20 meilleures offres (itsm analyst, ontario) (à pourvoir)

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- De 111 365 $ à 142 116 $ par an
- Temps plein
- Télétravail
- Informatique
- PMP
- Ingénierie
ITSM Support Analyst
RJR Innovations —Ottawa, ON
- De 40 000 $ à 60 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Diplôme universitaire non requis
Informatics Analyst, ITSM, TFT
Guelph General Hospital —Guelph, ON
- De 99 567 $ à 124 429 $ par an
- Temps plein
- Service à la clientèle
- Maintenance
- Expérience administrative
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 6 jours
Infomatics Analyst, ITSM - Business Systems
Guelph General Hospital —Guelph, ON
- De 99 567 $ à 124 429 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Maintenance
- Expérience administrative
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
IT Service Desk Analyst
Metro Supply Chain —Mississauga, ON
- De 68 000 $ à 70 000 $ par an
- Temps plein
- Service à la clientèle
- Windows
- Esprit d'analyse
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
IT Service Delivery Analyst
goeasy —Mississauga, ON
- De 82 500 $ à 88 000 $ par an
- Sur appel
- Informatique
- Informatique
- Ingénierie
- Bourses d'Études
Postuler rapidement
427 EN - Business Application Support Analyst
Export Development Canada | Exportation et développement Canada —Ottawa, ON
- De 84 698 $ à 112 931 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Bilingue
- Microsoft Excel
- Indemnité de déménagement
Postuler rapidement
il y a 2 jours
Cybersecurity Controls Testing Analyst, Deloitte Global Technology
Deloitte —Toronto, ON
- De 69 000 $ à 114 000 $ par an
- Travail hybride
- Informatique
- Ingénierie
- Baccalauréat
IT Support Analyst
Child Development Institute —Toronto, ON
- 70 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Microsoft Outlook
- Windows
- Heures d'arrivée et de départ flexibles
Postuler rapidement
ServiceNow Business Analyst
Opensity Solutions —Toronto, ON
- De 100 000 $ à 140 000 $ par an
- Temps plein
- Télétravail
- Esprit d'analyse
- Agile
- Compétences en communication
Postuler rapidement
il y a 4 jours
Senior IT Business Analyst, Google CCaaS Operationalization
Intact —Mississauga, ON
- De 94 200 $ à 115 200 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Informatique
- DevOps
- Plan d'actionnariat des employés
Data and Reporting Analyst - Senior
Releady —Toronto, ON
- De 60 $ à 69 $ de l’heure
- Temps plein
- Ingénierie
- Finance
- Esprit d'analyse
Postuler rapidement
Senior Data Analyst, Canada
Valtech Group —Toronto, ON
- Télétravail
- Azure
- DevOps
- Analyse de données
IT Change Management, Senior Analyst
Interac Corp. —Toronto, ON
- De 85 000 $ à 90 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Office
- Esprit d'analyse
- Sens de l'organisation
Service Management Analyst
Payments Canada —Toronto, ON
- De 73 500 $ à 122 500 $ par an
- Temporaire
- Travail hybride
- Bilingue
- Anglais
- Gestion de projet
- Assurance Dentaire
- Congés payés
Postuler rapidement
Bilingual - Payment Operations Centre Analyst - Level 2
Payments Canada —Toronto, ON
- De 63 000 $ à 105 000 $ par an
- Temporaire
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
IT Support Analyst
Amphenol HSIO —Markham, ON
- De 50 000 $ à 70 000 $ par an
- Service à la clientèle
- Windows
- Microsoft Office
- Jours fériés payés
- Assurance Invalidité
Postuler rapidement
il y a 3 jours
Manager, Service Desk
Vena Solutions —Toronto, ON
- De 103 233 $ à 139 668 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Service à la clientèle
- Amélioration continue
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
IT Business Analyst
Softchoice —Toronto, ON
- De 69 750 $ à 93 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Assurance Invalidité
- Assurance Dentaire
Senior Analyst, ITSM Governance
Scotiabank —Toronto, ON
- Espagnol
- DevOps
- Anglais
- Bourses d'Études
il y a 3 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : itsm analyst (ontario)

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 111 365 $ à 142 116 $ par an

Profil recherché

Certification ITIL
Informatique
PMP
Ingénierie
Microsoft Exchange
Windows
Microsoft Office
Baccalauréat
Service Now
Compétences en communication
Active Directory
Gestion du temps
VPN

Description complète du poste

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : itsm analyst (ontario)

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