Location: Surrey, BC
Onsite 5 days a week
The Desktop Technician is responsible for the setup, deployment, maintenance, and support of desktop, laptop, and mobile equipment for our client. This role provides second-line technical support for a wide range of hardware, software, and connectivity issues while ensuring high levels of customer satisfaction and service delivery. Preference will be given to candidates with previous onsite support experience in a client-facing environment.
Your future duties and responsibilities
- Support, configure, deploy, and maintain desktop and laptop systems across various versions of Windows and macOS operating systems.
- Support and troubleshoot mobile devices running iOS and Android.
- Provide antivirus support and remediation.
- Configure, support, and troubleshoot hardware, including printers, servers, network devices, and mobile equipment.
- Independently resolve most desktop-related issues with minimal supervision and escalate complex issues when required.
- Support, maintain, and troubleshoot desktop applications.
- Create, update, resolve, and escalate support requests within a ticketing system.
- Document, track, and monitor incidents to ensure timely resolution.
- Provide feedback and updates to internal and external support teams.
- Create and maintain clear documentation for support procedures and processes.
- Communicate effectively with clients and multi-site support teams.
- Meet customer satisfaction objectives and continuous service delivery expectations.
Required qualifications to be successful in this role
- 2-3 years of experience supporting Windows and macOS desktop and laptop environments.
- Experience supporting iOS and Android mobile devices.
- Knowledge of antivirus tools and endpoint security support.
- Experience troubleshooting hardware, printers, networking equipment, servers, and mobile devices.
- Experience working with ticketing systems and incident management processes.
- Strong troubleshooting and problem-solving skills.
- Ability to document technical issues and support procedures clearly.
- Customer service-oriented with a strong focus on client satisfaction.
- Professional appearance and demeanor, as this is an onsite, client-facing role.
- Self-starter with the ability to work independently.
- Able to meet scheduled deliverables and deadlines.
- Strong team player.
- Dynamic, autonomous, and resourceful.
- Excellent communication skills.
Education & Certifications
- Post-secondary education in a relevant discipline or equivalent work experience.
- A+ Certification or equivalent experience.
- Network+ certification is considered an asset.
- Microsoft certifications, including Azure and Intune, are considered assets but are not required.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$85,000. This role is an existing vacancy
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
