.
Participate in reviews / meetings as required

Qualifications:

Diploma in Business Administration or equivalent
Minimum experience level required: 3 years
Front Office Customer Services/Account experience, preferably in an aerospace environment
Proficiency in SAP
Proficiency on MS Word, Excel, PowerPoint, Outlook
Excellent verbal and written English communication skills
Excellent interpersonal skills and strong sense of teamwork
Sense of priority management

To apply please email your resume to Cindy at: [email protected]

AER1

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Customer Service Representative II

Lab Pack Customer Facing Representative (DZ Driver)

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