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Assistant Front Office Manager (Lake Louise, AB) (September/October Start)

Post Hotel & Spa
Alberta

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Détails du poste

Permanent | Temps plein
De 50 000 $ à 57 000 $ par an

Profil recherché

Conciliation de caisse en fin de quart
Expérience en hôtellerie et hébergement
Gestion des stocks
Politiques de santé et sécurité au travail
Préparation de rapports de gestion financière
Microsoft Office
Expérience en supervision
Expérience en services aux clients d'hôtel
Gestion d'équipe
Hôtellerie
Réception
Gestion de bureau
Service aux visiteurs
Leadership
Procédures opératoires normalisées (PON)
Résolution des problèmes de la clientèle
Compétences en communication
Coordination d'équipe

Description complète du poste

Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

Subsidized staff accommodation in Lake Louise
2 complimentary hot meals per day on shift
Discount on food and beverages at The Post's dining outlets
Complimentary stays at CRMR sister properties
Staff rates at all CRMR properties
Employee Benefits Program
Access to the Relais & Châteaux employee stay program
Staff events and recognition programs throughout the year
Opportunities for growth and advancement within The Post and across CRMR properties
Annual wage and performance review

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

Position Overview

The Assistant Front Office Manager at Post Hotel & Spa works closely with the Front Office Manager to ensure exceptional guest experiences from arrival through departure. This role supervises front office operations, assists with staff management, and maintains The Post's high standards of service. The ideal candidate will have a passion for hospitality, strong leadership abilities, and a commitment to creating memorable guest experiences.

Duties and Responsibilities

Support the Front Office Manager in overseeing daily front desk operations, guest services, reservations, concierge services, and bell staff
Assist in scheduling, training, and supervising front office staff
Handle guest concerns promptly and effectively to ensure high satisfaction levels
Process check-ins/check-outs, reservations, and manage the property management system
Balance daily transactions and prepare financial reports
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
Implement and maintain standard operating procedures for the front office
Assist in inventory management of front office supplies
Participate in management meetings and contribute to improving front office operations
Cover front desk shifts as needed
Ensure compliance with health, safety, and security protocols

Qualifications

2+ years of experience in hotel front desk operations, preferably in a luxury property
Previous supervisory experience in hospitality preferred
Diploma or degree in Hospitality Management or related field (asset)
Strong knowledge of property management systems and Microsoft Office
Excellent communication and interpersonal skills with a guest-first mindset
Ability to work flexible hours including evenings, weekends, and holidays
Problem-solving skills and ability to make decisions in a fast-paced environment
Knowledge of the Lake Louise area and local attractions (asset)

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

Job Types: Full-time, Permanent

Pay: $50,000.00-$57,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking

Application question(s):

Please share your experience related to this role.
Will you be able to reliably commute or relocate to Lake Louise, Alberta for this job?
Name some PMS systems that you used in your previous Front Office job
Do you have experience working in an upscale or luxury hotel front office team?

Experience:

Hotel Front Desk operations: 2 years (preferred)

Work Location: In person

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front desk emplois - high river, ab

Assistant Front Office Manager (Lake Louise, AB) (September/October Start)

Part Time Front Desk Administrator

Night Auditor

Front Desk Receptionist

Guest Services Agent

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