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Development Lead, Quality Assurance

BC College of Oral Health Professionals
Vancouver, BC

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Détails du poste

Permanent | Temps plein
De 85 638,38 $ à 92 774,92 $ par an
Il y a 10 jours

Profil recherché

Études postsecondaires
Gestion de la qualité
Microsoft Office
Leadership en amélioration de la qualité
Bases de données
Assurance qualité
Priorisation des tâches
Développement de contenu
Sens de l'organisation
Gestion de contenu
Gestion des documents
Compétences en communication
Suivi de l'avancement des projets

Description complète du poste

Department: Professional Practice
Reporting to: Manager, QA & QA Officer
Position Type: Permanent, Full-time
Work Location: Vancouver or Victoria - Hybrid
Salary: $85,638.38 - $92,774.92
Position Posted: August 27, 2026
Application Deadline: Open until filled
Apply to: https://talent.sage.hr/jobs/d4b38fe7-d109-40e1-8670-81857945b6c7

About the Role

BCCOHP is seeking a permanent, full-time Development Lead, Quality Assurance to join our Quality Assurance team. This position will report to the Manager, QA & QA Officer.

The successful candidate will be responsible for leading and facilitating the ongoing development and continuous improvement of the modernized Quality Assurance Program (QAP) across all Components, ensuring materials remain aligned with approved design, the Health Professions and Occupations Act (HPOA), Standards, policy, and operational reality.

This role serves as a collaborative bridge between the QA, Professional Advisor, Communications, and operational teams for content and guidance.

The Development Lead may function as a QA Officer under the HPOA to allow for sharing information of any escalations while otherwise maintaining QA confidentiality as defined under the HPOA.

Essential Duties

Content Integrity & Standards Alignment:

Ensure all content and learning materials are aligned with the HPOA, bylaws, approved design, BCCOHP Standards, and supporting policies.
Translate new, revised, or clarified Standards into QAP materials through approved governance pathways.
Liaise with the Professional Advisor team for interpretive clarity when needed and convert outcomes into usable program language.
Validate content accuracy prior to release and during periodic review cycles.

Continuous Improvement (Workplan Ownership):

Build, maintain, and implement the annual QAP improvement workplan using inputs from internal teams and data.
Obtain information from relevant parties to inform continuous improvement options, recommendations, and the proposed workplan.
Synthesize inputs into the proposed annual improvement workplan(s), identify resourcing supports and projected timelines and present the workplan to the Manager, QA & QA Officer (the Manager).
Manage the approved improvement workplan deliverables and keep the Manager apprised of potential barriers, risks, and/or delays.

Communications Content Support:

Collaborate with the Program Lead, Quality Assurance (the Program Lead) and Communications to update materials and content as it relates to program updates or enhancements.
Collaborate with the Program Lead and Manager to confirm operational feasibility and regulatory alignment before finalizing guidance update recommendations.
Manage outdated QAP content, templates, and guidance to ensure only current materials are in use.

QA Assessor Enablement Support:

Support the Program Lead by developing and maintaining Component C tools/assessments, templates, and content aids used in QA Assessor training and calibration.
Provide content clarifications to support consistent application of approved tools and approaches.
Deliver training and calibration sessions for QA Assessors on Component C processes, expectations, and regulatory decision frameworks in collaboration with the Program Lead.

Other Responsibilities:

Collaborate with the QA team (and other teams, as applicable) to develop components for the initial delivery of the modernized QAP.
Support program operations and other duties as required.

Essential Skills and Qualifications

Post-secondary education combined with a minimum of five years of work experience in a regulatory environment, or an equivalent combination of education and experience.
Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.  
Experience with quality assurance programming for regulated professionals is an asset.
Experience with adult learning principles and assessments is an asset.
Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
Ability to handle sensitive and confidential information with discretion.
Strong critical thinking, analytical, and problem-solving skills. 
Attention to detail and dependability are second nature. 
Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.  
Indigenous Cultural Safety training or equivalent self-directed training is an asset.  
Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset.

Work Hours

BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am - 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation & Perks

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $85,638.38 to $ 92,774.92. The salary offered will be determined based on factors such as skills, experience, and education relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

Extended health and dental benefits plan
RRSP contributions
Parking/transit subsidy
Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
Maternity/parental leave top-up
Annual professional development allowance
Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
Early office closure on Fridays during the summer

How to Apply

If you are interested in joining our team, visit https://talent.sage.hr/jobs/d4b38fe7-d109-40e1-8670-81857945b6c7 to apply. Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

For more information about this and other roles, please visit https://oralhealthbc.ca/about/careers/.

Who We Are

The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for all oral health professionals in BC. BCCOHP’s role is to protect the public and promote better health outcomes for patients. BCCOHP regulates 16,000 oral health professionals including certified dental assistants, dental therapists, dental hygienists, dental technicians, denturists and dentists. We protect the public in three main ways:

Ensuring that oral health professionals are able to practise competently
Setting standards for the delivery of safe and patient-centred oral health care
Investigating complaints about oral health professionals

We believe that everyone will be able to see themselves in our vision statement: patients/public, oral health care professionals, and those within BCCOHP.

Our mission is to safeguard the public from harm and discrimination by diligently overseeing safe, competent, ethical, and team-based oral health care, ensuring trustworthiness in our regulatory practices.

Our Values

We put people first.

We recognize that the most important resource in delivering our mission is the diversity and knowledge of people.

We do what we say.

We are committed to delivering meaningful outcomes for patients and the public, and to being transparent about our work and its impact.

We get it done.

We build credibility and trustworthiness through the quality of our regulatory work, while approaching new challenges with openness and curiosity.

We take the long view.

Through continuous improvement, we use our influence to make a positive impact today and in the future.

Strategic Focus

Regulatory leadership

We will identify the strategic opportunities within regulatory modernization, including a seamless transition to new governing legislation.

Cultural safety and humility

Uphold indigenous rights and promote reconciliation through the regulation and delivery of oral healthcare.

Health equity and anti-discrimination

Prevent harm and discrimination to create equity in oral health care experience, delivery and outcomes.

Modernized regulatory functions

Unify core regulatory functions and establish patient-centred standards that prioritize patient safety and promote the public interest.

Our Work Environment

BCCOHP provides a working environment that is welcoming, respectful, and rewarding. We offer opportunities for personal and professional growth and encourage reasonable work-life balance with flexible work arrangements including hybrid work options, and flexible start and end times.

BCCOHP has two offices located on the traditional, ancestral and unceded territory of the Coast Salish and Lekwungen Peoples, represented today by the Musqueam, Squamish, Tsleil-Waututh, Songhees and Esquimalt Nations (Vancouver and Victoria). In keeping with our commitment to support the provision of safe, effective, culturally sensitive oral health care for people in British Columbia, we aim to have a culturally safe work environment that recognizes and deconstructs colonial structures and is free from racism and discrimination.

Job Types: Full-time, Permanent

Pay: $85,638.38-$92,774.92 per year

Benefits:

Commuter benefits
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care
Work from home

Work Location: Hybrid remote in Vancouver, BC V6J 5C6

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