4 meilleures offres (service desk technician, oakville, on) (à pourvoir)

Service Desk Technician
Sygnet —Oakville, ON
- De 37 000 $ à 46 000 $ par an
- Fins de semaine au besoin
- Informatique
- Anglais
- Baccalauréat
- Jours fériés payés
IT Service Desk Technician - Mississauga
King-O-Matic Industries Limited —Mississauga, ON
- De 50 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Service à la clientèle
- Microsoft Office
- Bases de données
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Technical Specialist 1
Symcor Inc. —Mississauga, ON
- Fins de semaine au besoin
- Microsoft Access
- Microsoft Outlook
- Informatique
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23 h
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Burlington, ON
- Service à la clientèle
- Windows
- Compétences en communication

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IT Support Technician/HelpDesk
Resyst Inc. —Toronto, ON
Have a valid Driver's license (G2 or G). Provide first-line technical support via help desk channels, assisting users with hardware, software, and network…
De 38 500 $ à 42 500 $ par an
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il y a 12 jours
IT Support Technician
Resyst Systems Solutions Inc —Toronto, ON
Must have a valid Driver's license in the event of onsite support for clients. Manage help desk requests using ticketing systems such as OSTicket ensuring…
De 38 500 $ à 42 500 $ par an
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il y a 12 jours

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Service Desk Technician

Sygnet -
Oakville, ON

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Détails du poste

Temps plein
De 37 000 $ à 46 000 $ par an

Profil recherché

Informatique
Anglais
Baccalauréat
Diplôme d'études collégiales (hors Québec)
Compétences en communication
Permis de conduire

Description complète du poste

Status: Full-time, Employee

Salary: range $37000 to $46000 per annum

Career Level: Entry, with College Diploma

(Information Technologies Support Services; Internet Communications Technology; BaiSc Applied Information Science; Information Systems Security)

Prior to a job offer, the final step in the hiring process is for each candidate to arrange personal reference calls with former bosses and others that we may choose.

SYGNET seeks a motivated and skilled Service Desk Technician with drive and determination to support our client base. This position reports to our Service Manager. We are seeking an individual who is a problem-solver and is able to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. Our Service Desk Technician requires excellent written and verbal communication skills, strong troubleshooting abilities, and proven teamwork skills.

Our Service Desk Technicians are responsible for maintaining user uptime and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities. Applicants must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include identifying user problems and working within a structured problem managements and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining client satisfaction.

Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service–specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with clients and vendors.

Minimum Skills Required:

Strong interpersonal skills required to effectively communicate with clients, staff and vendors; ability to explain technical items in non-technical, understandable terms
Travel to field locations on occasion to perform preventative maintenance and resolve issues
Reliable use of transportation (i.e. car) and Valid driver’s license & proof of insurance
Police/ Criminal record check
Able to work off hours / weekends depending on project requirements, with on call availability

The Position of Service Desk Technician Entails:

Utilize system deployment and remote connectivity tools efficiently and effectively to provide support to clients in a timely manner
Field incoming requests from ticketing system
Troubleshoot user problems over the phone and with remote control technologies for both hardware and software issues
Accurate documentation of all activities conducted
Participate in onsite rollout of new PC’s and Notebooks
Create new “base images” for various hardware platforms
Provide post implementation remotely and onsite desk-side support as required
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
The ability to manage, maintain, troubleshoot and support our clients’ networks
Access software updates, drivers, knowledge bases, and frequently asked questions resources locally and on the Internet to aid in problem resolution.

The Successful Applicant must be:

Professional and articulate
Exceptional interpersonal skills, with a focus on listening and questioning skills.
Technically proficient
Excellent communicator (English: verbal and written)
A problem solver and detail-oriented
Graduate holding a University Degree in Bachelor of Computer Science or a College Diploma in either of the following: Information Technologies Support Services; Internet Communications Technology; BaiSc Applied Information Science; Information Systems Security.

Benefits include 2 weeks paid vacation and all statutory holidays, and training reimbursement. Our compensation plans commensurate with relevant experience, certifications and performance.

[email protected]

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