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Student Central Officer, Teaching, Learning and Student Experience

University of Saskatchewan -
Saskatoon, SK

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Détails du poste

Permanent | Temps plein
De 53 091 $ à 82 954 $ par an
Il y a 10 jours

Profil recherché

Service à la clientèle
Microsoft Office
Baccalauréat
Sens de l'organisation
Compétences en informatique
Ellucian
Compétences en communication
Permis de conduire

Description complète du poste

Student Central Officer, Teaching, Learning and Student Experience

Summary:

The Student Central Officer provides individualized front-line support to students while performing a range of administrative responsibilities that contribute to positive academic and personal experiences. This role involves , determining appropriate actions, referring students to specialized services, and following up. The officer supports processes related to student loans, registration, and financial appeals while maintaining student records, including those with sensitive information. This position works closely with internal and external stakeholders to deliver integrated, student-centered services and improve operational processes. Additionally, the officer contributes to initiatives that enhance service delivery, data analysis, and communication across the unit.

Interprets policies, regulations, and procedures related to student finance, registration, and records
Resolves registration issues and supports student processes in collaboration with campus units
Processes student loan documentation, confirmations of enrolment, and remittance calculations
Assesses student financial appeals by reviewing documentation and applying policy guidelines
Provides high-level explanations of financial aid programs, policies, and procedures
Analyzes multi-faceted financial, registration, and social situations and determines appropriate courses of action
Develops recommendations for process improvements based on data analysis and service feedback
Maintains and updates student records, including legal name and residency changes
Supports administrative functions, such as fee assessments, adjustments, and manual transactions
Delivers presentations and outreach sessions to students, families, and university stakeholders
Liaises with internal and external service providers to coordinate student services
Organizes and contributes to department initiatives and ongoing projects
Responds to student inquiries through various channels
Guides students through registration, financial aid, and administrative processes
Assists with document access, verification requests, and alumni program inquiries
Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment
Engages in continuous learning by participating in activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion
Demonstrates respect and dignity for all members of the community, actively contributes to an environment of acceptance and inclusion of others, and responds to different perspectives from a place of curiosity, respect, and non-judgement
Undertakes related duties, as assigned, consistent with the nature of the position

Qualifications:

A bachelor’s degree in a related field
Minimum of one year of related experience, preferably in a student-centered university environment
Knowledge of academic and administrative structures within a university setting
Effective interpersonal and communication skills
Ability to handle confidential information with discretion and professionalism
Strong organizational skills with high attention to detail
Effective problem-solving and analytical thinking abilities
Ability to work effectively both independently and collaboratively in a team
Strong customer service skills
Proficient computer skills, including Microsoft Office applications; familiarity with student information systems, such as Banner, and service platforms, such as Team Dynamix

Department: Student Central
Status: Permanent
Employment Group: ASPA
Shift: Mon-Fri, 8:30-4:30
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $53,091.00 - 82,954.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Specialist Professional
Salary Phase/Band: Phase 1
Posted Date: 7/3/2026
Closing Date: 7/16/2026 at 6:00 pm CST
Number of Openings: 1
Work Location: May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines

The successful applicant will be required to provide the following current verification(s) where 'Yes' is indicated below. Further information is available at: https://careers.usask.ca/tips-for-applying.php

Criminal Record Check: Not Applicable
Driver's License and Abstract Check: Not Applicable
Education/Credential Verification: Yes
Vulnerable Sector Check: Not Applicable

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action.
We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.
The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact us for assistance.

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