2 meilleures offres (it support analyst, thunder bay on) (à pourvoir)

IT Support Analyst
Lakehead University —Thunder Bay, ON
- De 59 519,19 $ à 69 697,63 $ par an
- Temps plein
- Informatique
- Service à la clientèle
- Windows
il y a 12 jours
It Client Services - Networks Technology & Cloud Services Analyst (Temporary Full-Time)
City of Thunder Bay —Thunder Bay, ON
- De 35,33 $ à 43,31 $ de l’heure
- Temporaire
- Informatique
- Informatique
- Ingénierie
il y a 7 jours

Other jobs to consider

Find your next job by exploring related positions.

IT Support Analyst
Lakehead University —Thunder Bay, ON
You will play a key role in maintaining technology resources, resolving technical issues, and ensuring the University community has access to reliable,…
De 59 519,19 $ à 69 697,63 $ par an
il y a 12 jours
CPA with a passion for tech
BAI Bragonier + Associates Inc —Ontario
Fully remote — furniture and monthly home office allowances included. Do you have experience in a client-facing role where you had to train or explain technical…
De 85 000 $ à 115 000 $ par an
Postuler rapidement
il y a 13 jours

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
Amphenol HSIO —Markham, ON
Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision…
De 50 000 $ à 85 000 $ par an
Postuler rapidement
IT Support Analyst
360°kids —Markham, ON
These proven strategies help to keep youth safe by providing stable housing options with 360° wraparound supports. Work on MS-365 and SharePoint .
De 55 000 $ à 59 000 $ par an
Postuler rapidement

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support analyst (thunder bay on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

it support analyst jobs near thunder bay on

IT Support (Thunder Bay, ON) : offres d'emploi

Remote Customer Service (Hamilton, ON) : offres d'emploi

Social Service Worker (North Bay, ON) : offres d'emploi

Financial Analyst (Kitchener, ON) : offres d'emploi

Customer Service Analyst (Brampton, ON) : offres d'emploi

It Support (Mcmaster University, ON) : offres d'emploi

It Support (Blackfalds, AB) : offres d'emploi

Personal Support Worker (Orangeville, ON) : offres d'emploi

It (Abbotsford, BC) : offres d'emploi

Chat Support (Surrey, BC) : offres d'emploi

It Support (Tecumseh, ON) : offres d'emploi

It Support (Vancouver, BC) : offres d'emploi

Disability Support Worker (Edmonton, AB) : offres d'emploi

IT Support Analyst

Lakehead University -
Thunder Bay, ON

Postuler dès maintenant

Détails du poste

Permanent | Temps plein
De 59 519,19 $ à 69 697,63 $ par an
Il y a 12 jours

Profil recherché

Informatique
Service à la clientèle
Études postsecondaires
Windows
Soutien technique
Esprit d'analyse
Matériel informatique
Support informatique
Compétences en communication
Gestion du temps
Technologie de l'information

Description complète du poste

Technology Services Centre

Thunder Bay

Full-time

Permanent

Overview

Lakehead University is seeking a customer-focused and technically skilled IT Support Analyst to join the Technology Services Centre - Client Services team. In this role, you will provide frontline technical support to faculty, staff, students, and guests, helping ensure the reliable operation of the University's technology services and delivering an exceptional user experience.
As an IT Support Analyst, you will troubleshoot hardware, software, network, and audio/visual issues, support classroom and computer lab technology, assist with the setup and maintenance of technology for meetings and events, and provide responsive support through multiple service channels. You will play a key role in maintaining technology resources, resolving technical issues, and ensuring the University community has access to reliable, effective, and user-friendly technology services.

Responsibilities

Provide frontline technical support to faculty, staff, students, and guests by diagnosing, troubleshooting, and resolving hardware, software, network, printing, and audio/visual technology issues.
Deliver exceptional customer service through in-person, phone, email, and ticketing system support, ensuring timely resolution and escalation of technical issues when required.
Install, configure, maintain, and support desktop computers, laptops, software applications, peripherals, and classroom technology across the University.
Support the operation, maintenance, and troubleshooting of classroom, computer lab, conferencing, and audio/visual equipment to ensure reliable teaching and learning environments.
Set up, monitor, and dismantle audio/visual and multimedia equipment for meetings, events, lectures, and special functions, both on and off campus.
Record, prioritize, and manage service requests using the University's ticketing system, maintaining accurate documentation and follow-up.
Assist with software deployments, system updates, hardware imaging, and routine maintenance to ensure technology resources remain secure and operational.
Support print management services, technology accounts, software licensing, and related administrative processes.
Provide guidance and training to users on University technology, promoting effective use of available tools and services.
Collaborate with colleagues, vendors, and University departments to resolve complex technical issues and support technology-related projects and initiatives.
Maintain current knowledge of emerging technologies, University systems, and industry best practices through ongoing professional development.
Perform other related duties as assigned.

Qualifications

A post-secondary degree or diploma in Information Technology, Computer Science, or a related field.
A minimum of two (2) years of experience providing technical support in an IT, helpdesk, desktop support, or audio/visual support environment.
Experience in troubleshooting and supporting computer hardware, software, operating systems, peripherals, classroom technology, and audio/visual equipment.
Strong knowledge of Windows operating systems, desktop applications, and common IT hardware and software.
Excellent customer service, interpersonal, and communication skills, with the ability to explain technical concepts to users with varying levels of technical knowledge.
Strong analytical, troubleshooting, and problem-solving skills, with the ability to prioritize multiple tasks in a fast-paced environment.
Experience using ticketing systems and documenting technical issues is considered an asset.
Demonstrated ability to work both independently and collaboratively within a team environment.
Strong organizational and time management skills, with a commitment to continuous learning and professional development.
Ability to perform the physical requirements of the position, including lifting and moving technology equipment and working in classroom and event spaces as required.

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.

Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires. Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset. A lived experience or worked experience of any of these issues is preferred.

We appreciate your interest; Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343-8010 ext. 8334 or [email protected] to make appropriate arrangements.

Benefits Information

Why Lakehead University?

Application Deadline:

Thursday, July 30, 2026 - 11:59pm

Salary:

$59,519.19 - $69,697.63 (Group C)

Reference Number:

OPSEU-26-02

Application Deadline:

Thursday, July 30, 2026 - 11:59pm

Salary:

$59,519.19 - $69,697.63 (Group C)

Yes, eligible for benefits

Reference Number:

OPSEU-26-02

Postuler dès maintenant

Affinez votre recherche

it support analyst emplois - thunder bay on

IT Support Analyst

It Client Services - Networks Technology & Cloud Services Analyst (Temporary Full-Time)

Other jobs to consider

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support analyst (thunder bay on)

Découvrir les offres d'emploi dans d'autres lieux

Overview

Responsibilities

Qualifications

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact