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Senior Third-Party Collection Officer

SinglePoint Group International -
Toronto, ON

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Détails du poste

Permanent

Profil recherché

Appel de recouvrement
Tenue de dossiers
Microsoft Outlook
Négociation des conditions de paiement
Tableurs
Saisie de données
Compétences en communication
Négociation
Gestion du temps

Description complète du poste

Are you an experienced collections professional who thrives in a results-driven environment? Do you have a proven track record managing high-performing frontline collection portfolios while maintaining strong compliance standards?

SinglePoint Group International, through our prominent brand Credit Bureau of Canada Collections (CBCC), is seeking a highly motivated and results-driven Senior Third-Party Collection Officer to join our frontline collections team. This opportunity is ideal for experienced collectors with Schedule A Bank experience who want to leverage their expertise, take ownership of complex portfolios, and contribute to a high-performing collections environment.

This is a full-time remote position available to candidates across Canada. The schedule requires flexibility, including one late evening shift (12:30 p.m. – 9:00 p.m. ET) and one mandatory Saturday shift (8:30 a.m. – 11:30 a.m. ET).

Responsibilities

Manage collection activities for assigned third-party portfolios, including financial loan accounts
Conduct professional collection calls with past due customers and negotiate payment arrangements within established client guidelines and risk parameters
Apply advanced collections techniques to resolve delinquent accounts while maintaining a customer-focused approach
Assess account risk and escalate accounts requiring additional action
Accurately document collection activity, account updates, commitments to pay, and payment arrangements within collection systems
Apply strong negotiation, objection handling, and problem-solving skills to effectively manage challenging conversations
Maintain compliance with regulatory requirements, client expectations, and industry best practices
Consistently achieve individual collection targets and contribute to departmental performance goals
Support team success through collaboration, knowledge sharing, and a commitment to operational excellence
Complete additional collection responsibilities as assigned

Experience & Qualifications

Minimum 5 years of Third-Party Collection Agency experience
Previous experience supporting Schedule A Bank portfolios is strongly preferred
Proven track record managing high-performing frontline collection desks and achieving performance targets
Strong performance history with demonstrated commitment to compliance and quality standards
Excellent verbal and written communication skills, with the ability to conduct effective collection conversations
Strong negotiation skills with the ability to influence outcomes and secure payment commitments
Excellent organizational and time management skills with the ability to manage multiple priorities
Strong computer skills, including experience with Microsoft Excel and Outlook
Ability to adapt and perform successfully in a fast-paced, results-oriented environment
Commitment to continuous learning and career development

Why Join SinglePoint?

At SinglePoint Group International, we recognize and reward the expertise of experienced collections professionals. We offer a competitive compensation package, incentive opportunities, and a comprehensive benefits program designed to support our employees both professionally and personally.

Our perks include:

Competitive compensation package with incentive opportunities and strong earning potential
Medical and dental benefits
RRSP program
Paid time off
Exclusive retail and insurance discounts
Opportunity to work with leading financial institution portfolios
Supportive team environment focused on performance, development, and career growth

Join a team where your experience, performance, and results make a difference.

SinglePoint is an equal opportunity employer. Accommodations are available upon request at any point throughout the selection process.

SinglePoint uses artificial intelligence (AI) tools to support certain aspects of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers. #LP

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Découvrir les offres d'emploi dans d'autres lieux

Are you an experienced collections professional who thrives in a results-driven environment? Do you have a proven track record managing high-performing frontline collection portfolios while maintaining strong compliance standards?

This is a full-time remote position available to candidates across Canada. The schedule requires flexibility, including one late evening shift (12:30 p.m. – 9:00 p.m. ET) and one mandatory Saturday shift (8:30 a.m. – 11:30 a.m. ET).

Responsibilities

Manage collection activities for assigned third-party portfolios, including financial loan accounts

Conduct professional collection calls with past due customers and negotiate payment arrangements within established client guidelines and risk parameters

Apply advanced collections techniques to resolve delinquent accounts while maintaining a customer-focused approach

Assess account risk and escalate accounts requiring additional action

Accurately document collection activity, account updates, commitments to pay, and payment arrangements within collection systems

Apply strong negotiation, objection handling, and problem-solving skills to effectively manage challenging conversations

Maintain compliance with regulatory requirements, client expectations, and industry best practices

Consistently achieve individual collection targets and contribute to departmental performance goals

Support team success through collaboration, knowledge sharing, and a commitment to operational excellence

Complete additional collection responsibilities as assigned

Experience & Qualifications

Minimum 5 years of Third-Party Collection Agency experience

Previous experience supporting Schedule A Bank portfolios is strongly preferred

Proven track record managing high-performing frontline collection desks and achieving performance targets

Strong performance history with demonstrated commitment to compliance and quality standards

Excellent verbal and written communication skills, with the ability to conduct effective collection conversations

Strong negotiation skills with the ability to influence outcomes and secure payment commitments

Excellent organizational and time management skills with the ability to manage multiple priorities

Strong computer skills, including experience with Microsoft Excel and Outlook

Ability to adapt and perform successfully in a fast-paced, results-oriented environment

Commitment to continuous learning and career development

Why Join SinglePoint?

At SinglePoint Group International, we recognize and reward the expertise of experienced collections professionals. We offer a competitive compensation package, incentive opportunities, and a comprehensive benefits program designed to support our employees both professionally and personally.

Our perks include:

Competitive compensation package with incentive opportunities and strong earning potential

Medical and dental benefits

RRSP program

Paid time off

Exclusive retail and insurance discounts

Opportunity to work with leading financial institution portfolios

Supportive team environment focused on performance, development, and career growth

Join a team where your experience, performance, and results make a difference.

SinglePoint is an equal opportunity employer. Accommodations are available upon request at any point throughout the selection process.

SinglePoint uses artificial intelligence (AI) tools to support certain aspects of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers. #LP