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Infrastructure Systems Analyst (Network) (RFT 1.0 FTE)

The Royal Ottawa Mental Health Centre -
Ottawa, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 58,63 $ à 67,97 $ de l’heure

Profil recherché

Microsoft Windows Server
Bilingue
Français
Authentification
Certification ITIL
Azure
Informatique
CCNP
Ansible
CCNA
LAN
CISSP
Anglais
Infrastructure réseau
PRTG
PKI
Pare-feu
DHCP
AWS
Réponse aux incidents
Baccalauréat
ITIL
Réseaux informatiques
DNS
Architecture de réseau
APIs
Technologies de l'information
Analyse des causes profondes
Diplôme d'études collégiales (hors Québec)
CompTIA Security+
Leadership
Compétences en communication
Python
Active Directory
Disponibilité élevée
Technologie de l'information
VPN

Description complète du poste

Position Information

Posting Number:

ROM26-172E

Title:

Infrastructure Systems Analyst (Network) (RFT 1.0 FTE)

Position Status:

Regular Full-time

FTE:

1.0

Job Schedule:

Days

Department:

Information Technology

Union:

Non-union

Site:

Royal Ottawa Mental Health Centre

Level of Police Check:

Criminal Record Check

About The Royal

As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education

About the Role

The Infrastructure Systems Analyst 3 is a senior technical specialist responsible for the design, implementation, optimization, security, and reliability of the organization’s enterprise network infrastructure. This role provides expert-level leadership across complex network, connectivity, wireless, firewall, VPN, and secure remote access services while maintaining a strong working knowledge of core infrastructure platforms.

Our current hybrid model requires employees to work on-site three days per week. On-site requirements may change based on operational needs.

Key Responsibilities

Lead the design, implementation, and optimization of enterprise network services, including LAN/WAN, wireless, routing, switching, VPNs, firewalls, and secure remote access.
Manage and support firewall policies (rules, NAT, VPNs, traffic analysis, troubleshooting, and policy optimization) and support cybersecurity investigations through analysis of firewall, VPN, and network activity logs.
Design and maintain network segmentation (VLANs, zones, access controls) across clinical, administrative, wireless, guest, vendor, and server environments.
Implement and support secure wireless networks (SSIDs, AP design, WPA2/WPA3-Enterprise, 802.1X, RADIUS, certificate-based authentication).
Configure and troubleshoot enterprise switching (VLANs, trunking, LACP, spanning tree, port security, uplinks) and connectivity to enterprise systems.
Design and support secure remote access solutions, including client and site-to-site VPNs, MFA, and vendor access.
Act as a senior escalation point and lead incident response, root cause analysis, and service restoration for complex network and connectivity incidents.
Provide expert guidance on network architecture, capacity planning, resiliency, and risk mitigation; collaborate with infrastructure teams across network, server, storage, virtualization, and cloud platforms.
Contribute to infrastructure standards, roadmaps, and long-term technology planning; ensure alignment with security, compliance, and business continuity requirements.
Maintain documentation (diagrams, standards, runbooks); support cloud connectivity, data centre modernization, and disaster recovery initiatives; provide mentorship, proactive monitoring, change execution, on-call support, and vendor coordination.

Qualifications

College diploma or university degree in Computer Science, Information Technology, or related field.
Minimum 5 years of progressive enterprise IT experience with a focus on networking in complex, multi-site environments.
Advanced hands-on experience with enterprise networking technologies: routing, switching, VLANs, trunking, spanning tree, LACP, firewall policies, NAT, VPNs, wireless, secure remote access, and troubleshooting.
Strong experience with enterprise firewalls, including policy creation, NAT, VPNs, traffic analysis, rule review, and security-focused management.
Experience with enterprise wireless technologies: SSIDs, access points, controllers/cloud platforms, roaming, authentication, RF coverage, and VLAN integration.
Strong knowledge of infrastructure platforms: Windows Server, Active Directory, virtualization, storage, backup, DNS, DHCP, and cloud-connected services.
Experience with certificate-based authentication, PKI-integrated services, and certificate lifecycle management.
Experience with network segmentation, NAC, least-privilege access, and zero-trust-aligned controls.
Proven ability to troubleshoot and resolve complex, high-impact technical issues independently.
Excellent communication skills with the ability to translate technical concepts for non-technical audiences.
Experience with monitoring/diagnostic tools (e.g., Zabbix, SNMP, PRTG, Wireshark, packet analysis).
Demonstrated ability to design, document, and maintain enterprise network architecture and standards.
Experience supporting mission-critical enterprise environments.

Preferred:

Experience leading or participating in infrastructure modernization, CAB processes, and incident/problem/root cause analysis.
Experience collaborating with Infrastructure, Security, Clinical Applications, and vendors.
Hybrid cloud networking (Azure, AWS), site-to-site and client VPN design.
Exposure to SDN (SD-WAN, controllers, NAC) and network automation/scripting (Python, Ansible, APIs).
Experience improving operational efficiency, reducing configuration drift, and supporting high availability/resiliency design.
Experience in regulated environments (preferably healthcare) and familiarity with ITIL frameworks.

Certifications:

CCNA (required) or equivalent enterprise networking experience.
CCNP, Aruba, Palo Alto, or equivalent certifications strongly preferred.
CISSP, Security+, or other cybersecurity certifications are assets.

Operational Environment:

Multi-site healthcare environment supporting clinical and administrative systems
Secure remote access requirements
Hybrid cloud / modernized data centre environment
High availability and business continuity expectations

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset

Benefits

At The Royal, we are committed to supporting your health, well-being, and financial security at every stage of your career through a comprehensive total rewards package that may include:

HOOPP, one of Canada's leading defined benefit pension plans, helping you build long-term financial security with a predictable lifetime retirement income and valuable employer contributions.
Competitive health and dental benefits through Medavie Blue Cross (MBC), supporting you and your family's health and wellness needs;
Life insurance and disability coverage through Manulife, including short-term and long-term disability benefits where applicable, providing added peace of mind.
Employee and Family Assistance Program (EFAP) through Telus Health, offering confidential counselling, wellness resources, and support services for you and your eligible family members (excluded casual staff).

Together, these benefits reflect our commitment to helping you thrive personally and professionally—today, tomorrow, and throughout your career at The Royal.

Salary Range:

$58.63 to $67.97 per hour

Additional Information

All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.

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