1 meilleure offre (it support analyst, toronto district on) (à pourvoir)

IT Support Analyst
Alamos Gold Inc. —Toronto, ON
- De 70 000 $ à 90 000 $ par an
- Service à la clientèle
- Windows
- Compétences en communication
il y a 10 jours

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IT Support Analyst

Alamos Gold Inc. -
Toronto, ON

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Détails du poste

Permanent
De 70 000 $ à 90 000 $ par an
Il y a 10 jours

Profil recherché

Tenue de dossiers
Soutien bureautique
Service à la clientèle
Déploiement de logiciel
Amélioration des processus
Windows
Service Now
Compétences en communication
Intune
Appareils mobiles

Description complète du poste

Alamos Gold Inc.

Alamos is a Canadian-based intermediate gold producer with diversified production from three operations in North America. This includes the Island Gold District and Young-Davidson mine in northern Ontario, Canada, and the Mulatos District in Sonora State, Mexico. Additionally, the Company has a strong portfolio of growth projects including the IGD Expansion, and the Lynn Lake project in Manitoba, Canada. Alamos employs more than 2,400 people and is committed to the highest standards of sustainable development. The Company’s shares are traded on the TSX and NYSE under the symbol AGI.

IT Support Analyst

Reporting to the IT Service Delivery Manager, the IT Support Analyst is responsible for delivering exceptional technical support to employees across the organization. This role serves as the primary point of contact for IT support while also supporting device management, software deployment, user onboarding, and endpoint administration.

Primary Responsibilities:

Provide first and second-level support via phone, email, Teams, walk-ups, and the IT service portal
Troubleshoot and resolve hardware, software, mobile device, Microsoft 365, and connectivity issues
Configure, deploy, and support laptops, mobile devices, peripherals, and collaboration tools
Manage employee onboarding and offboarding activities, including account creation, device setup and technology orientation
Support endpoint management through Microsoft Intune, including device enrollment compliance, and application deployments
Deploy software and updates using automated deployment tools such as Intune and PDQ
Maintain detailed IT asset inventory and equipment records
Document incidents, requests, procedures, and solutions within the ITSM platform
Contribute to IT projects, process improvements, and technology rollouts

What You Bring!

4+ years of experience in IT support, service desk, or desktop support roles
Strong knowledge of Windows 11 and Microsoft 365
Experience with employee onboarding, device deployment, and account provisioning
Experience supporting mobile devices and endpoint management solutions
Solid experience with Microsoft Intune, ServiceNow, and software deployment tools such as PDQ is required
Excellent troubleshooting, communication, and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Exceptional documentation and record-keeping skills
Proficient in demonstrating analytical and problem-solving skills
Working knowledge of networks and network cabling preferred

Target Salary Range: CAD $70,000 - $90,000

The expected salary range for this role is intended to support transparency and informed decision making. Final compensation will be based on skills, experience and internal equity.

Alamos Gold Inc. may use artificial intelligence to initially screen or assess applicants for this position with respect to mandatory job requirements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Alamos Gold Inc. (the “Company”) is committed to creating and maintaining an accessible environment for all third parties, and will provide accommodation where required, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”). The Company is committed to excellence in serving all third parties including people with disabilities and will do so by preventing and removing barriers to accessibility and meeting the requirements under the Act in a timely fashion

This is an existing vacancy.

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