20 meilleures offres (technical support specialist, vancouver, bc) (à pourvoir)

Specialist, Product & Process
BCAA —Burnaby, BC
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Simon Fraser University —Surrey, BC
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Fortinet —Burnaby, BC
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Product Support Specialist II
IBC Technologies Inc. —Burnaby, BC
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il y a 13 jours
Grid Components Technical Specialist ( Medium Voltage )
ABB Inc. —Coquitlam, BC
- De 103 500 $ à 130 000 $ par an
- Temps plein
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- Déplacements à prévoir jusqu'à 50%
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il y a 10 jours
IT Specialist
Nurse Next Door —Vancouver, BC
- À partir de 70 000 $ par an
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- Diplôme d'études secondaires
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Product Support Specialist II
IBC Technologies —Burnaby, BC
- De 64 000 $ à 74 000 $ par an
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Manager, Software Systems & Digital Solutions (NOC 20012)
Foreseeson Technology Inc. —Richmond, BC
- 150 000 $ par an
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CNC Machine Tool Sales Representative
Thomas Skinner and Son Limited —Richmond, BC
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Customer Support Specialist
Signalchem Biotech Inc. —Richmond, BC
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Energy & Industry - Shipbuilding Business Developer
Hilti —Vancouver, BC
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Manager, AI Engineering
Canfor —Vancouver, BC
- De 102 550 $ à 146 500 $ par an
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Sales Specialist
ABB Inc. —Coquitlam, BC
- Temps plein
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- Salesforce
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il y a 2 jours
AI Solutions Sales & Customer Success Specialist
Alexander College —Vancouver, BC
- De 70 000 $ à 85 000 $ par an
- Fins de semaine au besoin
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Outside Sales Specialist - Industrial Valves (Western Canada)
Access Flow Products —Colombie-Britannique
- De 100 000 $ à 150 000 $ par an
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Jr. IT Support Specialist
Watson Gloves —Burnaby, BC
- De 53 000 $ à 63 000 $ par an
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Lighting Design Sales Consultant
Cantu Bathrooms & Hardware Ltd —Vancouver, BC
- De 70 000 $ à 85 000 $ par an
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il y a 11 jours
Junior Technical Sales Specialist – Software and Controls
Westburne —Burnaby, BC
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IT Specialist - Law Firm - #5129
R JOHNSON Legal Recruitment —Vancouver, BC
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Junior Outside Technical Sales Specialist – Industrial Controls
Westburne —Burnaby, BC
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Specialist, Product & Process

BCAA -
Burnaby, BC

Postuler dès maintenant

Détails du poste

Temps plein
De 82 899,60 $ à 103 624,44 $ par an

Profil recherché

Microsoft Powerpoint
Microsoft Word
Logiciels de GRC/CRM
Microsoft Outlook
Gestion du changement
SQL
Baccalauréat
Développement de produit
Amélioration continue
Gestion de produits
Service à la clientèle
Analyse des besoins
Mentorat
Orientation axée sur le service à la clientèle
Essai de logiciels
Soutien à la clientèle
Formation et développement
Exigences d'affaires
Affaires
Motivation d'équipe
Compétences en communication
Marketing
Amélioration des processus opérationnels
Centre d'assistance
Consolidation d'équipe

Description complète du poste

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

Snag this opportunity as a Specialist, Product and Process with our Evo Car Share Team .

As a Specialist, Product and Process , you will support the Senior Manager, Product and Process to navigate day to day issues, engage and deliver in projects, and investigate on the development of EVO’s product s and services. Being a key member of the product department, you bring an enthusiastic and in novative mindset , which will support business objectives towards gro wth and expansion alongside .

Who you are

Exceptional creative thinking and communication skills with a natural ability to establish effective working relationships across all levels of stakeholders .
You’re dedicated to providing an exceptional customer service experience.
You can mentor and inspire others to create an engaging work environment and deliver exceptional member experiences .
You love learning about the evolution of the car sharing space in BC and continuously seek out areas to implement improvements.
You can translate complex data and metrics and share your insights.
A fast-paced environment with complex projects, changing priorities and competing deadline s is no problem for you.
You’re a problem solver. Organized yet flexible, you thrive in a workplace where things may change in an instant.
You ’re able to quickly learn and master operational platforms, CRM systems, and business tools, serving as a subject matter expert and key resource for software-related questions, issues, and process improvements across Evo.

Once here, you will:

Foster an engaging work environment by promoting motivation, trust, and integrity, while championing change management and ensuring workplace safety and security.
Collaborate with Evo Team members and stakeholders to achieve business objectives , participate in team building activities, and contribute to training, onboarding, and staff development initiatives.
Execute responsibilities and decisions with a member-centric approach, actively seeking opportunities to go the extra mile, and leading troubleshooting efforts for all Evo services to ensure exceptional customer satisfaction.
Track and prioritize production issues, coordinating communication and identifying escalations.
Coordinate and execute marketing campaigns, administrative activities, and business configurations supporting Evo products and services, including campaign setup , product configuration updates, operational processes, and related business initiatives.
Collaborate with the BCAA Mobility Tech team and external vendors to support technical projects, system enhancements, issue resolution, testing activities, and ongoing platform improvements.
Analyze market competitors, identify new business needs, and propose enhancements to increase departmental efficiencies, while assisting in streamlining workload and automating processes to improve overall productivity alongside .
Collaborate in defining Business Requirements, creating user stories, and leading User Acceptance Testing (UAT) and product testing under the guidance of the Senior Manager, Product & Process.
Develop Policy and Procedure tools, conduct general training on car sharing applications, and plan training sessions for system updates, ensuring alignment with team members' needs.
Contribute to the creation of Standard Operating Procedures (SOPs) and training materials, analyze interdepartmental processes for improvement, and represent the Senior Manager, Product and Process in meetings and projects when required .

What you bring

Minimum of 2 -4 years of relevant experience in operations , product management , and consulting .
University Degree in a relevant field ( e.g. Business Administration , Product Management , Com puter Science ) .
Clean BC Driver License Class 7 or better .
Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
A keen eye for detail and demonstrated abilities working in a fast-paced technical environment.
Cohesive team player and team builder with the ability to cultivate trust, lead through reliability and accountability, and drive outcomes with a strong sense of urgency as both a teammate and project partner.
Strong attention to detail, with the ability to translate business needs into clear, concise, and comprehensive requirements while considering all aspects of the product, user experience, and operational impact.
Ability to analyze and interpret complex data, perform basic SQL queries, and provide technical support across business systems, file formats, and operational tools.
Experience in the shared mobility industry is considered an asset .

The salary range for this position is $82,899.60 to $103,624.44 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

Please note that this is a hybrid role based out of our Burnaby, BC office (3 on-site / 2 remote days). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [email protected] .

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support specialist (vancouver, bc)

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