3 meilleures offres (entry level software, kanata, on) (à pourvoir)

Bilingual Customer Service Representative
Saand —Ottawa, ON
- Temps plein
- Systèmes PGI
- Anglais
- Microsoft Office
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Caivan Development Corporation —Ottawa, ON
- 80 000 $ par an
- Temps plein
- Informatique
- Dépannage de logiciel
- Ingénierie
- Assurance Dentaire
- Assurance Vie
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il y a 2 jours
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General Dynamics Mission Systems - Canada —Ottawa, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Travail hybride
- Ingénierie
- Conception de systèmes
- Baccalauréat
- Assurance Dentaire
- Bourses d'Études
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il y a 1 jour

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Bilingual Customer Service Representative

Saand -
Ottawa, ON

Postuler rapidement

Détails du poste

Temps plein

Profil recherché

Français
Soutien aux ventes
Lecture de dessins techniques
Systèmes PGI
Études postsecondaires
Anglais
Microsoft Office
Amélioration continue
Service à la clientèle
Mentorat
Orientation axée sur le service à la clientèle
Saisie de données
Soutien à la clientèle
Dactylographie
Formation et développement
Correction d'épreuves
Traitement des commandes
Collaboration interfonctionnelle
Interaction avec les clients
Coordination d'équipe
Communication interfonctionnelle
Amélioration des processus opérationnels
Gestion du temps

Description complète du poste

Job Description

Title:

Bilingual Customer Service Representative

Department:

Sales / Customer Service

Reports to:

General Manager

Shift:

Day, 8:00am to 4:30pm

Purpose of position:

The Bilingual Customer Service Representative serves as the primary point of contact for customers, ensuring accurate order processing, timely communication, and a high level of customer satisfaction. This role requires strong attention to detail, technical understanding of Saand products, and effective coordination with internal teams to support successful project execution.

This position is designed as a growth role, offering opportunities to take on increasing responsibility over time and develop toward a future Customer Service Lead / Supervisor role based on performance, capability, and business needs.

Duties & Responsibilities

Customer & Order Management

Contact and communicate with customers via phone and email to support orders, deliveries, and inquiries
Review, analyze, and vet incoming customer orders for completeness and accuracy in accordance with established standards and protocols
Check and proofread orders to ensure pricing, specifications, and delivery details are correct
Assist customers with order tracking, expediting, and delivery coordination
Enter / Log customer complaints, credits, and RMAs with complete and accurate information from the customer’s perspective

Technical & Project Support

Develop and maintain technical knowledge of Saand products, including benefits and product comparisons
Read and interpret technical drawings and specifications to support accurate order processing
Support project-related orders through coordination with project managers, purchasers, and internal teams
Participate in customer account visits, including project discussions and alignment of customer schedules with internal capacity planning

Internal Coordination & Problem Solving

Coordinate interdepartmentally with Production Scheduling, Shipping, Engineering, IT, and A+W Support to resolve order-related issues
Troubleshoot processing challenges and identify solutions that support customer expectations and internal efficiency
Communicate potential order issues proactively to outside sales representatives and collaborate on solutions
Assist outside sales representatives to ensure alignment and overall customer satisfaction

Ownership, Standards & Continuous Improvement

Take ownership of assigned customer accounts and orders from entry through delivery
Identify recurring issues or inefficiencies and escalate improvement opportunities
Support department standards and best practices through consistent execution and teamwork
Participate in continuous improvement discussions related to customer service and order processing

Team Support & Development Exposure

Assist with training, knowledge-sharing, and onboarding support for new or less experienced team members as experience grows
Act as backup support within the customer service/order entry workflow as required
Demonstrate professionalism, collaboration, and accountability as a contributing member of the team

Work Experience Requirements:

2–3 years of customer service experience in a manufacturing or technical environment, or equivalent experience with a strong willingness to learn
Fluency in English and French, written and oral, is mandatory
Working knowledge of MS Office and sales order/ERP software with strong keyboarding skills
Ability to read and understand technical drawings and diagrams is an asset
Knowledge of the glass industry (tempering, IG, laminated, fabricated glass) is an asset
Strong attention to detail with excellent organizational and time-management skills
Proven customer service orientation and problem-solving ability
Ability to establish priorities, work collaboratively as part of a team, and respond with appropriate urgency

Growth & Development Opportunities

Progressive ownership of customer accounts and complex orders
Exposure to process improvement initiatives within Customer Service and Order Entry
Opportunities to support training and informal mentoring of team members
Cross-functional collaboration with Sales, Production, and Scheduling
Development pathway toward a Customer Service Lead / Supervisor role based on performance and readiness

Education Requirements:

Post-secondary education

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entry level software emplois - kanata, on

Bilingual Customer Service Representative

Software Developer, Business Engineering

Junior Hardware Engineering Developer, FPGA

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